Att_4._QASP_Matrix_19RC90376_Vacuum_Recovery_Units.pdf

Attachment A

QUALITY ASSURANCE SURVEILLANCE PLAN

SANDBLAST VACUUM RECOVERY UNITS RENTAL (N3904019RC90376)

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

Deliverable or Service

Requirement

Measurement/

Metric

Performance Standards

Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Vacuum Recovery

Units

Quality

Timeliness

Responsiveness

All equipment provided shall perform in accordance with requirements identified in Table

V of Specification.

Delivery of equipment and required technical documentation must be on time per the specifications.

Within twenty-four

(24) hours of initial notification of the need for repair, the

Contractor shall send a technician to the job-site to repair

0%

Customer Feedback

Unannounced inspections by the COR and/or

Technical Point of

Contact

100% review of all monthly reports

Positive and negative performance by the

Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past

Performance.

Contracting officer will review all documented performance reports prior to exercising options.

Inability of the contractor to meet required standards of PWS and this document may result in options not being exercised.

All positive and negative findings will be reported in the Contractor Performance

Appraisal Rating System (CPARS).

Attachment A the equipment. The defective unit(s) shall be repaired within forty-eight (48) hours of initial notification or, if the original defective unit(s) cannot be made operational, replaced within seventy-two (72) hours of initial notification.