N4571A-27-R-0002.pdf

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGE

1 106

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED 6. REQUISITION/PURCHASE

NUMBER

N4571A-27-R-0002 5494

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than item 7)

COMMANDER, NAVY INSTALLATIONS COMMAND

NAF ACQUISITIONS BRANCH N945

5720 INTEGRITY DRIVE LASSEN BUILDING 457

MILLINGTON, TN 38055-6500

POC: Kelly Cline kelly.l.cline7.naf@us.navy.mil

NOTE: In sealed bid solicitations “offer” and “offeror” mean “bid” and “bidder”.

SOLICITATION

9. Sealed offers in original and electronic copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the depository located in See Section L until 10:00 CT local time 21 DECEMBER 2026 (Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. L-6. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

Kelly Cline

AREA CODE NUMBER EXT.

kelly.l.cline7.naf@us.navy.mil 901 305-3378

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 X I CONTRACT CLAUSES 31-56

X B SUPPLIES OR SERVICES AND PRICES/COSTS 2-7 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

X C DESCRIPTION/SPECS./WORK STATEMENT 8-28 X J LIST OF ATTACHMENTS 57; 86-

D PACKAGING AND MARKING - PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 28 X K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS 57-73 X F DELIVERIES OR PERFORMANCE 28

X G CONTRACT ADMINISTRATION DATA 29-30 X L INSTRS., CONDS., AND NOTICES TO OFFERORS 73-81

H SPECIAL CONTRACT REQUIREMENTS - X M EVALUATION FACTORS FOR AWARD 81-86

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%) (See Section I, Clause NARS.I053)

14. ACKNOWLEDGMENT OF AMEND-

MENTS (The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

NON APPROPRIATED FUNDS

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION: 23. SUBMIT INVOICES TO ADDRESS

SHOWN IN (4 copies unless otherwise specified)

ITEM

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c) ( ) See Section G

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

See Section G

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

(Signature of Contracting Officer)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214 (c) mailto:kelly.l.cline7.naf@us.navy.mil mailto:kelly.l.cline7.naf@us.navy.mil

N4571A-27-R-0002

PART I, SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

B-1. GENERAL. This is a procurement of the Commander, Navy Installations Command (CNIC) Morale, Welfare, and Recreation (MWR) Nonappropriated Funds Instrumentality (NAFI), hereinafter referred to as

NAFI.

B-2. TYPE OF CONTRACT. It is anticipated that this solicitation is to be awarded as a Firm-Fixed-Price type contract with a Base Year of One (1) year with Four (4) One-year option periods.

B-3. SUPPLIES AND/OR SERVICES PRICE/COST SCHEDULE. Offeror is to fill in the proposed pricing table below. The Government anticipates a labor mix from the below list of CLINS that will be utilized against the contract.

B-4. AWARD. Upon award of contract, Sections K, L, and M of the solicitation will be removed, and the

Contractor’s technical proposal, including any revisions will be incorporated by reference, subject to Clause NARS.I015 (Order of Precedence).

B-5.

MilLife Online Learning -Base Year

CLIN LCAT Proposed

HOURS

Unit Issue

Proposed Unit Price

Proposed Total Price

Program Manangement (FFP)

0001 Program Manager (Contract Level) LH

0001a Project Manager LH Subtotal

Training (T&M)

0002 Sr. Program Analyst (Sr.

Instructional Systems Designer)

LH

0002a Program Analyst II (Instructional Systems Designer)

LH

0002b Program Analyst II (Technical Writer, Editor, QA)

LH

0002c Technical Specialist II (Sr. Content Developer)

LH

0002d Program Analyst II (Graphic Designer)

LH

0002e Program Analyst II (508 and SCORM reviewer)

LH

Subtotal

Reporting and Analysis (FFP)

0003 Program Analyst III (Data Analyst) LH

Subtotal

Develop and Maintain Online Resources (T&M)

Technical Specialist II (LMS Admin, Sr. Content Developer)

LH

0004a Program Analyst II (Multimedia

Specialist)

LH

0004b Program Analyst II (Web Design and Content Developer)

LH

0004c Sr. Program Analyst (Course

Administrator)

LH

0004d Program Analyst II (Issue

Resolution)

LH

0004e Program Analyst II (Course Testing and QA)

LH

Subtotal

Travel and ODCs (T&M) 0005 Travel --- 0005a LO NTE $15,000.00

0005a ODCs --- 0005b LO NTE $65,000.00 Subtotal NTE $80,000.00

Total

MilLife Online Learning - Option Year I

Hours

Unit Issue

Proposed Unit Price

Proposed Total Price

Program Manangement (FFP)

1001 Program Manager (Contract Level) LH

1001a Project Manager LH Subtotal

Training (T&M)

1002 Sr. Program Analyst (Sr.

Instructional Systems Designer)

LH

1002a Program Analyst II (Instructional

Systems Designer)

LH

1002b Program Analyst II (Technical

Writer, Editor, QA)

LH

1002c Technical Specialist II (Sr. Content

Developer)

LH

1002d Program Analyst II (Graphic

Designer)

LH

1002e Program Analyst II (508 and SCORM reviewer)

LH

Reporting and Analysis (FFP)

1003 Program Analyst III (Data Analyst) LH

Develop and Maintain Online Resources (T&M)

1004 Technical Specialist II (LMS Admin, Sr. Content Developer)

LH

1004a Program Analyst II (Multimedia

Specialist)

LH

1004b Program Analyst II (Web Design and Content Developer)

LH

1004c Sr. Program Analyst (Course

Administrator)

LH

1004d Program Analyst II (Issue

Resolution)

LH

1004e Program Analyst II (Course Testing and QA)

LH

Subtotal

Travel and ODCs (T&M) 1005 Travel --- 0005a LO NTE $15,000.00

1005a ODCs --- 0005b LO NTE $65,000.00

MilLife Online Learning - Option Year II

HOURS

Unit Issue

Proposed Unit Price

Proposed Total Price

Program Manangement (FFP)

2001 Program Manager (Contract Level) LH

2001a Project Manager LH Subtotal

Training (T&M)

2002 Sr. Program Analyst (Sr.

Instructional Systems Designer)

LH

2002a Program Analyst II (Instructional

Systems Designer)

LH

2002b Program Analyst II (Technical

Writer, Editor, QA)

LH

2002c Technical Specialist II (Sr. Content

Developer)

LH

2002d Program Analyst II (Graphic Designer)

LH

2002e Program Analyst II (508 and SCORM reviewer)

LH

Subtotal

Reporting and Analysis (FFP)

2003 Program Analyst III (Data Analyst) LH

Subtotal

Develop and Maintain Online Resources (T&M)

2004 Technical Specialist II (LMS Admin, Sr. Content Developer)

LH

2004a Program Analyst II (Multimedia

Specialist)

LH

2004b Program Analyst II (Web Design and Content Developer)

LH

2004c Sr. Program Analyst (Course

Administrator)

LH

2004d Program Analyst II (Issue

Resolution)

LH

2004e Program Analyst II (Course Testing and QA)

LH

Subtotal

Travel and ODCs (T&M) 2005 Travel --- 0005a LO NTE $15,000.00

2005a ODCs --- 0005b LO NTE $65,000.00

MilLife Online Learning - Option Year III

HOURS

Unit Issue

Proposed Unit Price

Proposed Total Price

Program Manangement (FFP)

3001 Program Manager (Contract Level) LH

3001a Project Manager LH Subtotal

Training (T&M)

3002 Sr. Program Analyst (Sr.

Instructional Systems Designer)

LH

3002a Program Analyst II (Instructional

Systems Designer)

LH

3002b Program Analyst II (Technical

Writer, Editor, QA)

3002c Technical Specialist II (Sr. Content

Developer)

LH

3002d Program Analyst II (Graphic

Designer)

LH

3002e Program Analyst II (508 and SCORM reviewer)

LH

Subtotal

Reporting and Analysis (FFP)

3003 Program Analyst III (Data Analyst) LH

Subtotal

Develop and Maintain Online Resources (T&M)

3004 Technical Specialist II (LMS Admin, Sr. Content Developer)

LH

3004a Program Analyst II (Multimedia Specialist)

LH

3004b Program Analyst II (Web Design and Content Developer)

LH

3004c Sr. Program Analyst (Course Administrator)

LH

3004d Program Analyst II (Issue Resolution)

LH

3004e Program Analyst II (Course Testing and QA)

LH

Subtotal

Travel and ODCs (T&M) 3005 Travel --- 0005a LO NTE $15,000.00

3005a ODCs --- 0005b LO NTE $65,000.00

MilLife Online Learning - Option Year IV

HOURS

Unit Issue

Proposed Unit Price

Proposed Total Price

Program Manangement (FFP)

4001 Program Manager (Contract Level) LH

4001a Project Manager LH Subtotal

Training (T&M)

4002 Sr. Program Analyst (Sr.

Instructional Systems Designer)

4002a Program Analyst II (Instructional

Systems Designer)

LH

4002b Program Analyst II (Technical

Writer, Editor, QA)

LH

4002c Technical Specialist II (Sr. Content

Developer)

LH

4002d Program Analyst II (Graphic

Designer)

LH

4002e Program Analyst II (508 and SCORM reviewer)

LH

Subtotal

Reporting and Analysis (FFP)

4003 Program Analyst III (Data Analyst) LH

Subtotal

Develop and Maintain Online Resources (T&M)

4004 Technical Specialist II (LMS Admin, Sr. Content Developer)

LH

4004a Program Analyst II (Multimedia

Specialist)

LH

4004b Program Analyst II (Web Design and Content Developer)

LH

4004c Sr. Program Analyst (Course

Administrator)

LH

4004d Program Analyst II (Issue

Resolution)

LH

4004e Program Analyst II (Course Testing and QA)

LH

Subtotal

Travel and ODCs (T&M) 4005 Travel --- 0005a LO NTE $15,000.00

4005a ODCs --- 0005b LO NTE $65,000.00

Base Year & All Option Years Total Estimated Price $ ___________

(END OF SECTION B)

PART I, SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

PERFORMANCE WORK STATEMENT

MILITARY COMMUNITY AND FAMILY POLICY ONLINE TRAINING SUPPORT

C-1. INTRODUCTION

The Office of the Deputy Assistant Secretary of War for Military Community and Family Policy (MC&FP) supports force readiness and quality of life by providing policies, programs, resources, and outreach that advance the well-being of service members, including the National Guard, Reserve, and Coast Guard; their families, survivors, and other eligible members of the military community.

Specifically, MC&FP:

• Provides policy and program oversight for military and family readiness programs that support the Department of War's mission and the evolving needs of the military community.

• Provides programs, resources, training, and educational products in key areas such as family support, child and youth programs, family advocacy, special needs, relocation assistance, spouse education and career opportunities, mobilization and deployment support, casualty and mortuary affairs, Morale, Welfare and Recreation, resale policy, state liaison activities, and nonprofit partnership.

• Provides online resources, tools, communications, and outreach that connect the military community, leaders, service providers, policymakers, nonprofit entities, and other stakeholders to appropriate support programs and information.

• Supports continuous improvement through innovative practices, process efficiencies, automation, and responsible artificial intelligence-enabled capabilities, where approved by the Government, to streamline operations, reduce resource burdens, and maximize measurable cost savings and cost avoidance.

Title 10, U.S. Code, Chapter 88, Subchapter I, Military Family Programs, is a statutory driver for Online Learning Systems and MilLife Learning. It requires online resources that provide comprehensive information to members of the Armed Forces and their families regarding available benefits and services, including contact information for obtaining specific assistance. This Performance Work Statement (PWS) establishes the requirements for online training support services that are timely, accurate, accessible, user-focused, mission-relevant, and compliant with applicable laws, regulations, policies, cybersecurity, privacy, accessibility, and data protection requirements.

C- 2. SCOPE

The government requires a contractor to provide support services for its learning management system, which consists of the MilLife Learning platform, maintained under a separate contract, and online learning environment https://millifelearning.militaryonesource.mil. The contractor shall support a portfolio of approximately 90–120 online courses, microlearning products, and related learning assets, including new development, updates, maintenance, third-party course support, reporting, accessibility review, and operational support as directed by the Government. The learning environment shall apply, at a minimum, evidence-based adult learning practices, including adult learning theory, Bloom’s Taxonomy, Kirkpatrick’s levels of evaluation, https://millifelearning.militaryonesource.mil/

Merrill’s principles of instruction, multimedia learning principles, and Human-Centered Design. The system includes the MilLife Learning platform, Student Information System, User Information System, Blackboard platform, and related tools that support course delivery, learner access, content management, reporting, analytics, communications, and operations. The contractor shall identify, develop, test, and implement AI-enabled tools, workflows, and technologies, as approved by the Government, to streamline operations, reduce duplication, improve productivity, achieve measurable cost savings and cost avoidance while ensuring all products remain accurate, current, accessible, secure, and compliant with applicable requirements.

C-3. BACKGROUND

Planning for MilLife Learning began in 2013, and the system, formerly My Training Hub, launched in 2014 with its first five courses offered in early 2015. As of October 2026, MilLife Learning offers online courses and related resources serving service members, including National Guard, Reserve, and Coast Guard members;

families; survivors; service providers; DoW civilians; MC&FP staff; community support organizations; and contractors. On February 26, 2026, consistent with Executive Order 14179, Removing Barriers to American Leadership in Artificial Intelligence, MC&FP’s Online Learning Systems team began integrating artificial intelligence into four of the five phases (Analysis, Design, Development and Evaluation) of the ADDIE model.

This effort supports the modernization of outdated, manual processes, reduces subject-matter expert review timelines, conserves resources, and delivers measurable cost savings and cost avoidance.

C- 4. APPLICABLE DOCUMENTS AND REFERENCES

C- 4.1. Technical References: Details specific references that must be complied with when developing the Learning Management Program content or products. This list includes Department of War (DoW) Directives and Instructions, Office of Management and Budget memorandums and circulars, public law, Office of the Secretary of War and DoW memorandums, and other policies and forms. (See Appendix 1_PWS_Technical References)

C- 4.2. Internal Content Management System (iCMS) User Guide: This is a Common Access Card (CAC)/External Certificate of Authority (ECA) enabled secure online content management system for all MC&FP websites and applications. iCMS stores, shares, and publishes content to online resources. iCMS and the Oracle Database provide the storage mechanism for most of the content shown on the MC&FP websites.

(See Appendix 2_PWS_ Internal Content Management System (iCMS) User Guide and MilLife Learning iCMS User Guide.)

C- 4.3. Military Community and Family Policy Style Guide: This is a PDF version of the online MC&FP Style Guide Application located on the Military Community Outreach Portal. (See Appendices 3.1 and 3.2_PWS_Video and 508 Accessibility Checklists)

C- 4.4. Tasking, Assignments and Reporting (TAR) User Guide: CAC/ECA enabled secure online project management system for development and maintenance of all MC&FP websites, applications and program-specific project management. This allows contractor staff to engage in seamless workflow with complete oversight by Government managers. Provides the Government with notification of all activities for review and approval of work progress/products. (See Appendix 4_PWS_ Tasking, Assignments and Reporting (TAR) User Guide)

C- 4.5. Military Community and Family Policy Supplemental Section 508 Compliance Accessibility Guidelines: (See Appendix 5_PWS Constraints)

C- 4.6. External Certificates of Authority (ECA) Computer Access Tokens: (See Appendix 6_PWS_ Link Vertting SOP). DoW-approved certificate that provides the means for industry partners and external entities to securely communicate with the DoW and authenticate to DoW information systems.

C- 4.7. Constraints: This section lists laws, rules, regulations, standards, technology limitations and other constraints that the Contractor must adhere to or work under. (See Appendix 5_PWS_Constraints)

C- 4.8. Link Vetting Application: The Link Vetting Application was created to support the ability to hyperlink to sources external to the Department of Defense and Military Community & Family Policy by maintaining a listing of approved and disapproved URLs, as well as allowing program managers the ability to request validation of new URLs. (See Appendix6_PWS_ Link Vetting Standard Operating Procedures)

C- 4.9. Chapman Alliance Ratio: The Government considers the Chapman Alliance Ratio as an industry benchmark in estimating the level of effort and costs for curriculum development. This benchmark has been used in developing the Government’s requirements and cost estimate.

(See Appendix 7_PWS_Chapman Alliance Ratio)

The table on the following page includes, but is not limited to, URL address and functional description for each MC&FP enclave platform relevant to the learning management program and this PWS. All websites and applications in the MC&FP enclave are supported by the iCMS.

Website/Application URL Description

DoD Safe (Secure Access File Exchange) https://safe.apps.mil/ A secure application to deliver unclassified graphic files, final deliverables, and/or video/audio streams. The application enables authenticated DoW CAC users and guests (unauthenticated users) to securely send and receive large files (up to 8 gigabytes) that are too large to transmit via email.

Application Messaging System (AMS) http://apps.militaryonesource.

mil/AMS

CAC/ECA enabled a secure online application to collect all incoming user feedback from all MC&FP websites and applications. Responses from the webmaster and subject-matter experts are documented and tracked.

Blackboard Learn (pre-production) https://militarycfp-test.blackboard.com

Blackboard test and pre-production server environment for courseware.

Blackboard Learn (production) https://militarycfp.blackboard .com

Blackboard's publicly accessible web interface for courseware

Google Analytics http://www.google.com/analy tics/

Third-party, publicly accessible application requiring a login/username. Application is a database for online application statistics for MC&FP websites and applications for use by MC&FP management staff.

Internal Content Management System (iCMS) http://pre.apps.militaryoneso urce.mil/icms

CAC/ECA enabled secure online content management systems for all MC&FP websites and applications. The iCMS stores, shares, and publishes content to online resources. The iCMS and Amazon Web Services provide the storage mechanism for most of the content shown on the MC&FP websites.

Link Vetting Application https://apps.militaryonesourc e.mil/lva

CAC/ECA enabled secure online hyperlink/URL submission, vetting, and annual re‐vetting application.

Military Community and Family Policy Information and Resources Portal https://apps.militaryonesourc e.mil/MOS/f?p=328:HOME:

109330346671381:

Accessible staff web page providing quick access to MC&FP websites, applications, publications and staff services environments.

MilLife Learning Admin https://millifelearning.militar yonesource.mil/admin

Administrative access for student information, to include grade reports, course enrollments, student records and student maintenance.

MilLife Learning

(pre-production) https://millifelearning.pre.mil itaryonesource.mil

MilLife Learning test and pre-production server environment.

http://apps.militaryonesource.mil/AMS http://apps.militaryonesource.mil/AMS https://militarycfp-test.blackboard.com/ https://militarycfp-test.blackboard.com/ https://militarycfp.blackboard.com/ https://militarycfp.blackboard.com/ http://www.google.com/analytics/ http://www.google.com/analytics/ http://pre.apps.militaryonesource.mil/icms http://pre.apps.militaryonesource.mil/icms https://apps.militaryonesource.mil/lva https://apps.militaryonesource.mil/lva https://apps.militaryonesource.mil/MOS/f?p=328:HOME:109330346671381 https://apps.militaryonesource.mil/MOS/f?p=328:HOME:109330346671381 https://apps.militaryonesource.mil/MOS/f?p=328:HOME:109330346671381 https://millifelearning.militaryonesource.mil/admin https://millifelearning.militaryonesource.mil/admin https://millifelearning.pre.militaryonesource.mil/ https://millifelearning.pre.militaryonesource.mil/

MilLife Learning (production) https://millifelearning.militar yonesource.mil/

MilLife Learning's publicly accessible web interface

Tasking, Assignments and Reporting (TAR) https://apps.militaryonesourc e.mil/MOS/f?p=TAR:HOME :203546690743560:

CAC/ECA enabled a secure online project management system for the development and maintenance of all MC&FP websites, applications and program-specific project management. Allows contract technical and content staff to engage in seamless workflow with complete oversight by government managers. Provides government managers with notifications of all activity for review and approval of work progress/products.

C- 5. MAIN OBJECTIVES

Support the learning management system and environment, which includes the MilLife Learning platform and online courses. Support includes creating, implementing and modifying government approved services. These services shall include business process management, product development, systems analysis, training support services, program management, and administrative support services for the learning management system.

C- 5.1. Training Products: Develop, deliver, modify, and maintain original, existing, and Government-accepted third-party online training products.

C- 5.2. Training Support Services: Provide planning, analysis, design, development, implementation, evaluation, maintenance, and continuous improvement support for online training products and related initiatives.

C- 5.3. Business Process Management: Develop, document, streamline, and improve business processes that support instructional systems design, curriculum development, content maintenance, standardization, program operations, and applicable DoW and MC&FP policy requirements.

C- 5.4. Reporting, Metrics, and Quality Control: Provide reporting, analysis, metrics, quality control, and data-informed recommendations to measure program, platform, and course effectiveness.

C- 5.5. Operations and Direct Support: Deliver daily operational, technical, graphic, usability testing, product development, program management, project management, administrative, and logistical support for MilLife Learning resources.

C- 5.6. Innovation and AI-Enabled Efficiencies: Identify, develop, test, and implement Government-approved automation, artificial intelligence-enabled tools, and process improvements to reduce manual work, improve productivity, support cost savings, and achieve cost avoidance.

C-5.7. COMPLIANCE WITH UNBIASED ARTIFICIAL INTELLIGENCE (AI) PRINCIPLES

(a)Definitions. As used in this contract— Large Language Model (LLM) means a generative AI model trained on vast, diverse datasets that enable the model to generate natural-language responses to user prompts.

Unbiased AI Principles means the principles of "Truth-seeking" and "Ideological Neutrality," as established in Executive Order 14319 and defined below.

https://millifelearning.militaryonesource.mil/ https://millifelearning.militaryonesource.mil/ https://apps.militaryonesource.mil/MOS/f?p=TAR:HOME:203546690743560 https://apps.militaryonesource.mil/MOS/f?p=TAR:HOME:203546690743560 https://apps.militaryonesource.mil/MOS/f?p=TAR:HOME:203546690743560

Truth-seeking means the LLM is truthful in responding to user prompts seeking factual information or analysis.

The LLM prioritizes historical accuracy, scientific inquiry, and objectivity, and acknowledges uncertainty where reliable information is incomplete or contradictory.

Ideological Neutrality means the LLM is a neutral, nonpartisan tool that does not manipulate responses in favor of ideological dogmas.

Significant Modifications means any changes made by the contractor or subcontractor to the AI model that could reasonably be expected to alter its adherence to the Unbiased AI Principles. For the purposes of compliance with the Unbiased AI Principles, this definition includes, but is not limited to, changes to training data and model architecture, and alterations to filtering and content moderation.

(b) Contractor Obligation. The contractor must ensure that any LLM or other AI model provided under this contract complies with the Unbiased AI Principles throughout the period of performance. The documentation submitted in the contractor's proposal represents the baseline for this compliance and will be documented in the awarded contract. The contractor must provide the Government with updated documentation when significant modifications are made to the AI model.

(c) Materiality and Non-Compliance.

1.

Compliance with Unbiased AI Principles is a material requirement of the contract.

2.

In the event the LLM output appears to violate the Unbiased AI Principles, the Contracting Officer will provide written notification to the contractor. The Contractor must, within 15 business days, investigate the matter and provide a written response to the Contracting Officer detailing the findings, whether there was a violation, the most likely cause of the violation, the contractor's proposed corrective action(s) to remedy the violation, and the contractor's proposed timeline to complete the corrective action(s).

(d) Subcontracts. The contractor must insert the substance of the mandatory requirements for compliance with the Unbiased AI Principles in all subcontracts at any tier for the acquisition, development, or integration of LLMs to be used or delivered in the performance of this contract.

C- 6. GENERAL REQUIREMENTS

The contractor shall furnish all work, management, supervision, labor and materials necessary to ensure the effective and efficient performance of functions identified throughout this PWS. The contractor shall be capable of providing flexible, responsive, and high-quality services and support.

C- 6.1. Security Requirements. The contractor shall ensure that all personnel with access to Government systems, applications, data, or records are properly trained, credentialed, and informed of their responsibilities for protecting Government information. Contractor personnel shall complete required training in cybersecurity, privacy, PII, ethics, and system access before accessing Government systems or data, and shall provide training certificates or evidence of compliance upon request.

C- 6.1.1. Personnel performing cybersecurity, information technology, system administration, data access, or related functions shall comply with applicable DoD instruction 8140-series cyber workforce qualification requirements or other Government-directed standards. The contractor shall safeguard all Government data, system information, user information, course records, source files, and sensitive information from unauthorized access, disclosure, modification, or misuse.

C- 6.1.2. The contractor shall use only Government-approved systems, tools, repositories, and artificial intelligence-enabled capabilities when handling Government information. The contractor shall not enter, upload, process, or store Government data, PII, sensitive information, source files, or non-public program information in non-Government-approved AI tools or external systems.

C- 6.1.3. Safeguarding of Covered Information and Cyber Incident Reporting. The contractor shall safeguard Government data and Controlled Unclassified Information (CUI) in accordance with DFARS 252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting, and shall implement the security requirements of NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations, on all contractor information systems used to process, store, or transmit Government data, CUI, or Personally Identifiable Information (PII) under this PWS. This includes all sensitive background investigation and personnel security data collected for human resources and security purposes, which must be protected against unauthorized disclosure. The contractor shall report any known or suspected cyber incident affecting Government data or systems to the Contracting Officer’s Representative (COR) and MC&FP’s Chief Information Officer (CIO) within 72 hours of discovery and shall preserve affected systems and data for Government review upon request.

C- 6.1.4. Cybersecurity, Privacy, and CUI Training. The contractor shall ensure that all personnel complete the DoD Cyber Awareness Challenge, Identifying and Safeguarding Personally Identifiable Information (PII) training, and DoD Controlled Unclassified Information (CUI) training before accessing Government systems or data, and annually thereafter. The contractor shall maintain records of completed training and provide evidence of compliance through MC&FP’s Personnel and Access Maintenance (PAM) application.

C- 6.1.5. Personnel Security, Position Designation, and Suitability. All contractor personnel are subject to Department of Defense (DoD) Personnel Security Program requirements. As documented in the Position Designation Records (PDRs), all positions under this contract are designated as High Risk public trust positions. Contractor personnel must undergo and successfully maintain a favorable Tier 4 background investigation, which is the minimum investigation level required. Prior to onboarding, contractor personnel must complete the appropriate Optional Form (e.g., OF-306, Declaration for Federal Employment). A preliminary review for potentially derogatory information (derogatory review) shall be conducted prior to authorizing interim access or a final suitability determination. Adjudication of derogatory information and overall suitability and fitness determinations shall be applied in accordance with the standards and criteria outlined in 5 CFR 731.

C- 6.1.6. NBIS and eApp Submission Procedures (MC&FP Personnel Security). The contractor shall coordinate directly with the MC&FP Personnel Security (PERSEC) office to initiate all background investigations. Contractor personnel are required to complete and submit their background investigation applications via the electronic Application (eApp) through the National Background Investigation Services (NBIS) system. The contractor shall ensure all applicant submissions are accurate, complete, and finalized within the specific timelines and instructional guidelines established by MC&FP PERSEC.

C- 6.1.7. Contractor Facility Security Officer (FSO) and Security Team Responsibilities. The contractor’s designated FSO and internal security team shall serve as the primary liaisons to the MC&FP PERSEC office. The FSO and security team are strictly responsible for providing MC&FP PERSEC with complete, accurate, and timely onboarding packages for all personnel prior to system or facility access. Responsibilities include, but are not limited to:

I. Pre-screening candidates and ensuring the accurate completion of required forms (e.g., OF-306).

II. Initiating and tracking NBIS/eApp submissions and coordinating fingerprinting requirements.

III. Monitoring the status of personnel investigations and Continuous Vetting (CV) within the

Defense Information System for Security (DISS), NBIS, or successor systems.

IV. Promptly reporting any locally discovered adverse or derogatory information regarding contractor personnel to MC&FP PERSEC.

V. Immediately notifying MC&FP PERSEC of any personnel resignations, terminations, or changes in employment status to ensure the timely deactivation of clearances, system access, and credentials.

C- 6.1.8. Action on Derogatory Information and Unsuitable Determinations. If the Government identifies derogatory information during the preliminary derogatory review, the formal background investigation, or through Continuous Vetting (CV) that renders a contractor employee unsuitable or unfit, the Government reserves the right to deny, suspend, or revoke interim or final access to Government systems, facilities, and data. In accordance with the Privacy Act, specific details regarding the derogatory information will not be disclosed to the contractor company. If an individual (including a counselor) is found not suitable: The CNIC Contracting Officer (CO) or Contracting Officer’s Representative (COR) will provide notification via a letter to the contractor of the adjudication results.

There are currently no waivers to the background check/suitability process, and all contractor personnel designated for work under this contract must be approved by the Program Manager (PM). Upon notification of an unfavorable determination, the contractor shall immediately remove the affected individual from performing any duties under this contract. The contractor must immediately revoke the unsuitable individual's access to all Government information, and they shall not be permitted to work on this contract in any capacity. The contractor shall facilitate any adjudication dispute and appeal requests, including communication with the Government, on behalf of individuals that the contractor submits for background/suitability checks. All final suitability and fitness determinations remain at the sole discretion of the Government.

C- 6.1.9. Continuous Vetting. In alignment with the Trusted Workforce (TW) 2.0 framework, the legacy system of periodic reinvestigations is replaced by Continuous Vetting (CV). All contractor personnel shall be enrolled in and subject to CV protocols once their initial background investigation is favorably adjudicated. Enrollment and monitoring will be managed through the Defense Information System for Security (DISS), the National Background Investigation Services (NBIS), or successor Government systems of record.

C- 6.1.10. Credentialing and Access. In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Federal Information Processing Standards Publication 201-3 (FIPS 201-3), contractor personnel must receive a favorable interim or final suitability determination and successfully pass an FBI fingerprint check prior to the issuance of a Common Access Card (CAC) and the granting of physical or logical access. The contractor shall immediately return or deactivate credentials when access is no longer required, including in the event of an unfavorable suitability determination.

C- 6.1.11. Common Access Card (CAC) and External Certificate of Authority (ECA). The contractor shall obtain and maintain a valid DoD-approved CAC or ECA credential, as applicable, for personnel requiring access to DoD or MC&FP information systems, in accordance with Appendix 9 _PWS_Computer Access Tokens. The contractor shall submit System Authorization Access Requests (DD Form 2875) as required for system access and shall immediately return or deactivate CAC/ECA credentials when access is no longer required, upon separation of the individual, or at contract completion, and shall provide a written accounting of issued credentials upon Government request.

C- 6.1.12. Cybersecurity and System Usage. Personnel performing cybersecurity, information technology, or related functions shall comply with applicable DoD instruction 8140-series cyber workforce qualification standards. The contractor shall use only Government-approved systems, tools, and systems when handling Government information. The contractor shall not use, install, or permit covered telecommunications equipment or services, covered applications, or other technology prohibited under the FAR, DFARS, or the Federal Acquisition Supply Chain Security Act on any information system, device, or account used to perform this PWS.

C- 6.1.13. Privacy Impact Assessments and Systems of Records Notices. The contractor may have access to sensitive, privileged, and confidential Government data, information, and materials protected by the Privacy Act of 1974 and remain the sole property of the Government. The contractor shall support the Government’s maintenance of Privacy Impact Assessments (PIAs) and System of Records Notices (SORNs) and shall promptly notify the Government of any new, modified, or discontinued collection, use, storage, or sharing of PII that may require a PIA or SORN update. Unauthorized disclosure of Privacy Act-covered or CUI materials is a criminal offense.

C- 6.2. Intellectual Property Rights. The existence of any patent, patent application, or other intellectual property right that encumbers any deliverable shall be disclosed in writing accompanying the delivery. If no such disclosures are provided, the data rights provisions in DFARS 252.227-7013 and 252.227-7015 apply.

C- 6.3. Section 508 (WCAG 2.0) Compliance and Validation Requirements. The contractor shall adhere to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d) and Revised Section 508 Standards in 36 Code of Federal Regulations (CFR) § 1194.1 and Appendices A, C, and D. Section 508 requires that when Federal agencies develop, procure, maintain, or use Information and Communications Technology (ICT), Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Covered deliverables include, but are not limited to, online training, electronic documents, multimedia, graphics, audio, video, websites, applications, third-party courseware, job aids, guides, and supporting products.

The contractor shall adhere to DoD Manual (DoDM) 8400.01 (November 14, 2017), “Accessibility of Information and Communications Technology (ICT)”. DoDM 8400.01 further implements Section 508 of the Rehabilitation Act of 1973 and Subpart 39.2 of the FAR via the assignment of responsibilities and procedures.

DoDM 8400.01 ensures that individuals with disabilities have access to and use of ICT that the DoD develops, acquires, maintains, or uses. It further ensures that the access and use of ICT are comparable to what individuals without disabilities are provided. The contractor shall ensure that the list is easily accessible by typical users beginning at the time of award.

The contractor shall provide personnel with the appropriate certifications and/or training to perform the functional role assigned. The Government is not responsible for providing funding or training for contractor personnel to obtain a certificate and/or to take training that would otherwise be required in advance of employment to perform that functional role. Exceptions to certification and training requests may be considered when the required knowledge to perform the role advances beyond the current operational or technical environment or if the certification and training is not available to the public.

C- 6.3.1. The contractor shall incorporate accessibility throughout design, development, testing, delivery, maintenance, and remediation. The contractor shall identify accessibility issues, notify the Government of required updates or remediation, provide recommendations and levels of effort as needed, and ensure online deliverables are reviewed for accessibility before Government acceptance.

C- 6.4. Plain Language Requirements. The contractor shall ensure that all written content and learner-facing materials produced or maintained under this contract comply with the Plain Writing Act of 2010 and applicable DoW and MC&FP guidance on clear communication. Covered deliverables include, but are not limited to, online training content, course descriptions, learner guides, job aids, FAQs, policy summaries, email templates, multimedia scripts, assessments, and supporting documentation.

C- 6.4.1. The contractor shall apply plain-language principles during the design, development, testing, delivery, maintenance, and remediation of all deliverables; measure and document readability using industry-standard metrics (for example, Flesch-Kincaid Grade Level or equivalent); and meet Government-specified readability targets for each content type; content shall be structured to support efficient and effective translations for diverse audiences, where required by the government.

C- 7. TASK REQUIREMENTS

The contractor shall support a portfolio of approximately 90–120 online courses and related learning assets, including new development, updates, maintenance, microlearning products, third-party course support, reporting, accessibility review, and operational support as directed by the Government. Contractor shall develop, manage, and sustain the MilLife Learning portfolio in accordance with statute, federal policy, and industry best practices. In all AI-assisted workflows and practices used to improve curriculum design, development, evaluation, implementation, reporting, and maintenance, the contractor will adhere to Executive Order (E.O.) 14319, Preventing Woke AI in the Federal Government, and Office of Management and Budget (OMB) Memorandum M-26-04, Increasing Public Trust in Artificial Intelligence Through Unbiased AI Principles. All AI-generated or AI-augmented training outputs must measurably demonstrate improved productivity, quality, cost savings, and cost avoidance while maintaining strict factual accuracy and ideological neutrality.

C- 7.1. Program and Project Management. The contractor shall manage contract execution, staffing, schedules, deliverables, risks, meetings, levels of effort, quality control, documentation, and coordination with Government stakeholders. The contractor shall maintain a Government-approved Quality Control Plan and ensure timely communication of issues, risks, and performance concerns. The contractor shall review and update at least 50 percent of the course portfolio every two years, unless otherwise directed by the Government.

The contractor shall support development of new or substantially revised learning products based on evidence-based research, learner feedback, statutory requirements, policy changes, or Government direction.

C- 7.2. Curriculum Design and Training Product Development. The contractor shall analyze, design, develop, modify, implement, and maintain online training products using Government-approved instructional design processes and evidence-based adult learning practices. Appendix 6 and Appendix 7 provide additional guidance for the instruction design process. Training products may include eLearning courses, microlearning modules, videos, tutorials, job aids, guides, infographics, performance support tools, and Government-accepted third-party content. The contractor shall support a portfolio of microlearning products that deliver focused, accessible, task-specific learning in concise formats aligned to learner needs, course objectives, and MC&FP program requirements.

C- 7.3. Instructional Design, Learning Evaluation, and Content Quality. The contractor shall conduct analysis, design, development, implementation, evaluation, and maintenance activities for online and hybrid learning products. The contractor shall develop learning objectives, instructional strategies, assessment tools, evaluation methods, design documents, project plans, pilots, testing, and revisions. The contractor shall validate content for accuracy, completeness, usability, accessibility, learner relevance, and alignment with Government-approved requirements. Expertise may include, as applicable and approved by the Government, AI-enabled instructional design, generative-AI content prototyping, adaptive learning approaches, learning analytics, SCORM/xAPI integration, microlearning, competency-based design, UX, WCAG accessibility, rapid prototyping, and immersive learning technologies.

C- 7.4. Content Maintenance and Statutory Alignment. The contractor shall review, update, and maintain online training, resources, course materials, metadata, links, multimedia, and related content to ensure products remain accurate, current, accessible, and aligned with applicable law, regulation, policy, and Government direction, including covered benefits and services addressed through MC&FP online resources.

C- 7.5. LMS Operations and Technical Support. The contractor shall support MilLife Learning's daily operations, course configuration, pre-production testing, production release, SCORM compliance, user access, system functionality, course delivery, source-file storage, knowledge repositories, operational documentation, help desk consultation, service notices, and coordination with Government and contractor technical teams.

C- 7.6. Reporting, Metrics, Analytics, and Quality Control. The contractor shall collect, analyze, and report data on course activity, learner progress, completions, evaluations, satisfaction, effectiveness, utilization, quality control, and program performance. The contractor shall provide Government-approved reports, metrics, findings, and recommendations to improve training products, data collection, decision-making, and program effectiveness.

C- 7.7. AI-Enabled Innovation and Business Process Modernization. The contractor shall identify, develop, test, implement, and document Government-approved artificial intelligence-enabled tools, automation, workflows, and business process improvements that streamline course development, content review, SME coordination, reporting, maintenance, link management, quality control, microlearning development, and administrative operations. These efforts shall reduce manual work, improve productivity, decrease duplication, support measurable cost savings, and achieve cost avoidance.

C- 7.8. Accessibility, Security, Privacy, and Compliance.

The contractor shall ensure applicable deliverables, systems support activities, training products, documents, multimedia, and online resources comply with Section 508, cybersecurity, privacy, PII, records management, branding, style, data protection, and other applicable Federal, DoW, and MC&FP requirements. The contractor shall ensure that the required personnel complete applicable access, cybersecurity, PII, ethics, and system-related training before performing work requiring such access.

C- 8. PERSONNEL REQUIREMENTS

Contractor personnel working under this PWS shall be United States citizens and be able to effectively interface and communicate with civilian and military personnel at all levels. Demonstrated knowledge in military culture and experience in working with military support programs is preferred.

C- 8.1. MILITARY SPOUSE POSITION FLEXIBILITY AND RETAINMENT

C- 8.1.1. The contractor shall ensure remote-friendly positions are available for personnel who are military spouses and are subject to a reassignment to a new duty station or Permanent Change in Station (PCS) of their service member.

C- 8.2.2. The successful awardee shall hire all qualified military spouses who worked under the previous, incumbent contract into available positions under the new award. If the successful awardee is the incumbent, they shall retain all qualified military spouses under the new award.

C- 8.2. KEY PERSONNEL

For the purposes of this PWS, “Key Personnel” are certain skilled, experienced professionals and/or technical personnel, such as those directly responsible for management of the contract, or those personnel whose professional/technical skills are certified essential for successful performance of the requirements of this PWS.

Resumes for key personnel positions shall be provided at proposal submission for evaluation.

C- 8.2.1. Key personnel assigned to perform under this PWS shall meet the education, experience, and background requirements for their assigned positions, and possess the skill mix necessary to perform efficiently, reliably, and professionally. The contractor shall certify that all proposed key personnel information is true and complete, and that the named individuals are available at the start of the contract.

C- 8.2.2 Military Spouse Hiring Preference The successful awardee shall make good-faith efforts to hire all qualified military spouses who worked under the previous, incumbent contract into available positions under the new award. If the successful awardee is the incumbent contractor, it shall retain all qualified military spouses under the new award.

“Qualified” means a military spouse who:

1.Meets…