N6817119R6000_Warehouse_Operations_Draft_PWS.docx

DESCRIPTION/SPECIFICATION/WORK STATEMENT

PERFORMANCE WORK STATEMENT FOR HOUSING DISTRIBUTION,

WAREHOUSE CENTER SERVICES,

INDEX TABLE

1.0 INTRODUCTION

2.0 CONTRACT SCOPE

3.0 LIST OF ATTACHMENTS, EXHIBITS AND OTHER ATTACHMENTS

4.0 GENERAL REQUIREMENTS

4.1 Definitions – Technical

4.1.1. “As Shown” “As Indicated” “As Detailed”

4.1.2. “As Required” “As Permitted”

4.1.3. Trip

4.1.4. Complete

4.1.5. Delivery Order

4.1.6. Provided

4.1.7. Required

4.1.8. Loading/Unloading

4.1.9. Emergency Service

4.1.10. Radius

4.1.11. Defense Reutilization & Marketing Office (DRMO)

4.1.12. Clean

4.1.13. Housing Unit

4.1.14. Appliances

4.1.15. Furnishings

4.1.16. Loaner Furniture Appliances

4.1.17. Response Time

4.1.18. Repair Service

4.1.19. Adjust

4.1.20. Preventive Maintenance (PM)

4.1.21. Housing Self-Help Store

4.1.22. Small Machine Maintenance

4.1.23. Contracting Officer

4.1.24. Contracting Officer’s Representative (COR)

4.1.25. Contractor

4.1.26. Warehouse Manager

4.1.27. Quality Assurance (QA)

4.1.28. Authorized Government Representative

4.1.29. Job

4.1.30. Job Order

4.2 Hours and Locations

4.2.1. Hours of Service

4.2.1.1. Working Hours

4.2.1.2. Housing Self-Help Store Hours

4.2.2. Emergency Service

4.2.3. Place of Performance/Areas of Operation

4.2.4. Phase-In/Phase-Out

INDEX TABLE

4.3 Personnel

4.3.1. Contract Manager

4.3.3. Status of Employment

4.3.4. Uniforms

4.3.5. Base Passes

4.4 Government and Contractor Warehousing Operations

4.4.1. Government Warehousing Services

4.4.2. Contractor Warehouse Storage Space

4.4.3. Disposal of Unserviceable Furniture, Furnishings and Appliances

4.4.4. Cleaning Services and Trash Disposal

4.4.7. Hazardous and Industrial Material

4.5 Labeling

5.0 DELIVERY AND PICK-UP OF LOANER FURNITURE

5.1 General

5.2 Ordering Work

5.3 Delivery, Pickup and Installation Requirements

5.4.1. Delivery and Pick-up Service

5.4 Completion of Moving Service Request

5.5 Contractor Notice Regarding Late Delivery

6.0. STANDARD FURNITURE GROUPING

7.0. FACILITES/PROPERTY/EQUIPMENT

7.1. Material/Property

7.2. Contract Manager Office Space and Equipment

7.2.2. Joint Inventory Inspection

7.2.2.1. Initial Inventory Report

7.2.2.3. Possession of Inventory

7.2.2.4. Technical Description of the Equipment

7.2.2.5. Damages to Furnishings/Appliances

7.3. Availability of Utilities

DESCRIPTION/SPECIFICATION/WORK STATEMENT

PERFORMANCE WORK STATEMENT FOR HOUSING DISTRIBUTION,

WAREHOUSE CENTER SERVICES,

INDEX TABLE

8.0. CONTRACTOR FURNISHED ITEMS

8.1. Material / Equipment

8.2. Packing and Unpacking

9.0. VEHICLE IDENTIFICATION

10.0. DETAILED CONTRACT REQUIREMENTS FOR INSTALLATION AND REMOVAL OF

FURNITURE AND APPLIANCES

10.1. Refrigerator/Freezer

10.2. Washer

10.3. Dishwasher

10.4. Dryer (Electric)

10.5. Stove/Oven

11.0. CLEANING OF FURNITURE AND APPLIANCES

11.2. Additional Cleaning

11.2.1. Clean Kitchen Range

11.2.2. Clean Refrigerator

12.0. REPAIR OF GOVERNMENT OWNED APPLIANCES & EQUIPMENT

12.1. Scope of Work

12.2. Government Provided Property/Space

12.3. Appliance Repair

12.3.1. Appliance Repair Service Job

13.0. ORDERING

13.2 Response to Appliance Repair Service Jobs

13.2.1. Routine Appliance Repair Service Job

13.2.2. Urgent Appliance Repair Service Job

13.2.3. Emergency Appliance Repair Service Job

13.2.4. Completion of Appliance Repair Service Jobs

13.2.5. Preventive Maintenance of all Appliances During Repairs

14.0. SPARE PARTS INVENTORY

14.1.4. Cannibalization

15.0. CONSUMING OF ALCOHOL OR TOBACO

16.0. SAFETY REQUIREMENTS

INDEX TABLE

17.0. DELIVERABLES AND WORK DOCUMENTATION

17.1. Specifications for Monthly Reports (Includes all Areas)

17.2. Materials Submittal

17.2.1. Material Safety Data Sheet (MSDS)

17.2.2. Pest Control Summary Report

17.2.3. Initial Inventory Discrepancy Reports

17.2.4. Identification Report

17.2.5. Inventorying

17.2.6. New Items Report

17.2.7. Contractor’s Personnel Certification

17.2.8. Contract Discrepancy Report

17.2.9. Safety Plan

17.2.10. Performance Evaluations

18.0. FORMS AND FILES

18.1. Forms

18.1.6. Government Loaner Furniture Request Form

19.0. WORK ORDER DOCUMENTATION

19.1 Receipt of a Work Order

19.2 Completion of a Work Order

20.0 HOUSING SELF-HELP STORE

21.0 SMALL MACHINE MAINTENANCE

WAREHOUSE CENTER SERVICES,

1.0 INTRODUCTION

The Contractor shall provide Housing Distribution Center and Warehousing, services for the Rota Metro Housing Department located at the U.S. Navy Station, Rota, Spain. Housing Distribution and Warehouse Center to include servicing members of the Force, stationed at U.S. Naval Station, Rota, Spain, and at the three (3) NATO Support Elements (NSE) located in Lisbon, Portugal, Madrid and Valencia, Spain. Services include, but are not limited to: warehouse operations; logistics; administration services; furniture/appliance maintenance and repairs; and delivery/pick-up service tasks.

2.0 CONTRACT SCOPE

This performance work statement (PWS) specifies the tasks to be performed, deliverables to be provided in support of subject contract as described below:

The Contractor shall provide all personnel, equipment, tools, supplies services, materials and warehouse storage spaces for the performance of work to all Housing furniture and appliances as described herein, including:

· Managing Warehouse Operations/Inventory

· Appliance/furniture delivery/pick-up services;

· Packing/unpacking;

· Assembly/disassembly;

· Cleaning/Sanitizing

· Unloading/loading containers;

· Marking of inventory, including Bar Coding;

· Operation of the Electronic Military Housing (eMH) automated computer program;

· Managing the Housing Self-Help Store; and,

3.0 LIST OF DOCUMENTS EXHIBITS & OTHER ATTACHMENTS

Attachment #1 - Inventory in Government Warehouse, Furnishings and Appliances in Rota, Spain – May 2012 Attachment #2 - Inventory in Government Warehouse, Furnishings and Appliances in Madrid, Spain - May 2012 Attachment #3 - Inventory in Government Warehouse, Furnishings and Appliances in Valencia, Spain - May 2012 Attachment #4 - Inventory in Government Warehouse, Furnishings and Appliances in Lisbon, Portugal - May 2012 Attachment #5 - Office Space for Contractor’s Manager and Repair Shop for Contractor Attachment #6 - Tenant Not at Home Form Attachment #7 - Housing Welcome Center Appliance Repair Job Order Attachment #8 - Some Types of Appliances That May Require Repair

Appendix #1 - Quality Assurance Surveillance Plan Appendix #2 - Reserved Appendix #3 - Reserved Appendix #4 - Contract Discrepancy Report

DESCRIPTION/SPECIFICATION/WORK STATEMENT (cont’d)

4.0 GENERAL REQUIREMENTS

The Contractor shall provide all labor, supervision, tools, materials, transportation, equipment and management necessary to provide maintenance and repair services to the furnishings and appliances, including pertinent mechanical/electrical equipment/systems and the work area, and manage the Housing Self-Help Store, as identified herein.

4.1 Definitions - Technical

As used throughout this contract, the following terms shall have the meaning set forth below.

4.1.1. Where “as shown”, “as indicated”, “as detailed”, or words of similar import are used, it shall be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

4.1.2. Where “as required”, “as permitted”, “approval”, “acceptance”, or words of similar import are used, it shall be understood that requirement, permission, approval, or acceptance of the COR is intended unless stated otherwise.

4.1.3. Trip

Distance traveled from warehouse to place of delivery/pick-up and return to place of origin (warehouses)

4.1.4. Complete

All that is needed for the integrity of total fulfillment of a task; lacking no component part; whole entire.

4.1.5. Delivery/Task Order

A Delivery/Task order is a document prepared by the Ordering officer that is issued to the Contractor and unilaterally orders work to be performed. Delivery/Task orders will be issued as necessary and may be amended.

4.1.6. Provided

Shall be understood to mean provided in place, that is, furnished and installed, ready to use.

4.1.7. Required

Demanded as necessary or essential to the satisfactory operation of the equipment or system.

4.1.8. Loading/Unloading

To remove or put items on trucks, containers and supply vehicles as necessary.

4.1.9. Emergency Service

Is when a refrigerator or range (gas or electric) including all four burners and oven together is no longer working.

DESCRIPTION/SPECIFICATION/WORK STATEMENT (cont’d)

PERFORMANCE WORK STATEMENT FOR HOUSING DISTRIBUTION,

WAREHOUSE CENTER SERVICES,

4.0 GENERAL REQUIREMENTS (cont’d)

4.1 Definitions – Technical (cont’d)

4.1.10. Radius

It is a straight line measure in any direction from the main gate at the Naval Station (Rota).

4.1.11. Defense Reutilization & Marketing Office (DRMO)

Disposal facility of U.S. Government property. Only U.S. certified personnel are authorized to dispose of U.S. Government Property.

4.1.12. Clean

The word clean shall mean free of all dust, grease, dirt, stains, marks, smears, scuff marks, foreign matter including paint, gum, tar, trash, mildew, molds or fungus, sanitize and standing liquids.

4.1.13. Housing Unit

The term “housing unit” includes both the living area and all its related appurtenances such as, but not limited to, individual garage/storage area, laundry, and townhouse basement area.

4.1.14. Appliances

Kitchen/laundry appliances include ranges (excluding range hood), gas stoves with ovens, microwaves, refrigerators, freezers, dishwashers, washing machines, gas/electric dryers.

4.1.15. Furnishings

All items located in the living room, bedroom and kitchen areas.

4.1.16. Loaner Furniture/Appliances

Furniture/Appliances loaned to residents on a temporary basis.

4.1.17. Response Time

Response time is defined as the time allowed the Contractor , after initial notification (either verbal or written) of a work requirement, to be physically on the premises at the work site with appropriate tools, equipment, materials and cleaning supplies, ready to perform the work required. Response times are designated in the appropriate technical paragraphs in this section.

4.1.18. Repair Service

A repair service includes all work necessary to provide functional, complete and usable equipment to his original manufacturer’s condition.

DESCRIPTION/SPECIFICATION/WORK STATEMENT (cont’d)

4.0 GENERAL REQUIREMENTS (cont’d)

4.1 Definitions – Technical (cont’d)

4.1.19. Adjust

To regulate, settle, bring to a more satisfactory state of normal operating condition.

4.1.20. Preventive Maintenance (PM)

Work includes, but is not limited to: cleaning, adjusting, lubricating, replacing, and testing for operational efficiency to preserve or restore a furniture/appliance to such a condition that they may be effectively utilized for their designated purpose. The Contractor shall be held fully responsible for the proper and safe operation of the furniture and appliance. Any repairs or damages resulting from Contractor’s negligence, or from Contractor’s failure to notify the Contracting Officer’s Representative of any anomalies in a prompt manner, shall be the responsibility of the Contractor.

4.1.21 Housing Self-Help Store

Work includes issuing a variety of tools, equipment, small appliances, materials and supplies requested by authorized personnel.

4.1.22. Small Machine Repair

Work includes the maintenance/repair and cleaning of small machinery and tools, including cleaning, and electrical, mechanical and structural maintenance/repairs to the Housing Self-Help grounds maintenance equipment/tools inventory.

4.1.23. Contracting Officer

The Contracting Officer is a person with the authority to enter into, administer, and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority, as delegated by the Contracting Officer.

4.1.24. Contracting Officer’s Representative (COR)

U.S. Government employee whom the Contracting Officer shall designate by name and/or position title to conduct liaison between the Contractor and the Contracting Officer on matters pertinent to this contract and be his authorized representative. The COR will be responsible for inspection and acceptance of materials and services rendered by the Contractor

4.1.25. Contractor

The term Contractor as used herein refers to both the prime Contractor and any Sub-Contractors. The prime Contractor shall ensure that his/her Sub-Contractors comply with the provisions of this contract.

4.1.26. Warehouse Manager

U.S. Government employee with overall responsibility for the housing warehouse management and inventory. This individual does not have the authority of the Contracting Officer’s Representative but is in an advisory and decision making role relative to disposition of items, etc.

4.1.27. Quality Assurance (QA)

The means by which the Government fulfills its responsibility in assuring that the Contractor’s Quality Control system is functioning and through reviews, surveillance, and test assures the completed product complies with the contract.

4.1.28. Authorized Government Representative

U.S. Government employee whom the Warehouse Manager shall designate by name and/or position title to assist the Contractor with the daily performance of work and to conduct liaison between the Contractor and the family housing residents. This individual does not have the authority of the Contracting Officer’s Representative.

4.1.29. Job

Complete appliance repair or replacement service.

4.1.30. Job Order

A job order is a document prepared by the Government that is issued to the Contractor and unilaterally orders work to be performed. Job orders will be issued as necessary and may be amended.

4.2. Hours and Locations

4.2.1. Hours of Service

Hours of operation for delivery and pick-up of loaner furniture and appliances on and off base shall be from 08:30 to 17:30, Monday through Friday, excluding Spanish/Portuguese holidays. “After Normal Working Hours”, the Government must be able to contact the Contractor or his designated representative(s) (for which the Contractor shall provide a cell phone or home phone of the representative). Summer hours is not authorized.

4.2.1.1 Working Hours

Warehouse regular working hours shall be from Monday to Friday, from 08:00 hrs to 17:30 hours. Housing Self-Help Store regular working hours shall be from Monday to Friday 0830 to 1630, Saturdays from 0800 to 1200. Emergency hours are any hours outside of normal hours described above. The warehouse will remain closed on Spanish Holidays. Spanish Holidays are as listed below:

· New Year’s Day 1 January

· Epiphany Holiday 6 January

· Andalusia Day 28 February

· Holy Thursday

· Holy Friday

· Labor Day 01 May

· Local Holiday 07 May

· Assumption Day 15 August

· Local Holiday 05 October

· Spanish National Holiday 12 October

· All Saints Day 1 November

· Constitution Day 06 December

· Immaculate Con. Day 8 December

· Christmas Holiday 25 December

DESCRIPTION/SPECIFICATION/WORK STATEMENT (cont’d)

PERFORMANCE WORK STATEMENT FOR HOUSING DISTRIBUTION,

WAREHOUSE CENTER SERVICES,

4.0 GENERAL REQUIREMENTS (cont’d)

4.2. Hours and Locations (cont’d)

Note: All moving services in progress, and all appliance repairs or replacements in progress shall be completed on that same day regardless of how long it takes to complete the work. This is at no additional cost to the Government.

4.2.2. Emergency Service

The immediate accomplishment of emergency repair of Government appliances arising from unforeseen circumstances. The Contractor shall provide the Contracting Officer’s Representative (COR) with a 24-hour a day point of contact (POC) for emergencies, including the POC’s name, address, and telephone number upon contract award. The COR shall be immediately notified of any changes to the designated contact point. Note: Emergency services includes repair services required after normal working hours.

4.2.3. Place of Performance/Areas of Operation

The Contractor may be required to simultaneously deliver and/or pick-up furniture, equipment and appliances from the following locations (in addition to the Government warehouses on base for NS Rota):

· ROTA and Surrounding Area incl. Puerto and Chipiona (Off Base Units) 0-26 Kms

· SANLUCAR, CADIZ, JEREZ and Surrounding Area (Off Base Units) 27-120 Kms

· MORON AB, SEVILLA, UTRERA and surrounding Area (Off Base Units) 121-250 Kms

· ON-BASE UNITS (NSA Rota)

· HEADQUARTERS NSE LISBON and surrounding area (Off Base Units) 0 –26 Kms

· HEADQUARTERS NSE MADRID/ALBACETE and surrounding area (Off Base Units) 0 – 26 Kms

· HEADQUARTERS NSE VALENCIA and surrounding area (Off Base Units) 0 – 120 Kms

All trip distances in this contract are measured in kilometers in terms of a STRAIGHT LINE RADIUS from the Main Gate of each facility, with the exception of units which are on-base for NS Rota only.

The Contractor central operations office will be located at Bldg. 589 on Naval Station (NS) Rota. All orders for the sites listed above will be processed through this office. The Housing Self-Help Store is currently located in Bldg. 162. Relocation of the entire operation (Housing Distribution, Warehouse Center Services and Housing Self-Help Store) to other Housing facilities on base may occur due to mission requirements. Upon receipt of the orders, the Contractor will be responsible for execution of said orders as specified in this contract for each site.

4.2.4. Phase-In, Phase-Out Period

The period of performance for the Base Year will include a 30-day phase-in/phase-out. There are no costs associated during the phase-in period to the successor Contractor.

During the 30 day phase-in/phase-out period, the incumbent Contractor is responsible for the normal operation of Contract N68171-07-D-0002 through its respective period of performance end date. The incumbent Contractor shall provide phase-in training and exercise its best efforts and cooperation to effect an orderly and efficient transition to a successor.

4.2. Hours and Locations (cont’d)

During the 30 day phase-in/phase-out period, the Government shall provide to the successor Contractor directives and instructions to ensure that the successor Contractor is fully familiar with all the procedures and use of the Government equipment. The successor Contractor shall comply with the following:

(a) The Contractor shall provide all labor, supervision, tools, equipment and management necessary to gain knowledge of the work performance including the use of Government equipment (especially the forms and reports generated by eMH), as identified herein.

(b) Within three (3) days after award, the Contractor shall contact the COR to schedule a post-award conference meeting.

(c) The Contractor shall submit required documentation for personnel base access and Government data base account access; submit inventory list of all Contractor furnished equipment, tools , and products. The Contractor will not be allowed access in the base and warehouse facility until all required approvals have been obtained.

4.2.4. Phase-In, Phase-Out Period (cont’d)

(d) The Contractor shall coordinate with the COR on any and all visits to the warehouse facility.

(e) The Contractor shall conduct his operations to cause the least possible interference with the incumbent Contractor. The regular working hours during this period are 0900 to 1500, Monday through Friday. The Contractor shall observe and adhere to the schedule exactly.

4.3. Personnel

The Contractor shall furnish managerial, administrative, and direct labor personnel to accomplish all work required under this statement of work.

4.3.1. The Contractor shall appoint a “Contract Manager” whose responsibilities comprise the oversight of all functional duties as described herein and direct liaison with Government personnel. (The Contract Manager shall oversee all areas/locations of performance; and is included in the monthly warehouse price). The Contract Manager shall be on-site at the Government warehouse in an office space provided by the Government at NS Rota.

4.3.2. The Contract Manager shall be required to efficient in Spanish and English language, written and oral. As a minimum the Contract Manager shall have; (a) at least 2 years of working experience in the moving of household effects and/or operations equivalent to that involved in the performance of this contract, and (b) at least 6 months of which were as a manager/supervisor. Any substitution of Contract Manager must be approved in advance by the Contracting Officer. Must staff a Quality Assurance Rep. Any such substitution must have qualifications equal to or better than the person being replaced.

WAREHOUSE CENTER SERVICES,

4.0 GENERAL REQUIREMENTS (cont’d)

4.3. Personnel

4.3.3. Status of Employment

All employees of the Contractor employed to work under this contract shall be employees of the Contractor at all times and not employees of the Government.

4.3.4. Uniforms

All Contractor personnel shall wear a uniform (appropriate for the work involved) with the name of the company clearly visible on the front.

4.3.5. Base Passes

The Contractor is required to arrange for all required passes to enter NAVSTA Rota, Spain, NSE Lisbon, NSE Madrid, and NSE Valencia where applicable (both for personnel and vehicles).

To be included in the warehousing monthly price CLIN 0X01. The majority of all loaner furniture and appliances for NS Rota will be stored in Government warehouses numbered 589, 590, 1971 and, 1973 located on Naval Station Rota, Spain to include off base warehouse (see also 4.4.2 entitled Contractor Warehouse Storage Space). For information only, the total inventory as of May 2012 is provided as Attachments # 1, #2, #3, and #4. The Contractor will have access to these spaces for the purpose of:

The Contractor shall be required to operate forklifts, hand-trucks, and/or trolleys to aid in the movement of furnishings. Forklifts will be provided by the Government in meeting with service requirements. Forklifts are both gasoline type, Brand Name: TCM, Model: FCG20NG, and electric type, Brand Name: Nissan, Model: N01L15U. The Contractor shall be required to obtain a base license in order to operate material handling equipment as required. All furniture, furnishings, and appliances shall be stored in the warehouses in a safe workmanlike manner in order to facilitate easy visual inventory by the COR.

4.4.1. Government Warehousing Services

The Contractor shall be responsible for placing cleaned furniture and equipment in a designated position/area at the time the items are returned to the warehouse. Returned items shall not be stored before being cleaned (see paragraph 4.4.5. entitled “Cleaning Services and Trash Disposal” and paragraph 15.0 entitled “Cleaning of Furniture and Appliances”). The Contractor is responsible for providing all padding, pallets, dunnage, material handling equipment, cleaning material and any other material or equipment required ensuring proper service as necessary to ensure adequate protection from water damage. All storage of furniture/appliances/satellite systems shall be a minimum of four (4) inches from the floor.

4.4.2. Contractor Warehouse Storage Space

WAREHOUSE CENTER SERVICES,

4.4. Government and Contractor Warehousing Operations

For storage of regular inventory materials included in CLINS 0X01, 0X05, 0X08, 0X11 the contractor shall provide the following permanent storage space, for Naval Station Rota 1,200 square meters, for NSE Lisbon 500 square meters, for NSE Madrid 500 square meters and for NSE Valencia 250 square meters.

From time to time for Naval Station Rota, the Government may have the requirement for additional warehouse space to store Government Property. If and when required the Contractor shall provide additional warehouse storage space within three (3) Kilometers from Naval Station, Rota. The Contractor provided warehouse space will normally be used only for overflow property of other than United States origin. If and when such property is needed by the Government, the Government shall place an order to have the furniture moved to the Government warehouse and no deliveries shall be made directly from Contractor’s warehouse. The inventory in the Contractor’s warehouse can vary, Attachments # 1, #2, #8, #9 and #10 provide a listing of items in the previous Contractor’s warehouse as of May 2012. The Contractor will be paid a price per Square Meter depending on required additional space required.

4.4.2. Contractor Warehouse Storage Space (cont’d)

The warehouse space shall have a fire alarm bell or other sound alert device. Warehouse must be acclimatized. The Contractor shall also provide a water sprinkler system sensitive to smoke and temperatures (fire) to protect the complete interior of the warehouse or have a smoke/firm detection system that is monitored twenty-four (24) hours a day by a person/company who can immediately contact the fire department. The warehouse will have lighting and bars on all windows. Fire department approved water hoses shall be connected to a main hydrant, and shall be installed at the entrance of the warehouse with a length to reach the interior sides of the warehouse. The Contractor will be responsible for storage of excess inventory for NSE Lisbon, NSE Madrid, and NSE Valencia (See Attachments #2, #3 and #4 for current warehouse inventories). All safety and protective equipment must be certified to standards as set by local and community authorities. All furniture, parts, and appliances shall be stored in the warehouses in a safe workman-like manner in order to facilitate easy visual quarterly inventory by the COR. All reasonable steps shall be taken to assure that furniture, furnishing, and appliances are protected from damage. All storage of furniture/appliances/satellite systems shall be a minimum of four (4) inches from the floor. The Contractor shall be responsible for all material stored within the Contractor’s warehouse. The Contractor and COR will do an inventory of all material to be stored in the Contractor’s warehouse by listing the items by type, serial number, make and model. Any items lost, missing, damaged or stolen are the Contractor’s responsibility and will be replaced or repaired by the Contractor at no cost to the Government as per paragraph 5.4.7. The Contractor shall be responsible for conducting a monthly warehouse inventory and submit a written report to the COR for verification.

4.4.3. Disposal of Unserviceable Furniture, Furnishings and Appliances:

The Contractor shall notify the Contracting Officer’s Representative of unserviceable furniture/ appliances returned to the warehouse, and this will be verified by the Contracting Officer’s Representative. The Contractor shall provide a listing of items approved for disposal with serial number, type, make, model and, bar code number. If appliance/furniture is deemed non-repairable, Contractor will be authorized by the COR to remove these items from the warehouses. The Contractor shall mark all non-repairable appliances with “DRMO” stenciled paint in the back of the appliance. Contractor shall provide transportation to the authorized DRMO. The DESCRIPTION/SPECIFICATION/WORK STATEMENT (cont’d)

PERFORMANCE WORK STATEMENT FOR HOUSING DISTRIBUTION,

WAREHOUSE CENTER SERVICES,

4.0 GENERAL REQUIREMENTS (cont’d)

4.4. Government and Contractor Warehousing Operations

Government will prepare the necessary turn-in documents. All refrigerants must be removed in accordance with 4.4.7. entitled: “Hazardous and Industrial Material” prior to disposing of refrigerators, freezers, and portable A/C units.

4.4.4. Cleaning Services and Trash Disposal (See Also Section C-4)

The Contractor shall provide a dedicated custodian to clean furniture and appliances upon return to the warehouse and immediately prior to loading on the transportation vehicle. The custodian shall dust items in the warehouse as needed to avoid any accumulation of dust. For NS Rota only, the Contractor’s custodian shall be responsible to keep the warehouses 589, 590, 1971, 1973 areas, the office, the restrooms, and surrounding grounds clean and in good hygienic condition. A thorough cleaning and trash removal shall be accomplished at least once a week and whenever warehousing operations may generate waste material. All trash shall be removed from the premises at Contractor’s expense.

4.4.5. The Contractor is responsible for fire safety within warehouses. Smoking in the warehouses and in the offices is strictly forbidden. Any deviation from this requirement shall be immediately referred to the COR.

4.4.6. Title of all Government-owned fixtures, facilities and equipment used by the Contractor , and all material issued to the Contractor , shall remain the property of the U.S. Government.

4.4.7. Hazardous and Industrial Material

The Contractor shall be responsible for disposal of all hazardous and industrial material such as laminated wood and Styrofoam at his own expense. The Contractor shall, without additional expense to the Government, obtain any necessary licenses, permits, and comply with any applicable laws in connection with removal of hazardous and industrial material. No hazardous material will be used/or stored in U.S. Government facilities, without being accompanied with a “Material Safety Data Sheet” (MSDS). Disposal of refrigerants must comply with all local and EU laws. The Contractor must be an ISO 9001:2000 certified company and must submit the valid certificate with the offer. The Contractor must remove refrigerant from refrigerators, freezers and portable A/C units using equipment furnished with a safety valve, store it in an authorized non-Government storage facility, transport to an authorized dealer, and prepare the necessary paperwork.

4.5. Labeling

The Contractor shall be responsible for assuring that all furniture/appliances are bar-coded/marked with applicable markings/numbers for inventory purposes. The Contracting Officer’s Representative will advise the Contractor on the coding to be used for Housing Items. For new pieces of furniture/appliances received by the Contractor from the Government, the Contractor shall assign inventory numbers to them as well. The Contractor shall barcode/mark those appliances/furniture where inventory identification codes have faded or been removed. Barcode/marking shall be completed on furniture surfaces as required by the Contracting Officer’s Representative. At such a time as automated bar coding is implemented, the Government will provide the Contractor with up to one day of training on bar-coding and up to one day of training on “Electronic Military Housing” as necessary, and Contractor will also be required to operate the Government’s bar coding equipment, such as Barcode Scanners, Brand Name: Symbol. At the direction of the Contracting Officer, the Contractor shall switch to the new system for bar-coding. Should this change in labeling processes increase or decrease the cost of this portion of the warehouse operation, the Contractor has 30 calendar days in which to notify the Contracting Officer in writing with his/her request for equitable adjustment.

WAREHOUSE CENTER SERVICES,

5.0 DELIVERY AND PICK-UP OF LOANER FURNITURE

5.1. General

The Contractor shall provide moving services for the transportation of Government owned furniture, appliances and equipment to and from residences located on and off the base limits of Naval Station Rota and off base for NSE Lisbon, NSE Madrid, and NSE Valencia. A moving service (“Trip”) includes the pick up/delivery services, packing/unpacking, installation/disconnection and transportation of furnishings per housing unit (Quantities are outlined in the section entitled: Supplies/Services). The Contractor is responsible for providing up to a maximum of twenty (20) moving services per day, except as specified in paragraph 5.3.2. entitled: “Change or Cancellation” moving and installation services shall be performed in the morning from 08:30 to 13:00 or in the afternoon between 14:00 and 17:30.

5.1.1. Specific requirements for the delivery, installation, disconnection and pick up of appliances, and furniture itemized by appliance/furniture type are included in paragraph 14.0. entitled: “Detailed Contract Requirements for Installation and Removal of Furniture and Appliances”.

5.2. Ordering Work

It is the intent of the Government to place a funded order for 12 months of warehousing services (CLIN 0X01) for NS Rota only at the beginning of the contract.

It is then the intent of the Government to place Task Orders as the need arises for all other services for all sites listed in 4.2.3. entitled: “Place of Performance/ Areas of Operation”. (Such Task Order(s) shall be the basis for “ordering work” as set forth below). The Government will provide the Contractor at the central office at NS Rota with a list of deliveries/pick-ups/ installations/ removals required each day at each site. The list shall include names, addresses, and number of pieces per address.

5.2.1. Scheduling

By 4:00 p.m. the working day before services are required, the Government will provide the Contractor with a written order via a list of deliveries/pickups required for the next day for each site. The list shall include names, addresses, and number of pieces per address. Also provided will be a work request and a Loaner Furniture Request form for each delivery. When possible the Government will group orders for multiple delivery/pickups within a single area.

5.2.2. Change or Cancellation

The Contracting Officer Representative can make changes to a moving service, i.e., change the delivery/pick up time OR cancel a moving service, up to two hours before the Contractor is due to arrive at the Government warehouse or a residence (2 hours notice if the residence is within 120 kilometers) at no cost to the Government. If less notice is received, the Contractor shall be reimbursed the “Attempted Delivery” or “Attempted Pick-up” rate as if the Contractor had made the trip and found the tenant not at home. A new Loaner Furniture Request form shall be executed with a new date/time of service.

5.2.3. Special projects such as renovation projects, newly leased housing, etc. involving bulk issues/turn-ins of more than 20 moving/installation services will be scheduled at least 5 working days in advance.

DESCRIPTION/SPECIFICATION/WORK STATEMENT (cont’d)

PERFORMANCE WORK STATEMENT FOR HOUSING DISTRIBUTION,

WAREHOUSE CENTER SERVICES

5.0 DELIVERY AND PICK-UP OF LOANER FURNITURE (cont’d)

5.3. Delivery, Pickup and Installation Requirements

The required work under this contract shall consist of the following requirements:

5.3.1. Delivery and Pick-up Service

At each delivery and pick-up, the Contractor shall provide as a minimum at least two (2) persons. Upon receipt of the Loaner furniture request form, the COR shall notify the Contractor as to whether delivery/pick-up will be made in the morning or the afternoon of the required delivery/pick-up date. Normally, pick-up will be done in the morning and deliveries in the afternoon. The loaner Furniture Request Form will normally be provided to the Contractor by 1:00 p.m. the working day prior to required delivery/pick-up date for scheduling of workload. However, in the case of emergency service or unusual circumstances, the Contractor may receive the loaner Furniture Request Form the same day delivery is required.

5.3.2. The Contractor will contact the COR immediately via radio or telephone and must wait at least 30 minutes after arrival time at residence to determine non-delivery/pick-up of requested items. The Contractor must leave a notice of attempted pick-up/delivery at the residence when services are not completed. Should the tenant not be home during the pick-up or delivery of loaner furniture and appliances, the Contractor shall leave a “Tenant Not At Home” card as illustrated in Attachment #6. The Contractor shall annotate on the Loaner Furniture Request Form “Tenant not at Home” and enter the date and time of attempted delivery next to this entry. The Loaner Furniture Request Form should be returned to the COR with “Tenant not at Home” and the date and time of attempted delivery written on the top of Loaner Furniture Request Form. The furniture or equipment that could not be delivered will then be returned to the respective warehouse.

5.3.3. Contractor shall pick up furniture and equipment, as provided by the Loaner Furniture Request Form, from all warehouses 590, 589, 1971 and 1973 located at Naval Station Rota and of base. Warehouse/distribution center buildings may change due to mission requirements, but will remain located at Naval Station Rota) or the Contractor warehouses/ storage areas for NSE Lisbon, Portugal, NSE Madrid, and NSE Valencia, Spain, and deliver to the address on or off base listed on the work request. The Contractor shall ensure all items are in serviceable working condition. The selected furniture and appliances shall be cleaned/sanitized, removing all soil, stains, marks, and grease. The working condition of all re-issued appliances/satellite systems shall be verified prior to delivery.

5.3.4. All requested items shall be transported on Contractor -furnished, covered vehicles with lifts on the rear of the vehicles. All requested items shall be assembled and placed in residences (as required by the tenant.) Appliances shall be connected to existing outlets by the Contractor and their working condition verified by the tenant before delivery is considered complete. The Contractor shall not handle private or personal furniture other than the furniture and appliances included in; the furniture order. When all items are delivered the Contractor and tenant shall jointly conduct an inventory and report the condition of all items delivered in the Remarks and Condition check-In column of the Loaner Furniture Request Form. Upon completion of the report, the tenant shall sign the report indicating a transfer of custody of the delivered items. From this time until pick-up the tenant accepts responsibility for the physical condition of the item delivered. The tenant shall be given a copy of the form and the Contractor shall return a copy to the COR.

WAREHOUSE CENTER SERVICES

5.3. Delivery, Pickup and Installation Requirements (cont’d)

5.3.5. Upon pick-up, the Contractor and tenant shall jointly verify the condition of the items, in place, before any of the items are removed. Any damage to the loaner items, made while under tenant custody, shall be reported in the Remarks and Condition Checkout column by the Contractor and acknowledged by the tenant on both tenant and Contractor copies of the loaner Furniture Request Form. All copies shall then be dated and signed by the tenant and Contractor Representative. At this time, the Contractor shall sign the form as accepting the furniture and resume custody of the loaned items and shall remove, transport, clean and return furnishings to the designated Government warehouse. Upon return of furnishings the Contractor will return the form to COR.

5.3.6. Damage or losses occurring while furniture and appliances are in custody of the tenant (between delivery and pick-up receipt inventories) shall be the responsibility of the tenant. The tenant is responsible for returning items in clean condition. Should any item(s) be exceptionally dirty, condition will be noted on all copies of Loaner Furniture Request Form by the Contractor and acknowledged by the tenant. The Contractor shall report (in writing) and provide digital photographs of damaged and exceptionally dirty items to the COR within the same day.

5.3.7. Damage or loss (including theft) to furnishings due to negligence while in the custody of the Contractor (either in the Contractor ’s warehouse or while in transport by the Contractor ) caused by any source, shall be the exclusive responsibility of the Contractor . Custody of furnishings remains with the Contractor until furnishings have been assembled, and placed (as required by the tenant) and the Loaner Furniture Request form is signed by the tenant, and is again assumed with items still in place when the Contractor arrives for furniture pick-up until the items are safely placed back in the warehouse. Upon direction from the COR, the Contractor shall arrange for the repair and/or replacement of said items. Replacement shall consist of the Contractor reimbursing the Government the cost for replacement of a like item (this will be done in the form of a credit on the next monthly invoice). Maintenance/repair of Contractor caused damage shall be performed at no cost to the Government. Further, the Contractor shall operate in a manner to ensure that no more than five (5%) percent of any inventory item shall be unavailable for use because of loss or uncompleted repair or pending replacement required as a result of Contractor damage or loss. A detailed written report shall be submitted to the COR within twenty-four (24) hours of the occurrence when Government property and/or equipment is damaged by the Contractor.

5.3.8. The Contractor shall be responsible for any damage to private residences caused by Contractor personnel during the delivery/pick-up service. The Contractor shall be held responsible, at its own expense for the maintenance and or repair to residences. A letter reporting Contractor -caused damage to residences shall be initiated by the Contractor, signed by the tenant, and a copy furnished to the COR. All such maintenance/repair required shall be completed to the satisfaction of the tenant or his duly authorized agent, within ten (10) working days of occurrence.

5.3.9. Disputes of any kind concerning inventory or condition of items loaned, or concerning damage and/or repairs to tenant residences shall be immediately referred to the COR by phone, or other means of communication as rapidly as practicable (and then confirmed in writing). Matters, which cannot be resolved by the Contracting Officer’s Representative (COR), will be referred to the Contracting Officer for settlement.

5.3.10. Contractor employees involved in delivery/pick-up of furnishings shall be courteous and present a neat appearance.

DESCRIPTION/SPECIFICATION/WORK STATEMENT (cont’d)

PERFORMANCE WORK STATEMENT FOR HOUSING DISTRIBUTION,

WAREHOUSE CENTER SERVICES,

5.0 DELIVERY AND PICK-UP OF LOANER FURNITURE (cont’d)

5.3. Delivery, Pickup and Installation Requirements (cont’d)

5.3.11. The Contractor shall provide all tools and “hook-up” services for the appliances which are delivered. This service shall include connecting the washing machine to the water supply, connecting any 110-220V appliances to the Government transformers, grounding of all appliances, and connecting the clothes dryer to an existing vent. This service does NOT include making connections of gas stoves to privately furnished butane bottles and regulators. The Contractor shall also be required to install a variety of dry plugs to accommodate individual residences.

5.3.12. The Contractor shall have at all times a minimum of two (2) electrical technicians to pre-service appliances with connectivity requirements, (i.e., electrical wiring for appliances at the warehouse and electrical connectivity at residence). This service is to be included in the monthly warehousing price, CLIN 0X01.

5.4. Completion of Moving Service Request

All approved deliveries shall be made complete with no requested items omitted except in the case when requested items are not available in the warehouse inventory. A list of items not available for delivery upon request shall be maintained for the issuance of such items upon availability (which the Government will order as a separate trip). The Contractor shall keep the COR advised of items that are not available for issue and notify them when the items become again available.

5.5. Contractor Notice Regarding Late Delivery

In the event the Contractor encounters difficulty in meeting the requirements under this Performance Based Statement of work (PBSW), or anticipates difficulty in complying with the agreed delivery schedule or date, the Contractor shall immediately notify the COR giving pertinent details. Such notification shall not relieve the Contractor from the responsibility of performing in a timely manner as required by the contract.

WAREHOUSE CENTER SERVICES

6.0. STANDARD FURNITURE GROUPING

A standard furnishings grouping (Only NS Rota has a 90 day loaner furniture program, NSE Lisbon, NSE Madrid and NSE Valencia have full tour appliances only) may consist of, but is not limited to, the following furniture, furnishings and appliances:

HEATERS

BABY CRIBS

As set forth elsewhere, the Government can order such items to be delivered/installed in groups of 1-10 or 10-20. Depending on the quantity of items, the Government will order the necessary number of trips.

WAREHOUSE CENTER SERVICES,

7.0. FACILITES/PROPERTY/EQUIPMENT

7.1. Material/Property:

Attachments # 1, #2, #3, and #4 provide a summary listing of Government owned furniture and appliances applicable to the Housing Department which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to ensure an accident-free performance.

7.2. Facilities

7.2.1. The Government shall provide to the Contract Manager the office space shown on Attachment #5 at Bldg. 589, NS Rota, at no cost to the Contractor. The Government will maintain physical control of the office and the Contractor will not be provided keys to the office. The Government will open the office to allow access to the Contractor for the performance under this contract. The Government will also provide a desk, a chair, a lamp, and one Government phone (with phone charges paid by the Government) for Official Business (only) related directly to this contract at NS Rota only. The Government shall provide, as a minimum, two personal computers, keyboards, mouse, monitors for tasking associated with the Electronic Military Housing software program.

7.2.2. Joint Inventory Inspection

The Government will provide the Contractor with a current inventory of all furnishings and appliances stored at the warehouse, within five (5) working days of award. The Contractor with the Government shall conduct a joint physical inspection five (5) days after the current inventory is received during the phase-in period to inventory all the herein described equipment. This joint physical inventory inspection shall be performed at least twice a year (the date will be selected by the Government). Upon the completion of the joint inventory inspection, the full inventory will be added to a file on the Government computer database and shall be maintained for the whole length of the contract by the Contractor.

7.2.2.1. Initial Inventory Report

The Contractor shall certify the findings of this inventory and report only discrepancies to the Warehouse Manger within fifteen (15) days after receipt of the inventory report.

7.2.2.2. The current inventory of all Government loaner furnishings and appliances (reserve stock of serviceable items stored in the warehouse and the ones supplied to the residents) is provided in (Attachments # 1, #2, #8, #9 and #10), Inventory of Furnishings and Appliances.

7.2.2.3. Possession of Inventory

At time of receipt of inventory, any damage caused by the carelessness or negligence of Contractor's personnel while these items are in the Contractor's possession, the Contractor shall be held liable for the actual cost to repair or replace said items. All damages caused by the contractor's personnel or his sub-contractors shall be reported to the COR in writing within twenty-four (24) hours after occurrence.

WAREHOUSE CENTER SERVICES,

7.0. FACILITES/PROPERTY/EQUIPMENT

7.2. Facilities (cont’d)

7.2.2. Joint Inventory Inspection (cont’d)

7.2.2.4. Technical Description of the Equipment

See enclosed (Attachments # 1, #2, #3, and #4) list of equipment to be maintained under this contract. The Contractor is aware that the characteristic and technical data provided of equipment and systems has to be verified and updated prior the acceptance of the inventory. A site visit shall be scheduled. All property is furnished in an “as-is” condition.

7.2.2.5. Damages to Furnishings/Appliances

The Contractor is not responsible for damage(s) to the furnishings and/or appliances, when the item(s) are in the possession of the tenant (the tenant has signed the Condition Report accepting the items that have been delivered) and during the time that the Warehouse is closed.

Note:

(1) All Government owned equipment used by the Contractor shall be maintained in good operating, presentable condition at all times by the Contractor.

(2) The use of Government owned equipment is solely for performance of services under this contract and any other use is strictly prohibited.

7.3. Availability of Utilities

7.3.1. The Government will furnish utilities such as water, sewer, electricity at existing outlets for work to be performed on Government property under the contract at no cost to the Contractor. Information concerning the location of the existing outlets may be obtained from the Contracting Officer’s Representative.

7.3.2. Except as specified in this clause, the Contractor shall make arrangements to obtain all utilities at his own expense.

WAREHOUSE CENTER SERVICES,

8.0. CONTRACTOR FURNISHED ITEMS

8.1. Except for those items listed above and provided to the Contractor in meeting service requirements, the Contractor shall provide all equipment, trucks, material, and services to perform the requirements of this contract.