SOW_Scrubex_2.docx

STATEMENT OF WORK

LINEN EQUIPMENT SERVICE MAINTENANCE STATEMENT OF WORK

GENERAL REQUIREMENTS:

The effort required hereunder shall be performed in accordance with this Statement of Work and in accordance with all other terms and conditions set forth herein.

SCOPE:

The contractor shall provide all services, materials and equipment necessary for the repair/maintenance of the equipment listed below located at Navy Medical Center San Diego to ensure dependable and reliable equipment operation. The scope of work performed under these specifications includes the furnishing of all labor and parts to perform all repairs on equipment listed, to assure continued operation at the designed efficiency and capacity.

The machine serial are:

ScrubEx® LV Dispenser… Serial Number: 7399 ScrubEx® LV Dispenser… Serial Number: 7404 ScrubEx® LV Dispenser… Serial Number: 7951 ScrubEx® LV Dispenser… Serial Number: 7405 ScrubEx® LV Dispenser… Serial Number: 7400 ScrubEx® LV Dispenser… Serial Number: 7952 ScrubEx® LV Remote Receiver w/ Packer… Serial Number: 7430 ScrubEx® LV Remote Receiver w/ Packer… Serial Number: 7438 ScrubEx® LV Remote Receiver w/ Packer… Serial Number: 7441 ScrubEx® LV Remote Receiver w/ Packer… Serial Number: 7977 ScrubEx® LV Remote Receiver w/ Packer… Serial Number: 7440 ScrubEx® MV Dispenser/Receiver Unit, Packer… Serial Number: 7504 ScrubEx® MV Dispenser/Receiver Unit, Packer… Serial Number: 7505 ScrubEx® MV Dispenser/Receiver Unit, Packer… Serial Number: 7969

The locations of the listed machines are:

PACU, Emergency Department, NICU, Radiology, Orthopedics, the GME male locker, the GME female locker room, and the Main Operating Room.

PREVENTIVE MAINTENANCE:

Annual preventive maintenance to include inspection, adjustments, cleaning and if necessary, the contractor shall make repairs (as determined by inspection tests or disassembly) to ensure a functional system that will efficiently serve its intended purpose.

Software and firmware upgrades as needed to keep equipment to keep equipment on the latest version.

Ensure that employment for the performance of any and all work under this contract is only given to FULLY QUALIFIED FIELD ENGINEERS and TECHNICIANS who have gone through original equipment manufacturer (OEM) training or comparable third party service schools for the above mentioned equipment. Upon request, the contractor shall provide training certificates (or notarized copies) to Material Management Department, Material Operations Division for verification. The highest standard of professional capability and electrical/mechanical workmanship is to be maintained throughout the life of this contract.

CORRECTIVE MAINTENANCE:

If the equipment should have an inoperable condition, the contractor shall perform corrective action in a timely manner. Immediately upon contract award, the contractor shall provide Material Management Department an emergency telephone number. If a problem occurs at a customer site. The Primary Customer Contact will be connected to the first available Client Services Engineer. Require live triage and trouble-shooting support that is available 24 hours a day, seven days a week. If the problem is not resolved via the Contractors Technical Staff, a Field Technician will be dispatched to the customer site.

A technician will be onsite to respond to a repair service ticket as follows:

Same Day Service: Service Requests for a technician received prior to NOON local Time will be responded to by 5:00 PM the same day (i.e. a technician will be onsite by 5pm the same day). Next Day AM Service: Service Requests for a technician received after NOON local Time but prior to 5:00PM will be responded to by NOON the following calendar day (i.e. a technician will be onsite by NOON the following calendar day). Next Day PM Service: Service Requests for a technician received after 5:00PM local Time will be responded to by 5:00 PM the following calendar day (i.e. a technician will be onsite by 5:00 PM the following calendar day).

The Service contract excludes any issues related to the server or hospital network, equipment moves, and issues caused by intentional damage to the system.

Provide only the work necessary to restore the equipment to a serviceable/operating condition by adjustments, replacement parts, or minor repairs when it is determined that extensive repairs and part replacements are not necessary.

Equipment improvements/modifications shall be made only upon when Material Management Department, Material Operations Division gives written approval and direction.

Notify the Material Management Department, Material Operations Division immediately upon receipt of OEM or replacement parts/ equipment safety recalls notices.

Ensure that original design and functional capabilities will not be changed, modified, or altered unless the Material Management Department, Material Operations Division authorizes such changes.

Provide suitable OEM recommended repair equipment/tools required for the satisfactory execution of all repairs made.

Furnish manufacturer OEM approved lubricants and lubricate wear points within the equipment.

Extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

Maintain an adequate spare parts inventory.

TITLE TO EQUIPMENT: The contractor shall not assume possession or control of any part of the equipment. The Government retains ownership.

LIABILITY: The contractor shall not be liable for any loss, damage, or delay due to any cause beyond his/her reasonable control including but not limited to, acts of government, strikes, lockouts, fire, explosion, theft, floods, riot, civil commotion, war, or malicious mischief.

UTILITIES: The contractor may use Government utilities, (e.g., electrical power, compressed air, and water) that are available and required for any service performed under this contract. The building engineer, to ensure compatibility with the Naval Medical Center San Diego electrical wiring and equipment, must approve contractor electrical equipment.

ACCESS TO EQUIPMENT: The contractor shall be provided reasonable access to all equipment that is to be serviced and utility outlets required to do the service.

CONTRACTOR CHECK-IN/CHECK-OUT: The Contractor, or his/her representative, is required to report to the Material Management Department front office for Visitor Badges during the hours of 0730 to 1600 hours, Monday through Friday, prior to and upon completion of any service/repair performed.

FIELD SERVICE REPORTS: Upon completion of the work performed, the contractor or his/her representative shall furnish a legible copy of the Field Service Report. The contractor, or his/her representative, shall complete the Government copy of this Field Service Report and send it to:

Carmen Mutuc Material Operations Division Supervisor Navy Medical Center San Diego Material Management Department Material Operations Division Phone: (619) 532-9352 E-mail: carmen.l.mutuc.civ@mail.mil

The Government copy of the Field Service Report will include the following:

~Date and Time Notified ~Date and Time Arrival ~ECN (Equipment Control Number), Type, serial # and model # ~Time expended repairing/servicing ~Description of malfunction ~General Description of replaced parts and service performed Comments as to cause of malfunction

FIELD SERVICE REPORTS ARE REQUIRED PRIOR TO APPROVAL OF ALL INVOICES

GOVERNMENT PERSONNEL: NMCSD employees will not perform maintenance or attempt repairs to equipment while such equipment is under the purview of this contract unless agreed to in writing by the contractor.

PARTS AVAILABILITY: To ensure minimal equipment downtime, the contractor shall maintain replacement repair parts and materials necessary to perform each repair; or must be able to supply said parts and materials within three (3) days.

COMPENSATION:

Labor: All compensation for labor is included in the contract price.

Parts and materials: All compensation for parts and materials is included in contract price.

Parts/ Supplies Quality: Parts and Supplies provided under this contract shall be guaranteed to be equal to the original OEM parts in all respects to include performance, interchangeability, durability and quality.

-End of Statement of Work-