DRAFT PWS.docx

Performance Based Work Statement for

SOUTHEAST REGIONAL MAINTENANCE CENTER (SERMC)

NAVAL STATION MAYPORT, MAYPORT, FLORIDA

SHAREPOINT SUPPORT SERVICES

1.0 SCOPE

SERMC requires a web application that facilitates the document sharing and the workflow needs of its employees and customer base to support efficient business operations. The Microsoft SharePoint web application was implemented at SERMC for this purpose using the Navy’s iNavy SharePoint 2013 enterprise environment. The scope of work for this contract entails the continuing support needed to sustain SERMC’s iNavy SharePoint environment, support the local user base and adapt to recognized needs and changes as they occur.

2.0 BACKGROUND

The Southeast Regional Maintenance Center (SERMC) is a Naval Sea Systems Command (NAVSEA) organization that provides maintenance and technical support to US Navy surface ships based in Mayport, Florida as well as other Naval and Coast Guard vessels in its assigned area of responsibility. SERMC conducts and manages an increasing number of its information sharing and collaboration efforts with the workforce using SharePoint. SERMC’s SharePoint environment is hosted within the Navy’s iNavy program on a SharePoint 2013 platform. The current SERMC SharePoint environment currently consists of (but is not limited to) 50 SharePoint sites/subsites, based on a standard master template with customizations for each site collection. SERMC has a principal internal SharePoint information consumer user base of approximately 500 of which an estimated 150 are information contributors.

SharePoint sites are principally managed by 15 SharePoint Knowledge Managers (KM) typically aligned by department. The tool is administered through the Command’s IT Services node which also serves as the technical source Tier Zero help/service desk for user problems and a technical source for the KM .

3.0 APPLICABLE DIRECTIVES

DODI 5200.01 DOD Information Security Program SECNAV M-5510.36 Department of the Navy Information Security Program SECNAV M-5510.30 Department of the Navy Personnel Security Program DODD 5205.02E DOD Operations Security OPNAVINST 5239.1C Navy Information Assurance (IA) Program OPNAVINST 5102.1D Navy Mishap and Safety Investigation, Reporting, and Record Keeping OPNAVINST 5100.23 Navy Safety and Occupational Health (SOH) Program DOD 8570.01-M DOD Information Assurance Workforce Improvement Program

3.1 ACRONYMS AND ABBREVIATIONS:

COR Contracting Officer’s Representative DCAA Defense Contract Audit Agency DFAS Defense Finance and Accounting Service DISCO Defense Industrial Security Clearance Office DoD Department of Defense DON Department of the Navy DONCAF Department of the Navy Central Adjudication Facility e-QIP Electronic Questionnaires for Investigations Processing IA Information Assurance IAW In accordance with JPAS Joint Personnel Adjudication System KM Knowledge Manager KO Contracting Officer NACI National Agency Check with Inquiries Checks NAVSEA Naval Sea Systems Command OPNAV Office of the Chief of Naval Operations POV Privately Owned Vehicle PWS Performance Work Statement QCP Quality Control Plan SERMC Southeast Regional Maintenance SPAWAR Space and Naval Warfare Systems Command SOW Statement of work WAWF Wide Area Work Flow

4.0 REQUIREMENTS

Working with a group of SERMC IT professionals and Departmental SharePoint Knowledge Managers, the Contractor shall provide the skill set required to support SERMC’s existing SharePoint environment and user base. Support services include:

4.0.1 Maintenance and development of collection sites, document libraries, lists, forms, calendars, schedules, discussion boards and data bases and expansion of same for recognized needs as they occur through Integrated Product Teams (IPT).

4.0.2 Performing system administration tasks to include permission controls, refining or developing workflows and user interfaces

4.0.3 Provide day to day support to the SERMC SharePoint user base to include troubleshooting and resolving user issues reported through the SERMC service desk.

4.0.4 Provide subject matter expert input and perform with SERMC technical experts script writing, production of training material, knowledge based articles and standard operating procedures.

4.0.5 Participate in working groups or IPTs for the purposes of automating and exploring opportunities to best utilize the capabilities of SharePoint.

5.0 SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

5.1. SKILLS

5.1.1. The Contractor shall be able to effectively collaborate with employees. Either one-on-one or in small groups with the command’s IT Service employees or with SharePoint Knowledge Managers and working groups. Contractor employees shall possess sufficient initiative and interpersonal relationship skills such that they can relate constructively to a variety staff from diverse backgrounds.

5.1.2 Possess the ability to communicate effectively both orally and in writing to brief senior managers up to and including the organizations Command Group.

5.1.3 Contractor personnel providing support services shall be proficient with best practices to collect and document requirements from customer and interpret these requirements.

5.2. KNOWLEDGE & EXPERIENCE The Contractor shall possess at least 5 years experience in knowledge areas listed below:

5.2.1 Expert proficiency in SharePoint Administration.

5.2.2. Expert proficiency in SharePoint Development.

5.2.3. Advanced proficiency in JavaScript, HTML, Jquery, XML

5.2.4. Expert proficiency in Microsoft Office Suite including Visio, SharePoint Designer

5.2.5. Possess Information Assurance Technical Level I (IAT-1) certification per DOD 85701.01-M

6.0 PERFORMANCE REQUIREMENTS SUMMARY:

7.0 PERIOD OF PERFORMANCE:

The period of performance is 30 SEP 2020 – 29 SEP 2021

OPTION PROVISIONS:

Option I if exercised: 30 September 2021 – 29 September 2022 Option II if exercised: 30 September 2022 – 29 September 2023 Option II if exercised: 30 September 2023 – 29 September 2024 Option II if exercised: 30 September 2024 – 29 September 2025

8.0 WORK HOURS

The Contractor shall provide on-site services Monday through Friday between the hours of 0700 to 1530, for a standard 40 hour work week, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for tasks defined within this performance work statement.

9.0 PLACE OF PERFORMANCE

The place of performance for 100% of the efforts will be at the Southeast Regional Maintenance Center (SERMC), Naval Station Mayport, Florida 32228.

10.0 WORK ENVIRONMENT AND PHYSICAL DEMANDS

Task involves 100% work in an office environment.

11.0 SECURITY REQUIREMENTS

11.1 CITIZENSHIP REQUIREMENTS

U.S. citizenship is required for all Contractor employees assigned to this contract.

11.2 PERSONNEL SECURITY REQUIREMENTS AND ISSUANCE OF A DOD COMMON ACCESS CARD

(CAC)

All employees assigned to this contract must be sponsored by a DOD government official or employee to be issued a Department of Defense (DOD) Common Access Card (CAC).

All employees assigned to this contract shall be a DOD Common Access Card (CAC)-Eligible Contractor. A “ DOD CAC-Eligible Contactor” is defined as: A Contractor employee performing under a current contract with a DOD Service/Component/Agency and sponsored by a DOD Service/Component/Agency.

Background vetting is required for all Contractor DOD CAC-Eligible applicants. CAC-Eligible Contactors shall not be issued a DOD CAC without satisfying the background vetting requirements of Department of Defense Manual 1000.13, Volume 1 – DOD Identification (ID) Cards: ID Card Life-Cycle (DODM 1000.13-M-V1).

Proper background vetting shall be required for all Contractor personnel requiring un-escorted access to Southeast Regional Maintenance Center (SERMC) spaces and IT platforms. Contractor personnel peforming duties under this task order shall possess at minimum, a Tier-3 National Agency Check with Local Agency Check and Credit Check (NCLC) security clearance investigation.

All Contractors must be entered into the Joint Personnel Adjudication System (JPAS), and then owned by their respective contracting company Facility Security Officer (FSO), or acting security representative. The SERMC Security Manager will then service those individuals in JPAS for personnel security changes, activities and functions. Procedures governing the use of JPAS by Contractors can be obtained via the Defense Security Service website: https://www.dss.mil.

Upon award, Contractors must submit Visit Requests to SERMC via the Joint Personnel Adjudication System (JPAS) for all proposed personnel. Visit Requests shall be submitted for the length of the contract. For submission of Contractor Visit Requests through JPAS, Contractors shall use the SERMC Security Management Office (SMO) code of (SMO Code: N40027). The web addresses for accessing the Joint Personnel Adjudication System (JPAS) is as follows: https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS.

The designated Point of Contract (POC) for the JPAS submission will be: Mr. Phillip Actkins, SERMC Security Officer, Comm: (904) 270-5126 x 3294, E-mail: phillip.actkins@navy.mil Note: Any "Unfavorable" or "No Determination Made" adjudications of Contractor employee personnel security investigations (PSI) will result in immediate termination of access to SERMC workspaces and records.

11.3 INFORMATION AND OPSEC SECURITY REQUIREMENTS

The Contractor shall comply with the security directives used regarding the protection of unclassified, classified and controlled unclassified information, personally identifiable information (PII) and information protected by the Privacy Act of 1974, in accordance with DOD Information Security Program [DOD 5200.01, Volumes 1-4], Department of the Navy, Information Security Program [SECNAV M-5510.36] and Department of the Navy, Personnel Security Program [SECNAV M-5510.30].

In addition, the Contractor may not release For Official Use Only (FOUO) information to the public without prior approval of the originator. Removal of FOUO designation can only be accomplished by the originator or other competent authority. The Contractor may disseminate FOUO information to employees and sub-Contractors who have a need for the information in connection with this contract only. A copy of the aforementioned instructions can be provided upon receipt of a written request.

All Contractor requests for sharing of government information must be forwarded in writing to the COR.

All Contractor personnel assigned to this contract must adhere to, and comply with applicable OPSEC measures in accordance with Department of Defense Directive 5205.02E – DOD Operations Security Program (DODD 5205.02E). Contractor must protect sensitive information, and shred all waste paper containing critical information (CI). Compliance with OPSEC measures, if imposed by programs supported, or by documents generated by Command Officer, Southeast Regional Maintenance Center, Mayport, Florida may be necessary.

The use of any devices or equipment that is capable of recording, transmitting, or exporting photographic images or audible information of any kind is prohibited in unclassified or classified spaces.

Note: The DON has determined that all DON Information systems are sensitive regardless of whether the information is classified or unclassified. A Contractor whose work involves access to sensitive unclassified information warrants a judgment of an employee's trustworthiness.

11.4 PHYSICAL SECURITY

The Contractor is responsible for knowledge of and compliance with all OPNAV and local site instructions, policies, and procedures regarding physical security in the performance of this contract. The Contractor shall safeguard all Government property in assigned work areas and secure all Government material in the Contractor’s possession when not under direct physical control of personnel.

11.5 IDENTIFICATION BADGES AND PASSES

All personnel shall obtain and display required employee and vehicle passes IAW local base or SERMC policy and instructions. The Contractor shall submit to the COR and servicing Command Security Manager, prior to the performance start date, an estimate of the number of personnel expected to implement the contract. The Government will issue badges without charge. Each employee shall provide the information requested for the badge and vehicle pass, and shall wear the Government-issued badge over the front of their outer clothing, visible and above the waist.

Government-issued employee identification shall be worn at all times while on the installation and provided for inspection when requested by management, security, or police personnel.

Passes and badges issued by the Contractor to their employees are in addition to the requirements of the Government for employee identification. Lost badges shall be reported immediately to the issuing office. The Contractor shall be responsible for ensuring all departing Contractor employees are out-processed, to include turn-in of security identification badges. When an employee leaves the Contractor’s service, the employee’s identification card shall be returned to the servicing Command Security Manager upon their departure. The servicing Command Security Manager will have and exercise full and complete control as to granting or denying security identification badges. It shall be the Contractor’s responsibility to account for all security identification badges issued to its contracted employees.

11.6 AUTOMATED INFORMATION SYSTEM SECURITY

The Contractor shall comply with OPNAVINST 5239.1 series and site-specific installation regulations for information security.

12.0 ACCESS TO DOD INFORMATION SYSTEMS

ALL AUTHORIZED USERS OF DOD INFORMATION SYSTEMS SHALL RECEIVE INITIAL

INFORMATION ASSURANCE (IA) AWARENESS ORIENTATION AS A CONDITION OF ACCESS AND

THEREAFTER SHALL COMPLETE ANNUAL IA REFRESHER AWARENESS TRAINING AND

PERSONALLY IDENTIFIABLE INFORMATION (PII) TRAINING TO MAINTAIN AN ACTIVE USER

ACCOUNT.

13.0 SMOKING POLICY

The Contractor shall comply with local command smoking policies.

14.0 EMPLOYMENT OF FEDERAL EMPLOYEES:

The Contractor shall not employ or enter into a contract with any person to perform work under this contract who is an employee of the United States Government, either military or civilian, unless such person receives approval IAW applicable Federal, Navy and DOD regulations.

15.0 LANGUAGE REQUIREMENTS:

All Contractor personnel shall be sufficiently competent in reading, writing, speaking, and understanding English to perform the work.

16.0 PERSONNEL CONDUCT:

The selection, assignment, reassignment, transfer, supervision, management, and control of Contractor personnel employed to perform tasks specified herein shall be the responsibility of the Contractor. The Contractor shall be responsible for the performance and conduct of Contractor and Subcontractor employees at all times. Personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the installation shall abide by the security regulations listed in the contract and shall be subject to such checks by the Government as deemed necessary. The Contractor shall not employ for performance under this contract any person whose employment would result in a conflict of interest with the Government’s standards of conduct.

17.0 PERSONNEL COMPLIANCE:

The Contractor shall ensure that Contractor employees observe and comply with all local and higher authority policies, regulations, and procedures concerning fire, safety, environmental protection, sanitation, security, traffic, parking, energy conservation, flag courtesy, “off limits” areas, and possession of firearms or other lethal weapons. When two or more directives or instructions apply, the Contractor shall comply with the more stringent of the directives or instructions.

18.0 PERSONNEL REMOVAL:

Government rules, regulations, laws, directives, and requirements that are issued during the term of the performance period relating to law and order, installation administration, and security shall be applicable to all Contractor employees and representatives who enter the installation. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site or installation. Removal of employees does not relieve the Contractor from the responsibility for the work defined in this contract.

18.1 Removal by Installation Commander or SERMC Commanding Officer: The Installation Commander or SERMC Commanding Officer may, at his/her discretion, bar an individual from the installation or SERMC Facility under the authority of 18 USC 1382 (1972), for conduct that is determined to be contrary to good order, discipline, or installation/facility security and safety.

18.2 Removal Requested by COR: The COR may require the Contractor to remove an employee working under this contract for reasons of misconduct or security violations. Contractor employees shall be subject to dismissal from the premises upon determination by the COR that such action is necessary in the interest of the Government.

18.3 Removal by Military Police: Contractor employees may be denied entry to or may be removed from the installation by Military Police if it is determined that the employee’s presence on the installation may be contrary to good order, discipline, or installation security and safety.

19.0 PERSONAL APPEARANCE:

Contractor personnel shall dress in appropriate business attire.

20.0 INTERACTION WITH OTHER ACTIVITIES

20.1 Government Personnel: Government and Contractor personnel will be working in common office and warehouse areas during working hours. Contractor performance shall not interfere with Government work in the area where any service or maintenance work is being performed. In the event the Contractor believes that Government and other Contractor personnel are interfering with the performance of the tasks described in this PWS, the Contractor shall notify the COR immediately. The Contractor is obligated to continue performance of the effort described in this contract unless there is authorization from the KO to stop work. Failure by the Contractor to notify the COR and receive necessary instructions could result in denial of any additional costs incurred in performance of the contract under such conditions.

20.2 Other Contractor Personnel: Other Government Contractor’s may be performing required services in areas that interrelate with the requirements of this contract. The Government will facilitate initial contact between Contractor’s performing other contracts and this contract. The Contractor shall provide all further required coordination between other Contractor’s for any task specified in this contract that relates to or impacts on any other contracted work.

21.0 VEHICLE AND EQUIPMENT OPERATION

21.1 Privately-Owned Vehicle (POV) Permits: Contractor personnel using POVs on DOD installations shall have proper permits for entry onto the installations. All vehicles, private or Contractor-owned, shall comply with the vehicle operation regulations that govern installations. All vehicles are subject to search while on DOD installations. Only licensed Contractor personnel shall operate vehicles on DOD installations. Vehicles shall be operated IAW local and state laws as well as installation specific traffic regulations.

21.2 Privately-Owned Vehicle (POV) Parking: The Contractor shall utilize on-station POV parking in authorized areas. The Government reserves the right to change parking arrangements at any time.

21.3 Traffic Accident Report Requirements: The Contractor shall report to Base Security, within one hour, any traffic accident involving Contractor personnel that occurs on base, whether in the performance of this PWS or commuting in their POVs, IAW OPNAVINST 5102.1 series, OPNAVINST 5100.23 series, and other applicable local instructions. The Contractor shall supply a copy of any on-base traffic accident report to the COR within five workdays after each occurrence. The Contractor shall also provide the COR a copy of any report of an offbase traffic accident that involves Contractor personnel in the performance of this PWS within five workdays after each occurrence.

21.4 Fines, Fees, Point Assessment and Other Costs: The Contractor shall pay all fines, fees, point assessment, and other costs associated with traffic violations or accidents that occur in the performance of work under this contract.

22.0 SAFETY The Contractor is solely responsible for compliance of all safety regulations of employees while working on government own facilities. All accidents which may arise out of, or in connection with, performance of services required hereunder which result in injury, death, or property damage, shall be reported in writing to the Contracting Officer and cognizant Contracting Officer Representative (COR) within twenty-four hours of such occurrence. Reports shall provide full details of the accident, including statements from witnesses. The fore-going procedures shall also apply to any claim made by a third party against the Contractor as a result of any accident that occurs in connection with performance under this contract.

23.0 DELIVERABLES

23.1 Management/Quality Control Plan (QCP): The Contractor shall ensure quality service is maintained to perform services throughout the life of the contract and methods for improving the overall quality are also employed. Offeror shall therefore prepare and submit a management/quality control plan. The final Government approved plan shall be submitted within ten (10) working days of contract start date. The plan shall discuss the Contractor’s overall approach and procedures for evaluating each of the major service areas contained in the PWS, communicating with the Government, resolving deficiencies, identifying potential improvements, and managing day to day operations. As part of the management/QCP, the Contractor may conduct internal QC inspections. Results of any Contractor internal QC inspections and corrective actions taken shall be made available to the Government for review throughout the performance of this PWS. The Government may periodically require the Contractor to update/revise the management/QCP to ensure quality service is maintained throughout the life of the contract.

23.2 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Southeast Regional Maintenance Center (SERMC) via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

Defense Biometric Identification System (DBIDS) The Defense Biometric Identification System (DBIDS) is a DoD-owned and operated system developed by Defense Manpower Data Center as a force protection program to manage personnel identity and access at DoD installations.

DBIDS is a network database system designed to easily verify access authorization of personnel entering military installations by using barcodes and fingerprint biometric identifications.

To improve management and force protection at Navy installations, the Navy is transitioning from using the Navy Commercial Access Control System (NCACS) to the Defense Biometric Identification System (DBIDS) for contractors and vendors requiring access to an installation at no cost to them. The transition will begin 17 April and individuals will have up to 180 days to obtain the permanent card. After August 14, 2017, NCACs cards will no longer be accepted. In order to obtain base access, an individual needs to acquire DoD sponsorship, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act compliant state driver's license. Vetting occurs when the individual's background and ID are compared against authoritative criminal justice data bases, and the individual has a letter or official document from the sponsoring organization which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

NCACS cardholders will have 120 days from April 17, 2017 to obtain a temporary DBIDS paper pass. After the applicant obtains their DBIDS paper pass, they will have an additional 180 days to obtain an actual DBIDS card at no cost. Those requesting new access onto installations will receive the DBIDS card at the same time they are initially approved for access. After August 14, 2017, NCACS cards will no longer be accepted for installation access.

For more information https://www.cnic.navy.mil/om/dbids.html

24.0 GOVERNMENT EQUIPMENT FURNISHED

The work on this contract is located at a government site or installation. In accordance with DFARS PGI 245.102-70

(2) The following property will be made available and used by Contractor personnel: office space, desk, chairs, telephone, and computer and associated software embedded in the computer to accomplish the tasks of the PWS. The Contractor shall maintain the assigned office space in a neat and orderly manner. Contractor shall only use Government provided items to accomplish the tasks required under this contract. Personal use of phones, utilities, computers, printers, copiers, etc. not directly related to the required services is strictly prohibited. Contractor shall not remove any Government-furnished equipment or supplies from the worksite without express written permission by the COR.

25.0 CONTRACTOR FURNISHED MATERIAL

N/A

26.0 REIMBURSABLE TRAVEL EXPENSES

N/A

27.0 NON-PERSONAL SERVICE STATEMENT

Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the Contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the statement of work. Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in the task order may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

28.0 TECHNICAL POINT OF CONTACT AND INSPECTION AND ACCEPTANCE

The Contracting Officer's Representative under this award is the person responsible for performing inspection and acceptance of the Contractor’s performance at the destination.

COR: TBD

29.0 TRAINING REQUIREMENTS

Contractor personnel must maintain currency in periodic training as prescribed by DoD/DoN requirements at https://portal.secnav.navy.mil/orgs/MRA/DONHR/training/pages/mandatory-Training.aspx. Training to meet the local, DoD and/or DoN requirement may be accomplished by the Contractor upon approval of training method by KO and/or COR or the Contractor may elect to have employees complete the training as identified by the local agency’s training official. To verify completion of training for each employee, supporting documentation will be provided to the COR upon request.

(END OF PERFORMANCE WORK STATEMENT)

image1.png