Att._6_QASP_Attchmt_A _QASP_Matrix.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

Portable Chemical Toilets

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

ABOARD 688 CLASS SUBMARINES

Deliverable or

Service Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Portable Chemical Toilets

Quality

Timeliness

Responsiveness

Contractor’s ability to provide and maintain all rental equipment as identified in Section C of the contract. All equipment provided shall be provided and maintained in accordance with requirements identified in the Specification.

The contractor shall deliver equipment within fourteen (14) days of either written or oral notification from the Contracting Officer.

In the event of an equipment or maintenance service breakdown, service shall be provided within four (4) hours of notification to the Contractor. In the event the equipment cannot be returned to service within twelve (12) hours, replacement shall be provided within twenty-four (24) hours.

Contractor shall provide twenty-four (24) hour service.

0%

Inspections conducted by Contracting Officer’s Representative (COR) and/or Surveillance/Technical

POC

Customer feedback

Customer feedback

Positive and negative performance by the Contractor will be recorded accordingly in the COR monthly report. Such records may be used as a means of ensuring the Contractor’s corrective action. This data will be retained for the life of this contract in the Quality Assurance file, and will be considered for future evaluation(s) of past performance.