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Attached to: Cable and Internet Service for US Naval Hospital Guam and Outlying Facilities
Solicitation number: N6809618Q0016
Issued by: Department of the Navy Bureau of Medicine and Surgery

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SEE ADDENDUM

(No Collect Calls)

N6809618Q0016 21-Jun-2018

b. TELEPHONE NUMBER

671-344-7073

8. OFFER DUE DATE/LOCAL TIME

03:00 PM 25 Jun 2018

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

N680969. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

REGEL A. AGAHAN

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

N6809618RC09026

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

US NAVAL HOSPITAL GUAM

MATERIAL MANAGEMENT DEPT

PSC 455 BOX 208

FPO AP 96540

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE N68096 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

US NAVAL HOSPITAL GUAM

SUPPLY OFFICER

BLDG 50 FARENHOLT RD STE 1Y02

AGANA HEIGHTS GU 96910

TEL: (671) 344-9673 FAX: (671) 344-9256

(671)-344-9288FAX:

TEL: (671)-344-7352

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

1,500

NAICS:

517312

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF47

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

N6809618Q0016

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months

CABLE TV SERVICES

FFP

Cable Services for US Naval Hospital, Guam and its two Outer Branch Clinics.

Listed on Table 1: Installation site list for cable locations. See attached

Performance Work Statement (PWS)

NOTE: The requirements in DFARS 252.211-7003, Item Identification and

Valuation, are applicable for this line item. The contractor shall provide DoD unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

PURCHASE REQUEST NUMBER: N6809618RC09026

PSC CD: D322

NET AMT

0002 12 Months

BUSINESS INTERNET SERVICES

FFP

Business Internet Services for Outlying facilities of US Naval Hospital Listed on

Table 2: Installation site for wireless locations. (USNH) - BLDG 61 and 70, WH -

4 and 6. (NBG) - BLDG 1,2,3,and 6. See Performance Work Statement (PWS) attached.

NOTE: The requirements in DFARS 252.211-7003, Item Identification and

Valuation, are applicable for this line item. The contractor shall provide DoD unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

0003 12 Months

FIBER OPTIC INTERNET SERVICES

FFP

Fiber Optic Internet connection for US Naval Hospital, Guam (Main Bldg #50).

(See Performance Work Statement) unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

0004 12 Months

WIRELESS MIFI DEVICE

FFP

Wireless Internet Connection for USNH Mobile Clinic.

NOTE: The requirements in DFARS 252.211-7003, Item Identification and

Valuation, are applicable for this line item. The contractor shall provide DoD unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

1001 12 Months

OPTION CABLE TV SERVICES

FFP

Cable Services for US Naval Hospital, Guam and its two Outer Branch Clinics.

Listed on Table 1: Installation site list for cable locations. See attached

Performance Work Statement (PWS) unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

1002 12 Months

OPTION BUSINESS INTERNET SERVICES

FFP

Business Internet Services for Outlying facilities of US Naval Hospital Listed on

Table 2: Installation site for wireless locations. (USNH) - BLDG 61 and 70, WH -

4 and 6. (NBG) - BLDG 1,2,3,and 6. See Performance Work Statement (PWS) attached.

NOTE: The requirements in DFARS 252.211-7003, Item Identification and

Valuation, are applicable for this line item. The contractor shall provide DoD unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

1003 12 Months

OPTION FIBER OPTIC INTERNET SERVICES

FFP

Fiber Optic Internet connection for US Naval Hospital, Guam (Main Bldg #50).

(See Performance Work Statement)

Valuation, are applicable for this line item. The contractor shall provide DoD unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

1004 12 Months

OPTION WIRELESS MIFI DEVICE

FFP

Wireless Internet Connection for USNH Mobile Clinic.

NOTE: The requirements in DFARS 252.211-7003, Item Identification and

Valuation, are applicable for this line item. The contractor shall provide DoD unique identification or a DoD recognized unique identification equivalent.

FOB: Destination

MILSTRIP: N6809618RC09026

PERFORMANCE WORK STATEMENT

US Naval Hospital Guam Commercial Internet & Cable Services

GENERAL INFORMATION

Description of Services/Introduction. The Contractor shall provide reliable, ‘turn-key’ internet & cable service at the required dedicated bandwidth to separate Government sites within Guam (as specified in Tables 1&2 in Tech

Exhibit 3). These services shall provide dedicated commercial internet connectivity and shall be completely independent from and not interfere with, violate, interconnect with, or otherwise be associated with any other

Government network or other communications systems present (i.e. NIPR, SIPR, DSN, CENTRIXS, or others).

Objectives/Scope. The Contractor shall provide Internet Services to each location in Tech Exhibit 3 with the required dedicated bandwidth by means of Fiber Optics, Copper, or Satellite. Each location in Tech Exhibit 3 shall have separate ‘dedicated’ Uplink and Downlink bandwidths (not be shared between locations or other users). The contractor shall provide all equipment, cabling, leased circuits, and infrastructure necessary to provide the internet service to include the core router. If the U.S. Government adds additional switches, firewalls, or other network equipment to the core router, the contractor shall assist in ensuring the connectivity from the core router to the device is established, but shall not be responsible for configuration, maintenance, or failures of the additional devices. All services require a static IP address that shall be provided to the Contracting Officer Representative

(COR). It is the contractor’s responsibility to notify the COR of any changes to the IP address prior to the change taking place. The Contractor is responsible for delivering the internet service all the way to the end user workstations for the locations in Tech Exhibit 3. Additional task information can be found in Paragraph 5.3 General

Tasks.

Period of Performance. The period of performance shall be for one base year (12 months) and one (1) twelve month option years.

Base Year: 27 June 2018 - 26 June 2019

Option Year 1: 27 June 2019 – 26 June 2020

Quality Control

Quality Control (QC). The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-reoccurrence of defective services. The contractor’s quality control program is the means by which to ensure performance complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the quality control plan, the contractor shall receive the

KO’s acceptance in writing with any proposed change to the QC system. The contractor shall submit one copy of a comprehensive written Quality Control Plan (QCP) to the Contracting Officer (KO) and COR within 10 days after contract award. The contractor shall submit one copy of a comprehensive written QCP to the KO and COR within five (5) working days when changes are made thereafter.-BL1

Quality Control Reports. The Contractor shall submit a monthly Quality Control Report covering each functional area identified in the contract. The report shall be submitted to the COR and KO on the last day of the month for review as part of the Contractor’s quality control program.

Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan primarily focuses on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

Recognized Holidays: Internet service is required to be operational 24 hours a day, 365 days a year, to include all holidays.

Place of Performance: The work performed under this contract will perform work at all site locations as stated in

Tech Exhibit 3 of this PWS.

Security Requirements

Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period the contractor shall secure government facilities, equipment, and materials in the contractor’s possession.

Key Control: The Contractor shall establish and implement methods of making sure any keys/key cards issued to the Contractor by the Government are not lost, or misplaced and only used by unauthorized persons. NOTE: All references to keys include key cards. The Contractor shall not duplicate any keys that are Government property.

The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the

Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the

Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the

Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

Lock Combinations. The Contractor shall establish and implement methods of ensuring unauthorized persons do not have access to combinations. The Contractor shall ensure that lock combinations are changed upon personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

Badging Instructions. Naval Base Guam Installation Access

In order to obtain entry to military sites in Guam, Contractors must contact the Rapid Gate/Badging Office at 339-

1095 for forms, procedures, and instructions.

Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are

Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information

(e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interest (OCI) as defined in

FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the

Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition

Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

Contracting Officer Representative (COR). The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the

Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

Out-of-Scope. If the Contractor is directed to do any work that the Contractor considers outside the scope of this contract, the Contractor shall notify the KO immediately and follow-up in writing within two (2) days of discovery and Contractor shall not work on that portion of the project believed to be outside the scope of this contract until and unless the KO orders performance of it.

Contracting Officer’s (KO) Authority. Only the KO is authorized to make changes to the contract. No other

Government or non-Government official may alter this contract. The Contractor is to report any attempts to alter this contract to the KO. In the event the Contractor effects any such changes at the direction of any person other than the KO, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in costs incurred as a result thereof. The Contractor may also be required by the KO to undo any such unauthorized changes at no additional expense to the Government.

Data Rights. The Government has unlimited rights to all documents/material produced under this contract. Any documents and materials, to include the source codes of any software, produced under this contract shall be

Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the

Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purposes. This right does not abrogate any other

Government rights.

DEFINITIONS AND ACRONYMS.

Definitions.

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the

Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government and who can make changes to the terms and conditions of a contract.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does

NOT have authority to change the terms and conditions of the contract, and shall obtain written approval from KO on any changes to contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the

Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured items such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

POINT OF PRESENCE. An artificial demarcation point or interface point between communications entities. An

Internet point of presence is an access point to the Internet.

QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

Internet service is required to be operational 24 hours a day, 365 days a year, to include all holidays.

2.2 Acronyms:

COR Contracting Officer Representative

KO Contracting Officer

POP Period of Performance

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QAS Quality Assurance Specialist

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

OCN Other Country National

WAWF Wide Area Work Flow

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES.

Facilities. The Government will provide climate-controlled space for all indoor Government equipment at each location noted in Tech Exhibit 3 and will include 110 V AC / 60 HZ power source.

Equipment. The Government will provide and maintain all workstations to include computers, monitors, printers, webcams, peripherals, power source, and peripherals’cabling. Maintenance/replacement/upgrade of Government furnished equipment shall be the sole responsibility of the Government.

Services. All utilities in the facility will be available for the contractor’s use in the performance of duties outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities.

4.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES.

General. The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Paragraph 3.0 of this PWS.

Equipment. The Contractor shall be required to provide and maintain all equipment, cabling, leased circuits, UPS/surge protection, and infrastructure necessary to provide the internet and cable services to the point of presence and the surrounding area. Maintenance/replacement/upgrade of Contractor furnished items shall be the sole responsibility of the Contractor. All contractor furnished items shall be clearly marked with company name and

POC information.

5.0 SPECIFIC TASKS.

Required Support. Contractor shall ensure repair and installation personnel have all required installation access paperwork completed and approved. Failure to have proper installation access does NOT relieve the Contractor from the time requirements for performing repairs and services restorations.

Preventive Maintenance. Contractor shall complete all manufacturer and Department of Navy (DON) required software and firmware upgrades within 60 days of release to prevent service interruptions and ensure secure internet services at all specified locations. Contractor shall maintain all Contractor provided equipment and perform preventive maintenance in accordance with the equipment manufacturer's recommended standards for a 'dirty/dusty' environment. Contractor shall submit a Preventive Maintenance Completion Report quarterly to the COR.

Availability. Contractor shall ensure 100% network availability rate.

Scheduled Outages. The Contractor shall provide written notification to the COR and get approval at least forty-eight (48) hours in advance of any scheduled maintenance that may result in services outages. By location, Contractor shall schedule major maintenance actions during times of reduced use by the Government such as 2300 to 0400 hours. The Contractor shall notify the Government within one (1) hour of any unscheduled service outage.

The Contractor shall maintain a roster of people to be notified in the event of an outage.

Monitoring. Contractor shall provide real-time monitoring and technical support staff 24 hours a day, 365 days a year for the entire period of performance. The real-time monitoring and technical support solution shall be a commercial type technical support. The Contractor shall continuously monitor all services at all locations and immediately notify the Government of all services outages, services degradations, and Contractor owned equipment failures. Contractor shall automatically initiate troubleshooting and fault isolation procedures to restore services. The

Contractor shall provide the Government with access to a web-based industrial standard monitoring and recording software solution such as Solar winds, Multi Router Traffic Grapher (MRTG), and Paessler Router Traffic Grapher

(PRTG), or the commercial equivalent, and make such solution fully accessible to the Government through the internet. Such a solution shall be accessible by the Government through a user access method such as a username and password.

Firewalls. The Government will provide its own information firewall solution. Contractor shall assist in the integration of all firewall equipment into Contractor provided equipment.

Help Desk and Remote Technical Support. The Contractor shall provide immediate Help Desk and Remote

Assistance and Repair capability 24 hours a day 365 days a year. Contractor shall initiate 'trouble tickets' within 30 minutes of notification. Contractor shall restore services within two (2) hours of notification for all outages not caused by on-site equipment failures or not requiring an on-site repair. All faults, system outages, services degradations, and trouble tickets shall be logged and provided to the Government. This log shall show, at a minimum, total outage time, reason of outage, who reported the outage, response times, and resolution. In the case of major outages, all affected services locations will be recorded as a single customer-generated trouble ticket. The

Contractor will submit the log to the COR on the first business day after the end of the previous month. Contractor shall provide the Government with Technical Support and Fault Escalation points of contact to the COR. Contractor shall appoint a specific system engineer as the primary point of contact for the US Government to contact with all services related issues.

On-site Repairs. If remote assistance cannot restore services or if on-site equipment requires repair or replacement, the Contractor shall restore on-site service within four (4) hours of notification of outage.

Repair Technicians. The Contractor shall ensure a qualified repair technician will be on call and available to the

Government at all times. The Contractor shall maintain sufficient staff and material to repair two (2) simultaneous services outages at separate locations.

Abuse and Neglect. Contractor is not responsible for damages caused by negligence or abuse solely the fault of the

Government (required services restoration times do not apply). Contractor shall provide cost estimates to the COR and receive written approval from the KO before performing any repairs necessitated by negligence or abuse solely the fault of the Government.

General Tasks.

Site Survey. Within seven calendar days of contract award, the Contractor shall perform preliminary investigation and site surveys of installation sites. The Contractor shall immediately bring any adverse conditions that would affect performance of services to the attention of the COR. The Contractor will ensure that customer support and personnel conducting installation, maintenance, services, repair, or acting under this contract will have at least one person present capable of communicating effectively in English and acquire necessary access approvals. Within 10 days of contract award, the Contractor shall provide a detailed installation plan, a list of all installed equipment by serial number, model, and power consumption requirements, and necessary environmental requirements (necessary temperature operating range and estimated heat generation).

Site Installation. Contractor shall complete each location's installation and provide required services for each location in Tech Exhibit 3. Contractor shall be responsible for coordination with the Naval Base Guam and shall be responsible for leasing all required circuits and fiber optic cabling. If the Contractor requires access to US

Government manhole systems or telephone switching equipment, the Contractor shall provide a detailed description of the required access and affected equipment and cabling. Contractor shall be responsible for dig permit approval prior to any digging or trenching on US Government controlled areas. All installed equipment and cabling shall be clearly marked and installed in accordance with (IAW) industrial standards and marking requirements.

Internet Services. Extend Contractor will connect a 25 Mb or higher transmit “Uplink” and a 25 Mb or higher receive “Downlink” to building 50 room 1zA19 copper RJ45 tie into the USNH Guam’s Cisco 1921 router.

Contractor will provide a 5 Mb or higher connection to the Gym, Conference Center, Branch Clinics and Warehouse

6. Contractor will block all pornographic, X-Rated sites to Government facilities. Contractor shall provide 32

Internet Protocol (IP) addresses for Building 50, and at least five other locations. Priority for laying CAT5e or

CAT6 cable shall be given to existing conduit inside walls. When existing conduit does not exist or cannot be used, cable shall be ran along walls and through conduit or protective cable coverings and laid in such a way that the cable is secure to the wall and does not cross any common walk areas. All installed cabling becomes property of the U.

S. Government.

Cable Services. Contractor shall provide Business Basic Cable Services for USNH Guam and the outlying facilities listed in table below.

Required Reports. The Contractor shall provide the COR with weekly Traffic/Bandwidth Utilization reports.

Contractor shall provide the COR with monthly outage/services interruption reports and a listing of all trouble tickets (See 5.2.5). Contractor shall provide the COR with monthly reports documenting completion of all required preventive maintenance and services (See 5.2).

Power Sources. Lightning Protection and Grounding: The Contractor shall coordinate with the Department of

Public Works (DPW) to integrate into the existing Government power systems. To protect attached equipment and personnel, Contractor shall provide adequate grounding and lightning protection on all installed equipment. Many of the US Government locations use local power generation (vs. commercial power). Contractor shall provide and utilize surge protection and uninterruptable power supplies (UPS). The Contractor installed equipment shall have adequate UPS capability to maintain services for a minimum of 30 minutes of normal usage.

Administration, Inspection, and Acceptance.

Prior to acceptance by the Government, all work and locations shall be inspected. As a minimum, the following shall be inspected:

Cabling and installation Electrical wiring Lightning protection Grounding

Power connections Fire Safety

Safety

Dedicated Bandwidth Equipment Compatibility Required Permits and Licenses Site clean up

The Government will provide the Contractor with a deficiencies list upon the completion of any inspection. If deficiencies cannot be repaired to the satisfaction of the Government at the time of discovery, the Contractor shall provide the Government a plan to correct the deficiencies within 24 hours. The Government will re-inspect upon the correction of deficiencies.

Contractor shall provide a dedicated account manager/administrator with whom the US Government can coordinate all administrative, payment, and installation issues. This manager/administrator shall be identified at the Post

Award Conference, to be scheduled prior to commencement of work.

Phase-In/Phase-Out Plans (Transition Plan)

Phase-In. The Contractor shall provide a Phase-In plan with proposal submittals that address those actions, plans, and procedures necessary to ensure a smooth transition to full operational status. The Contractor's plan shall include a detailed plan for the phase-in period that includes mobilization, training, and orientation of the work force, and assessment of potential security risks. The plan shall describe the Contractor's approach to develop and disseminate operational instructions, procedures, and control directives in preparation for the performance of all work.

Phase-Out. The Contractor shall provide a Phase-Out plan with proposal submittals that address those actions, plans, and procedures necessary to ensure a smooth and orderly transfer of contract responsibility to a successor

Contractor. The plan shall fully describe how the Contractor shall approach such issues as GFP/GFE inventories

(See 1.13, 5.3.3, etc.), data and information transfer, and any other actions required to ensure continuity of operations.

Damage to Property. The Contractor shall be liable for all damages to Government and private property caused as a result of any aspect of the Contractor's performance of this contract.

Ordinances. The Contractor shall comply with all ordinances, local laws, and regulations respective to the performance of work under the contract. All fees for said ordinances and licenses shall be solely borne by the

Contractor.

Safety Standards. The Contractor shall comply with the Army Regulation 385-10, The Army Safety Program and provide a safety plan that meets the Contractor requirements outlined in AR 38 5-10 section 4.3. Safety plan is due

10 days after contract award.

The Contractor shall be responsible for the safety of their employees during all Contractor operations conducted in accordance with the Performance Work Statement, Army Regulations, and Occupational Safety and Health

Administration (OSHA) standards as it applies to the theater of operations. In the event the individual dies, requires evacuation due to an injury, or is isolated, missing, detained, captured, or abducted; the Contractor shall be responsible for notification of the contractor personnel’s designated next of kin, ARCENT G1 (+965-2389-7270), and the U.S. Consul responsible for the area in which the event occurred.

Contractor shall ensure all areas are cleaned up daily and prior to departing from the work locations. The Contractor shall properly and neatly secure all cabling. Cabling shall be installed in a manner to prevent safety or trip hazards.

If necessary, cabling shall be buried underground or installed behind ceiling areas. Cabling installed inside structures will be installed inside proper conduit. The Contractor shall follow all industrial and Government safety codes in installing, servicing, and maintaining all equipment and services.

5.11 Environmental Protection. The Contractor shall be responsible for following and complying with all environmental regulations and policies established by the Government of the United States while conducting daily operations under this contract on Government installations. The Contractor shall ensure and maintain environmental compliance throughout the period of the contract.

5.11.1 The Contractor shall obey all US laws regarding secondary containment, environmental training, and proper disposal of HAZMAT or debris from installation. The Contractor shall dump waste in a approved site and comply with environmental laws.

6.0 APPLICABLE PUBLICATIONS (Current Editions)

The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

Federal Joint Ethics Regulations (JER) 5500.7-R are available at www.dod.mil/dodgc/defense_ethics/ethics_regulation/

Federal Acquisition Regulations are available at http://farsite.hill.af.mil

The following references shall apply to this contract:

7.0 ATTACHMENT/TECHNICAL EXHIBIT LIST Technical Exhibit 1 - Performance Requirements Summary

Technical Exhibit 2 – Deliverables Schedule

Technical Exhibit 3 – Installation Site List

Attachment 1- Sexual Assault and Sexual Harassment Policy Attachment 2 - DBA Application w/Instructions (due upon award)

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required— usually a shall statement)

Standard Performance

Threshold (This is the maximum error rate.

It could possibly be

“Zero deviation from standard”)

Method of

Surveillance

1. Preventive

Maintenance: To ensure uninterrupted and secure internet service at all locations, the Contractor shall complete all manufacturer and

Department of Army required software and firmware upgrades. PWS

5.2

Required software and firmware upgrades within 60 calendar days of notice.

Zero Deviation Periodic

Surveillance by COR http://www.dod.mil/dodgc/defense_ethics/ethics_regulation/ http://farsite.hill.af.mil/

2. Availability:

Contractor shall ensure

100% network availability rate.

PWS 5.2.1

100% network availability rate. .05% Deviation Periodic

Surveillance by COR

3. Scheduled Outages:

The Contractor shall provide written notification to the

Government in advance of any scheduled maintenance that may result in service outages.

PWS 5.2.2

a. Provide written notification and receive

Government approval at least forty-eight

(48) hours in advance.

b. The Contractor shall notify the

Government within one (1) hour of any unscheduled service outage.

Zero Deviation Periodic

Surveillance by COR

4. Monitoring: The

Contractor shall continuously monitor all services at all locations and immediately notify the Government of all service outages, service degradations, and equipment failures. PWS

5.2.3

Contractor shall automatically initiate troubleshooting and fault isolation procedures to restore service.

Zero Deviation Customer

Complaint, Trouble

Ticket

Review

5. Help Desk and Remote

Technical Support:

The Contractor shall provide immediate Help

Desk and Remote

Assistance and Repair.

PWS 5.2.5

Available 24 hours a day, 365 days a year.

Initiate “trouble tickets” within 30 minutes of notification.

Restore internet service within 2 hours for all outages not caused by on-site equipment failures or not requiring on-site repair.

Zero Deviation Customer

Complaint, Trouble

Ticket

Review

6. Help Desk and Remote

Technical Support:

All faults, system outages, service degradations, and trouble tickets shall be logged.

PWS 5.2.5

Contractor shall provide a copy of the log to the Government.

In the case of major outages, all affected service locations will be recorded as a single customer-generated trouble ticket.

The Contractor will submit the log to the

Contracting Officer Representative (COR) at the end of each month.

Zero Deviation Customer

Complaint, Trouble

Ticket

Review

7. On-site Repairs: If remote assistance cannot restore service or if on-site equipment requires repair or replacement.

PWS 5.2.6

a. Contractor shall provide on-site service within four (4) hours of notification of outage and ensure adequate parts and spare equipment are available to repair any location are available.

Zero Deviation Customer

Complaint

DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY Method of Delivery SUBMIT TO

Quality Control Plan

PWS 1.4.1

Due within 10 business days after contract award

Both hard copy (Paper and electronic format

(email)

Contracting

Officer & COR

Quality Control Reports PWS

1.4.1.1

Due the last day off the month Both hard copy (Paper and electronic format

(email)

Contracting

Officer & COR

Outage/Work Log Monthly outage / service interruption reports and a listing of all trouble tickets. PWS 5.2.5

Due the last day off the month Both hard copy (Paper and electronic format

(email)

Contracting

Officer & COR

Installation Plan Contractor shall provide a detailed installation plan, all installed equipment by serial number, model, and power consumption requirements, and necessary environmental requirements (necessary temperature operating range and estimated heat generation).

PWS 5.3.1 & 5.3.2

Due within 10 business days after contract award

Both hard copy (paper) and electronic format

(email)

Contracting

Officer & COR

Required Reports:

Traffic/Bandwidth Utilization reports.

PWS 5.4

Due Weekly Both hard copy (Paper and electronic format

(email)

Contracting

Officer & COR

Required Reports: Reports documenting completion of all required preventive maintenance and services

PWS 5.4

Due Quarterly Both hard copy (Paper and electronic format

(email)

Contracting

Officer & COR

Appointment of Dedicated

Account Manager

PWS 5.6.3

Due at Post Award Conference Both hard copy (Paper and electronic format

(email)

Contracting

Officer & COR

Safety Standards

PWS 5.10

Safety plan is due 10 business days after contract award

Both hard copy (Paper and electronic format

(email)

Contracting

Officer & COR

Table 1 INSTALLATION SITE LIST FOR CABLE LOCATIONS

Outlet # Room

1T08 Laboratory Conference Room

1U16 Pharmacy Staff Lounge

1Z10 Staff Lounge

1ZA06 Morgue Preparation Area

1R15-1 Radiology Treadmill Room

1R15-2 Radiology Treadmill Room

1RC2 Health Promotions

1S12 Laboratory/Pathology Waiting Room

1P11 Radiology On Call Room

1P14 Radiology Staff Lounge

1PC1 Radiology Corridor

1L01 Emergency Department Waiting Room

1M08 Staff Lounge

1NC2 Emergency Department Corridor

1W01-7 Galley

1WC1-1 Galley

1WC1-2 Galley

1X07 Nutrition Clinic Staff Lounge

1AC2 Physical Therapy Waiting Room

1B09-1 Physical Therapy Gym

1B09-2 Physical Therapy Gym

1C01-1 Pediatrics Waiting Room/ Triage

1C01-2 Pediatrics Waiting Room/ Triage

1C04 Pediatrics Waiting Room

1C10 OB/GYN Training Room

1C12 OB/GYN Waiting Room

1D29 OB/GYN Staff Lounge

1E03 Internal Medicine Patient Education Classroom

1F20-1 Internal Medicine Treadmill Room

1F20-2 Internal Medicine Treadmill Room

1F31 Internal Medicine Conference Room(PC use only)

1F33 OB/GYN Staff Lounge

1G03 Family Health Waiting Room

1IC2-1 Lobby Reception Desk

1J01-1 Pharmacy Waiting Room

1J01-2 Pharmacy Waiting Room

1J01-3 Pharmacy Waiting Room

2V02 Staff Lounge

2V25 Surgical Services Preparation Room

2S05 Surgical Services Waiting Room

2T07 Surgical Services Staff Lounge

2Y09 Mother Baby Unit Bedroom

2Y10 Mother Baby Unit Bedroom

2Y11 Mother Baby Unit Bedroom

2Z12 Mother Baby Unit Bedroom

2Z15 Mother Baby Unit Bedroom

2O01 Multi Service Unit Patient Room

2O02 Multi Service Unit Patient Room

2O04 Intensive Care Patient Room

2O05 Intensive Care Patient Room

2P01 Mother Baby Unit On Call Room

2P03 Mother Baby Unit On Call Room

2Q01 Intensive Care Patient Room

2Q02 Intensive Care Patient Room

2Q03 Intensive Care Unit Patient Room

2Q04 Intensive Care Unit Waiting Room

2Q08 Intensive Care Unit Staff Lounge

2R01 Mother Baby Unit Training Classroom

2R05 Mother Baby Unit Training Classroom

2R09-1 Mother Baby Unit Waiting Room

2R09-2 Mother Baby Unit Waiting Room

2RC5 Mother Baby Unit Corridor

2W02 Mother Baby Unit Patient Room

2W03 Mother Baby Unit Patient Room

2W04 Mother Baby Unit Patient Room

2W10 Mother Baby Unit Conference Room

2W15 Mother Baby Unit On Call Room

2W19 Mother Baby Unit Lounge

2W21 Mother Baby Unit Screening Room (No TV's in 2W21)

2W21-1 Mother Baby Unit Screening Room (No TV's in 2W21)

2W21-2 Mother Baby Unit Screening Room (No TV's in 2W21)

2X05 Mother Baby Unit Bedroom

2X06 Mother Baby Unit Bedroom

2X07 Mother Baby Unit Isolation Room

2Y08 Mother Baby Unit Bedroom

2022 Intensive Care Conference Room

2L03 Multi Service Unit Patient Room

2L04 Multi Service Unit Patient Room

2L05 Multi Service Unit Patient Room

2L06 Multi Service Unit Patient Room

2L07 Multi Service Unit Isolation Room

2L08 Multi Service Unit Isolation Room

2L09 Multi Service Unit Patient Room

2L10 Multi Service Unit Patient Room

2L15 Multi Service Unit Waiting Room

2L17 Multi Service Unit Waiting Room

2L25 Multi Service Unit Conference Room

2M11 Multi Service Unit Patient Room

2M12 Multi Service Unit Patient Room

2M14 Multi Service Unit Patient Room

2M15 Multi Service Unit Patient Room

2M23 Multi Service Unit Staff Lounge

2N01 Multi Service Unit Workroom

2N16 Multi Service Unit Patient Room

2N17 Multi Service Unit Patient Room

2N18 Multi Service Unit Patient Room

2N19 Multi Service Unit Patient Room

2N20 Multi Service Unit Patient Room

2A03 Physical Exams Workroom

2AC2 Corridor

2B36 Physical Exams

2C10 Occupational Health Waiting Room

2CC1 Occupational Health Corridor

2D04 Optometry Vision Screening Room

2D17 Staff Lounge

2D19 Staff Lactation Lounge

2F21 Staff Lounge

2G04 Urology Workroom

2IC1 Vendor Space

2J11 Mental Health Waiting Room

2K31 Mental Health Group Therapy Room (PC USE ONLY)

3A08 Command Suite Commanding Officer

3A14 Executive Officer's Conference Room

3C03-1 Command Suite Medical Control Center

3C03-2 Command Suite Medical Control Center

3C05 CO's Conference Room

3C05-2 CO's Conference Room

3C14 Staff Lounge

3IC2 = 8 / 12 Staff Education Corridor

3I01-1 Staff Education Classroom

3E03 XO BOARD ROOM

3J05 Staff Education Classroom

3I02-1 Staff Education Classroom

3J07 Staff Education Classroom/Storage Room

2K15 Mental Health (MOVED TO SARP/BLDG.3, NBG)

2J12 Mental Health

3A07 CMC

3A10 XO

1L01 Emergency Department Waiting Room

Table 2- INSTALLATION SITE LIST FOR WIRELESS LOCATIONS

Building 50 Main Facility

Building 61 USNH Guam Conference Center

Warehouse 4 Behind Fire Station

Warehouse 6 Next to NEX

Building 70 USNH Guam Gym

Building 6 NBG Branch Medical

Building 1 NBG Branch Dental

Building 2 NBG Behind Branch Dental

Building 3 NBG Mental Health/SARP

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 Destination Government Destination Government

0002 Destination Government Destination Government

0003 Destination Government Destination Government

0004 Destination Government Destination Government

1001 Destination Government Destination Government

1002 Destination Government Destination Government

1003 Destination Government Destination Government

1004 Destination Government Destination Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 27-JUN-2018 TO

26-JUN-2019

N/A US NAVAL HOSPITAL GUAM

SUPPLY OFFICER

BLDG 50 FARENHOLT RD STE 1Y02

AGANA HEIGHTS GU 96910

(671) 344-9673

FOB: Destination

N68096

0002 POP 27-JUN-2018 TO