Attachment_1a_-_QASP_Matrix_-_Sol_19Q0229.pdf
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- N3904019Q0229
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QASP Matrix
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Attachment (A)
N3904019Q0229 Attachment A to Attachment 1
QUALITY ASSURANCE SURVEILLANCE PLAN, (QASP MATRIX)
LODGING SERVICES
IN SUPPORT OF SAILOR BERTHING
Performance Objective Performance Standard (and AQL) Method of Assessment
Customer Service Schedule accommodations 95% of the time. Submitted correctly 95% of the time.
Customer feedback.
Review of submitted invoices.
Units are furnished and provide sanitary living conditions as required by the Specifications
Provide 99% of the time.
Customer feedback and/or random inspection.
Provide for Maid Services in accordance with the Specifications
Services performed in a timely manner 95% of the time. Customer feedback.
Do not provide more rooms than the order authorizes 100% of the time. Review of invoices.
Provide timely Customer Service regarding problems or questions relative to a specific unit
Respond within sixty (60) minutes for 95% of the customer's problems or questions during the month.
*Customer Service available twenty-four (24) hours a day access seven days a week).
Customer feedback, review of records/reports.
N3904019Q0229 Attachment A to Attachment 1
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