State_of_Work_Prev_Maint_WRO_300_POST.docx

STATEMENT OF WORK

1 INTRODUCTION

1.0 The contractor shall provide all services, in accordance with this statement of work, for Naval Medical Center San Diego (NMCSD), California 92134, in the Internal Medicine-Nephrology Clinic.

1.1 During the term of this contract, the contractor shall provide, on behalf of the Internal Medicine, Nephrology Clinic, services, materials and equipment necessary for the repair or preventative maintenance of any and all Hemodialysis machines in order to maintain optimal functionality of the clinic services offered.

2 DEFINITIONS

2.0 Repair is defined as any (a) means of modification, adjustment, or replacement of the hardware that corrects a malfunction by bringing the hardware into material conformity with the technical specifications for the hardware or (b) a procedure or routine that when observed in the regular operation of the hardware, avoids the material adverse effect of the applicable nonconformity. As a result, ensures dependable and reliable equipment operation. The scope of work performed under these specifications include the furnishing of all labor and parts to perform all repairs on equipment listed to assure continued operation at their designated efficiency and capacity.

3 SCOPE

3.0 Perform service repair/preventive maintenance to industry standards.

3.1 Ensure that only FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) or comparable third party service schools for the above-mentioned equipment, shall be employed in the performance of any and all work performed under this contract. The contractor shall provide training certificates (or notarized copies) to the Material Management Department, Biomed Repair Department Division for verification. The highest standard of professional capability and electrical/mechanical workmanship is to be maintained throughout the life of this contract.

3.2 Make repairs to the extent necessary (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

3.3 Installation of system update changes to resolve specific product reliability problems. Hardware and software changes to resolve specific product reliability problems. Hardware and software upgrades, defined as those changes that enhance or add product features, are not included.

3.4 Contractor shall perform all scheduled preventative maintenance as agreed up on during the initial contact with the contract administrator.

4 DUTIES

4.0 CORRECTIVE MAINTENANCE REQUIREMENTS

4.0.1 Correct inoperable condition in a timely manner. Immediately upon contract award, the contractor will provide Material Management Department BIOMED division, Naval Medical Center San Diego, an emergency telephone number. Contractor will respond no later than two (2) hours after telephone notification Monday-Friday during the working hours of 0800–1600.

4.0.2 Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and parts replacements are not necessary.

4.0.3 Equipment improvements/modifications shall be made only upon Material Management Department, Biomed Repair Department written approval and direction.

4.0.4 Notify the Material Management Department, Naval Medical Center San Diego, Biomed Repair Department immediately upon receipt of OEM or replacement parts/equipment safety recalls notices.

4.0.5 Insure that original design and functional capabilities will not be changed, modified, or altered unless the Material Management Department, Biomed Repair Department, Naval Medical Center, San Diego authorizes such changes in writing.

4.0.6 Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

4.0.7 Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

4.0.8 Extend to the Government all commercial warranties on replacement parts consistent with standard industry inventory.

4.1 TRAVEL AND RELATED EXPENSES: CONTRACTOR shall invoice for round trip travel when traveling outside of immediate surrounding area.

4.2 RESPONSE TIME: Contractor shall use commercially reasonable efforts to:

4.2.1 Respond by telephone to any report of a malfunction requiring repair within two (2) hours of notification by NMCSD during Monday – Friday, hours of 0800-1600.

4.2.2 Provide on-site support within one (1) business day of notification by NMCSD Biomed Repair Department personnel.

4.3 TITLE TO EQUIPMENT: Contractor shall not assume possession or control of any part of the equipment. The government retains ownership to title thereof.

4.4 LIABILITY: The Contractor shall not be liable for any loss, damage, or delay due to any cause beyond reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, malicious mischief or acts of God.

4.5 UTILITIES: The Contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Medical Center's electrical wiring and equipment, must approve the contractor’s electrical equipment.

4.6 SHIPMENT: The contractor shall not exceed two (2) business days of shipment for all equipment coming and/or going to Material Management Department, Biomed Repair Department, Naval Medical Center San Diego.

4.7 ACCESS TO EQUIPMENT: Contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service. The contractor shall be free to start and stop all primary equipment incidentals to the operation of the maintained equipment after permission is received from Laboratory on-duty personnel responsible for such equipment.

4.8 GOVERNMENT PERSONNEL: NMCSD employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

4.9 PARTS AVAILABILITY: To ensure minimal equipment downtime, contractor shall maintain/provide replacement repair parts and materials necessary to perform each repair within two (2) business days.

4.10 LABOR: All compensation is for labor performed during working hours of 0800-1600. Local PST time is included in the contract price. Any labor performed outside of this timeframe is not included in the contract pricing. If service becomes necessary to be performed between 1600-0800, NMCSD Biomedical Repair Division shall be notified prior to performance.

4.11 PARTS/SUPPLIES QUALITY: Parts and Supplies provided under this contract shall be new. All compensation for parts and materials is included in contract price.

5 PROCESS

5.0 SECURITY REQUIREMENTS: Contractor will be required to obtain a DBIDS from the NAVSTA security in order to obtain entrance into the NMCSD compound prior to the scheduled visit.

DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS)

(a) In accordance with CNICMEMO dated May 5, 2017, individuals currently using an NCACS credential for Installation access are required to switch to a DBIDS no later than 14 August 2017. After 14 August 2017, the NCACS credential will no longer be valid for access to Navy Installations.

(b) NCACS users may visit the local Navy Installation Visitor Control Center to obtain a DBIDS credential. To ensure uninterrupted Installation access, current NCACS credential holders are encouraged to shift to the DBIDS credential as soon as possible as Navy does not have the ability to extend this deadline. There are no fees incurred by the contractor, vendor, or supplier to obtain a DBIDS credential.

(c) NCACS credentials issued after 17 April 2017 will no longer be accepted without an accompanying DBIDS credential for Navy Installation access.

(d) DBIDS guidance for Vendors/Contractors to obtain a pass is accessible through the following website:

https://www.cnic.navy.mil/om/dbids.html

For more information or to enroll in the DBIDS Program call: 1.202.433.4784.

For Naval Base San Diego Pass and Decal Office, call: 1.619.556.1653

(e) Vendors, contractors, suppliers and other service providers shall present their pass upon entry at ECP.

5.1 CONTRACTOR CHECK-IN/CHECK-OUT: Contractor is required to report to the Material Management Department, Biomed Repair Department, Build 1, Ground Floor, Room GD-18H1 Naval Medical Center San Diego, for Visitor Badges during the hours of 0800-1600, Monday through Friday, prior to and upon completion of any service/repair performed.

6 REPORTING AND REPORTS

6.0 Contractor shall furnish a written or electronic vendor supplied Field Service Report (FSR) to the Duty Staff at:

6.0.1 Naval Medical Center, San Diego

Phone: 619-532-8010 Fax: 619-532-8013

6.0.2 Or electronically at: USN.NMCSD-contractadministrator@mail.mil

6.0.3 The contractor, or his representative, shall complete the vendor supplied Field Service Report to include the following:

Contractor Name Technician’s Printed Name, Telephone Number and Signature Date and Time of Arrival ECN (Equipment Code Number) and Serial Number Time Expended Repairing/Service; Labor Hours, Rate and Materials Summary of Work Performed and Accepted by End-User (Government Representative’s Printed Name and Signature)

6.0.4 All Field Service Reports shall be submitted within 72 hours of completion of service.

7 QUALIFICATIONS

7.0 The contractor shall have full technical competency to work on these specific machines; if not the manufacturer, then must have a certificate from the manufacturer stating compliance to operate and repair said machines.

7.1 The contractor’s call management plan must include a brief description of the knowledge, training, and experience of the call/program manager and the call handlers that will be assigned to the performance of this contract.

7.2 Personnel assigned by the contractor to the performance of this contract shall, at a minimum

- read, write, speak and understand the English language;

- be familiar with medical terminology; and

- be fully trained and competent to handle all call situations.

Completed Field Service Reports are Required Prior to Acceptance of any Invoice.

PREVENTIVE MAINTENANCE AND REPAIR SERVICE SCHEDULES

SERVICES SHALL BE REQUIRED BASED UPON THE FOLLOWING AGREED SCHEDULES:

PREVENTIVE MAINTENANCE: (Check One)

___x__ One (1) time per fiscal year

_______ Two (2) times per fiscal year

REPAIR: (Check One)

___X___ Monday - Friday, 0800-1600

_______ Seven (7) days per week, 24-hour coverage

- End of Statement of Work –