Att 1 DLM SOWdraft 9.18.23.docx

25 July 2023

STATEMENT OF WORK

DEPOT LEVEL MAINTENANCE (DLM)

FLEET READINESS CENTER SOUTHEAST (FRCSE)

STATEMENT OF WORK

DEPOT LEVEL MAINTENANCE (DLM)

1. SCOPE

This Statement of Work (SOW) establishes the requirement for contractor support services to augment the Government in performance of aircraft, aircraft engines, associated components and material undergoing Depot Level Maintenance (DLM) in support of the Fleet Readiness Center Southeast (FRCSE).

2. APPLICABLE DOCUMENTS

Security Program

b. OPNAVINST2 3710.7V Naval Training and Operating Procedures Standardization (NATOPS) General Flight and Operating Instructions

http://shop.ipc.org/J-STD-001E-English-D

b. IPC-A-610G Acceptability of Electronic Assemblies http://shop.ipc.org/IPC-A-610G-English-P

c. Occupational Safety and Health Administration (OSHA) Standards IAW 29 CFR 1910 https://www.osha.gov/laws-regs/regulations/standardnumber/1910

d. SAE AIR4938B Composite and Bonded Structure Technician/Specialist: Training Document, Date Published: 2017-06-05, http://standards.sae.org/air4938/

Footnotes:

Note:

https://assist.dla.mil/online/start/index.cfm

2. DoD Directives at http://www.dtic.mil/whs/directives/index.html

3. OPNAV/SECNAV instructions at https://www.secnav.navy.mil/doni/allinstructions.aspx

4. COMNAVAIRFORINST 4790.2D at https://myteam.navair.navy.mil//KM/60/business-processes/policy-and-standards- ofc-processes/NAMP

5. NAVAIRINST 3710.1H at https://myteam.navair.navy.mil//km/71/Directives/Directives_Instructions/NAVAIRINST%203710.1H%20Joint%208210%20FINAL.pdf#search=3710%2E1h

6. FRCSEINST on FRCSE Navy/Marine Corps Intranet (NMCI) Computer System at Intra1/Directives and Documents

3. REQUIREMENTS

3.1 GENERAL REQUIREMENTS

The contractor shall provide support services for aircraft, aircraft engines and associated components and material undergoing DLM. This is to include modernization, conversion, in-service repair, disassembly, and all other categories of aircraft DLM as stated. The contractor shall perform DLM functions, alongside government civilian and military personnel, that consist of the rework of existing aviation end items, systems, and components, which include maintenance and modification functions; manufacture of items and component parts otherwise not available; in-service repair, disassembly and all other categories of aircraft DLM. All services shall be performed by skilled/qualified artisans, hereinafter called the contractor.

3.1.1 WORK LOCATIONS AND FACILITIES

DLM services shall be provided at FRCSE aboard Naval Air Station (NAS) Jacksonville, FL, to include its remote sites at: Naval Station (NS) Mayport, FL; Cecil Commerce Center (Cecil Field) in Jacksonville, FL; and Fleet Readiness Center Mid-Atlantic (FRCMA) aboard NAS Oceana, VA, and NS Norfolk, VA. On an add needed basis work locations may include fleet squadrons located outside of NAS Jacksonville, FL.

3.1.1 TRAVEL

The contractor shall travel to fleet squadrons within the United States to provide DLM services as required. The contractor shall provide emergency repair, modification, intermediate and DLM support for aircraft deployed away from NAS Jacksonville, but within the Continental United States (CONUS), as required by the customer.

3.1.3 CONTRACTOR REPORTING REQUIREMENTS FOR ALL FRCSE SITES

The contractor shall comply with the following reporting requirements.

3.1.4 WORK SCHEDULE

3.1.4.1 Hours of Operation:

The hours of operation for FRCSE Jacksonville, including all remote sites including travel, are seven days a week as follows:

The contractor workforce shall be available to work the "A", "B" and "C" shifts, Monday through Friday. Normal shift start and stop times for contractor personnel shall coincide with the above production shop shifts, with a maximum work day of 12 hours. Historically, 80% of the contractor workforce has been assigned to work the "A" Shift while 20% of the contractor workforce has been assigned to work the other Shifts.

3.1.4.2 Production Shop Work Hours:

When directed by the FRCSE MRO P Director, the contractor shall adjust their respective work schedule to coincide with the FRC production shop work schedule; this includes the Contractor adjusting working hours plus or minus 2 hours from normal work hours.

3.1.4.3 Federal Holidays:

Normally, the contractor will not provide services on the following Federal Holidays:

FEDERAL GOVERNMENT HOLIDAYS:

When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday observance. There are occasions when the FRC reduces operations in conjunction with the following holidays: Thanksgiving Day, Christmas Day, and New Year's Day which encompass additional non-holiday work days and weekends. When such a notice is given, the contractor shall modify their support level for the reduced operations.

3.1.4.4 Installation Closure:

When an unforeseen installation closure occurs on a regularly scheduled day of work, the COR and the FRCSE MRO-P Director, will have the option to reschedule the work to any day that is mutually satisfactory to the contractor.When an unforeseen installation closure occurs during the hours of regularly scheduled days of work, the contractor shall secure the material, equipment, vehicles, and building as determined by Depot personnel IAW current FRCSEINST 3440.1B (series).

3.1.4.5 Inclement Weather Closure:

In the event of closings or delays due to inclement weather or other hazardous situations, notification to contractor employees to take appropriate actions will be given through radio and television stations for respective work sites.

3.1.5 SUBCONTRACTORS

Provisions stated herein shall be clearly and effectively communicated to all subcontractors providing support under this contract. All provisions of this SOW shall flow down to subcontractors providing support under this contract.

3.1.6 MANAGEMENT OF CONTRACTOR PERSONNEL

The Government will neither supervise contractor employees, nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services.

NOTE: For Fuel Cell Maintenance and Heavy Metal support only: The government will provide and maintain the FRCSE Occupational Safety & Health (OSH) Office approved coveralls for contractor use.

3.1.7 MOBILIZATION

The mobilization period is for a period not-to-exceed sixty days. This period shall be utilized to allow the contractor to attain logistical competence. The mobilization period shall be utilized to hire and train contractor personnel, obtain appropriate security clearances and obtain base auto passes. All personnel shall be hired, trained and in place by the completion of the mobilization period. In cases where the contractor has hired the incumbent’s personnel, the contractor shall present documentation to the COR that verifies that qualifications for existing personnel are current and valid. The contractor shall assume full responsibility for all DLM, IAW the SOW upon completion of the Mobilization period. During Mobilization, the contractor may observe all maintenance tasks being performed by the transitioning contractor as an On-The-Job Training (OJT) function, provided it does not interfere with maintenance services.

3.1.7.1 POST AWARD CONFERENCE (PAC)

The contractor shall participate in a PAC which will be held after contract award. The PAC date shall be coordinated between the contractor and the PCO. The contractor shall be prepared to discuss its proposed mobilization approach with the government team. The purpose of the PAC is to introduce contractor and government personnel, discuss details of the upcoming effort and resolve any concerns that may arise as a result of the discussion. The conference will be held at the government's facility in Jacksonville, FL.

3.1.8 TRANSITION OUT

The transition period is for a period not-to-exceed sixty days. The contractor shall, during the successor contractor’s mobilization period, provide all reasonable support to the government and the successor contractor to ensure an orderly transition and minimize any impact on operational readiness. The contractor shall provide the successor contractor access to the site and to all technical documentation and publications, including, but not limited to, the training, qualifications, and certifications of existing personnel, on a not-to-interfere basis during the transition period. Additionally, the successor contractor shall also be permitted to observe the contractor performing DLM services on a not-to-interfere basis during the transition period. The contractor shall retain full responsibility for all DLM IAW the SOW until completion of the transition period.

3.2 SECURITY

All Contractor personnel must be eligible to perform Non-Critical Sensitive work as defined by SECNAV M-5510.30C. All Contractor personnel are required to have a favorably adjudicated Tier-3 investigation from the Defense Counterintelligence and Security Agency. The Contractor shall submit a request for personnel security investigation to the FRCSE Security Office. FRCSE Security Office will initiate the Contractor's Electronic Questionnaire for Investigations Processing (e- QIP), and conduct a preliminary screening of the Contractor's e-QIP for suitability and derogatory information. Contractor employees shall provide all information requested by the FRCSE Security Office Office, pursuant to the Privacy Act of 1974. The FRCSE Security Office may deny the Contractor access to Government facilities and information and may prohibit the Contractor from performance of sensitive duties for failure to provide requested information or when derogatory or adverse information is present on the Contractor's e-QIP or existing Defense Information Security System (DISS) record, in such cases, the Contractor employee may not perform work on the Contract.

The Contractor Facility Security Officer (FSO), or equivalent, (if applicable) shall pre-screen all potential employees for the contract in DISS. The Contractor shall not submit to the Government for processing documents concerning an individual with a past unfavorable determination or denied/revoked eligibility. Furthermore, if the Contractor submits documents concerning an individual with “No Determination Made” recorded in DISS, the individual, if employed by the Contractor, will not be granted a Common Access Card (CAC), but instead will be issued a 30 day visitor pass for access to the base. The pass will need to be renewed until final adjudication by Defense Counterintelligence and Security Agency (DCSA) Consolidated Adjudication Services (CAS). If it is determined that the “No Determination Made” will result in extended delays in CAC issuances; The Government Security Office may determine the individual ineligible for access within FRCSE facilities and the Contractor will need to provide a suitable replacement. In the event a prospective Contractor employee has an incident report on record in DISS, the Contractor shall exercise due diligence and investigate the underlying basis for the incident report, and the Contractor shall use sound judgment to determine whether the individual is trustworthy and suitable to provide support under the contract, thereby warranting submission of the required documents to the Government for processing immediately. If change in personnel occurs, the Contractor shall provide updated Visit Authorization Letter (VAL) or DISS visit request.

The contractor shall comply with security requirements specified in DoDM 5220.22. Unclassified information shall be handled as "For Official Use Only" unless it meets the caveats for Controlled Unclassified Information. Distribution is authorized to the Requiring Office's Organization and supported Activity only. Other requests for deliverables under this contract shall be referred to the TPOC of this contract for approval.

3.2.1 CITIZENSHIP REQUIREMENT

All contractor personnel performing work for the FRC shall provide proof of United States citizenship.

3.2.2 INVESTIGATIVE REQUIREMENTS

After providing citizenship proof, the individual shall submit to a full security back- ground check prior to being given access to the FRC computer network IAW DODM 5200.02 Procedures for the DOD Personnel Security Program of 3 April 2017, SECNAV M-5510.30C - Personnel Security Program Complete Manual of 24 Jan 2020, SECNAV M-5510.36 - Information Security Program of June 2006, FRCSEINST 5510.14 Information, Personnel and Industrial Security Procedures and FRCSEINST 5510.15B Electronic Key Management System Documentation and Storage.

All contractor personnel requiring access to Government IT systems shall have approved forms on file, and complete required Annual Information Awareness Training pursuant to applicable clauses.

3.2.3.2 COMMON ACCESS CARD (CAC) / FRC BADGES:

Only authorized Contractors will receive U.S. government Common Access Card (CAC) and FRCSE badge. This is verified by the submission of the VAL containing all first, middle and last names of all eligible Contractors assigned to perform contract duties within FRCSE facilities or a Defense Information System for Security (DISS) visit request. The CAC shall be the principal identity credential for supporting interoperable access to installations, facilities, buildings, controlled spaces and government IT systems. Upon receipt of the DEERS Enrollment DD Form 1172, the Government will initiate the request for the contractor to complete a Standard Form 86 (SF 86, Questionnaire for National Security Positions). An SF 86 will not be required for an individual currently holding a valid national security clearance. A Tier 3 background investigation or equivalent is required for issuance of the CAC with full access. The CAC and FRC Badge may be issued granting facility access only upon favorable return of the Federal Bureau of Investigation (FBI) fingerprint check, confirmation of no existing adverse information in the DISS and submission of a completed SF 86 application. The CAC will be updated with full access (facility and IT systems) upon return of a favorable determination on the Tier 3 background investigation from the DCSA CAS.

3.2.4 INFORMATION SECURITY (INFOSEC):

Information or data that the contractor accesses shall be handled at the appropriate classification level, including unclassified information, which shall be handled as “Controlled Unclassified Information (CUI)”. Distribution is authorized to the FRCSE and supported Activity only. The contractor shall safeguard all Sensitive Information, and CUI. The contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of controlled unclassified information and to control distribution of controlled unclassified information in accordance with DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM), and SECNAV M-5510.36. All contractor facilities shall provide an appropriate means of storage for CUI and materials. All CUI shall be appropriately identified and marked as ”Controlled Unclassified Information” in accordance with DoDM 5200.01, Information Security Program: Controlled Unclassified Information (CUI) Volume 4 (enclosure 3).

3.2.4.1 Marking:

All documents shall have the appropriate distribution statement in accordance with DoD Instruction 5230.24, Distribution Statements shall be referred to FRCSE Security Office, 101 Wasp Street, Building NAS, Jacksonville, FL 32212.

3.2.4.2 Public Release:

Any CUI pertaining to this contract shall not be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by appropriate U.S. government authority. Proposed public releases shall be submitted for approval prior to release through FRCSE Security Office, 101 Wasp Street, Building NAS, Jacksonville, FL 32212.

3.2.4.3 OPSEC:

The contractor shall comply with activity OPSEC program instructions, guidance and contribute to organization-level OPSEC efforts. The contractor shall include OPSEC as part of its ongoing security awareness program and take all required activity OPSEC training. Training certification records should be forwarded initially and annually to the FRCSE Industrial Security Department. The contractor shall protect identified critical information, sensitive unclassified information and activities, which, if divulged, could further compromise classified or sensitive information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission. Reference CDRL A0003.

The contractor shall develop, implement, and maintain an OPSEC program to protect controlled unclassified and classified activities, information, equipment, and material used or developed by the Contractor and any subcontractor during performance of the contract. The Contractor shall be responsible for the subcontractor implementation of the OPSEC requirements. This program may include Information Assurance and Communications Security (COMSEC). The OPSEC program shall be in accordance with National Security Presidential Memorandum 28 (NSPM 28), and at a minimum shall include:

While performing aboard NAVAIR or NAVAIR sites, the contractor shall comply with facility OPSEC program instructions and contribute to organization-level OPSEC efforts; include OPSEC as part of its ongoing security awareness program; take all required Agency training; be responsive to the Supporting OPSEC Manager on a non-interference basis; and protect sensitive unclassified information and activities, which could compromise classified information or operations, or degrade the planning and execution of operations performed by the Requiring Office (RO) and contractor in support of the mission.

3.3 DETAILED SUPPORT REQUIREMENTS

3.3.1 SUPPORT REQUIRED

The contractor shall perform DLM services alongside Government civilian and military personnel on the following types of aircraft and associated aircraft components, which include, but are not limited to the following: F/A-18, F-5, F-35, H-60, P-8, E-2, C-2, T- 6, T- 34, T-44, and T-45.

3.4 GENERAL SAFETY REQUIREMENTS:

The contractor shall comply with applicable federal, state and local codes and standards, including safety and occupational health requirements. The basis for safety will be technical OSHA Rules, Regulations & Instructions related to equipment and contractor employee health and safety as per the Department of Labor (DoL) and local state OSHA Rules, Regulations & Instruction, including 29 CFR 1910, and any other directive related to employee safety. The contractor is responsible for ensuring its employees comply with safety requirements.

3.5 HAZMAT

The contractor shall comply with all FRC HAZMAT, environmental and safety instructions specified in work orders and shall keep its work and rest areas in clean, presentable, safe conditions at all times. The contractor shall:

3.6 ACCIDENT REPORTING AND INVESTIGATION

In the event of an accident, the contractor shall immediately contact appropriate local emergency responders and secure the accident area and wreckage until released by the accident investigative authority as designated by the Safety Officer (such release will be accomplished through the COR).

3.7 CORROSION CONTROL AND PAINTING

The Contractor shall comply with the FRC safety requirements during cleaning, paint removal, priming, and painting to prevent injury to personnel and damage to government equipment. Contractor personnel shall use grounding, as required, use correct materials, protect open lines and ports, wear protective clothing and work in an approved area with authorized government furnished equipment.

3.8 QUALITY CONTROL PROGRAM

The contractor shall comply with each respective site’s existing FRC Quality Assurance Program requirements, including COMFRCINST 4855.6C and M-4855.6 Rev A. All performance will be subject to TPOC and FRC Quality Assurance Program acceptance including: periodic reviews of work performed, inspections, sampling system, correction of errors encountered, corrective actions such as rework at no additional fee, increased inspections and required training and materials damaged or destroyed. All work performed shall be in strict compliance with all government instructions and data provided within the work order. When discrepancies are found the government will determine whether the contractor is responsible by reviewing the work order. Any discrepancy found will be addressed IAW the DWO process and each respective site’s FRC Quality Assurance Program. The DWO process is the creation of a work order to correct a defect caused within the FRC. The DWOs initiated by the government Quality Assurance Specialist (QAS) will be the source documents for recording the results of both in-process and reprocess product defects. The DWO includes information regarding defects on any product produced or operation performed within the FRC. The DWO program establishes an automated internal defect reporting system within the FRC IAW the NAMP. The DWO program aids FRC in the correction of causes of product defects, thus ensuring that products and processes continually meet prescribed specifications and standards. A determination of contractor responsibility for damage will be IAW the DWO Process.

3.8.1 QUALITY

The contractor shall ensure quality service is maintained throughout the life of the contract and shall prepare a QCP to be implemented upon government approval. The QCP shall reflect the contractor’s overall approach to quality and internal controls and procedures for meeting the requirements of each respective site’s FRC Quality Assurance Program. The QCP shall address the resolution of deficiencies, the process for identifying potential improvements, and the process for the delivery of necessary documentation to the government. The QCP shall be submitted no later than five (5) working days prior to the contract support date. It shall be a living document and shall be updated as required. The contractor shall ensure compliance with COMNAVAIRFORINST 4790.2D as required.

The contractor shall ensure that only trained, qualified and or certified personnel perform the tasks identified in this SOW. The contractor shall develop and maintain a QCP for all personnel qualifications. The QCP shall describe how all personnel qualifications and certifications will be obtained and how the currency of the certifications and qualifications will be maintained. It shall also address contractor performance in terms of cost control, workforce expertise, personnel retention and quality of maintenance services performed in relation to all germane prescriptive documents identified within this SOW. The QCP shall describe how the contractor plans to prevent damage to facilities, equipment, and material. The government will evaluate compliance with the contractor’s QCP IAW the government Quality Assurance Program. The inspections and reviews shall be on an unscheduled basis and conducted without any delays to the schedule. The contractor shall retain all QC records for the life of the contract. The QC data shall be made available to the government at any time.

The contractor shall comply with FRCSEINST 4855.6D and provide artisans with the appropriate training commensurate with trade skill tasks. Employees that have a current FRC certification will not be recertified at the start of the contract but are subject to recertification to maintain certification. Employees previously not subject to FRC certification or who have lapsed or expired certification are subject to FRC certification requirements at the start of the contract and subject to recertification to maintain certification IAW FRCSEINST 4855.6D.

The government reserves the right to require proof of proficiency for all contractor employees.