Attachment_I_.QASP_.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of Rental of Washer and dryers is the timely, accurate and thorough completion of all contract/task order requirements.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance

Element

Performance Requirement Surveillance

Method

Frequency Acceptable Quality

Level

Contractor

Quality Control

Plan

QC activities, inspections, and corrective actions completed as required by the plan.

Inspection by the COR

Quarterly for overall QC activities;

100% Compliance with the contractor plan.

As Required for corrective actions.

Contract

Deliverables

Contract deliverables furnished as prescribed in the PWS, attachments, CDRLs, Task Orders, etc., as applicable.

The Contractor shall maintain a service call/job order record form of all equipment break-down, reflecting machine number, location and time breakdown is discovered or reported, nature of failure and time and date of repair. Upon completion of work, the

Contractor shall give a copy of the form to the Activity Site Manager

(TR); as required per Section 16.

Standards of Performance of this PWS.

Inspection by the COR

100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required.

Overall Contract

Performance

Overall contract Performance of all necessary maintenance and repair to keep equipment in proper working order in accordance with sound commercial practice in sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report, as required per Section 16.

Standards of Performance of this PWS.

Assessment by the COR

Annual All performance elements rated

Satisfactory (or higher)

Invoicing Monthly invoices per contract procedures are timely and accurate.

Monthly rentals shall be invoiced at the end of each month as per Section 8 of this PWS

Review & acceptance of the invoice

Monthly 95% accuracy

5% error

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.