4.01a_Statement_of_Work.pdf

STATEMENT OF WORK

1. INTRODUCTION

The contractor shall perform comprehensive software and hardware support for three installed

Key-Trak systems located at the Naval Support Activity, Naples, Italy.

2. GENERAL REQUIREMENTS

The contractor shall provide distance support necessary for software and hardware maintenance and repair services to the equipment listed below. Under the comprehensive maintenance concept all labor, telephone assistance, shipping and transportation shall be included.

Housing Facility Division:

Key-Trak System #K14977

6 each Key-Trak Drawers, model #050-8001 / serial #972880355

1 each Server PC with EXP Software, model #DELL

1 each Laser Printer, model #BROTHER HL-2040

Housing Welcome Center Drawer:

Key-Trak System #K14978

5 each Key-Trak Drawers, model #050-8001 / serial #972880356

UH Housing Division:

Key-Trak system #K19127

5 each Key-Trak Drawers, model #050-8001 / serial #972880357

The contractor is responsible for correcting all problems, which may arise through normal use of equipment listed in Paragraph 2 – General Requirements. Upon notification of equipment failure, either by verbal, written, or electronic means the contractor shall perform services as required to repair the equipment to Original Equipment Manufacturer (OEM) specifications.

Note: The contractor is cautioned that, during the term of this contract, the Government may add or delete activities and/or equipment. This may result in a variation in the location/number/type of equipment requiring maintenance services. As a result of this transition, the Government will have the authority to make in-scope contract modifications to delete and/or add equipment, as necessary, to reflect changed field conditions.

3. CONTRACT REQUIRMENTS AND PROCEDURES

The contractor shall perform maintenance work on all equipment in accordance with OEM instructions. All repairs shall ensure that the equipment is fully functional in accordance with OEM standards.

4. SCOPE OF WORK

The contractor shall provide software and hardware support as described below:

Software Support. The contractor shall provide software support 24 hour/day, 365

Days/Year by telephone distance support, which will include software updates and enhancements when available. The contractor will also provide software support assistance and answer any training and/or procedural questions upon request. In the event of a system error or loss in functionally the contractor shall provide telephone distance support to correct the problem.

Hardware Support. The contractor shall provide hardware support during the Housing

Office normal business hours of 8am to 4pm Central European Time (CET). The contractor shall diagnose system problems and provide instructions on how to return the system to full operation. If required the contractor shall repair or replace the system equipment listed in paragraph 2 – General Requirements by replacing or repairing the non-operational equipment. Replacement parts used by the contractor shall meet OEM standards and shall be compatible with the existing equipment. All shipping costs associated with hardware support shall be the responsibly of the contractor. The contractor shall provide system updates for all hardware as they become available.

Note: Any replacement parts shall be new and shall be of the same as the original manufacturer. If this is not possible, the contractor shall submit a request to Technical Point of Contact (TPOC) for approval to use a different manufacturer or a reconditioned item.

5. INSPECTIONS/ACCEPTANCE

Upon completion of work the contractor shall test and check all installed equipment and hardware for proper installation and functioning prior to Government acceptance. The contractor shall coordinate final inspection and test date with the TPOC prior to final testing of the system.

If any aspect of the work is found inoperable or defective, the contractor shall replace or repair it at no additional cost to the U. S. Government.

6. TECHNICAL POINT OF CONTACT

The TPOC for this contract is:

Mr. Gianni Lanzillo

Email: Gianni.Lanzillo.IT@eu.navy.mil

DSN: 314-629-4655

Commercial: +39 081 811 4655

8. SHIPPING INFORMATION

The contractor shall arrange for pickup of all requirement shipments from the following address:

NSA, Support Site – Family Housing Recreation Area

Via Boscariello, 81031 Gricignano d’Aversa (CE) – Italy

The contractor shall deliver all shipments to the following address:

NSA, Support Site – Family Housing Recreation Area

Via Boscariello, 81031 Gricignano d’Aversa (CE) – Italy

9. ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION

(ECMRA).

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT] via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address: https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

10. AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER

(a) Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor's facilities or in any other manner communicate with

Contractor personnel during the performance of this contract shall constitute a change under the

"Changes" clause of this contract.

(b) The Contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this contract.

(c) The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, the said authority remains solely with the Contracting Officer. In the event the

Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in charges incurred as a result thereof. The address and telephone number of the Contracting Officer is:

https://www.ecmra.mil/

Christopher Battagello

Lieutenant (LT)

Contracting Officer

Expeditionary Contracting Support

NAVSUP Fleet Logistics Center Sigonella

DSN: 314 626-4366

Comm: +39 081-568-4366

Email: Christopher.battage@eu.navy.mil