N6328519RFI03_Sources_Sought_NCIS_Culture_Assessment.pdf

Sources Sought Notice

NCIS Culture Assessment/Executions Diagnostic

The Naval Criminal Investigative Service (NCIS) is issuing a Sources Sought synopsis as a means of conducting market research to obtain information on vendor(s) to provide creation, delivery and analysis of customized web-based survey for up to 2,100 personnel. Analysis to include sentiment analysis

Government free text surveys. Analysis to include benchmarking against 500+ companies/organizations to assess the NCIS culture and impact to execution and agility. The result of this market research will contribute in the intent of establishing a purchase order or contract award. The applicable North

American Industry Classification System (NAICS) code assigned to this procurement is:

541614- Productivity Improvement and Consulting Services

541614- Efficiency Management

541611- Administrative Management and General Management Consulting Services

541618- Other Management Consulting Services

541690- Other Scientific and Technical Consulting Services

There is no solicitation at this time. This request for capability information does not constitute a request for proposals; submission of any information in response to this market survey is purely voluntary; the government assumes no financial responsibility for any costs incurred.

I. BACKGROUND

The Naval Criminal Investigative Service (NCIS) is the federal law enforcement agency charged with conducting investigations of felony-level offenses affecting the Navy and Marine Corps. NCIS is comprised of approximately 2,000 personnel in over 40 countries around the globe. The organization is roughly 90% civilian, and its cadre of federal agents, about half its total personnel, is 98% civilian.

Criminal investigation is at the foundation of virtually all the organization does, but the NCIS mission is broad, “Prevent Terrorism, Protect Secrets, and Reduce Crime.”

II: PURPOSE OF CONTRACT SUPPORT

The purpose of this Statement of Work (SOW) is to obtain comprehensive assessment of the NCIS culture and its impact on NCIS’ strategy execution and agility. Measurements will be taken to assess the current state of various NCIS areas of strategy execution and agility. The “final” assessment results will be utilized to identify target areas, which will provide the highest-impact towards improving NCIS’ culture.

III: CONTRACT TASK AREAS

There are four (4) Task Areas, which shall be completed by the Contractor.

1) KICK-OFF MEETING, COLLABORATION, PROJECT PLAN AND TIMELINE

a) The Contractor shall conduct a kick-off meeting with in five (5) business days (d1) of contract award. The kick-off meeting provides an opportunity for the Contractor and NCIS COR and Stakeholders to be introduced. The Contractor shall be prepared to discuss the Firm’s background, including relevant experience, and success stories.

b) The kick-off meeting will also serve as the initial collaboration opportunity between the Contractor and

NCIS. This will provide an opportunity for discussion between the Contractor and NCIS stakeholders.

NCIS will also explain in detail the contracts’ purpose, importance, urgency of completion, and desired results. Discussion will include details on all deliverables required during contract performance.

c) The Contractor shall develop a project plan and completion timeline, which shall include each deliverable due during the contract period of performance. The project plan and completion timeline

(d2) will be due within five (5) business days after the kick-off meeting.

d) The Contractor shall consider for inclusion in the project plan and completion timeline any and all relevant NCIS COR and Stakeholder input (feedback, questions, comments).

e) The Contractor shall provide monthly status report (d3) to the COR on the 1st and 15th of the month.

The status report shall identify the following but is not limited to: accomplishments during the month, status as a percentage of monthly progress, status as a percentage of overall project progress, details on trouble areas which may result in delay, and areas which may require COR involvement to move forward.

2) CONDUCT ANALYSIS OF EXISTING NCIS INTERNAL SURVEYS

a) Contractor shall conduct analysis of existing free text responses from approximately 700 existing NCIS internal surveys.

b) Contractor shall include in the analysis existing data sources including various Survey Monkey free text surveys administered over the past 2-3 years. The existing data sources include, but are not limited to leadership and customer service surveys.

c) Contractor shall utilize proprietary Artificial Intelligence (AI) to analyze the free text from these surveys and glean cultural insights from them.

d) Contractor shall compare information, trends, and cultural insights produced from the analysis against a benchmark of no less than 500 government and/or private comparable organizations.

e) The Contractor shall compare NCIS culturally to similar organizations focusing on organizational culture and its effects on strategy execution and agility.

f) The Contractor shall identify and provide insights, best practices, and recommendations focused on specific bottlenecks restraining strategy execution and agility.

3) NCIS TAILORED DIAGNOSTIC EXAMINATION (SURVEY) WITH FOCUS ON NCIS

CULTURE AND ITS IMPACT ON STRATEGY EXECUTION AND AGILITY

a) The Contractor shall perform a NCIS-tailored diagnostic examination (survey) which includes questions focused on organizational culture and its impact on strategy execution and agility.

b) The Contractor shall include language specific to NCIS’ culture in the NCIS-tailored diagnostic examination. (Survey)

c) The Contractor shall use its proprietary “Strategic Execution Diagnostic” tool to perform the examination (survey). This includes a complete analysis of the results of the web-based survey.

d) The Contractor shall collect survey responses from all NCIS personnel up to approximately 2100 personnel. The survey will be open for responses for no less than one week.

e) The Contractor shall provide the COR a link to the web-based “Strategic Execution Diagnostic” survey (d4) to distribute to NCIS personnel. The survey shall be customized to include language applicable to NCIS personnel. The survey shall be designed to take no more than 30 minutes to complete.

4) COMPILE AND SUBMIT “DRAFT” AND “FINAL” SURVEY ANALYSIS

a) The Contractor shall provide the “draft” analysis and process map 6-weeks (d5) after the contract award date.

b) The “draft” analysis shall identify a way forward to achieve significant improvements in NCIS’ organizational culture, strategy execution and agility. The “draft” analysis shall include a process map illustrating the steps and actions required by NCIS to implement each opportunity of improvement identified by the Contractor’s “draft” analysis.

c) The Contractor shall provide the “final” analysis and process map 8-weeks (d6) after contract award. The “final” analysis shall include a way forward to achieve significant improvements in NCIS’ organizational culture, strategy execution and agility. The “final” analysis shall include a process map illustrating the steps and actions required by NCIS to implement each opportunity of improvement identified by the Contractor’s “final” analysis.

d) The Contractor’s “draft” and “final” analysis shall contain significant value-adding information in the following areas:

- Clear sense of how NCIS’s execution and agility compares to relevant benchmarks utilized;

- identify specific drivers of cultural values, including overall performance impact;

- identify highest-impact bottlenecks restraining execution and agility at NCIS;

- suggest evidence-based ways to address bottlenecks aligned with NCIS’ current context and culture.

e) The Contractor shall include in the” draft” and “final” analysis and process map the highest-impact areas that influence execution and agility at NCIS. Suggestions for leveraging strengths and mitigating weakness identified in NCIS’ current culture shall be included.

Deliverable Schedule

Deliverable Due Date

All submissions are to submitted in a PDF and/or PowerPoint format

1.a)/(d1) Conduct Kick-Off Meeting 5 Business Days after Contract Award

1.d)/(d2) Project Plan/Completion Timeline 5 Business Days after Kick-Off Meeting

1.f)/(d3) Monthly Status Report to COR 1st and 15th of Each Month

3.e)/(d4) Provide COR Link to Survey When Available

4.a)/(d5) “Draft” Analysis and Process Map 6 Weeks After Contract Award

4.c)/(d6) “Final” Analysis and Process Map 8 Weeks After Contract Award

The government will evaluate market information to ascertain potential market capacity to provide services consistent in scope and scale with those described in this notice and otherwise anticipated; secure and apply the full range of technical resources required to successfully perform these requirements; and provide services under a performance based service acquisition contract.

Based on the responses to this Sources Sought Notice/Market Research, this requirement may be set-aside for small businesses or procured through full and open competition, and multiple awards may be made.

Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.

Submission Instructions: Interested parties who consider themselves qualified to provide the development services required that will address or can be configured to address the requirements listed above are invited to submit a response to this Sources Sought Notice by Wednesday August 07, 2019

12:00 PM Local Washington DC time.

In your submission please provide the following information: 1) organization name, address, email address, website address, telephone number; 2) size and type of ownership for the organization (socio-economic program as applicable); 3) tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability; 4) DUNS

& CAGE Code; and 5) Federal Supply Schedule as applicable; 6) appropriate NAICS Code; 7) estimated cost to meet the requirements listed above. If significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements. Please do not submit more than the minimum information necessary. All responses under this Sources Sought Notice must be emailed to Jason Burr at jason.burr.ctr@ncis.navy.mil. If you have any questions concerning this opportunity, please contact:

Jason Burr

Contract Specialist

NCIS

571-305-9272

Shekela Hutchinson

Contracting Officer

NCIS

571-305-9287 mailto:jason.burr.ctr@ncis.navy.mil