N3220519R9003 Exhibit B QASP.pdf

Exhibit B - QASP

MILITARY SEALIFT COMMAND

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

WARTSILA BRAND EQUIPMENT (SUPPLY) AND MAINTENANCE REPAIR

1.0 INTRODUCTION:

This QASP has been developed to comply with the Federal Acquisition Regulation (FAR) Subpart 37.6 – Performance Based

Contracting. The purpose of this plan is to recognize the responsibility of the Contractor to carry out its quality obligations and shall contain measurable performance standards so that the Government receives the quality of the services called for in the contract. This QASP is designed to define the performance management approach, define roles and responsibilities, define methodologies used to monitor and evaluate Contractor’s performance and define the performance standards from which the

Contractor will be measured. The Government reserves the right to further supplement this QASP on a Delivery Order (DO) /

Task Order (TO) basis. This may include additional performance metrics and performance monitoring methodologies.

2.0 IDENTIFICATION OF WORK TO BE PERFORMED:

The Contractor shall provide maintenance and support of the Wartsila Equipment to include but not limited to: Jetavator, Impeller

Shaft, Impeller, Shafts, Stern Tube Shafts, Stern Tube Seals, Stern Tube Assemblies, Propellers, Liners, Bearings, Line Shaft

Bearings, Thrust Bearings, Bulkhead Seals, Retractor System, Sealing Unit, Hydraulic Steering System, hydraulic reversing systems on MSC Class Vessels. The Contractor shall provide an array of services that include, but are not limited to, Management, Supervision, Shipboard Service, Shop Service, Engineering Service, Tech Support, Equipment Refresh Support, Equipment Refresh Support, Personnel, Propulsion System Repairs, Jet Drive System Repairs, Propulsion System Testing, Jet

Drive System Repairs, Labor, required to maintain all Wartsila Systems Equipment, Assemblies, Parts, Subparts/Subassemblies, kits, training and all items detailed in Paragraph 2.0-3.0.

3.0 PERFORMANCE MANAGEMENT APPROACH:

The Contractor’s internal quality control system will set forth the staffing and procedures for self-inspecting the quality, timeliness, customer satisfaction and other performance requirements in the PWS.

The purpose of the QASP is to provide guidelines and procedures by which the Contractor’s performance will be evaluated and assessed. The QASP is intended to be a “living” document that will be revised or modified as circumstances warrant, and is therefore provided for information only. The QASP is based on the premise that the Contractor is responsible for quality assurance in the performance of their work, but it is the Government’s responsibility to periodically ensure they are receiving the work that was contracted for.

4.0 ROLES AND RESPONSIBILITIES:

Contracting Officer: Responsible for monitoring contract compliance, performing contract administration and resolving any differences between the observations documented by the COR and the Contractor’s performance.

Contracting Officer’s Representative (COR): The primary technically oriented representative assigned to monitor contract performance. The COR is responsible for providing technical direction to the Contractor and will perform the final inspection and acceptance of all deliverables under the contract. The COR will also have the responsibility of performing periodic sampling and documenting customer feedback.

5.0 METHODOLOGIES TO MONITOR PERFORMANCE:

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the

Government to evaluate Contractor performance. The primary methods of surveillance are Customer input / Feedback. Customer feedback may be obtained either from the results of the formal customer satisfaction surveys or from random customer complaints.

Customer complaints, to be considered valid, must set forth in writing the detailed nature of the complaint, and must be certified by the COR. The complaint will then be forwarded to the Contracting Officer’s for review. If the Contracting Officer’s determines that the complaint is valid, the Contractor will be formally notified in writing. The Contractor will have five (5) business days to formulate a response detailing the actions taken to remedy the complaint filed.

6.0 DOCUMENTATION:

The COR shall maintain copies of all reports, evaluations, recommendations and any actions related to the Government’s performance of the performance assessment function in the COR file for this contract. All records shall be maintained for the life of this contract.

7.0 REQUIRED PERFORMANCE METRICS:

Task or

Deliverable

Metric

Type

Performance

Standard

Performance

Indicator

Surveillance

Method

Incentive

(Negative)

Provide

Maintenance

Support of

Wartsila

Equipment

Timeliness Perform all requirements in accordance with the

Performance Work

Statement.

100% of the work is completed on time.

Wartsila

Customer

Satisfaction

Survey & COR

Tracking /

Customer

Complaints.

CPARS

Evaluation less than Satisfactory for non-conforming

TO/DO.

Nonconforming work shall be negotiated IAW

FAR 52.212-4

Provide

Maintenance

Support of

Wartsila

Equipment

Quality Perform all requirements in accordance with the

Performance Work

Statement.

100% of the work is completed in accordance with the Statement of

Work Tasks.

Wartsila

Customer

Satisfaction

Survey & COR

Tracking /

Customer

Complaints.

CPARS

Evaluation less than Satisfactory for non-conforming

TO/DO.

Nonconforming work shall be negotiated IAW

FAR 52.212-4

Provide shipment of

Parts to

Shipment

HUBS

Timeliness

Perform all requirements in accordance with the

Performance Work

Statement.

100% of the shipments is completed in accordance with the Statement of

Work Tasks.

Wartsila

Customer

Satisfaction

Survey & COR

Tracking /

Customer

Complaints.

CPARS

Evaluation less than Satisfactory for non-conforming

TO/DO.

Nonconforming work shall be negotiated IAW

FAR 52.212-4.

CTIP

Compliance

Compliance with FAR

52.222-50, Combating

Trafficking in

Persons

Inspection by the COR Random 100% compliance

Non-Compliance will be immediately reported to the contracting officer

(see DFARS PGI

222.1703)