N6134018R0058_AMFST_PWS_Draft.docx

PERFORMANCE WORK STATEMENT (PWS)

Aviation Mock Factory Simulation Training (AMFST)

1.0 BACKGROUND

0. Fleet Readiness Center East (FRC East) provides comprehensive, quality support to our nation’s warfighter through the overhaul, repair, and modification of U.S. Navy and U.S. Marine Corps front line tactical, logistical, and vertical-lift aircraft and their components. FRC East’s mission is to repair and return these aircraft and components to the fleet while effectively optimizing cost, schedule, and quality. FRC East continues to experience restructuring, budget cuts, new and changing missions, aging workforce, etc. With these constraints, it is becoming more and more difficult to maintain effectiveness and efficiency, which drives the requirement for Organization and Operation Development (OOD) services. OOD can be defined as “a planned, organization-wide effort that is managed from the top to increase organizational and operational effectiveness through planned interventions utilizing behavioral science.”

0. Frequently, initiatives worked across FRC East are provided in a vacuum without cross-communication. The plan for changing and developing leaders and organizations should be integrated as one. This training is required in order to provide FRC East leaders hands-on, reality-based training with a focus on aviation, where participants will learn theory in a classroom and immediately and repeatedly apply it in a factory simulation. FRC East requires the contracting support that provides specialized training to assist the command in achieving real maintenance and production-minded operational improvements by enhancing workforce understanding to develop stable and consistent operations, self-directed improvement, and self-stabilization in support of FRC East’s Aviation Manufacturing Programs Organization and Operation Development.

1. APPLICABLE DOCUMENTS

1. FRC East Instruction 5000.1A, Enclosure 1

1. Heavy Metals Compliance Program, HM-003 v11

1. SCOPE OF WORK

1. Mock factory: The contractor shall provide aviation manufacturing or maintenance mock factory training at their facility in Ann Arbor, Michigan for 30 employees attending various sessions. The contractor shall provide training that will expose participants to the chaos that simulates a real-world aviation manufacturing or maintenance facility that mimics issues that could be experienced in an actual workplace. The intent is that this training will immerse the students in a situation that includes real-world safety, environmental, quality and operational challenges of working in an aviation-related industry. This mock factory will include situations that mimic the operations, human dynamics and team interactions of the enterprise while simultaneously applying continuous improvement concepts that will focus participants on real solutions that can be applied in the workplace and enable the organization to become more proactive. This training will contribute to bringing the organization to a skill level that normally comes only with experience and practice at implementation. Participants will have the ability to actually apply the learning and create structure to sustain the improvements that result. During this iterative (mock factory to classroom to mock factory) course, participants will learn and apply skills that improve organizational effectiveness, manage change, and enhance the quality of work life to achieve stable and consistent operations, self-directed improvement and self-stabilization in support of FRC East’s aviation-manufacturing programs organization and operation development. The sessions shall be provided randomly and FRC-East will choose when students attend within the Period of Performance (POP).

1. Structured Problem Solving Training: The contractor shall provide follow-on training that will enhance the lessons learned in the aviation manufacturing or maintenance mock factory simulation training. The contractor shall provide training at a location of their choice within a 30-mile radius of FRC East, Cherry Point, NC for six training sessions for up to 28 employees. Each training session shall last at least two days. Additionally, four government internal coaches shall be trained and certified under this contract. Structured problem solving workshops will provide an in-depth opportunity to accelerate implementation of the lessons of the mock factory training and results should be seen quickly. This is the next level of learning for those who have successfully completed the mock factory training and delivers a detailed, hands-on problem solving simulation with implementation of live operational solutions.

1. Coaching: The contractor shall provide up to five days of training with no more than two instructors at Ann Arbor or Plymouth, Michigan training facility to train the Government coaches.

The contractor shall provide up to 15 days of onsite FRC East coaching to further train the government coaches.

The contractor shall provide up to 40 days of onsite FRC East SPS coaching.

The total number of training days shall not exceed 60 days or $162,000.

Utilizing the context of the mock factory simulation training, the advanced sessions will focus specifically on problem solving and implementation and will solidify the lessons learned in the prerequisite classes. Coaching shall be an intensive one-on-one professional relationship that is structured toward accelerating the development and effectiveness of employees and teams.

1. OBJECTIVES

2. The long-term goal for organization and operation development training across FRC East is to improve organizational effectiveness, manage change, create a proactive, problem-solving culture and enhance the quality of work life to achieve stable and consistent operations, self-directed improvement, and self-stabilization in support of FRC East’s aviation-centric programs organization and operation development.

2. The contractor shall develop and provide training services and mission assistance implementation support designed to meet the requirement of FRC East. Support shall require a contract team with adaptable and significant expertise in organizational theory, problem diagnosis, behavioral science, adult learning styles, leadership, and high performance coaching through implementation and stabilizing skills, systems thinking, teamwork, structured problem solving and continuous improvement. All mock factory simulation exercises shall be related to aviation. The contractor shall provide a replication of a real-time operating aviation manufacturing or maintenance environment including laptops that provide continuous, connected, immersive multi-station virtual factory simulation with participants rotating into various roles throughout the duration of the class. Participants shall also be challenged with safety, environmental, and quality simulations.

1. REQUIREMENTS

3. The contractor shall provide training services and mission assistance implementation support analyses, consultation, guidance, and assistance in accordance with real-world aviation manufacturing or maintenance facility mock factory curriculum to include the items below. The contractor shall provide instruction in:

0. Skill of ‘stabilizing’; how to change the work environment and prepare for and prevent recurring crises. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: Because this is a PWS, and it is a requirements documents, you must show everything in terms of what the contractor is required to do. I have corrected a few for you . You must do the rest of them.

0. Creation of improved structure for sustainability.

0. Finding and implementing system solutions, rather than localized fixes.

0. Solving problems structurally, as well as develop and enhance student ability to identify the intended and unintended consequences of their solutions by utilizing an iterative, multi-player, multi-function aviation manufacturing or maintenance factory simulation along with instruction on implementation of continuous improvement methodology.

0. Participants will have learned to effectively participate in a team and lead/follow to achieve the overall goals of the organization.

0. Participants will have learned how to implement ideas and will have gained skill through repeated practice. Opportunity will be provided for immediate application of participant-identified solutions within the simulation to apply lessons learned in the classroom.

0. Contractor shall provide aviation manufacturing or maintenance facility mock factory training for thirty (30) participants within the Period of Performance. The Contractor shall provide adequate experienced and professional instructors, consultants, and/or facilitators who shall provide structure and focus to virtual training events.

0. Contractor shall provide Structured Problem Solving training in six (6) sessions not to exceed twenty-eight (28) participants per session. Forty (40) additional days of Structured Problem Solving coaching shall be provided to FRC East participants.

0. Contractor shall provide training facility(s) within 30 miles of FRC East. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: This was stated above in 3. B. Please put it in one place only.

8. The contractor shall schedule training facility(s) at least 30 days in advance of SPS training and provide notification to the FRC East Technical Point of Contact (TPOC) of location(s). Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: The PCO needs to comment on this.

5.1.10 The contractor shall provide experienced and professional instructors, consultants, and/or facilitators at training locations at FRC East who shall provide structure and focus for virtual training events.

3. The contractor shall provide training services and mission assistance implementation support analyses, consultation, guidance, and assistance that provides the following client benefits:

5.2.1 Accelerates the realization of measurable, sustainable business results. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: Okay, we need to know now what this is and how to recognize it and what recourse the government has if this is not performed.

5.2.2 Creates a Problem Solving Culture, with common language and methods. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: At what point will this be demonstrated? Is this something that can be realized right away, or is this something that may or may not happen as a result of training, and if it does happen we won’t hold the contractor accountable?

5.2.3 Reinforces learning from aviation manufacturing or maintenance facility mock factory training.

5.2.4 Develops organic coaching capability in the form of internal coaches.

Internal coaches shall be trained and certified by the contractor; this shall reduce the requirement for long term, onsite coaching.

3. Training Delivery Method:

The contractor shall provide:

2. Continuous, connected, immersive, multi-station virtual factory simulation with near real-time data collection for metrics development.

2. Replication of real operating environment of an aviation manufacturing facility or maintenance, repair and overhaul to include simulation of compliance challenges such as safety, environmental, and quality.

2. Structured Problem Solving sessions, inclusive of:

2. At least one day of simulation.

2. At least one day of team identified problem solving involving customer-provided problems.

2. Class participants will rotate into various roles that have been established throughout the duration of the class.

3. The contractor shall provide coaching onsite work areas of FRC East. The approach shall be live, hands on, job-site training as coaches support the teams as they begin to implement the identified actions.

1. DELIVERABLES / RETURNS

4. The contractor shall provide:

0. Furnished and maintained training equipment and materials (i.e. computers, safety glasses, ear plugs, disposable lab coats, etc.) required to deliver the mock factory training and the structured problem solving training.

0. Qualified, experienced facilitators and embedded instructors for all training/coaching sessions.

0. Demonstrations and simulations to increase thinking skills.

0. The contractor shall meet FRC East’s required approach.

6.1.4.1 Mock factory simulation training:

0. Laptop computers as required for each participant, physical props, simulation equipment required for participation, and non-copyrighted handouts and instructions.

6.1.4.2 Structured problem solving training (Experienced-based learning program):

6.1.4.2.1 The classroom setting shall be equipped by the contractor with laptop computers that simulate a factory environment for each participant, physical safety and environmental props, simulation equipment and non-copyrighted handouts specific to the problem solving methodology.

6.1.4.2.2 The contractor shall provide assistance at the FRC East worksite to solve live problems that have been identified by the FRC East’s project teams. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: How many problems per class? What will happen if the problem does not get solved?

6.1.4.3 Coaching: Refresher session using non-copyrighted, handouts and materials to reinforce what has been taught and conducted onsite FRC East in the work area. The coaches shall support the teams as they implement the identified actions.

6.1.5 Distribute, and collect a survey feedback form that can be in questionnaire format and shall address at a minimum:

a. Was the training engaging?

b. Was it effective?

c. Were the objectives met?

6.1.6 Provide a validated certificate for each participant who successfully completes each training/coaching program.

6.1.7 Teach and instill in participants skills required to perform the following:

6.1.7.1 Write a clear and concise Problem Statement.

6.1.7.2 Identify the facts and data required to solve the problem and demonstrate a clear understanding of how to generate the data.

6.1.7.3 Solve real problems in the facility utilizing a clear and structured problem solving process.

6.1.7.4 Develop action plans to implement the identified solutions and develop skills for creating any action plan rapidly.

6.1.8.2 Structured two-day classes shall increase the speed and momentum of the organization’s improvements, resulting in increased operational performance. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: Since this is a follow on effort, that means that this was a requirement already. Please provide data to show how this has been accomplished, not only for this but for all the requirements in this PWS.

6.1.8.3 Organic, internal capabilities shall be developed within the organization. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: This is ambiguous. I do not know what this means. Please explain.

6.1.8.4 Accelerate the number of projects completed to improve delivery time, improve safety and reduce costs. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: How many are completed now? We have to be able to measure by something. How is this measured regarding safety and cost reduction?

1. QUALITY SURVEILLANCE AND PERFORMANCE STANDARDS

5. Quality Assurance Surveillance Plan:

7.1.1 The government will conduct quality surveillance in accordance with the Quality Assurance Surveillance Plan (QASP) provided in the contract.

7.1.2 Contractor performance will be measured against the specific standards and metrics identified in the QASP. The Government will establish respective quality assurance surveillance plans to track timeliness of training delivered.

7.2 The Government will administer a pre- and post-training skills assessment survey based on the learning objectives and will evaluate:

7.2.1 Trainee’s skill level before and after completing the training.

7.2.2 Average growth of skill level for all participants.

7.3 Post Training Survey:

7.3.1 The contractor shall conduct a survey at the end of each training session. The survey can be in the form of a questionnaire and shall be provided to each participant for completion. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: Be specific as to the format.

7.3.2 The contractor shall return the surveys to the Technical Point of Contact.

7.3.3 The government will compile the results of the survey.

11.0 CONTRACTOR PERFORMANCE REQUIREMENTS

a. Safety, Environmental, Quality and Security Requirements: All personnel who enter or work in assigned spaces of this facility are required to comply with all federal, state, local, and site specific safety, environmental, quality and security requirements. FRC East has adopted and implemented additional safety programs to improve safety, quality, environmental, and security measures. Any individual found to not comply with this effort will be asked to halt work immediately. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: What facility?

Supervisors, managers, and employees are to report issues of non-conformance through the proper chain of command. Any individual or entity not willing to comply shall state such and shall not be authorized to enter the facility. FRC East may take actions that result in removal of individuals or entities from this facility due to issues of non-compliance with stated instructions.

b. Documented proof of all required certification training/licensing listed in the contract shall be available upon request by the Contracting Officer Representative or any auditor.

c. All personnel working onsite at the FRC East under this contract shall document their receipt and review of the information listed in reference (a) annually.

d. All contractors performing work on FRC East’s behalf and who have 10 employees at any time during the past calendar year, whose employees worked 1,000 or more hours in any quarter shall furnish FRC East their Total Case Incidence Rate for recordable nonfatal injuries and illnesses and their days away from restricted work activity, and/or job transfer rate for the past three years.

e. Foreign Object (FO) is defined as any article or substance alien to the aircraft or assembly which is allowed to invade the product. Foreign object damage (FOD) is the damage that occurs due to these FOs. All FRC East work sites shall be maintained in such a manner as to prevent FOD to aircraft and aircraft components. Work sites shall be kept clean at all times. All debris, scrap material, tools, and equipment will be cleared from the work site as work progresses. At no time shall hoses, power cords, materials, etc. be permitted to create tripping hazards in areas of the work site.

f. In those cases where a contractor supervisor determines that solving a safety or health problem is beyond their control, but within the control of the FRC East, the contractor shall notify the appropriate point of contact identified in the contract.

g. All contractor employees performing work onsite at FRC East shall immediately report any safety, security, or environmental violation to their contractor supervisor, as well as the cognizant FRC- East Safety/Security/Environmental Office provided in reference (a). The initial FRC East notification can be made via phone or e-mail and should include as many applicable details as possible (date, time, identification numbers, tags, company, etc.). This initial notification shall be made as soon as possible. A safety incident will require the contractor to complete and submit an incident memo to the appropriate point of contact identified in the contract, with a copy to FRC East Safety Office within twenty-four hours of accident/incident). This incident memo will include the full name of the person involved in the incident, age, sex, job title, the name of the employing company and the contract number and title. In addition, this memo will include the severity of the illness or injury, indirect cause(s) or the accident and whether personal protective equipment was available and used.

h. All contractors and sub-contractors working within FRC East shall develop and operate effective safety and health programs. (CSS contracts only). Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: What value does this add to this document? I do not see any value. If none, then omit it.

i. Contractors are required to wear personal protective equipment (PPE) consisting of hearing protection, eye protection, and safety shoes when working inside of the FRC East Industrial shops. PPE will not be provided by the facility. Contractor representatives without the appropriate PPE will not be allowed access to the industrial facility.

j. Personnel working on the flight line must be continuously alert, and stay clear of helicopter and jet operations in progress.

k. The work on this document is to take place in a Class I Division 2 location up to a level of 18 inches above the floor. Items powered by electric motors or internal combustion engines that are not marked as approved by the manufacturer (DS, EE, DY, DX, EX, LPS, GS, CNC, GS/CNC or GS/LPS) will not be permitted for use.

l. The work is to take place in a Class I Division 1 hazardous area. Items powered by electric motors or internal combustion engines that are not marked and approved by the manufacturer as DX or EX will not be permitted for use.

m. The work is in an area where exposure to airborne concentrations of a heavy metal exceeds, or can reasonably be expected to exceed, the permissible exposure limit, therefore reference (b) shall be complied with.

12.0 Labor Hour Reporting: In accordance with the Navy Marine Corps Acquisition Regulation Supplement (NMCARS) Part 5237.102-90 relating to Enterprise-wide Contractor Manpower Reporting Application (ECMRA):

12.1 The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract the Fleet Readiness Center East, MCAS Cherry Point, NC 28533 via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

12.2 The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: Is this a valid URL? It did not work for me.

12.3 Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil. Comment by Courtney, Bernard N CIV NAWCTSD, 1.3.6.3: https://doncmra.nmci.navy.mil