Attachment 5 - Past Performance Customer Assessment Form.docx
DOCX document 21 KB Posted
- Solicitation number
- N3904024R0156
About this file
This document is an Attachment 5 - Past Performance Customer Assessment Form for a federal contract opportunity. The form is used to collect feedback from a customer on the past performance of an offeror for a specific contract. The form covers key areas such as quality of work, timeliness, responsiveness, overall strengths and weaknesses, and willingness to award to the contractor again. The related federal contract opportunity is for the provision of non-commercial production trade labor support services, including 10 experienced, skilled, and qualified Marine TempElectricians personnel, 2 supervisors, and program management to support non-nuclear production labor modernization and repair work at the Portsmouth Naval Shipyard. The period of performance is from September 16, 2024, to April 11, 2025, with specified hours of work for the various labor categories. The contract is being solicited by the Department of the Navy Naval Sea Systems Command.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 6 - Quality Assurance Surveillance Plan .pdf | ||
| Attachment 7-QASP Matrix.xlsx | XLSX spreadsheet | |
| N3904024R0156 Solicitation 7-16-24.pdf | ||
| Exhibit A003-Contractor Weekly Reporting Hours.xlsx | XLSX spreadsheet |
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Text version
Attachment #5 N3904024R0157, Touch Labor
| PAST PERFORMANCE CUSTOMER ASSESSMENT FORM |
| Form ___ of ___ |
Contract Information (May Be Completed by Offeror)
Name of Offeror
Contract/Order Number & Project Title
Contract Type
Date of Award
Period of Performance
Total Award Value
Customer Assessment (Must Be Completed by Customer)
| 1 |
| Quality. |
(i) Describe Satisfaction with the Offeror
(ii) Describe instances of rework and/or deficiency reports (Instances where vendor did not meet technical, personnel or management requirements)
(iii) Describe the overall quality and proficiency of the workforce provided by the contractor.
| 2 |
| Timeliness. |
(i) Describe offerors demonstrated ability to comply with: delivery and/or performance schedules. What were the causes of any delay?
(ii) Describe timeliness of submission of requested information, reports, and invoicing
| 3 |
| Responsiveness |
(i) Describe Offeror’s demonstrated ability to respond to your concerns.
(ii) Describe Offeror’s efforts to isolate and resolve problems and take systemic improvement action.
| 4 |
| Identify the contractor’s overall strengths and weaknesses. |
| 5 |
| Given the choice, would you award to this contractor again? |
| 6 |
| Are you aware of any other contracted efforts performed by this contractor similar in nature to this contract? Please identify contract/program and point of contact. |
| 7 |
| Is there anyone else we should send this questionnaire to? Please identify by name, organization, and phone number. |
Customer Printed Name
Title & Organization
Telephone Number & Email
Signature & Date
Note, the completed form must be submitted to the Contracting Office directly by the Customer.
File details come from the government source that posted it. Updated .