1.03_PWS.pdf

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Statement of Work Cell Phone Wireless Services

Naval Special Warfare Unit One

1. Description of Requirement

The Naval Special Warfare Unit One has a requirement for cell phone wireless communication, roaming, text-message, voice mail, and caller-ID services between and within:

Marianas Region (Guam, CNMI, FSM, Palau) continental United States (CONUS)

Afghanistan American Samoa Australia Bahrain Bangladesh Cambodia Cameroon

Cayman Island China Cyprus Haiti Hong Kong India Indonesia Japan Kuwait Laos Macau

Malaysia Mexico Oman Pakistan Papua New Guinea Philippines Singapore South Korea Sri Lanka Thailand Vietnam

The contractor will provide a minimum of 90 wireless communication devices capable of delivering secure encrypted voice/text/data transmissions with unlimited local voice and SMS and unlimited local data services. The number of phones includes 60 devices with international data plan and 30 devices with local shared minutes plan. All 90 devices will include any 911 and Local Number Portability (LNP) surcharges which are mandatory.

Item 1: 12 Months, Unlimited Blackberry/iPhone Plan to include Local/Guam/U.S. voice calling, local SMS, and data services. Unlimited International voice calling/usage, SMS and data roaming; Total 60 units Item 2: 12 Months, UNLIMITED Local (GUAM) shared minute plan with U.S. voice, SMS; Total 30 units Item 3: 12 Months, Emergency 911 surcharges (up to 90 units) Item 4: 90 each, Local Number Portability (LNP)

Period of Performance: 1 Mar 2018 thru 28 Feb 2019

2. Services

2.1 The contractor shall bear all costs for activating, migrating or transfer of services from another carrier. The contractor shall not charge the Government for activation and/or deactivation during the phase-in from another carrier.

2.2. The contractor shall provide the following coverage at no cost: Unlimited calling service (minutes) at fixed rates. There shall be no roaming restrictions within the United States, including Guam, and CNMI, FSM, Palau, Afghanistan, Australia, Bahrain, Bangladesh, Cambodia, Cameroon, Cayman Island, China, Cyprus, Haiti, Hong Kong, India, Indonesia, Japan, Kuwait, Laos, Macau, Malaysia, Mexico, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Thailand, and Vietnam.

2.3 Domestic: Unlimited local incoming/outgoing voice minutes, unlimited incoming/outgoing local data transfer, unlimited text messaging, unlimited local unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, Speakerphone option and expandable home coverage. Service will not include 1-900 or collect calls. Service and equipment supporting this plan must work anywhere in Guam.

2.4 Long-Distance: Unlimited long distance incoming/outgoing voice minutes, unlimited incoming/outgoing long distance data transfer, unlimited text messaging, unlimited long distance roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, and expandable home coverage. All communication devices require long distance and international service. Service will not include 1-900 or collect calls.

2.5 International: Unlimited international incoming/outgoing voice minutes, unlimited incoming/outgoing international data transfer, unlimited text messaging, unlimited international roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, and expandable home coverage. Not all communication devices will require international services and such services will be left at the discretion of the customer. Service will not include 1-900 or collect calls.

2.6 The contractor shall maintain their system and end-user equipment to the standards established in the company’s quality assurance program. The contractor will train users to manipulate equipment and features to their fullest extent without incurring additional expense to the Government.

2.7 Service Provider will notify the Technical Point of Contact (TPOC) and the Contracting Officer of all planned service outages two business days prior to scheduled outage. Reports shall include: affected areas, estimated timelines, and Provider POC specific to outage.

3. Equipment & Device Accessories

3.1 The contractor shall provide a description of the device’s capabilities and instructions on its use. Contractor shall provide the standard cell phone kit that normally includes an AC charger, USB connector and hard wire earpiece. All equipment does not need to be One-Net approved and will include a receipt at delivery.

3.2 Devices and accessories shall be capable of receiving service on multiple frequency bands and the associated mode of the contractor system (e.g. GSM, TDMA/AMPS, CDMA/AMPS, IDEN).

3.3 The contractor shall provide a list of models of the communication devices and list of accessories. Contractor will provide a price list for associated accessories including, but not limited to: automobile chargers, holster or belt-clip case, and wireless hands-free communication device.

4. Customer Service

4.1. The contractor shall designate a POC and an alternate who are experienced in the handling of US Government accounts. The POC and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract based on this PWS.

4.2. The contractor shall 24/7 customer service to respond to trouble calls. Response to trouble calls must be in real time (i.e. no automated message services) and assistance must be provided by a person in a decision-making capacity. Response to trouble calls may require emergency processing of delivery orders, issuing wireless communication devices, providing replacement units, and resolving user connection and service problems. Trouble calls shall have a response within 12 hours, with a fix and/or replacement within 24 hours for domestic and international service.

5. Charges

5.1 Throughout the life of the contract, the Contracting Officer may add new plans or delete plans in accordance with current market trends, technology changes, Government Policy changes, and usage changes. Changes shall be issued via modification to include additional funds or movement of funds from one CLIN to another. Billing shall be prorated for the billing period and the Government shall only be responsible and billed for the remaining units. The contractor shall not charge the Government to establish or restore service, internal/external porting of telephone numbers, telephone number changes, and/or to change or activate/deactivate service features.

5.2 Termination of one or more access lines/features shall be made at the end of a billing period. In cases of misuse, command withdrawal/relocation, or other mission-related situations, termination will be immediate or as directed by the Contracting Officer via modification

6. Invoices/Billing

6.1 The Government shall require a separate statement for each ordering activity (account). This statement shall be a record of service and equipment use to include, but not limited to, a detailed record for each incoming/outgoing call, phone number and serial number. Method of payment shell be Wide Area Work Flow (WAWF). The contractor in coordination with the TPOC shall determine the method of delivering statements to the ordering activity for services provided (such as electronic, paper or secure website).

6.2 Detailed airtime, data, and voice billing (per unit) shall be delivered electronically on a monthly basis, no later than 15 dyas after invoice delivery. Data shall be in format file such as Microsoft Excel, XML, Microsoft Access, or comma/tab delimited file. Invoices or billing statements are to indicate usage/costs by Contract Line Item Number (CLIN) and device ID.

7. Performance Requirement

The Governments Performance Requirement Summary Table below addresses deliverables identified for surveillance and the methods to ensure quality of the deliverables as outlined in this PWS.

Deliverable Performance Requirements Surveillance Acceptable Quality Level

Transition & Activation

If required, seamless, non-disruptive transition from one contractor to another in accordance with contract requirements (para 2)

Approved transition plan submitted by Offeror as well as customer feedback

100% completion in accordance with transition plan

Devices

New, non-refurbished, carrier unlocked devices are provided within reasonable time agreed upon by the Contractor and TPOC.

Defective or replacement devices are provided within 3 business days of notification by TPOC. The following number of devices are required: 150 (para 1)

Delivery and acceptance of devices by TPOC 100% delivery

Coverage

Provide island-wide voice, text, and data coverage in Guam, U.S.

as well as other international countries (para 2)

Customer feedback 100% coverage

Usage Notification Notify KO and TPOC as stated in the contract (para 2.7) Assessment by TPOC 100% of the time

Invoices Timely and accurate (para 6) TPOC or other persons identified in contract award

100% submitted in a timely manner. 90% invoice issues resolved within 60 days

8. The Technical Point of Contact is:

LSC Rodriguez, Ivan Naval Special Warfare Unit ONE PSC 455 Box 182

FPO AP 96540-1182

Comm: 671-339-6033 Email: ivan.rodriguez@socom.mil Fax: 671-339-6288

9. Appendices

A. Forms & Templates

APPENDIX A

Forms and Templates With the quote, the contractor shall provide an order template to be used in the performance of the contract and a sample delivery receipt or ticket to be used when delivering new equipment.

ORDER TEMPLATE with the following information:

Month of Delivery:

Delivery Date:

ESN :( Electronic Serial Number) MTN: (Mobile Telephone Number) Manufacturer:

Model Number:

Accessories:

PWRR #:

Account Code:

DELIVERY RECEIPT

To include date, description, price and CLIN number Printed name and signature by vendor representative Printed name and signature of person receiving equipment