N0025325F7007 Redacted Justification Approval.pdf

This document is a Justification and Approval (J&A) for a limited source contract for ServiceNow License Renewals at the Naval Undersea Warfare Center (NUWC) Division in Keyport, Washington. The contract is a firm-fixed-price award under FAR Part 13.5, involving multiple ServiceNow software licenses and subscriptions with a start date of 05/07/2025 and end date of 05/06/2026.

The solicitation covers 12 distinct ServiceNow software products, including Business Stakeholder User, Hardware Asset Management, Software Asset Management, App Engine Enterprise, ITOM AIOps Enterprise, Strategic Portfolio Management, Customer Service Management, and others. Quantities range from 1 to 2,400 user licenses, with a focus on IT service management, workflow automation, and enterprise collaboration tools. The procurement was conducted through a Request for Information (RFI) to assess industry capabilities, with responses from vendors like ECS Federal, Aviate Enterprises, BHPE, eCIFM Solutions, and SYS USA, though none offered competing software solutions.