15-T-0219_Attachment_3_-_QASP_Matrix.rtf

QUALITY ASSURANCE SURVEILLANCE PLAN,(MATRIX)

200 HP VACUUM RECOVERY UNITS (760) – FY15

Deliverable or Service Requirement Measurement/ Metric Performance Standards Maximum Error Rate Method of Surveillance Procedures to be taken when performance standards are met/not met Vacuum Recovery Units (VRU’s)

Quality

Timeliness

Responsiveness All equipment provided shall perform in accordance with requirements identified in Table V of Specification.

Delivery of equipment and required technical documentation must be on time per the specifications.

Within twenty-four (24) hours of initial notification of the need for repair, the Contractor shall send a technician to the job-site to repair the equipment. The defective unit(s) shall be repaired within forty-eight (48) hours of initial notification or, if the original defective unit(s) cannot be made operational, replaced within seventy-two (72) hours of initial notification.

0%

Inspections conducted by Contracting Officer’s Representative (COR) and/or Surveillance/Technical

POC

Customer feedback Positive and negative performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance.