Swissray_Service_Maintenance_SOW.doc

STATEMENT OF WORK

MEDICAL EQUIPMENT SERVICE MAINTENANCE WITH NO LOANER OPTION

GENERAL REQUIREMENTS:

The effort required hereunder shall be performed in accordance with this Statement of Work and in accordance with all other terms and conditions set forth herein.

The Contractor hereby known as the ‘Vendor’, shall provide all services, materials and equipment necessary for the repair/preventive maintenance of equipment, to ensure dependable and reliable equipment operation. Swissray DDR Formula Plus: ECN: 098128; SN: S4022909 located in room K251 and Swissray DDR Formula Plus, ECN: 112782; SN: S403139 located in room 253, Marine Corps Recruit Depot, Branch Health Clinic, building 596,. The covered service agreement to include Monday to Friday 0800 to 1700, 2 hours response time, 98% uptime guarantee, unlimited labor, unlimited travel, parts are from OEM, x-ray tube unlimited coverage, digital detector coverage, software updates and upgrades and PACS connectivity support. The scope of work performed under these specifications includes the furnishing of all labor, and parts to perform all repairs on equipment listed, to assure continued operation at their designed efficiency and capacity.

“Repair” means any (a) modification, adjustment, or replacement of the hardware that corrects a malfunction by bringing the hardware into material conformity with the technical specifications for the hardware or (b) a procedure or routine that, when observed in the regular operation of the hardware, avoids the material adverse effect of the applicable nonconformity.

NMCSD PREVENTIVE MAINTENANCE REQUIREMENTS:

· Perform service repair/preventive maintenance to industry standards.

· Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) or comparable third party service schools for the above-mentioned equipment, shall be employed in the performance of any and all work performed under this contract. Upon request, the vendor shall provide training certificates (or notarized copies) to the Medical Repair Branch for verification. The highest standard of professional capability and electrical/mechanica1 workmanship is to be maintained throughout the life of this contract.

· Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

· Installation of system update changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

· The vendor shall perform all scheduled preventive maintenance as agreed upon during initial Contact with the Contract Administrator.

NMCSD REPAIR REQUIREMENTS:

· NMCSD Biomedical Engineering will provide the initial assessment.

· Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

· Equipment improvements/modifications shall be made only upon Medical Repair Branch written approval and direction.

· Notify the Medical Repair Branch immediately upon receipt of OEM or Replacement parts/equipment safety recalls notices.

· Insure that original design and functional capabilities will not be changed, modified, or altered unless the Medical Repair Branch authorizes such changes.

· Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

· Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

· Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

TRAVEL AND RELATED EXPENSES:

· The vendor shall be responsible for its service related trip expenses including round trip travel, mileage, and overnight living expenses.

RESPONSE TIME: The vendor shall use commercially reasonable efforts to:

· Respond by telephone to any report of a malfunction requiring repair within one hour of notification by NMCSD.

· Provide on-site support within 2 hours of notification by NMCSD personnel.

TITLE TO EQUIPMENT: The vendor shall not assume possession or control of any part of the equipment. The Government retains ownership to title thereof.

LIABILITY: The vendor shall not be liable for any loss, damage, or delay due to any cause beyond his reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

UTILITIES: The vendor may use Government utilities, (e.g., electrical power, compressed air, and water) which are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Medical Center's electrical wiring and equipment, must approve contractor electrical equipment.

ACCESS TO EQUIPMENT: The vendor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from on duty personnel responsible for such equipment.

GOVERNMENT PERSONNEL: NMCSD employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

PARTS AVAILABILITY: To ensure minimal equipment downtime, the vendor shall maintain replacement repair parts and materials necessary to perform each repair or supply said parts and Materials within__1__ day.

COMPENSATION:

Labor: All compensation for labor (0800 – 1700 Local PST Time) is included in the contract price. Any labor performed outside of this timeframe is not included in the contract pricing. If services becomes necessary to be performed beyond 5:00pm, NMCSD Biomedical Repair Division shall be notified prior to performance. Parts and materials: All compensation for parts and materials is included in contract price.

Parts/Supplies Quality: Parts and Supplies provided under this contract shall be new.

CONTRACTOR CHECK-IN/CHECK-OUT: The vendor will report directly to MRCD Branch Health Clinic Radiology Department to perform service, 0800 – 1700 Monday through Friday.

FIELD SERVICE REPORTS: The Contractor shall furnish a written or electronic version of Field Service Report (FSR) to the Duty Staff at:

Naval Medical Center, San Diego

Bio Medical Repair

Building 1, Ground Floor, Room GD-18H1

Phone: (619) 532-8010

Fax: (619) 532-5596 Or electronically at :

USN.NMCSD-contractadministrator@med.navy.mil The Contractor, or his representative shall complete the vendor supplied Field Service Reoprt to include the following:

· Contractor Name, Technician’s Printed Name and Telephone Number, Signature

· Date and Time of Arrival

· ECN (Equipment Code Number) and Serial Number

· Time expended repairing/servicing; Labor Hours, Rate, and Materials

· Summary of work performed and accepted by end-user(Government Representative’s Printed Name and Signature)

· All Field Service Report shall be submitted within 72 hours of completion of service.

COMPLETED FIELD SERVICE REPORTS ARE REQUIRED PRIOR TO ACCEPTANCE OF ANY INVOICE

PREVENTIVE MAINTENANCE AND REPAIR SERVICES

SCHEDULES

Services SHALL be required based upon the following AGREED schedules:

PREVENTIVE MAINTENANCE: (Check One)

__ X ___One (1) time per fiscal year

February 2020 Two (2) times per fiscal year

Four (4) times per fiscal year

As required .

Preventive Maintenance Inspection (PMI’S) are required. Servicing and/ or software upgrades will either be completed via mail, e-mail, or by phone consultation.

Actual months of service to be designated by NMCSD Medical Repair Branch after contract award.

REPAIR:

__ X___ Monday - Friday, 0800-1700 hrs.

Seven (7) days per week, 24-hour coverage Contractor Point of Contact (POC): __________________________________________

(Contractor/Dispatcher/Customer Service)

Telephone Number: __________________________FAX : _____________________

E-Mail: ______________________________________

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