SOW--CNSF_KM_Workforce_Development.pdf

COMMANDER, NAVAL SURFACE FORCE

(CNSP) | STATEMENT OF WORK

STATEMENT OF WORK

COMMANDER, NAVAL SURFACE FORCE, PACIFIC

Human-Centric Knowledge Management Workforce Development Program

1.0 Background

1.1 Commander, Naval Surface Force Pacific (CNSP) generates significant amounts of information and data through meetings, emails, Naval messages, reports, processes, instructions, turnover files, lessons learned, training, collaboration platforms, and daily operations. Gaps in this knowledge, ineffective knowledge sharing, and knowledge hoarding create substantial organizational risk.

1.2 Simply possessing information does not ensure that personnel know what information is important, who needs to know it, when it should be shared, how it should be transferred, which knowledge resides primarily in someone's experience, or how to continue the mission when a critical team member is unavailable. When knowledge resides primarily with individuals, single points of failure exist, and the organization becomes vulnerable to knowledge losses during personnel turnover, Permanent Changes of

Station, retirements, reassignments, promotions, leave, illnesses, deployments, and unexpected absences.

1.3 Technology can store information and data, but technology alone cannot create a workforce that understands how to apply knowledge to accomplish the mission. A human-centric Knowledge

Management (KM) workforce development program is required to define KM practical application

'knowing what to do with the information you have' and translate that understanding into repeatable workplace behaviors across CNSP staff.

2.0 Scope of Work

2.1 The Contractor shall establish a practical understanding and application of human-centric KM across the CNSP staff through customized training, coaching, and reinforcement using a framework based on an initial KM assessment, tailored KM training, guided KM execution, and KM performance feedback over a 12-month Period of Performance. Rather than establishing KM as an additional administrative requirement, the program will integrate knowledge practices into existing staff meetings, training, turnover, planning, execution, and decision-making processes.

2.2 The scope includes one primary cohort of up to 125 CNSP Gov’t and military participants, a designated internal KM Champion group, and leadership participation, supported by a designated CNSP civilian deputy KM Champion to serve as reinforcement continuity for long-term program sustainment.

2.3 At the completion of the engagement, participating personnel shall be capable of answering six fundamental operational questions: (1) What do we need to know to accomplish our mission? (2) Who knows it now? (3) Who else needs to know it? (4) How will we capture, share, transfer, and apply it? (5)

What happens when the person who knows it is not available? (6) How is knowledge captured, shared, and transferred to accomplish CNSP's mission?

3.0 Place of Performance and POCs

3.1 Place of Performance: Naval Amphibious Base San Diego, San Diego, CA (CNSP HQ location), or approved Government virtual platforms when authorized.

3.2 Point of Contact (POC): To be designated by the Technical Point of Contact (TPOC) upon award.

3.3 Security and Base Access: Contractor personnel shall comply with all badging and security procedures for gaining access to Government facilities. The Government will sponsor Common Access

Cards with Flankspeed access. Access to UNCLAS or CUI organizational processes may be required for customization. No classified access is required.

4.0 Applicable Documents

4.1 Joint Travel Regulations / Federal Travel Regulation

4.2 CNSP Organizational Charts, Business Process Flowcharts, and Standard Operating Instructions

(Provided by Government)

5.0 Tasks

The Contractor agrees to perform and/or provide the following tasks across the four-phase framework:

5.1 Phase 1 – KM Assessment (Month 1)

5.1.1 Kickoff & Commitment: Contractor shall conduct an initial on-site kickoff meeting with leadership and execute a Memorandum of Commitment for the program.

5.1.2 Baseline Assessment: Contractor shall meet with designated leadership and selected personnel to assess current understanding of KM, tacit and explicit knowledge flows, existing KM tools, knowledge-sharing barriers, knowledge hoarding, critical knowledge dependencies, turnover risks, and lessons-learned practices. The assessment shall focus on human knowledge behaviors, not a technology audit.

5.1.3 Baseline Deliverable: Contractor shall deliver a KM Baseline Assessment and Priority

Recommendations report at the conclusion of Month 1.

5.2 Phase 2 – KM Training (Months 2–11)

5.2.1 Instructor-Led Training: Contractor shall deliver 10 customized, instructor-led on-site (CNSP HQ) training sessions (up to two hours each) for the primary cohort of up to 125 participants, tailored to

CNSP's mission and established processes.

5.2.2 Course Materials & Read-Aheads: Contractor shall provide participant materials, practical exercises, syllabus read-aheads, and job aids/quick reference guides prior to each session.

5.3 Phase 3 – KM Execution (Months 1–12)

5.3.1 Application Products: Contractor shall facilitate practical application activities using actual CNSP operational challenges. Participants shall develop tangible knowledge products including Critical

Knowledge Maps, KM Self-Assessments, Knowledge Transfer Plans, Turnover Checklists, Onboarding

Interview Templates, AAR Templates, Cross-Training Matrices, and Forceful Backup Contingency Plans.

5.3.2 Program Assessments: Contractor shall conduct three structured KM Assessments during the contract: Initial Assessment (Month 1), Mid-Contract Assessment (Month 6), and Final KM Assessment

(Month 12) with comparative analysis against baseline.

5.4 Phase 4 – KM Performance Feedback (Months 1–12)

5.4.1 KM Champion Development: Contractor shall work with a designated group of internal personnel to develop KM Champions who can reinforce practices post-contract. Champion development includes coaching, implementation guidance, and problem-solving support.

5.4.2 Leadership Engagement & Reviews: Contractor shall deliver 10 monthly, one-hour on-site

Leadership Advisory Sessions and conduct 12 Monthly Leadership Reviews addressing progress, behavior adoption, knowledge risks, and corrective actions.

5.4.3 Culture Reinforcement: Contractor shall provide KM culture reinforcement concepts (KM emails, articles, gamification concepts) to support positive cultural integration.

5.4.4 Playbook & Sustainment Deliverables: Contractor shall author and deliver a Tailored

Organizational KM Playbook documenting CNSP-unique practices, a 12-Month Sustainment Roadmap, a

90-Day Continuation Action Plan, and conduct a Final Leadership Outbrief.

6.0 Hours of Operation

6.1 Contractor services shall align with standard working hours, Monday through Friday, excluding U.S.

Federal Holidays, over the 12-month Period of Performance starting 30 days after contract award.

7.0 U.S. Federal Holidays

Recognized Holidays: The Contractor is not required to perform services on the following recognized

U.S. Federal holidays:

• New Year's Day

• Martin Luther King Jr.'s Birthday

• Presidents' Day

• Memorial Day

• Juneteenth National Independence Day

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

8.0 Travel and Base Access Requirements

8.1 Base access to Naval Amphibious Base San Diego and CNSP headquarters facilities is required for all on-site training, leadership advisory, assessment, and outbrief events. Contractor personnel shall maintain active security badging and comply with all physical security and base access protocols.

9.0 Period of Performance

9.1 The Period of Performance shall be 12 Months from the contract start date. Contract start date shall be 30 calendar days following contract award.

10.0 Government Furnished Support

The Government shall provide the following support to enable performance:

• Designated Government Point of Contact

• Sponsorship for Common Access Cards with Flankspeed system access

• CNSP Staff organizational charts and business process flowcharts

• Access to UNCLAS or CUI organizational processes as required for training customization

• Commitment and scheduling of participating cohort personnel (up to 125 staff plus KM Champions) for the full 12-month PoP

• Appropriate on-site training facilities at Naval Amphibious Base San Diego or approved virtual platform coordination

• Leadership participation in kickoff, monthly reviews, and training sessions

11.0 Physical Security

11.1 No Government Furnished Property or equipment is anticipated for transfer under this contract.

Contractor personnel shall comply with all local physical security regulations and guidelines while present at Government sites.

12.0 Deliverables

The following deliverables are required under this Statement of Work:

Description SOW Ref

Paragraph First Submission

Date Frequency Format /

DID

Human-Centric KM Baseline Assessment &

Recommendations

5.1.3 Month 1 Once Report /

PDF

Monthly Progress Reports (12 Total) 5.4.2 30 Days Post Start Monthly Report /

PDF

Instructor-Led Training Sessions (10 Modules) 5.2.1 Month 2 Monthly (M2-

11) On-site /

Slide Read-aheads

Tailored Job Aids / Quick Reference

Templates

5.2.3 Month 3 Periodic Word / PDF

Templates

Mid-Contract Assessment 5.3.2 Month 6 Once Report /

PDF

Tailored Organizational KM Playbook 5.4.4 Month 11 Once Document /

PDF

Final KM Assessment & Comparative Review 5.3.2 Month 12 Once Report /

PDF

KM Sustainment Roadmap & 90-Day Action

Plan

5.4.4 Month 12 Once Document /

PDF

Final Leadership Outbrief 5.4.4 Month 12 Once Briefing /

Presentatio n