PWS_SE4003-Final.pdf

Office of Contracting and Logistics Management Revised 17 May 2016

Performance Based Statement of Work Course Delivery

SE4003 Systems Software Engineering (Distance Learning) Department of Systems Engineering

Naval Postgraduate School

1.0 Background/Introduction:

The mission of the Naval Postgraduate School is to provide relevant and unique advanced education and research programs to increase the combat effectiveness of commissioned officers of the Naval Service to enhance the security of the United States. In support of the foregoing, and to sustain academic excellence, NPS and the Department of the Navy (DON) foster and encourage a program of relevant and meritorious research which both supports the needs of Navy and Department of Defense. Located in Monterey, California, the Naval Postgraduate School houses state-of-the-art laboratories, numerous academic buildings, and a full service library.

The student body consists of officers from all branches of the U.S. uniformed services, civilian employees of the federal, state and local governments, as well as officers and civilians from foreign countries. Selection for graduate education at NPS is based upon outstanding professional performance, promotion potential, and a strong academic background. As an academic institution, NPS emphasizes study and research programs that are relevant to the Navy's interests, as well as the interests of other branches of the Department of Defense (DoD). The programs are designed to accommodate the unique requirements of the military, defense department and other federal agencies. The Naval Postgraduate School confers the following advanced degrees: Master of Arts Degree, Master of Business Administration, Master of Science Degree, Engineer's Degree, Doctor of Philosophy, and Doctor of Engineering. NPS also offers various academic certificate and educational short courses in defense related topics.

2.0 Scope:

The Department of Systems Engineering at the Naval Postgraduate School (NPS) has a requirement for support services to deliver a distance learning section of SE4003 in the academic year 2020, fall quarter, which will take place date of award - 20 December 2019.

SE4003 - the course is designed to teach students the basic concepts of software engineering and methods for requirements definition, design and testing of software. Specific topics include introduction to the software life cycle, basic concepts and principles of software engineering, object-oriented methods for requirements analysis, software design and development.

Special emphasis is placed on the integration of software with other components of a larger system.

Contractor support is required to facilitate the learning objectives to the students enrolled in the course. The contractor shall monitor student’s performance throughout the academic quarter and establish a graduate level understanding of the subject matter.

The contractor will be provided existing and available course materials, lesson plans, sample syllabus, and lecture notes from previous deliveries of the course as Government Furnished Information (GFI). The contractor will be given access to Government provided course management websites and content.

The above referenced course is an distance learning course to be delivered to students in various locations via a web conferencing application.

3.0 Tasks:

Contractor support shall address and facilitate the learning objectives of the course and instill in the students a graduate level understanding of the subject matter. The contractor will be provided with existing and available course materials, lesson plan, syllabus, course collaboration web-based site, access to the NPS academic tracking system, and lecture notes from previous quarters’ delivery of courses as GFI. All modifications or additions to the course content will be subject to the approval of the

TPOC.

The contractor shall perform the following tasks:

3.1 The contractor shall coordinate with the Technical Point of Contact (TPOC) to discuss the conduct of the course to include: student demographics and culture, course materials and objectives, course alignment with overall curriculum, grading matrix, and other nuances of the educational delivery.

3.2 The contractor shall update the course syllabus, which articulates the learning objectives, the enabling objectives, the grading criteria, and deliver it to the TPOC at a mutually agreed upon time by the Government and contractor.

3.3 The contractor shall review and update lecture materials and submit to the TPOC for content approval. The contractor shall utilize existing materials and update, customize, tailor, or develop the subject matter to maximize relevance to the students in each individual class. Upon TPOC approval, contractor shall upload and store the materials in the NPS course collaboration web based site for student access.

3.4 The contractor shall deliver the course content during class sessions, as defined in the lesson plan and/or syllabus.

Delivery of the course shall also include the contractor’s mid-quarter assessment of students’ progress to be provided to the TPOC.

3.5 The contractor shall incorporate homework problems and solutions and/or projects to support the learning environment for the delivered course. The contractor shall utilize existing materials and update, customize, tailor, or develop the subject matter to maximize relevance to the students in each individual class.

3.6 The contractor shall regularly monitor student progress by evaluating students through a series of quizzes and/or exams, assignments, papers, or projects. The contractor shall utilize existing materials and update, customize, tailor, or develop the subject matter to maximize relevance to the students in each individual class.

3.7 The contractor shall facilitate a final comprehensive examination, project, and/or paper, to be issued to the students during later weeks of the quarter. The contractor shall utilize existing materials and update, customize, tailor, or develop the subject matter to maximize relevance to the students in each individual class.

3.8 The contractor shall assess and grade all quizzes, exams, and assignments in a timely manner and provide actionable feedback to promote learning. TPOC shall be given immediate notification of any unsatisfactory student performance.

3.9 The contractor shall maintain virtual ‘office hours’ for a minimum of eight per week throughout the quarter for students to receive additional one-on-one, out-of-class time assistance. The contractor shall be assessable to students and respond to student emails and telephone calls within one business day.

Office hours shall be held via email, NPS online tools, or by telephone.

3.10 The contractor shall assess and compute student final grade recommendations and submit them to the TPOC at the end of the academic quarter. Any unsatisfactory grade assessments and computations shall be immediately provided to the TPOC for Government evaluation, assessment, and computation. Upon acceptance of final grade assessments by the TPOC, the contractor shall upload into the NPS academic tracking system.

3.11 The contractor shall maintain a complete course journal in accordance with the SE Department format for course journals.

4.0 Deliverables:

The contractor shall be responsible for preparing deliverables in support of the tasks identified in this SOW.

Submittal format and methodology will be mutually agreed upon between Government and contractor.

For any contractor supplied printed materials the contractor shall provide electronic and editable formats.

The contractor shall be responsible for providing the following:

4.1 Meeting with TPOC designee resulting in an established understanding of the course to be delivered (Task 3.1)

4.2 Updated course syllabus (Task 3.2)

4.3 All course materials approved by TPOC and uploaded the NPS course collaboration web based site (Task 3.3)

4.4 Course delivery to include administered lectures and labs, assessed assignments, papers, quizzes, projects, and/or exams. Contractor shall provide TPOC with mid-quarter assessment of students’ progress within the course at mutually agreed upon date by Government and contractor. Contractor shall immediately notify TPOC of any student(s) who obtained an unsatisfactory assessment. (Task 3.4-3.8)

4.5 Contractor held virtual office hours and timely response to student inquiries for support. (Task 3.9)

4.6 Student final grade recommendations submitted to the TPOC at the end of the academic quarter with notification of any unsatisfactory grade provided to the TPOC. Final TPOC approved grade assessments uploaded into the NPS academic tracking system. (Task 3.10)

4.7 Completed course journal (Task 3.11)

Performance Measurement - Quality Assurance Surveillance Plan (QASP)

Task Deliverable that will be inspected

Acceptable Quality Level (AQL) Method Frequency

3.1 Established

understanding at the conclusion of conduct of course meeting

Adequate understanding of course and course delivery execution

Personal discussion with

TPOC

Once upon task order award

3.2 Syllabus Contains overall learning

objectives, a breakdown of course topics, all course assignments stated and due dates established

100% Inspection by

TPOC

One time inspection before the start of the course

3.3 Course materials to be

approved and final versions uploaded into NPS course collaboration website.

Course materials must be of graduate academic level quality and relevancy to students enrolled in class

100% Inspection by

TPOC

Continuous during the period of performance as course materials are changed, updated, and/or developed.

Inspection deadlines will be of mutual agreement between TPOC and contactor

3.4-3.8 Delivery of course and learning assessment methods assigned and reviewed.

Mid-quarter progress review

Graduate academic level quality that establishes and measures student understanding of the subject matter. Contractor shall respond to any student inquiry within 1 business day.

Laboratory sessions shall be relevant and establish student understanding.

Mid-quarter progress review can be an information documentation of students’ progress.

Random sampling of course delivery and learning assessment methods by TPOC

100% Inspection of Mid-quarter progress review by TPOC

Continuous during the period of performance

Mid-quarter progress review will occur once during period of performance.

Contractor must notify TPOC immediately of any unsatisfactory student performance.

3.9 Office hours Acceptable methods consist of, e

mail, telephone, and or collaboration websites. Office hours are to be set at the beginning of the course and occur with minimal rescheduling.

Random Sampling by

TPOC

Continuous during the period of performance.

3.10 Final grade

recommendation and acceptance

Final grade recommendations are to be reflective of all assessed and evaluated measureable course

100% Review by TPOC of grade recommendations

Once at the end of the course delivery content in accordance with methodology stated in syllabus.

After acceptance, final grades shall be of 100% accuracy when uploaded into the NPS academic tracking system.

Review of 100% accuracy uploaded into NPS academic tracking system

3.11 Course journal Complete portrayal of course

materials and instructor notes.

Notes shall be reflective of the contractor’s observations to strengthen the student’s learning experience.

100% Review by TPOC Once at the end of the course delivery.

Government may request additions, revisions, and/or clarifications.

If performance falls below the AQL defined above, the TPOC shall document the instance(s), coordinate with the Contracting Officer and advise the Contractor. The Contractor will be requested to review the documentation and provide a written response on how performance will be corrected in the future. Re-performance of any work for failure to perform in accordance with the specified AQL or task requirement shall be completed at the Contractor’s own expense and at no additional cost to the Government.

5.0 Minimum Technical Requirements for Contractor Instructor Personnel:

• 2 to 5 years’ experience in graduate level course delivery at regionally accredited, not-for-profit institution(s). Experience teaching in ABET programs is strongly preferred.

• The educational level required of contractors shall be either a graduate degree in systems engineering or a closely related field, or a Ph.D. in systems engineering or closely related technical field, from a regionally accredited not-for profit institution. Educational level will be dependent on the particular course level.

• The contractor shall have at least ten (10) years’ experience in system design, development, and acquisition as an active-duty officer in military, civilian engineer for Department of Defense, or engineer in the defense industry.

• The contractor shall have knowledge of defense-related engineering projects, with a systems engineering focus.

6.0 Period of Performance:

Course Delivery shall occur during Academic Year 2020, fall quarter (approximately mid-September to late December).

Date of Award - 20 December 2019.

Academic quarter schedule will be supplied to the contractor and the exact course day and time will be provided one week before the beginning of the course. Request that contract be awarded in early September so that the contractor has time to prepare to teach.

7.0 Place of Performance:

Delivery of course via web conferencing application. Office space provided at the Naval Postgraduate School, Monterey, CA.

8.0 Government Furnished Property:

The contractor will be provided with any existing and available course materials, lesson plan, syllabus, course collaboration web based site, access to NPS academic tracking system, and lecture notes from previous quarters’ delivery of courses as Government Furnished Information (GFI). Contractor will be given access to Government provided course management and academic tracking web based sites and content. Any Government provided information, equipment, and/or property shall be used for official Government business only.

For residence and/or Government location performance, the contractor will be provided with office space and equipment to perform the tasks and deliverables in accordance with this task order.

9.0 Work Week and Hours of Operation:

The Contractor shall provide services during normal working hours excluding federal holidays. Normal working hours are 0730- 1630, Monday through Friday, unless requirements dictate otherwise. Exceptions can be permitted by the TPOC upon request and at the TPOC’s discretion.

Following is a list of holidays observed by the Government, and any other day determined to be a holiday by the President of the United States.

Name of Holiday Time of Observance New Year’s Day 1 January Martin Luther King Jr. Day Third Monday in January President's Day Third Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day First Monday in September Columbus Day Second Monday in October Veteran's Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

If any of the above holidays occur on a Saturday or a Sunday, then such holiday shall be observed by the Contractor in accordance with the practice as observed by the assigned Government employees at the using activity

10.0 Travel:

No travel is associated with the delivery of this course. The Government will not be providing commutating expenses and/or reimburse for any expenses to perform service support at NPS or any other designated location.

11.0 Transition Activities:

It is essential to the Government that services required under this PWS are performed without interruption. At the conclusion of any performance period, including option periods or extensions, the services provided under this PWS may be awarded to another contractor. The contractor in place shall be required to assist in the transition activities.

12.0 Security Requirements:

The work is unclassified.

13.0 Human Subject Research:

The work does not involve the use of human subjects.

14.0 Privacy Act Statement:

“Pursuant to Title 5 United States Code 552a(m)(l), the contractor and all employees of the contractor working under this contract are required to comply with the requirements of 5 U.S.C. 552a (“The Privacy Act of 1974”).”

15.0 Identification of Contractor Employees:

In accordance with DFAR 211.106, there shall be a clear distinction between Government employees and service contractor employees. Service contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel. Contractor personnel will be required to obtain and wear badges or other visible identification for meetings with Government personnel to provide a clear distinction between service contractor employees and Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

16.0 Non-Personal Services Statement:

Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will insure that employees properly comply with the performance work standards outlined in the SOW. Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in the task order may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

17.0 NAVSUP 5252.204-9400 Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information (July 2013)

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006

– “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This clause applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information Assurance Manager. Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) which is a higher level investigation than the National Agency Check with Law and Credit (NACLC) described below. Due to the privileged system access, a SSBI suitable for High Risk public trusts positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the TPOC shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date.

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Navy Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE DUTIES Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Navy recognizes contractor employees under this contract as Non-Critical Sensitive [ADP/IT- II] when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The NACLC consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

• SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Navy Command Security Manager. The Navy Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy may render the contractor employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Navy Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DON Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NONSENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc.) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08- 006 or its subsequent DoD instruction) and

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date. In order to maintain access to required systems, the contractor shall ensure completion of annual Information Assurance (IA) training, monitor expiration of requisite background investigations, and initiate reinvestigations as required.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.