SOW.docx

1. SCOPE OF WORK. At present, the Portsmouth Naval Shipyard (PNS) is in possession of a SnapStream system which includes a server with multiple TerraBytes (TB) usable space, encoders, and software. Maintenance is required to ensure operational availability. Attachment 1 identifies the Portsmouth Naval Shipyard SnapStream equipment requiring maintenance.

2. GENERAL. The Contractor shall provide all labor, equipment, tools, materials, replacement parts, and supervision necessary to perform the maintenance indicated in this SOW for the Government owned SnapStream equipment located at Portsmouth Shipyard, Kittery, ME unless otherwise specified by the Government. In some cases, materials and/or equipment may be more readily accessible by the Government. The Contractor must complete all work In Accordance With (IAW) the terms and conditions specified herein. All references in this SOW to “Contractor personnel” include both Contractor employees and subcontractors. The Government and the Contractor understand that the services to be provided under this contract by the Contractor are non-personal services and that no employer-employee relationship exists between the Government and the Contractor. The Government may provide technical direction which will assist the Contractor in accomplishing the maintenance IAW the SOW; however, the Government will not control the methods used by the Contractor to perform the service requirements set forth in the SOW, except where safety of personnel is at risk. The Contractor shall, at no time, perform any work action within Building 374, without a representative of the Information Systems Department (Code 109) of Portsmouth Naval Shipyard present.

3. PERIOD OF PERFORMANCE. Maintenance shall be performed during the base year period as shown in the contract. A typical project schedule covers approximately two to four weeks, though the actual length of time is dependent on the project size and complexity. Each project is unique and the information described herein describes the typical activities involved in executing a Display wall project.

4. REPLACEMENT PARTS/PRODUCTS. The Contractor shall use only new parts.

4.1 Replacement parts used in the performance of this contract shall be the same or equal to those recommended by the manufacturer’s technical manuals or specifications.

4.2 The Contractor is responsible for obtaining equipment maintenance service manuals that are not available from the Government.

5. MANDATORY REPORT. The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Portsmouth Naval Shipyard via an invoice presented to the Government. The Contractor is required to provide all required data information requested by the Government. Inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2017. Contractors may direct questions to the Code 109 representative.

6. CONTRACTOR PERSONNEL. Contractor personnel shall wear required Government furnished badge, and be easily recognized. This may be accomplished by Contractor personnel wearing distinctive clothing bearing the name of the company and/or by wearing appropriate badges which contain the company name and employee’s name.

6.1 Contractor personnel are required to hold a Government verified Secret (or higher) security clearance. See section 12 for more security related requirements.

6.2 Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on the Portsmouth Naval Shipyard.

6.3 The Contractor shall assure that Contractor personnel completely understand the requirements of this Statement of Work. All Contractor service technicians must have sound mechanical aptitude and ability; must have basic understanding of machinery, both mechanical and electrical; must have the ability to understand and comprehend technical manuals, drawings, diagrams and any other technical data supplied by various manufacturers. All Contractor service technicians must have working knowledge of diagnosis and repair for the types of equipment included in this SOW and be capable of diagnosis and repair.

7. QUALITY CONTROL PLAN. The Contractor shall establish and maintain a complete Commercial Quality Control Plan to ensure the requirements of the contract are provided as specified.

7.1 The plan shall include an inspection system covering both preventative and remedial maintenance repairs required by this contract. The plan must ensure that quality service levels are maintained throughout contract performance.

7.2 The Contractor shall maintain records of all inspections conducted by the Contractor and any necessary corrective action taken. This documentation and all records and schedules, as described in the SOW, that are the responsibility of the Contractor, are the property of the Government and shall be made available to the Government during the term of the contract.

8. QUALITY ASSURANCE. The Government is responsible for performing Government quality assurance functions for all services and supplies furnished under this contract. Contractor performance is subject to review by the Government and Contract Official. Upon contract award, the identity of the Government POC will be promptly furnished to the Contractor.

8.1 The Government will advise the Contractor in writing when discrepancies occur, and will request corrective action. The Government will make annotation of the discrepancy; the date and time the deficiency was noted, and will request the Contractor (or authorized representative) to initial the entry.

9. MAINTENANCE SUPPORT HOURS. The Contractor shall provide preventative maintenance (PM) support services Monday through Friday between the hours of 0830 and 1730, excluding federal holidays.

9.1 The Government observes the following federal holidays:

9.1.1 New Year’s Day 1 January

9.1.2 Martin Luther King Jr. Birthday Third Monday in January

9.1.3 Presidents Day Third Monday in February

9.1.4 Memorial Day Last Monday in May

9.1.5 Independence Day 4 July

9.1.6 Labor Day First Monday in September

9.1.7 Columbus Day Second Monday in October

9.1.8 Veterans Day 11 November

9.1.9 Thanksgiving Fourth Thursday in November

9.1.10 Christmas 25 December

If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday. The Contractor shall not be required to perform PM services on these days. Also, in the event an Executive Order issued by the President of the United States declares Agencies of the Federal Government closed on a Contractor-scheduled PM, service date, the Government will advise the Contractor on whether PM services should be performed for that day or services should be rescheduled.

9.2 The Contractor shall provide remedial maintenance support services Sunday through Saturday, including federal holidays, between the hours of 00:00 and 23:59.

10. ENVIRONMENTAL COMPLIANCE. The Contractor shall comply with all Federal, State and Local regulations as well as NAVSEA installation rules and policies regarding the use, storage, transport and disposal of hazardous materials and wastes.

10.1 The Contractor shall provide a Material Safety Data Sheet (MSDS) to the Contracting Officer or Government for any chemicals brought on site to perform the requirements in the contract and shall provide the MSDS to the Contracting Officer or Government prior to bringing the chemicals to the worksite.

11. SECURITY REQUIREMENTS. The Contractor or authorized representative shall submit to the Government a roster, on company letterhead, identifying all Contractor personnel who will be performing work under this contract and require access to the equipment for which maintenance services are required.

11.1 The roster shall contain the following information about each individual. An updated roster and individual information shall be provided to the Government when any Contractor personnel changes occur:

11.1.1 Name (last, first, middle initial), aliases

11.1.2 Status (type of employment)

11.1.3 Name of company

11.1.4 Office Phone

11.1.5 Home address

11.1.6 Date of birth

11.1.7 Weight, height, color hair and eyes

11.1.8 Length of anticipated employment

11.1.9 Social Security Number

11.2 The roster shall be furnished to the Government within 5 business days after the date of contract award. When any Contractor personnel changes occur, the Contractor shall provide an updated roster and individual information to the Government within 5 business days. The prompt submission of this information will keep to a minimum any delay and inconvenience to the Contractor and Contractor personnel in performance of the contract. The information will be used for completion of the Form PTSMH 5521/11486 (Local Visitor Request Form), completed by the Government for the NAVSEA Portsmouth Site Security Officer.

11.3 Contractor personnel must bring personal identification which indicates proof of citizenship, such as an original birth certificate or current Passport, and all completed forms to the Site Security Officer for badge photograph and identification when notified by the Government.

11.4 The Contractor and Contractor personnel shall comply with all security requirements imposed by the installation commander at all times while on the installation. Contractor personnel involved in civil crimes and/or other incidents of misconduct may be restricted entry to the base. The Contractor is responsible for insuring the badges are returned within three calendar days of employee termination or contract completion.

11.5 The Contractor shall prohibit the use of Government issued keys or Electronic Access Cards by any persons other than Contractor personnel. The Contractor shall prohibit the opening of locked areas by Contractor personnel to permit entrance of persons other than Contractor personnel engaged in the performance of assigned work in those areas.

12. SAFETY REQUIREMENTS. Work Site Operational Safety Environment – Contractors and non-PNS Government Agencies (NPGAs) shall be responsible to read and understand the requirements of OSHECM Chapter 250 and can see an electronic copy of OSHECM Chapter 250 (latest revision) by using the following web site:

NAVSEA OCCUPATIONAL SAFETY, HEALTH AND ENVIRONMENT CONTROL MANUAL FOR NAVAL SHIPYARDS CHAPTER 250, HAZARDOUS ENERGY CONTROL The Contractor shall provide and require their personnel to wear personal protection equipment (PPE) (e.g., hearing protection, eye protection, gloves, steel-toed shoes or boots, aprons, masks, face shields, reflective vests, safety harnesses for fall protection in accordance with OSHA CFR 1926 (construction) and CFR 1915 (shipyard) standards. The contractor is required to follow all appropriate lockout/tag out requirements as specified by OSHECM Chapter 250 and CFR 1915.89. Contractor shall conform to all applicable safety and occupational health standards published in the Federal Register or any other Occupational Safety and Health Administration (OSHA) Public Laws and ensure employees observe safety, traffic control, and fire prevention requirements in effect at the site.

12.1 The Contractor shall notify the Contracting Officer or Government immediately (within one (1) hour) of the occurrence of any accidents and incidents resulting in either personal injury, loss of life, property damage to a government facility or equipment.

12.2 The Contractor shall inform personnel in the process of pursuing recognition under the Occupational Safety and Health Administration’s (OSHA) Voluntary Protection Program (VPP). The Contractor is not required to “certify” to VPP, but employees must be aware of the VPP and the Shipyard’s efforts towards the recognition.

13. GOVERNMENT-FURNISHED FACILITIES AND SUPPORT SERVICES.

13.1 Work area: The Government will make available during performance of this contract work spaces close to equipment location. The Contractor shall be responsible for the orderliness and cleanliness of all areas utilized in the performance of this contract. These areas will be neat and clean, free from fire and safety hazards and unsanitary conditions.

13.2 Utilities: The Government will make available at no cost to the Contractor water and electricity for Contractor connection at Government provided work areas. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities and shall include the following:

13.2.1 Lights shall be used only in areas where and when work is actually being performed.

13.2.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the Contractor or by Contractor personnel in Government areas unless authorized.

13.2.3 Water faucets or valves shall be turned off after use.

13.2.4 Government telephones shall not be used for personal reasons. Telephone access will be made available for the Contractor’s use for approved calls only. All calls require prior authorization by the Government. Unauthorized calls by the Contractor will be reported to the Contracting Officer for resolution.

14. EMERGENCY MEDICAL SERVICES. The Government will provide emergency medical treatment and emergency patient transportation service for Contractor personnel. The Contractor shall reimburse the Government the cost of medical treatment and patient transportation service at the current impatient or outpatient treatment rate as appropriate. Telephone number for Urgent Care is:2333 from a Portsmouth Naval Shipyard phone or 911.

15. GOVERNMENT OBSERVATIONS. Government personnel other than representatives from the Information Systems Representative Electrical Shop may, with Contractor/Government coordination, observe or inspect Contractor operations. These personnel may not interfere with Contractor performance.

16. DOCUMENTATION AND RECORDS. All documentation, records, and schedules, as described in this SOW, which are the responsibility of the Contractor, are the property of the Government and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current. Documentation, records, and schedules shall be turned over to the Government upon termination or completion of the contract. All documentation, records, and schedules are subject to the Freedom of Information Act and privacy Act.

END OF STATEMENT OF WORK

STATEMENT OF WORK (SOW) FOR MAINTENANCE ON SNAPSTREAM EQUIPMENT AND SOFTWARE IN THE

COMBINED EMERGENCY CONTROL CENTER (CECC), BLDG 374, AT

PORTSMOUTH NAVAL SHIPYARD

KITTERY, ME

THE SNAPSTREAM SERVERS*

PNSYDS15

Ser#1624551

PNSYDS16

Ser#1623873

PNSYDS17

Ser#1623874

PNSYDS18

Ser#1623875

*Servicing includes proprietary software loaded on the servers.