JRE_Help_Desk_Support_DRAFT_SOW.doc

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Joint Range Extension (JRE) Help Desk Support
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N64267-17-R-0076
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STATEMENT OF WORK

N64267-17-R-0076

SOURCES SOUGHT NOTICE

1.0 INTRODUCTION

The Combined Tactical Training Range (CTTR) requires the procurement of Joint Range Extension (JRE) Help Desk support in the event that the JRE system is unavailable for use and to obtain required software updates and functionality patches to system software.

2.0 BACKGROUND

CTTR operates and maintains JRE systems across multiple ranges. JRE Help Desk support service subscriptions are required to be renewed annually for troubleshooting purposes; systems upgrade eligibility, and application patches and updates.

3.0 SCOPE

Training Range Systems Division (RS28) has a requirement for Help Desk subscriptions (Engility Part Number: 15206-17) in support of JRE servers at all CTTR sites. These subscriptions will be used for troubleshooting JRE server software and ensuring full functionality for all ranges. The Help Desk support includes access to all software upgrades for JRE, as often as they are released. This ensures that all systems are operating the latest version of JRE software available, as is required by DoD Cybersecurity directives. Help Desk support also allows for the ranges to receive troubleshooting and technical support from Engility at any time during the subscription. The Help Desk support also provides technical system guidance and normal operation procedures for range operators. This allows the ranges to provide a fully maintained, fully functional tactical data network, available 24/7 at each site.

The Government anticipates the issuance of a Firm Fixed Price (FFP), Indefinite Delivery Indefinite Quantity (IDIQ) contract with a four (4) year ordering period for these units.

4.0 REQUIREMENTS

CLIN

Brand

Part#

Part Description

Engility

15206-17

1-year JRE Help Desk Support Contract

0002, OY1

Engility

15206-18

1-year JRE Help Desk Support Contract

0003, OY2

Engility

15206-19

1-year JRE Help Desk Support Contract

0004, OY3

Engility

15206-20

1-year JRE Help Desk Support Contract

0005, OY4

Engility

15206-21

1-year JRE Help Desk Support Contract

File details come from the government source that posted it. Updated .