Draft Statement of Work.pdf

STATEMENT OF WORK

Service and Maintenance of Teradyne Spectrum Test Systems

N0025326R7002

1. DESCRIPTION OF SERVICES:

1.1 The Contractor shall provide trained personnel and all management, labor, tools, parts, consumable items, supplies, equipment, lodging, transportation and other necessary items to perform full preventative maintenance (PM), service and routine repair of two (2) Teradyne Spectrum 9100 Series Test Systems.

The Teradyne Spectrum 9100 Series Test Systems are located within the Electronic Depot of the Naval Undersea Warfare Center - Keyport, 610 Dowell Street, Building 98L, Keyport, WA 98345. The Test Sets were previously maintained and serviced on a contract and are fully operational. During the performance period, the Contractor shall maintain all features and performance benchmarks in accordance with the manufacturer’s specifications and to applicable standards for the systems. The equipment covered by this statement of work consists of the following:

Teradyne Spectrum 9100 Series Test System Serial Number 0305551 Teradyne Spectrum 9100 Series Test System Serial Number 0832551

1.2 Service contract for two (2) Teradyne Spectrum 9100 Series Test Systems with Serial Number 0305551 and Serial Number 0832551.

1.3 Background: The two Teradyne Spectrum 9100 Series Test Systems are used to functionally test Circuit Card Assemblies (CCAs) and higher level systems, used in multiple platforms.

2. PLACE OF PERFORMANCE:

Maintenance and repair shall be accomplished onsite within the Electronic Depot of the Naval Undersea Warfare Center, Keyport, 610 Dowell Street, Building 98L Keyport WA 98345.

3. REQUIREMENTS:

This document specifies the minimum and/or nominal requirements for the full service maintenance and repair of two Teradyne Spectrum 9100 Series Test Systems. Other repairs that fall outside the scope of this Statement of Work (SOW), or additional maintenance shall require a separate SOW from the Government with Teradyne (the OEM) for repair. The Contractor shall follow procedures outlined by the original manufacturer for the services of the above pieces of equipment. All Contractor field maintenance technicians shall be trained for the specific equipment (Teradyne Spectrum 9100 Series Test Systems) to be maintained. The Contractor shall use only new or refurbished like new Original Equipment Manufacturer (OEM) parts, or other similarly certified parts in making sure that the instruments are fully functional.

4. CONTRACTOR TASKS:

4.1 Preventative Maintenance, Service, and Repair:

4.1.1 Preventative Maintenance Support Visits: Each system identified in section 1 (S/N 0305551 and S/N 0832551) shall be tested to determine its functional performance two times per year at six month intervals as part of the PM, Service and Repair process. Actual PM, Service and Repair dates will be determined by Contractor and government POC. Contractor shall follow all service and repair procedures recommended by the manufacturer using OEM approved techniques. The Teradyne 9100 Series Test

Systems shall be checked for malfunctions, then cleaned and serviced following a service checklist to ensure that the above listed equipment is performing within specifications.

All malfunctions shall be repaired to OEM specifications. The Teradyne systems shall be fully operational and serviceable after completion of PM, service and routine repair. The Contractor shall demonstrate to the lab personnel or designated alternate that the systems are fully functional/operational after completion of PM/service.

4.1.2 On-Call Service: During periods when no Contractor personnel are on site, the Contractor shall provide timely support over the phone for the duration of the contract. The Contractor shall provide government POC with a phone number for service calls and questions. This phone number should have a low frequency of use and should be monitored during normal business hours five days a week. The response time shall be within twenty-four (24) hours, by phone, per business hours.

4.1.3 Replacement Parts: Contractor shall provide replacement parts and replace all components/parts determined to be defective (not the result of operator error, abuse, or misuse) at no charge to the government. Parts damaged through abuse and/or misuse are excluded from this task. The Contractor shall use only OEM approved parts in making sure that the equipment is fully functional. Off-brand parts not approved by OEM shall not be used as replacements on any of the Teradyne equipment. Replacement parts shall be shipped via overnight express carrier the same business day as the order is received.

Keyport will be required to return defective parts to the Contractor.

4.1.4 Periodic Software updates will be sent by the Contractor automatically.

4.1.5 The Contractor will provide 24 x 7 Web access to eKnowledge, including:

4.1.5.1 Application notes

4.1.5.2 Software patches

4.1.5.3 Emergency license keys

4.1.5.4 On-line incident management

4.1.5.5 Monthly update letter

4.2 Reports:

The following information shall be required at the completion of each preventative maintenance or emergency visit:

4.2.1 Nomenclature, model and serial number of equipment.

4.2.2 Status of equipment prior to and after maintenance.

4.2.3 Problems detected and corrected.

4.2.4 List of parts replaced including part name, number, and cost. Cost for parts is only broken out for inspections and pre-performance required repairs, otherwise defective parts replacement is included.

4.2.5 For emergency repairs, a service report including diagnosis, solution, list of required material/parts if applicable and labor costs to perform repair.

4.2.6 All of the above data must be verified, attested to, and agreed upon by Electronic Depot personnel at the equipment location at the time of the visit. A copy of the report shall be presented to the Governments Technical Point of Contact within one week of the completion of the visit. (Contact information will be provided upon award of contract).

5. SPECIAL CONSIDERATIONS:

5.1 Contractor Relationships: In performing the tasks required by the Statement of Work, the Contractor shall be required to efficiently and effectively interface with other Contractor and Government personnel.

5.2 Basic mechanical tools, voltmeters, isopropyl alcohol, cotton tipped applicators, and gloves are available on-site.

6. RESPONSIBILITIES OF THE GOVERNMENT:

Working Space: The Government will provide necessary working space including heat, light, ventilation, and electric power outlets for the use of Contractor personnel.

7. SECURITY:

7.1 United States of America Citizenship: All Contractor personnel entering the Naval Undersea Warfare Center Division, Keyport shall be citizens of the United States of America.

7.1.1 As the Electronics Depot is located within a secured space, the Contractor shall provide a list of Contractor-owned electronic devices on business letterhead in advance of the arrival of service personnel.

Personally-owned electronic devices with the ability to record and transmit, including cell phones, Blackberries, laptops, etc. carried by the service personnel will not be permitted in the Depot.

7.1.2 Due to security of the operating space, depot personnel will oversee Contractor personnel and observe Contractor operations.

8. FINAL INSPECTION AND ACCEPTANCE:

8.1 The Teradyne Spectrum 9100 Series Test Systems shall be fully operational and serviceable after completion of preventative maintenance/emergency repair visits. The Contractor shall demonstrate to lab personnel that the equipment is operational and has met all original manufacturer specifications. Final inspection and acceptance will be performed by Depot personnel.

8.2 Vendor offers a Quality Repair Guarantee under the SOW for Full Service Maintenance and Repair of two Teradyne Spectrum 9100 Series Test Systems.

9. OPTION FOR ANNUAL SERVICE CONTRACTS:

9.1 Options for three (3) annual service contracts for each Test System shall be available in addition to the base contract. The requirements listed in the SOW shall be in effect for each option year. When contract options are exercised consecutively and in accordance with FAR clause 52.215-5, no re-inspection shall be necessary prior to contract option initiation. These are Option Items only and in no way guaranteed under the resulting contract. Work cannot be started or performed under each option without Option Exercise by the Contracting Officer in accordance with FAR Clause 52.215-5.

9.2 SOW requirements shall be in effect for each option year exercised.

10. OPTION FOR ADDITIONAL REPAIRS OR PARTS: The following option may be exercised in case Test System Serial Number 0305551 and or Test System Serial Number 0832551 fails to pass the pre-performance inspection and requires repair and replacement.

10.1 The contractor’s proposal shall include an estimate based upon industry knowledge of repairs for Teradyne Spectrum 9100 Series Test Systems. This quoted price will be a Not-To-Exceed amount at time of award. Should the need for a repair be identified during the pre-performance inspection of Test System Serial Number 0305551 or Test System Serial Number 0832551, the contractor is to stop work and provide the Government’s Technical Point of Contact with a report/letter. The Government will determine at that time whether to proceed with repairs under this option. This is an Option Item only and in no way guaranteed under the resulting contract. Work cannot be started or performed under this Option without Option Exercise by the Contracting Officer in accordance with FAR Clause 52.215-5.

10.2. Option to upgrade equipment at end of life.

12. REFERENCE DOCUMENTS

The vendor shall have their own independent access to all OEM maintenance data needed to perform PM and repair for each item noted in section 1 above. The vendor shall follow the procedures outlined by the original equipment manufacturers’ maintenance and repair manuals for these Teradyne Spectrum 9100 Series Test Systems and all accessories.

Vendors shall bring all necessary media on CD/DVD’s or portable hard drives. Absolutely No flash media devices are allowed on government computers. Hardcopies of documents are also acceptable.

(End Statement of Work)