A5 - Statement of Work.pdf

STATEMENT OF WORK

FOR

OPM LEVELS 3 AND 4 MANAGEMENT TRAINING

BLANKET PURCHASE AGREEMENT

1.0 SCOPE

The Naval Surface Warfare Center Panama City Division (NSWC PCD) has a requirement to conduct a commercially available Leadership and Supervisory training course. The Naval Surface Warfare Center Panama City Division (NSWC PCD) has a requirement to conduct commercially available Office of Personnel Management (OPM) Level 3 and 4 Leadership and Supervisory courses to further develop the leadership and supervisory skills necessary to effectively lead a large, diverse workforce. This SOW specifies the requirements necessary to conduct the required training. The award shall be for a base year (FY23) with two option years (FY24 and FY25).

2.0 APPLICABLE DOCUMENTS: None

2.1 Military Standards: None

2.2 Military Specifications: None

2.3 Other Documents: None

3.0 REQUIREMENTS

The Contractor shall conduct the following trainings for NSWC PCD via virtual or in person delivery:

Critical Thinking (1 day) Problem Solving and Decision Making (1 day) Stress Management (1 day) Business Succession Planning: Developing and Maintaining a Plan (1 day) Conflict Resolution: Getting Along in the Workplace (1 day) Delegation: The Art of Delegating Effectively (1 day) Leadership Skills for Supervisors: Communication, Coaching, and Conflict (1 day) Provide Mentoring and Coaching Within the Workplace (1 day) Team Building: Developing High Performance Teams (2 days) Generation Gap – Closing the Generational Gap in the Workplace (2 days)

These training courses shall meet the training objectives specified herein.

3.1 Training Conditions

Each class shall be taught by a highly experienced, qualified instructor (preferably with DOD experience). Instructor shall provide in-depth, hands-on training. Course shall include content that applies to the DOD workforce.

The classes shall be scheduled at a time to be mutually agreed upon between the Government and the Contractor.

The class size shall be offered online for up to twenty one (21) NSWC PCD personnel in FY23 and twenty (20) NSWC PCD personnel in FY24 and FY25. The Contractor shall provide an instructor and training materials required to conduct each class. The Contractor shall provide all books, presentation materials, handouts, and manuals required for training. The provided materials can be delivered electronically. This requirement is for online training with the option for in person training. If training is in person, the Contractor shall provide all books, presentation materials, handouts, manuals, and laptops to include the set-up and breakdown of laptops, when laptops are required to be loaded with software that is unable to be provided by NSWC PCD on the Navy and Marine Corps Intranet (NMCI). Hotspots will be provided by vendor when internet access is required. NSWC PCD will provide the Contractor access to a suitable training classroom at no cost to the Contractor for the purposes of conducting the training. This requirement is for training only – no beverages or refreshments are required or desired. Certificates of Completion shall be provided by the Contractor within 15 days of course completion. (CDRL A001)

3.2 Training Objectives

These courses are part of the Level 3 and Level 4 Leadership Cohort training designed to provide Leadership Training that will increase NSWC PCD employees’ ability to be part of a productive team and to inspire, engage, and help employees develop the core leadership competencies needed to lead self and meet the leadership challenges that arise. The classes shall provide instruction on the following:

a. Critical Thinking

Topic areas shall include:

Understanding critical thinking Other types of thinking Pitfalls to reasoned decision making Critical thinking process A critical thinker’s skill set Creating explanations Dealing with assumptions Common sense Critical and creative thought systems Presenting powerful arguments

b. Problem Solving and Decision Making

The course shall be designed help participants understand that facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. Topic areas shall include:

Problem solving defined Problem solving styles Problem solving model Six ways to approach a decision The problem-solving tool kits How to think outside of the box

c. Stress Management

The course shall be designed help employees understand job burnout and stress. The course shall discuss the causes of such stress and suggests general and specific stress management strategies that people can use every day.

Topic areas shall include:

Defining stress and how it affects us What is stress about?

Building a solid foundation Mental strategies Stress at work Stress at home Time management tips Drainers and fillers

d. Business Succession Planning: Developing and Maintaining a Plan

The course shall be designed help employees understand Leadership Skills for Supervisors. Topic areas shall include:

A need for succession planning Defining a succession plan

Identifying resources and analyzing tasks Defining roles, responsibilities, and functions Gathering information Forecasting needs Putting the plan together and implementing the plan Evaluating the plan Creating your action plan

e. Conflict Resolution: Getting Along in the Workplace

The course shall be designed help participants understand that conflict is normal. Since conflict can’t be prevented, the attendees learn how to handle or manage conflict in a productive way. Topic areas shall include:

Positives and negatives of conflict Types of conflict Johari windows Five stages of conflict Conflict resolution styles Communication funnel Questioning and listening skills Seven steps to ironing things out Facilitation skills Setting norms

f. Delegation: The Art of Delegating Effectively

The course shall be designed to help employees understand delegation. The course shall explore many of the facets of delegation: when to delegate, and who to delegate to. The course shall go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them. Topic areas shall include:

What is delegation and why you should delegate Picking the right person The delegating meeting Levels of authority Giving instructions Communication skills Monitoring delegation Practicing delegation Giving feedback Becoming a good delegator

g. Leadership Skills for Supervisors: Communication, Coaching, and Conflict

The course shall be designed help employees understand Leadership Skills for Supervisors. Topic areas shall include:

What traits make a good leader Communication as a leadership tool The commitment curves Employee development models Dealing with conflict and difficult issues What successful leaders do

h. Provide Mentoring and Coaching Within the Workplace

The course shall be designed to help employees understand Leadership Skills for Supervisors. Topic areas shall include:

Coaching defined The coaching model Five critical coaching skills

Benefits and consequences of coaching Coaching problems

i. Team Building: Developing High Performance Teams

The course shall be designed help employees understand Leadership Skills for Supervisors. Topic areas shall include:

Types of teams The TORI model Organizations today Stages of team development Communication skills Shared leadership Managing team conflict Trust/relationship model Obtaining consensus Team-shaping factors Team problem-solving Team SWOT analysis

j. Generation Gap – Closing the Generational Gap in the Workplace

The course shall be designed help employees understand Leadership Skills for Supervisors. The course shall explore problems, solutions, and strategies to help overcome issues of the generation gap. Topic areas shall include:

History Finding common ground Silent/Veterans, Boomers, Xers, Ys, and Millennials Recruiting that bridges the gap Solutions The value of planning Developing targeted retention strategies What we really want

4.0 GOVERNMENT FURNISHED PROPERTY (GFP)

None

5.0 DATA DELIVERABLES

Data shall be provided in accordance with the Contract Data Requirements List (CDRL) DD Form 1423.

6.0 PERIOD OF PERFORMANCE

The Period of Performance (PoP) is one (1) calendar year from date of award. There shall be an option for the Government to renew the Agreement upon expiration of the Base Year. The Government will have the right to exercise up to two (2) Option Years. .

7.0 SECURITY

This requirement is UNCLASSIFIED. The Contractor will not require access to nor be required to generate classified information to perform the requirement.

RELEASE OF INFORMATION

(a) Release of information shall be in accordance with Section I, DFARS Clause 252.204-7000, Disclosure of Information.

(b) All technical data provided to the contractor by the Government will be protected from public disclosure in accordance with the markings contained thereon. All other information relating to the items to be delivered or services to be performed under this contract may not be disclosed by any means without prior approval of the appropriate NSWC PCD authority. Dissemination or public disclosure includes, but is not limited to, permitting access to such information by foreign nationals or by any other person or entity; publication of technical or scientific papers; advertising; or any other proposed public release. The contractor shall provide adequate physical protection to such information to preclude access by any person or entity not authorized such access by the Government.

7.1 Controlled Unclassified Information (CUI)

Controlled unclassified information (CUI) is official information that requires the application of controls and protective measures for a variety of reasons and has not been approved for public release, to include technical information, proprietary data, information requiring protection under the Privacy Act of 1974, and Government-developed privileged information involving the award of contracts. CUI is a categorical designation that refers to unclassified information that does not meet the standards for National Security Classification under Executive Order 13526, but is (a) pertinent to the national interest of the United States or to the important interests of entities outside the Federal Government, and (b) under law or policy requires protection from unauthorized disclosure, special handling safeguards, or prescribed limits on exchange or dissemination.

7.2 Minimum Requirements for Access to Controlled Unclassified Information (CUI)

Prior to access, Contractor personnel requiring access to Department of the Navy (DoN) controlled unclassified information (CUI) or "user level access to DoN or DoD networks and information systems, system security and network defense systems, or to system resources providing visual access and/or ability to input, delete or otherwise manipulate sensitive information without controls to identify and deny sensitive information" contractors must have clearance eligibility, or submit an Electronic Questionnaire for Investigation Processing (SF 86) to NSWC PCD Security for processing and subsequent adjudication by the DoN Central Adjudication Facility.

7.3 Minimum Protection Requirements for Controlled Unclassified Information

Security classification guides and unclassified limited documents (e.g., CUI, Distribution Statement Controlled) are not authorized for public release and, therefore, cannot be posted on a publicly accessible webserver or transmitted over the Internet unless appropriately encrypted.

7.4 CUI

CUI is a document designation, not a classification. This designation is used by Department of Defense (DoD) and a number of other federal agencies to identify information or material, which although unclassified, disclosure to the public of the information would reasonably be expected to cause a foreseeable harm to an interest protected by one or more provisions of the Freedom of Information Act (FOIA). This includes information that qualifies for protection pursuant to the provisions of the Privacy Act of 1974, as amended. CUI must be marked, controlled and safeguarded in accordance with DoDI 5200.48, Controlled Unclassified Information (CUI)

7.5 Security of Unclassified DoD Information on Non-DoD Information Systems (DoDI 8582.01) DoD Policy

Adequate security shall be provided for all unclassified DoD information on non-DoD information systems.

Appropriate requirements shall be incorporated into all contracts, grants, and other legal agreements with non-DoD entities.

Information Safeguards are applicable to unclassified DoD information in the possession or control of non-DoD entities on non-DoD information systems, to the extent provided by the applicable contract, grant, or other legal agreement with the DoD.

Information Safeguards

Unclassified DoD information that has not been cleared for public release may be disseminated by the Contractor, grantee, or awardee to the extent required to further the contract, grant, or agreement objectives, provided that the information is disseminated within the scope of assigned duties and with a clear expectation that confidentiality will be preserved. Examples include:

a. Non-public information provided to a Contractor (e.g., with a request for proposal).

b. Information developed during the course of a contract, grant, or other legal agreement (e.g., draft documents, reports, or briefings and deliverables).

c. Privileged information contained in transactions (e.g., privileged contract information, program schedules, contract-related event tracking).

It is recognized that adequate security will vary depending on the nature and sensitivity of the information on any given non-DoD information system. However, all unclassified DoD information in the possession or control of non- DoD entities on non-DoD information systems shall minimally be safeguarded as follows:

a. Do not process unclassified DoD information on publically available computers (e.g., those available for use by the general public in kiosks or hotel business centers).

b. Protect unclassified DoD information by at least one physical or electronic barrier (e.g., locked container or room, logical authentication or logon procedure) when not under direct individual control of an authorized user.

c. At a minimum, overwrite media that have been used to process unclassified DoD information before external release or disposal.

d. Encrypt all information that has been identified as CUI when it is stored on mobile computing devices such as laptops and personal digital assistants, compact disks, or authorized removable storage media such as thumb drives and compact disks, using the best encryption technology available to the Contractor or teaming partner.

e. Limit transfer of unclassified DoD information to subcontractors or teaming partners with a need to know and obtain a commitment from them to protect the information they receive to at least the same level of protection as that specified in the contract or other written agreement.

f. Transmit e-mail, text messages, and similar communications containing unclassified DoD information using technology and processes that provide the best level of privacy available, given facilities, conditions, and environment. Examples of recommended technologies or processes include closed networks, virtual private networks, public key-enabled encryption, and transport layer security.

g. Encrypt organizational wireless connections and use encrypted wireless connections where available when traveling. If encrypted wireless is not available, encrypt document files (e.g., spreadsheet and word processing files), using at least application-provided password protected level encryption.

h. Transmit voice and fax transmissions only when there is a reasonable assurance that access is limited to authorized recipients.

i. Do not post unclassified DoD information to website pages that are publicly available or have access limited only by domain or Internet protocol restriction. Such information may be posted to website pages that control access by user identification and password, user certificates, or other technical means and provide protection via use of transport layer security or other equivalent technologies during transmission. Access control may be provided by the intranet (vice the website itself or the application it hosts).

j. Provide protection against computer network intrusions and data exfiltration, minimally including:

(1) Current and regularly updated malware protection services, e.g., anti-virus, anti-spyware.

(2) Monitoring and control of both inbound and outbound network traffic (e.g., at the external boundary, sub-networks, individual hosts), including blocking unauthorized ingress, egress, and exfiltration through technologies such as firewalls and router policies, intrusion prevention or detection services, and host-based security services. Prompt application of security-relevant software patches, service packs, and hot fixes.

k. Comply with other current Federal and DoD information protection and reporting requirements for specified categories of information (e.g., medical, proprietary, Critical Program Information (CPI), personally identifiable information, export controlled) as specified in contracts, grants, and other legal agreements.

l. Report loss or unauthorized disclosure of unclassified DoD information in accordance with contract, grant, or other legal agreement requirements and mechanisms.

m. Do not use external IT services (e.g., e-mail, content hosting, database, document processing) unless they provide at least the same level of protection as that specified in the contract or other written agreement.

7.6 Operations Security

Operations Security (OPSEC) is concerned with the protection of critical information: facts about intentions, capabilities, operations, or activities that are needed by adversaries or competitors to bring about failure or unacceptable consequences of mission accomplishment.

Critical information includes information regarding:

- Operations, missions, and exercises, test schedules or locations;

- Location/movement of sensitive information, equipment, or facilities;

- Force structure and readiness (e.g., recall rosters);

- Capabilities, vulnerabilities, limitations, security weaknesses;

- Intrusions/attacks of DoD networks or information systems;

- Network (and system) user identifications and passwords;

- Movements of key personnel or visitors (itineraries, agendas, etc.); and

- Security classification of equipment, systems, operations, etc.

The Contractor, subcontractors and their personnel shall employ the following countermeasures to mitigate the susceptibility of critical information to exploitation, when applicable:

- Practice OPSEC and facilitate OPSEC awareness;

- Immediately retrieve documents from printers assessable by the public;

- Shred sensitive and Controlled Unclassified Information (CUI) documents when no longer needed;

- Protect information from personnel without a need-to-know;

- When promulgating information, limit details to that essential for legitimacy;

- During testing and evaluation, practice OPSEC methodologies of staging out of sight, desensitization, or speed of execution, whenever possible.

7.7 DISTRIBUTION LIMITATION STATEMENTS

Technical documentation generated under this Agreement shall carry the following distribution limitation statement. Word processing / electronic files shall have the statements included in the file such that the first page of any resultant hard copy shall display the statements. For drawings, the statements shall be as near to the title as possible without obscuring any detail of the drawing. Additionally, each diskette delivered shall be marked externally with the statements.

DESTRUCTION NOTICE - CLASSIFIED INFORMATION, DESTROY IN ACCORDANCE

WITH SECNAVINST 5510.36, (DON INFORMATION SECURITY PROGRAM) OR NISPOM

RULE (NATIONAL INDUSTRIAL SECURITY PROGRAM OPERATING MANUAL).

UNCLASSIFIED LIMITED DOCUMENTS, (E.G., CUI, DISTRIBUTION STATEMENT

CONTROL) DESTROY BY ANY METHOD THAT WILL PREVENT DISCLOSURE OF

CONTENTS OR RECONSTRUCTION OF THE DOCUMENT