N6817126QT001_DRAFT_PWS.pdf

Performance Work Statement (PWS) for

MOBILE TELECOMMUNICATIONS SERVICES

NAVSTA Rota / COMNAVACTS SPAIN.

1.0 INTRODUCTION

1.1 Basic Requirement

Provide secure and reliable, classified and unclassified, voice, messaging, video and data telecommunications to surface, subsurface, air and ground forces in support of Command, Control, Computer, Communications and Intelligence (C4I) for real-world operations and exercises to U.S. Naval, Joint and Coalition operating forces worldwide.

1.2 Overview

This PWS specifies the requirement to provide reliable, uninterrupted, and responsive around-the-clock, commercial mobile telecommunications services at NAVSTA Rota and worldwide locations for official and approved unofficial (Class B-2) users in accordance with common practices and standards provided to other commercial/defense entities in Spain of similar size and scope.

1.3 Place of performance

NAVSTA Rota, Spain

1.4 Period of Performance

The ordering period will be from 25 June 2026 to 24 June 2031.

ELIN prices shall consist of five (5) yearly periods:

YEAR 1 (ELIN AXXX): 25 JUN 2026 through 24 JUN 2027 YEAR 2 (ELIN BXXX): 25 JUN 2027 through 24 JUN 2028 YEAR 3 (ELIN CXXX): 25 JUN 2028 through 24 JUN 2029 YEAR 4 (ELIN DXXX): 25 JUN 2029 through 24 JUN 2030 YEAR 5 (ELIN EXXX): 25 JUN 2030 through 24 JUN 2031

2. SCOPE

NCTAMS LANT DET ROTA is the Activity Providing Telephone Service (APTS) to all US Navy activities within the COMNAVACTS SPAIN area of concern. Primary customers include NAVSTA Rota, CTF-68, Forward Deployed Naval Forces (NAVSEA, DESRON 60, six DDGs), USAF 725 AMS, and three US Naval Support Elements on the Iberian Peninsula (Madrid, Lisbon, and Valencia), as well as Defense Logistics Agency, and other tenant commands.

3.0 TECHNICAL REQUIREMENTS

3.1 General

This Performance Work Statement (PWS) defines the requirement to provide worldwide mobile telecommunications services (voice and data) to official and authorized unofficial (class B-2) users including mobile phone devices and services via 4G/5G networking, associated Public Switched Telephone Network (PSTN) trunks consisting of Integrated Services Digital Network Primary Rate Interface (ISDN PRI) service, and cell phone number assignments. The contractor must provide for maintenance, upgrades and updates to any provided devices and services. The contractor shall provide devices, reliable service, repair devices and restore services in accordance with the service level table for response times provided in paragraph 3.2.11 below). The contractor shall also provide a full replacement of existing terminal devices at the beginning of the contract. Additional services and devices within the scope of this contract may be added over the life of the contract via contract modification.

3.1.1 The contractor must be adhered to the Apple Business Manager (ABM) program to pre-register devices within the time frame described in PWS para 3.2.11.

3.2 Specific Requirements

Quantities for types of service are provided in the attached ELIN table.

3.2.1 The contractor shall provide E-1 PSTN (ISDN PRI) trunk connections to the NCTAMS LANT DET Rota telephone switch to allow for Virtual Private Network (VPN) Global System for Mobile (GSM) cellphone interface between the base telephone network and the base cellphone network. The VPN (corporate cellphone) must permit users to dial base phone numbers using the DSN dialing plan, and will use a virtual DSN number as well as the standard commercial number for each portable GSM device provided.

3.2.2 The contractor shall provide PSTN cellphone number assignments. Number ranges will have additional contiguous numbers available to support official requirements. The cellphone numbering plan must coincide and co-exist with the base fixed-line commercial dialing plan as noted in paragraph 3.2.1.

3.2.3 The contractor shall provide a listing of available GSM Android, and iPhone cellphone devices available to the customer on a monthly basis. Such devices must be provided ready-for-use, which shall include the contractor’s SIM chip.

3.2.3.1 The contractor shall provide Android mobile devices. The contractor shall provide Samsung Galaxy Core Prime or equivalent devices. Such devices must be provided ready-for-use, which shall include the contractor’s SIM chip.

3.2.3.2 The contractor shall provide iPhone devices as specified in paragraphs 3.2.3.2.1 through 3.2.3.2.4 below.

3.2.3.2.1 The contractor shall provide for purchase of iPhone devices suitable for use with the Good Technology application, with a minimum memory size of 64 GB.

3.2.3.2.2 The contractor shall provide for leasing of iPhone devices suitable for use with the Good Technology application, with a minimum memory size of 64 GB

3.2.3.2.3 The contractor shall provide for purchase of a standard iPhone device with a minimum memory size of 32 GB.

3.2.3.2.4 The contractor shall provide for leasing of standard iPhone devices with a minimum memory size of 32 GB.

3.2.3.3 The contractor shall repair or replace all mobile devices that become non-functional within the time limit required in paragraph 3.2.11, at no additional cost. This excludes devices that must be replaced due to negligence by Government personnel, which are covered by ELIN X003.

3.2.3.4 The contractor shall unlock any device to allow for use of a different operator’s SIM chip, in the event that personnel are deployed to locations for which the contractor does not provide coverage.

3.2.4

The contractor shall provide a tariff table which reflects the cost to connect calls (if applicable), as well as the cost per minute or lesser increment for mobile phone calls to base telephones, mobile phones provided by the contractor and other operators.

ELIN X005A EXHIBIT F: “VPN to Base, Base to VPN, or VPN to VPN calls” and “Lost Call/Missed Service” shall be provided free of charge (i.e. Not Separately Priced). All other VPN related services shall be priced IAW Exhibit F for the duration of the contract.

ELIN X005B ALL OTHER TOLLS: The contractor agrees to provide a discount of no less than those specified in Exhibit G, as compared to the commercial catalog prices offered to the public. In order to validate that the agreed discount is being applied, the contractor shall furnish the US Government a copy of the commercial/ public price catalog upon contract award and with every update thereafter. Invoices for toll traffic shall be structured as to allow the Government to easily compare the invoiced rates against the commercial/ public commercial catalog.

With regard to all other ELINs, in the event that commercial catalog rates offered to the public decrease below the prices listed in Exhibits A-E, the contractor agrees to honor such lower prices in lieu of those listed in Exhibit A-E.

In the event that commercial catalog rates offered to the public increase above the prices in Exhibits A-E, the contractor agrees to honor the prices listed in Exhibits A-E.

3.2.5 Coverage – Coverage shall include voice, text and data. If any services indicated are not provided in a given country or region, the fact must be specifically identified by the contractor.

3.2.5.1 .

The contractor must annually demonstrate that base cellphone services under this contract will provide complete data (4G/5G), voice, and text coverage throughout the base complex. The contactor shall demonstrate complete coverage by providing an active SIM card to be tested at the locations identified below. The signal strength must be > -105 dbms at each of the 8 locations.

LOCATION SIGNAL STRENGTH

(dbm)

1. Outside main door of Bldg. 8 (NCTAMS)

2. Outside main door of Bldg. 1 (HQ)

3. Outside main door of Bldg. 5 (Hangar/Flight line)

4. Outside main door of Bldg. 3307 (mainframe)

5. Middle of Pier 1 (FDNF)

6. Outside main door of Bldg. 463 (Weapons)

7. Outside main door of Bldg. 37 (Housing)

8. Outside main door of Bldg. 357 (CTF-68)

*”Outside main door” means 5-10 ft. in front of main door facing away from the building.

3.2.4.1 The contractor shall provide coverage throughout Spain with no roaming charges applied to calls made within Spain.

3.2.4.2 The contractor shall provide coverage in all non-European countries listed in Attachment 1.

3.2.4.3 The contractor shall provide coverage in the US and all European Countries listed in Attachment 2.

3.2.4.4 The contractor shall set up a 500 euros monthly service limit by default to any and all cellphone lines provided, including any applicable toll charges. The Government shall not be liable for any charges beyond this limitation. The 500 euros limit can only be modified if specifically requested in writing by the Government.

3.2.5 Reserved

3.2.6

The contractor shall provide flat rate data plans for Internet access for mobile device users as specified in the following paragraphs 3.2.6.X.

3.2.6.1 The contractor shall provide for various NATIONAL flat rate data plans meeting the following minimum criteria:

3.2.6.1.1 LOW - 3 GB per month

3.2.6.1.2 MEDIUM - 12 GB per month

3.2.6.1.3 HIGH – 20 GB per month

3.2.6.1.4 EXTRA – unlimited GB per month

3.2.6.2 The contractor shall provide a data plan for users while roaming in the European Union (EU) or in the continental USA (CONUS). The plan must include a minimum of 1 GB of data and 500 minutes for voice calls per month.

3.2.6.3 Reserved

3.2.6.4 The contractor shall provide flat rate data plans for Internet access for OTHER INTERNATIONAL roaming customers. The plans must include as a minimum, the following data capacities:

3.2.6.4.1 LOW – 20 MB per month

3.2.6.4.2 HIGH – 150 MB per month

3.2.7 Reserved

3.2.8 The contractor shall provide a billing or invoicing system available to the Base Communications Office (BCO) that permits real-time queries concerning charges accrued to date for any user provided services under this contract. The billing system must be secure and available via the Internet with access controls.

3.2.9 The contractor shall submit standard traffic analysis reports on a quarterly basis, contractor commercial format acceptable, to ensure that trunking provided under section 3.2.1 is adequate, and that service meets the coverage criteria described in section 3.2.9.

3.2.10 The contractor shall provide a point of contact, available between 0800 and 1700 on workdays, for resolution of billing inquiries, changes in service plans and class of services established for each cellphone user.

3.2.11 The contractor shall provide for changes in service plans, installation of new services covered under this contract, and resolution of trouble reports and billing issues in accordance with the following table:

DESCRIPTION OF SERVICE OR FUNCTION MINIMUM ACCEPTABLE TIME to EXECUTE Apple Business Manager Registration 1 working day Assign new cellphone number 1 working day Provide new cellphone device 1 working day Assign new service plan 1 working day Change service plan 1 working day Assign or change out-dial class of service 1 working day Repair or Replace Device or Restore Service 3 working days

4.0 MATERIAL AND EQUIPMENT

4.1 Contractor Furnished Material (CFM)

The contractor shall provide all material required to accomplish the requirements defined in the PWS.

4.2 Government Furnished Equipment (GFE)

None

5.0 REPORTS

5.1 General documentation

All deliverables must be presented in formats readable with Microsoft Office applications.

5.2 Documentation

5.2.1 Tariff tables – Prior to contract award. Changes can only be approved if the price rates decrease – See paragraph 3.2.3

5.2.2 Data plans – Prior to contract award. Changes can only be approved if the price rates decrease – See paragraphs 3.2.4 through, 3.2.7 (inclusive).

5.2.3 Traffic analysis and coverage report – quarterly – See paragraph 3.2.10

5.2.4 Invoices

The contractor shall provide invoices in sufficient detail to permit billing verification. Invoices shall specifically outline the contract ELINs being charged. Invoices for toll traffic (i.e., any metered services) shall include as a minimum, the following data:

CALLING NUMBER

TIME OF CALL INITIATION

NUMBER CALLED

CALL DURATION

CONNECTION CHARGE (if applicable)

COST PER UNIT/TIME

TOTAL COST OF THE CALL

5.2.4.1 Invoice Availability – Invoice information shall be available in real time as stipulated in paragraph 3.2.8.

6.0 SECURITY/BASE FACILITY ACCESS

Subject to military security requirements, the U.S. government shall permit contractor personnel access at all times to perform system troubleshooting, repair and testing, as required. The contractor shall submit at least 30 days in advance to the Director, Base Communications Office a list of personnel requiring access at each site during the performance of work. The list must be accompanied with documentation required by base security for entry to the base to include:

Copy of ID card/Drive License Current Address Court House Penal Certificate two years validity Copy of company vehicle registration Vehicle year make and model Vehicle license Plate number Vehicle insurance company name and policy number Vehicle insurance expiration date

Base or facility passes and personal vehicle will be issued for a temporary basis. No permanent base passes will be issued. The work performed will be UNCLASSIFIED. The areas where the equipment is located may be classified in that case the contract personnel will be escorted to perform their duties.

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures including but not limited to fire, safety, sanitation, environmental protection, security, flag officer courtesy, “off limits” areas, wearing of parts of military uniforms, and possession of firearms when visiting or working at Government facilities.

7.0 CONTRACTOR MANPOWER REPORTING

N/A

8.0 NAVY POINTS OF CONTACT (POC):

8.1 NAVSUP FLSC DET Rota POC-1:

Jorge Cubas Rota Shore Team Lead, Contracting Officer NAVSUP FLCSI

DSN: 314-727-2997

Comm: +34-956-82-2997 Cell: +34-648-40-0255 jorge.cubas.civ@us.navy.mil

8.2 NAVSUP FLSC DET Rota POC-2:

Keishla A. Valenzuela Contract Specialist

NAVSUP FLCSI

DSN: 314-727-1996

Comm: +34-956-82-1996 keishla.a.valenzuela.civ@us.navy.mil

8.3 NCTAMS LANT DET Rota POC-1:

TBD

(End of Performance Work Statement)