N6817119Q8004_1.02_ETAS_Nortal_Switch_Performance_Work_Statement.pdf

Performance Work Statement

Purpose:

Provide routine and emergency technical assistance, and repair and return of components for the US Navy installed Nortel Telephone Switch (SL-100 Multi-function Switch) and associated equipment (See Enclosure 1) installed at Naval Support Activity, Souda Bay, Greece, 24 hours a day, 7 days a week and 365 days a year (24x7x365).

Scope:

Contractor shall provide remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services (emergency status determination resides within the Government). In addition to technical assistance, contractor shall perform testing, diagnostic fault isolation, problem resolution, and system restoration from the contractor’s facilities for all systems/subsystems identified. Remote support includes both telephonic assistance and direct remote access to this switch, via available means. Routine Technical Assistance Services (TAS) requests will be responded to in no more than four (4) hours. Emergency Technical Assistance Services (ETAS) requests will be responded to in no more than one (1) hour. Contractor shall be capable of providing a DSN and commercial phone number 24x7x365 and must be able to call DSN European area (314) at any time.

Contractor shall provide repair/replacement (R/R) services to all Nortel system electronic circuit packs, sub-assemblies, assemblies, and peripheral equipment, to include all manufacturer proprietary station equipment and other vendor equipment as identified below.

For routine replacement, contractor shall provide Depot Level Maintenance for the components installed in the systems identified below, consisting of all functions required to restore all failed components and end items to serviceable operating condition. Repaired items will operate the same as new items and will be returned to the Government within 21 days of receipt.

For emergency replacement, the Contractor shall provide emergency replenishment services to the USN as requested/needed. The Government is the authority on defining what constitutes an emergency. To meet the Government’s high-priority, short lead-time emergency requirements, the Contractor shall ensure emergency replacement contact is available 24x7x365. In response to any emergency repair/replacement request, the Contractor shall ship the replacement parts to NCTAMS LANT DET, SOUDA BAY PSC 814 Box 21 FPO 09865 Souda Bay AE within 24 hours after Government's request. The shipment shall be processed using the fastest option available for package shipping to Europe. The Contractor shall provide tracking number and carrier information within 5 hours after shipment. The Contractor shall ensure that replacement parts are not damage during shipping and handling process. Onsite Inside Plant technician (ISP) will install the replacements provided.

Components/Systems:

NORTEL SL-100 MFS. The contractor shall support the DSN Small End Office (SMO) and peripheral equipment provided in the attached list, enclosure (1).The contractor shall provide DISA Joint Interoperability Test Command (JITC) certified solutions whenever possible and ensure that all systems are restored to comply with applicable DISA Circulars.

Contractor:

Contractor shall have a history, the certifications and the skillset to be able to properly troubleshoot the NORTEL SL-100 MFS remotely. A qualification review (i.e. resumes and certifications) will be conducted of the individual(s) who will be assigned the duties tasked per this contact.

Enclosure (1)

The following systems and/or peripheral equipment are to be maintained under this Performance Work Statement.

DSN Switch NORTEL DMS 100/200 (SL-100) running MSL-17 Software revision, wired for 2400 lines, equipped for 2400 lines

NORTEL SL-1 Option 61C, used for E-1/T-1 Conversions between commercial carrier and DSN Switch.

Meridian Mail Voice mail System and Automated Attendant

Uninterruptible Power Supply PYLON - DC-AC inverter Model-CFR 1000-48, 4 each PYLON - Junction Control Panel Model-JCP3, 1 each Lorain- Flotrol Rectifiers Model-RHM200C50 Spec. 547501000, 4 each Lorain- Power System Model-1231A2 Spec.58210650107, 1 each