Attachment_A_-_QASP_Matrix_-_Sol.docx
DOCX document 21 KB Posted
- Attached to
- Long-Term Lodging for Portsmouth, NH area
- Solicitation number
- N39040-17-T-0002
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QASP Matrix
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Other files
| File | Type | Posted |
|---|---|---|
| Questions-Answers_10-6-16.docx | DOCX document | |
| P0001.pdf | ||
| RFQ_17-T-0002.pdf | ||
| Attachment_1_-_QASP_-.doc | DOC document | |
| Attachment_3_-_PAST_PERFORMANCE_INFORMATION_FORM.doc | DOC document | |
| Attachment_2_-_CAP_FFP.doc | DOC document |
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N39040-17-T-0002 Attachment A to Attachment 1
QUALITY ASSURANCE SURVEILLANCE PLAN, (QASP MATRIX)
LODGING SERVICES
IN SUPPORT OF SAILOR BERTHING
| Performance Objective |
| Performance Standard (and AQL) |
| Method of Assessment |
| Customer Service |
| Schedule accommodations 95% of the time. Submitted correctly 95% of the time. |
| Customer feedback. Review of submitted invoices. |
| Units are furnished and provide sanitary living conditions as required by the Specifications |
| Provide 99% of the time. |
| Customer feedback and/or random inspection. |
| Provide for Maid Services in accordance with the Specifications |
| Services performed in a timely manner 95% of the time. |
| Customer feedback. |
| Do not provide more rooms than the order authorizes |
| 100% of the time. |
| Review of invoices. |
| Provide timely Customer Service regarding problems or questions relative to a specific unit |
| Respond within sixty (60) minutes for 95% of the customer's problems or questions during the month. *Customer Service available twenty-four (24) hours a day access seven days a week). |
| Customer feedback, review of records/reports. |
Attachment (A)
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