RFI Questions.pdf

Department of the Navy Naval Hospital Lemoore, CA

Modular Battery Replacement Service 32 x SYSBT4 (Symmetra PX 80kW Frame 208V / WMBRS32-MBT4) Serial #PD0815260045.

Solicitation #N0025922Q0037

RFI Questions

1) Question: Do you have, and can you provide floor plans (e.g., within PDF format of the location(s) for APC UPS units will be located. If so, this would help in our assessment of your UPS unit locations for preventative maintenance service support. Yes

2) Question: are the UPSs located in an office, data center or computer room environments?

Network Operation Center

3) Question: How many buildings are current UPS units located in the various states? 1

4) Question: Are this new or existing APC UPS units all in same buildings? Existing APC UPS

5) Question: Are current APC UPS units located on multi – floors or a single floor? Single Floor

6) Question: Does Naval Hospital currently have an incumbent service provider providing service and preventative maintenance (PM) coverage? If so, please identify incumbent provider? I think they are asking about the current contract number just put the contract number.

7) Question: Will NAVAL Hospital replace any of current UPS units if so, please identify which APC UPS will be replaced? No

8) Question: When were the current (e.g., Month & Year, etc.) APC UPS units installed?

Provide by Schneider eletric

9) Question: Has any of the current APC UPS units received any preventive maintenance (PM) service support coverage since their installation? Yes

10) Will Naval Hospital provide copy of service logs for all UPS units? Yes

11) Question: Are all or part of the APC UPS units considered mission critical equipment that require either four (4) or two (2) hours response time? Yes

12) Question: Does Naval Hospital require an immediate phone response within two (2) hour and on – site service tech within four (4) hours? Yes

13) Question: Emergency Service: does current vendor/contractor provide prompt emergency service including diagnosis, repair, parts, and labor to correct the problem within 4 hours? Yes

14) Question: Can Naval Hospital, please explain the type of scenario you see vendor/contractor providing emergency service? Please give an example. These batteries are utilized as a means to maintain power during power loss (e.g unplanned or planned power outages, natural disasters, etc.)

15) Question: Does Naval Hospital expect new manufacturer or refurbished parts? Both

16) Question: Are adequate Spare Parts for all APC UPS kept onsite. If yes, what are level spares parts kits required for onsite requirements? No

17) Question: Will Naval Hospital provide service vendor with designated/assign work area/room area if needed for assign onsite personnel/staffing if required? Yes, The work area is where the unit is

18) Question: Are there any outstanding APC UPS unit’s maintenance or repair issues with current service provider that new service vendor will needs to manage? No, I don’t think so (Schneider electric would not)

19) Question: Can Naval Hospital please consider extending bid due date by three (3) more business days until all RFI questions has been answer? No

20) Question: Is its easy access to move or install APC UPS units to various locations of building if required doing the normal business day? Yes

21) Question: Are there any loading dock restrictions in terms of size of truck that can prevent getting access to building during operating hours? No

22) Question: Does Masonite need to be placed for flooring protection when servicing, deinstall or reinstall APC UPS unit(s)? No

23) Question: How far (in feet) is it from loading dock to the various APC UPS unit’s location room(s)? (e.g., Building floor plan would help identify UPS permanent location).Unit is located on 2nd Floor from loading docks / Have a floor Plan upon request

24) Question: How many Preventative Maintenance (PM) visit per year (e.g., one or two semi-annual PM, etc.)? Refer to contract Put contract number and Schneider number

25) Question: Do Naval Hospital want Full-Service coverage where all repairs and emergency calls are covered? (Standard exceptions are batteries and full cap/fan replacements) or just PM visits with the response time and those items would be billable? Full-Service coverage

26) Question: Can Naval Hospital please provide the number # of batteries per UPS unit at site location if possible. Some UPS units have 25-40 batteries, and some can have hundreds which affects the cost to PM for each UPS unit. 128 x Battery Units Model: SYBTU1-PLP, For accuracy get with schieder but it also should be in the contract with Schneider