FY17_STATEMENT_OF_WORK_for_LAUNDRY_SERVICES_AT_NAVAL_BRANCH_HEALTH_CLINIC_PORT_HUENEME_CA_N68094-16-T-0030.doc

PERFORMANCE-BASED STATEMENT OF WORK

for LAUNDRY SERVICES AT NAVAL BRANCH HEALTH CLINIC, PORT HUENEME, CA

1. SCOPE. The contractor shall provide laundry services for three sites at Naval Base Ventura County at Port Hueneme (Naval Branch Health Clinic, Bldg. 1402 and Naval Dental Clinic, Bldg. 914) and

Point Mugu (Naval Medical/Dental Clinics, Bldg. 5).

2. Laundry services include the cleaning, mending, finishing, and delivery of government-owned linens, clothing, and equipage in accordance with this statement of work.

3. The laundry service (pickup and delivery) is required three days a week specifically on Monday, Wednesday and Friday. The soiled linen being picked up on Monday, Wednesday and Friday will be cleaned and returned on the next scheduled delivery day.

4. The hours of service at the three locations is between 0800-1500 Monday through Friday with the exception being a federal holiday.

5. A command linen representative will be present at each location to provide access to the soiled linen, receive the returned cleaned linen and address any concerns.

6. Wage Determination: In accordance with Title 29, of the Code of Federal

Regulations, Labor Standards for Federal Service Contracts, GSA considers the Service Contract Act (SCA) applies to this task order, applicable Department of Labor Wage Determination attached.

Occupational Code/Wage Category: 16250 - Washer, Machine $10.71

2.

DEFINITIONS

2.a.

Linens, as used in this contract, are the articles, items, and equipage described herein that require laundering. Linens include (but are not limited to) articles of clothing; cloth or fabric items used in sleeping quarters, eating or food preparation and storage areas, and medical or dental clinics; and equipage such as sleeping bags.

2.b.

Contaminated is exposed to and possibly containing human blood or other potentially infectious materials.

2.c.

Laundering is the process by which soiled clothing and other fabric items are cleaned with the aid of mechanical action in water solutions of detergents and other additives. The laundering process also includes ironing, pressing, folding, hanging, bundling, and packaging as may be required.

2.d.

Beaching agents are compounds added to washing solutions to decolorize certain stains, whiten cotton and linen fabrics, and kill germs.

2.e.

Sour is an acidic compound used in rinse water to neutralize residual alkali in the washed fabric and the natural alkalinity of the water, to remove slight rust stains and prevent discoloration during pressing.

2.f.

Ironing is the pressing of clothes or cloth with a heated device, usually having a flat, smooth undersurface.

2.f.1.

Flatwork ironing is a machine process for pressing and smoothing cloth, especially sheets and other flat pieces, between rollers.

2.f.2.

Pressing is the process for the insertion of creases, if required, and the removal of undesired wrinkles from freshly laundered or cleaned garments or items. Pressing also includes stretching, shrinking, and reshaping the cleaned garment or item to its original shape and dimensions. Extended cold weather clothing should not be pressed.

2.g.

Mend is to restore to serviceable condition by sewing. Mending includes, but is not limited to, stitching seams and trim, patching, hemming, and sewing on buttons. It does not include repairs to sleeping bags.

2.h.

Unserviceable articles are linen items not considered economically launderable in normal commercial practice.

2.i.

Government-wide commercial purchase card means a purchase card, similar in nature to a commercial credit card, issued to authorized Navy personnel to use to acquire and pay for services under this contract.

3.

MINIMUM CONTRACTOR FACILITY REQUIREMENTS

3.a.

The contractor’s facility must be capable of laundering normally soiled and contaminated linens. The contractor must have facilities available where soiled and contaminated linen can be received, sorted, and stored separately from clean processed linen. Any physical barriers interposed between clean and soiled linen must be impervious to penetration by all disease agents. The contractor is to adhere to sanitation standards and infection control precautions in the processing of all laundry and consider all medical and dental laundry as "contaminated."

3.b.

The contractor shall comply with the State of California Regulations contained in Title 16, Professional and Vocational Regulations, Division 6, State Board of Fabric Care, Articles 1 through 7, while conducting a laundry service business in the state. If any requirement contained in this contract is in conflict with any federal, state, or local regulations, the Contractor shall immediately notify the contracting officer and provide a copy of the regulation in question. The contracting officer shall modify this statement of work, if deemed necessary, to comply with regulations that control the operation of laundry facilities.

4.

MINIMUM SANITATION AND QUALITY STANDARDS. The contractor must ensure that sanitation/infection control standards are in place and upheld in the laundry facility. All work shall be performed under sanitary conditions. The laundered articles when delivered shall be in serviceable and sanitary condition. The following minimum general sanitation and quality standards apply:

4.a

The laundry processing chain shall be arranged so that there is not contact between soiled and processed linen, and no interchanges of personnel.

4.b.

Clean and soiled linens shall be transported in separate carts.

4.c.

Laundry carts or other equipment used to transport soiled linen shall not be used to transport clean processed linen, unless the contractor first sanitizes them.

4.d.

Soiled linen shall be sorted in a room set apart from the main laundry area.

4.e.

Soap, bleach, germicides, and other chemical compounds shall be used in accordance with the manufacturer’s recommendation.

4.f.

Trucks shall be cleaned on a rotating basis (but not less than weekly). They must be kept free of gross contamination, and stored in clean dry areas when practicable.

4.g.

Laundered linens shall be free of removable soil, stains, and lint. They shall also be free of objectionable odors.

4.h.

Care shall be exercised to ensure that shrinkage of fabrics is no greater than that which can be termed "natural shrinkage." Special attention must be paid to ensure the prevention of shrinkage in items composed of animal fibers such as wool.

4.i.

Workmanship, including collection and delivery, shall be in accordance with the best practices of the laundry industry. It is intended that services shall include all processes necessary for the laundering of the articles although not every step involved is specifically mentioned this contract.

5.

SEPARATION BY CUSTOMER. Linens, clothing, and equipage belonging to each of the various activities identified in this contract will be laundered and transacted separately from that of all other contractor customers. The contractor must maintain a "keep separate” system or "non-commingling" method of pickup, sorting, laundering, folding, pressing, bundling, packaging, and delivery. The contractor is required to deliver or return the same or identical items to each customer activity as was originally picked up. Articles not belonging to a customer activity, including stenciled/marked linens, shall be rejected, deleted from the receipt, and not charged against the government purchase card account.

6.

HANDLING OF SOILED LAUNDRY

6.a.

Inspection and Sorting. The articles received by the contractor shall be individually inspected for condition of serviceability and sorted by the type of service required. The contractor shall ensure that good judgment, consistent with accepted commercial laundry practice, is exercised in classifying items for washing, drying and finishing.

6.b.

Unserviceable Articles. All articles received at the contractor's plant that cannot be restored to a serviceable condition by the mending shall be returned by the contractor laundered and roughdried.

6.c.

Mending.

6.c.1.

The contractor shall mend minor rips, tears, and open seams using thread and materials of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. The contractor shall also replace all broken or missing buttons with buttons of similar appearance, quality, and of matching color. Only high temperature resistant polyamide cloth and high temperature resistant nylon thread shall be used for repairs All mended articles will be laundered or re-laundered after the mending action takes place.

6.c.2.

The contractor shall inspect all sleeping bags and return those with broken zippers or tears without mending or laundering them. All such sleeping bags shall be kept separate from those that are laundered and clearly marked that they are damaged. There shall be no charge for unlaundered sleeping bags.

6.d.

Mildew Prevention. All articles received at the contractor's plant in a moist or damp condition shall be immediately dried or promptly processed in order to prevent the development of mildew.

6.e.

Stain Removal. The contractor shall take special action consistent with professional laundry management techniques to identify and remove all stains on linens. These procedures may require selected items to be subjected to additional flushes or complete washing cycles. All linen shall be free of stains prior to delivery unless acceptable methods of removal have been unsuccessful.

6.f.

Bleaching. Bleaching agents employed in washing formulas should be on white cotton and blended fabrics as appropriate. The concentration of liquid chlorine bleach shall not exceed the chemical and laundry equipment manufacturers’ recommended solution. Chlorine bleach used on polyester type fabrics shall be followed with antichlorine.

6.g.

Static Prevention. The contractor must ensure that all polyester and cotton blend linens meet the static generation limitation requirements set forth in National Fire Protection Association (NFPA) Standard 56A. All new polyester and cotton linen, when identified, shall be laundered with suitable ionizing agent.

6.h.

Cleanliness. Each finished item shall be clean; dry; and free of lint, removable stains, and objectionable odors.

6.i.

Labels. The contractor must furnish any labels required by the California Department of Health.

7.

GARMENT IRONING OR PRESSING. All outer wearing apparel, except durable press garments and extended cold weather clothing, shall be pressed on commercial pressing equipment. Durable press garments shall be finished in steam tunnels or other suitable equipment. Extended cold weather clothing shall be processed according to the textile manufacturer’s label.

Items such as coats, smocks, scrub shirts and pants, and other outerwear apparel will be finished (ironed) so that all surfaces are smooth and free of wrinkles. After ironing or pressing, coats and other outerwear apparel will be hung on hangers; except scrub shirts and pants will be folded, sorted by size, and bundled.

NOTE.

The insignias and nylon nametags should never be pressed with a hand iron set at higher than top of "Synthetic".

8.

FLATWORK IRONING AND PRESSING

8.a.

All flatwork shall be machine finished so that surfaces are smooth and without rough-dry spots or tails. The pressing and finishing operations for items shall be accomplished in accordance with industry standards. Polyester/cotton blend garments may be tumble dried or processed through steam tunnels, steam air finisher, or pressed on a dry cleaning type press (whichever is appropriate to obtain desired finish) and then placed in bundles.

8.b.

Flatwork finished linen shall be washed, dried, pressed, folded, and quantity packaged according to item, size, and color. Flat work finished items include (but are not limited to) sheets, pillowcases, surgical towels, surgical wrappers, tablecloths and napkins.

9.

ROUGH FINISHED LINENS. Rough finished linen shall be washed, dried, folded, and quantity packaged according to item, size, and color. Rough finished items include (but are not limited to) bath mats, bath towels, hand towels, blankets, bedspreads, comforters, gowns, laundry bags, and sleeping bags.

10.

SORTING, BUNDLING, AND PACKAGING. The contractor is required to adhere to any folding, quantity packaging and/or plastic wrapping requirements set forth in this contract. Plastic wrapping materials shall be of reasonable thickness and quality to prevent heat softening or melting which may cause unsafe handling. Linens shall be sorted by like item, color and size (e.g., patient gowns with patient gowns, flat sheets separate from fitted sheets, twin sheets separate from full size sheets, etc.). The contractor shall provide an itemized list of delivered linens, showing contents and quantities, which shall be used in verifying invoices for payment.

11.

SPECIAL HANDLING AND CLEANING REQUIREMENTS. In addition to general laundering requirements set forth elsewhere in this contract, the following special requirements apply to:

11.1.

WHITE COTTONS. Through the proper use of detergents, bleach and sour, the finished white cotton articles shall present a uniform, bright white appearance.

11.2.

COLORED COTTONS. Colored cottons shall be laundered without the use of any bleach. The temperatures of the wash solutions employed and the alkalis selected shall be such as to minimize color fading. When required elsewhere in this contract, items shall be machine impregnated with approved insect repellents for protection against mites, fleas, ticks and mosquitoes.

11.3.

ARTICLES CONTAINING WOOL AND SYNTHETIC FIBERS

11.3.1.

Washing. The temperature of all washes and rinses shall be held below 100 F. Neutral, synthetic, low temperature detergent shall be used in a minimum of two suds. Water levels in all washes and rinses shall be high and the washes shall be stopped during the adding and discharging of water in order to reduce mechanical action and avoid felting or other damage to the articles.

11.3.2.

Drying. When drying woolens or silks, the temperature of the dryer shall be not greater than 120 F to prevent injury or damage to the fabrics.

11.3.3.

Blankets. No mechanical renapping of blanket shall be undertaken without previous written authority from the contracting officer.

11.4.

COATED FABRICS

11.4.1.

Washing. Coated fabric items shall be thoroughly shampooed by hand with a soft bristled brush using a warm solution of neutral low titer soap or a neutral synthetic detergent. The items shall then be thoroughly rinsed free of soap or detergent and hung on racks to dry at temperatures not exceeding 110 F.

11.4.2.

Spotting. Extreme care shall be exercised in the removal of spots by the use of any organic solvents, such as dry cleaning solvents or any other spotting agent containing solvents.

11.5.

DURABLE PRESS CLOTHING

11.5.1.

Washing. These items should be washed in accordance with the latest laundry wash formulas currently specified by laundry manager. Do not use starch or bleach.

11.5.2.

Drying. The items (2/3 capacity) should be removed from the dryer as quickly as possible to avoid wrinkles. Garments should be put on coat hangers immediately.

11.5.3.

Stains. Stains should be removed as soon as possible.

11.6.

EXTENDED COLD WEATHER CLOTHING

11.6.1.

Washing. These items should be washed (2/3 capacity) in accordance with the low temperature wash formulas specified by laundry manager. Do not use starch or bleach.

11.6.2.

Drying. These items should be dried according to the drying instructions specified by the laundry manager.

11.6.3.

Stains. Stains should be removed as soon as possible.

11.7.

CONTAMINATED LAUNDRY FROM HEALTH CARE FACILITIES

11.7.1.

Handling of Contaminated Linens and Clothing. Contaminated linens and clothing shall be handled as little as possible and with minimum agitation to prevent gross microbial contamination of the air and persons handling the items.

11.7.2.

Bagged and Labeled. Linen designated “contaminated” may be placed in water-soluble bags and clearly marked as contaminated linen. Contaminated linen shall be placed directly into the washer-extractor in the soluble bags without sorting. Linen washed in bags shall be removed and then rewashed. Such linen shall be processed and identified separately from other clean linen when returned.

11.7.3.

Unserviceable Items. The contractor shall remove excessively worn, torn or stained linens from service. These items shall be laundered, itemized on the delivery ticket and returned in a separate bundle with a notation affixed to the bundle that clearly identifies its disposition.

11.7.4.

Hot-Water Washing. Hot water provides an effective means of destroying microorganisms, and a temperature of at least 71 C (160 F) for a minimum of 25 minutes is commonly recommended for hot-water washing. Chlorine bleach provides an extra margin of safety. A total available chlorine residual of 50-150ppm is usually achieved during the bleach cycle. If hot water is used, linen shall be washed with a detergent (and bleach, if appropriate for type and color of fabric) in water at least 71 C (160 F) for 25 minutes or longer.

11.7.5.

Low-Temperature Water Washing. Recent studies have shown that a satisfactory reduction of microbial contamination can be achieved at lower water temperatures according to the Office of Health and Safety, Centers for Disease Control and Prevention. Instead of the microbicidal action of hot water, low-temperature laundry cycles rely heavily on the presence of bleach to reduce levels of microbial contamination. Temperatures of 22-50 C may be used when the cycling of the washer, the wash formula, and the amount of chlorine bleach are carefully monitored and controlled. If low temperature (<70 C or <160 F) laundry cycles are used, chemicals suitable for low-temperature washing at proper use concentration shall be used by the contractor.

11.7.6.

Acid Sour. A mild acid sour to neutralize any alkalinity in the water supply, soap, or detergent shall be added during the washing process; since the rapid shift in pH from approximately 12 to 5 may inactivate some microorganisms.

11.7.7.

Germicidal Textile Agent. A germicidal textile agent shall be used in the final rinse as additional protection against bacterial growth.

11.7.8.

Drying and Ironing. Regardless of the water temperature used for washing, the temperatures reached in drying and especially during ironing provide additional significant microbicidal action. Therefore, drying and ironing are required for all clothing and linens from health care facilities.

11.7.9.

Packaging. All clean linen shall be properly packaged for protection from contamination in accordance with requirements of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

11.7.10.

Transportation of Clean Items. Clean items shall be transported and stored by methods that will ensure its cleanliness.

11.7.11.

Bacteriological Count. At the discretion of the receiving activity, government representatives may perform a bacteriological count on finished linen at the point of delivery. The count shall not exceed 10 colonies per rodac plate with an absence of staphylococcus aureus or coliform organism. Linen exceeding this count or containing the foregoing organisms will be returned to the contractor for re-laundering at no additional cost to the government. If the contractor fails to correct the problem by the next delivery, the matter will be referred to the contracting officer or his/her designated representative for resolution.

12.

DAMAGED, DESTROYED, OR LOST ITEMS

12.a.

Linens shall retain their original shape and dimensions allowing for normal shrinkage for the specified treatment. Articles shall be laundered in such a manner to avoid excessive shrinkage, fading of colors, and loss in strength.

12.b.

The contractor shall replace destroyed or lost government-owned linens with equivalent items at no additional cost to the government. If the contractor fails to replace an item, the procedures in DFARS Clause 252.237-7014, Loss or Damage (Count-of-Articles), shall apply. For purposes of this contract, the “contracting officer” referred to in paragraph (a) (1) and (2) of the DFARS clause shall mean the government representative at each location responsible for handing-over or delivering soiled linens to contractor personnel.

13.

COMMUNICATION BETWEEN CONTRACTOR AND GOVERNMENT. All contractor personnel who come in contact with government personnel with regard to contract performance shall be able to speak and understand the English language. Such contractor personnel shall include but not be limited to billing, order processing, pickup and delivery personnel. The contractor shall designate one (*) phone which will be manned during working hours by responsible individuals capable of responding to questions with regard to contract performance.

*An answering machine is a suitable alternative; however, a responsible individual capable of responding to questions with regard to contract performance must return all calls within one (1) working hour.

14.

PERIOD OF PERFORMANCE. The contractor shall perform the laundry services required by the contract for a period of one (3) year from 01 November 2016 or the date of award, whichever is later. If the last scheduled or ordered pickup is made with less than five days remaining before the contract expires, the contractor is authorized an additional five working days to complete the final service.

15.

RECORDS AND REPORTS

15.a.

The contractor shall provide the following documentation within five working days of a written request by the contracting officer.

15.a.1 Documentation such as a licenses or permits showing that the contractor’s facility is approved by the state and local authorities for the laundering of soiled and contaminated linens.

15.a.2.

A sample delivery ticket or merchant receipt form. The ticket or form, at a minimum, shall include the following information: