N0024419R0037_MCT_Performance_Work_Statement_Sources_Sought.docx

CNIC Traffic Safety Program

PERFORMANCE WORK STATEMENT (PWS)

1.0 INTRODUCTION

1.1. The Office of the Commander, Navy Installations Command (CNIC), Operations Directorate, Headquarters, Safety (CNIC HQ Safety) provides overall program management support and operational traffic safety services for all Navy installations including all Navy personnel and personnel assigned to tenant commands of these installations. The traffic safety program management objective is to address driving habits and behavior to reduce injuries and fatalities. This Performance Work Statement (PWS) addresses training and services to support this objective.

1.2. The Navy’s Traffic Safety Program is applicable across all Navy regions under the cognizance of CNIC HQ Safety. This PWS applies collectively to Navy installations within the Continental United States (CONUS) and Hawaii as identified in (Attachment 1), which provides an estimate by region on motorcycle, Alternative Terrain Vehicle (ATV) and safety courses needed.

2.0 BACKGROUND

2.1 CNIC Support

The mission is to supplement the CNIC Traffic Safety Program by providing a comprehensive traffic and motorcycle rider safety training program designed to sustain and preserve the well-being of today's Sailors across all CNIC CONUS Regions, including Hawaii. The CNIC’s goal is to significantly reduce deaths and injuries resulting from traffic accidents. The program has the potential to train thousands of Service members nationwide including Hawaii.

3.0 SCOPE

The Navy Traffic Safety Program will be centrally coordinated and implemented at the Navy Region level. The Contractor will provide training that addresses Navy safety concerns and focuses on reducing motorcycle/motor vehicle accidents that negatively impact our military readiness. The Contractor will provide training in basic and advanced motorcycle safety classes; basic off-road vehicle safety classes, and driver improvement classes at locations throughout the CONUS and Hawaii. The Contractor will utilize the Motorcycle Safety Foundation (MSF) motorcycle training class curriculum or an equivalent accredited training class curriculum approved by the Naval Safety Center. The training class curriculums used for off-road vehicles will be nationally accredited training programs.

4.0 REQUIREMENTS

4.0.1. The contractor shall provide professional training by certified instructors at installations identified in (Attachment 1) within 30-days of a valid request for a contractor-provided traffic safety course. Unless directed by the Government otherwise, valid requests are those requests for training, involving traffic safety courses identified in Section 4.1, that are within the stated maximum student participation size limitations, that are received by the Contractor on a Task Order from the Government. The demand signal for training is generated from the Enterprise Safety Application Management System (ESAMS) External Enrollment Traffic/Motorcycle Safety Program Risk Management System. At the conclusion of each course the contractor must collect end-of-course surveys. The results of the survey are reported to the COR or the technical point of contact. The reports are used for improving the motorcycle traffic safety program objectives.

4.1 CNIC SUPPORT SERVICES – Deliverables

4.1.1. The contractor shall provide Traffic Safety training in accordance with Navy Traffic Safety Program policy (OPNAV Instruction 5100.12 (Series)). Training instructors shall register in ESAMS as an instructor and use the ESAMS External Enrollment Traffic/Motorcycle Safety Program Risk Management System provided by CNIC for student enrollment, rider census demographics, rider survey questionnaire, quota control, course scheduling and training documentation. The goal of the deliverable is to schedule course offerings at a frequency that meets the demand signal for Sailors at each location. The objective of the deliverable is to manage the frequency and number of course offerings using the ESAMS External Enrollment system wherein at least 95 percent of courses conducted meet the maximum student thresholds for the respective training evolution. Each MSF or equivalent accredited training course listed below in Section 4.1.2 shall have a maximum of six (6) students per instructor. Every effort shall be made to avoid dismissing students who report late for a scheduled class.

4.1.2. Contractor shall provide outputs associated with the training tasks listed below to include, but not limited to, driver improvement classes, basic and advanced motorcycle safety classes; basic off-road vehicle safety classes at locations throughout the CONUS. It is recommended that the Contractor advise prospective students in advance of each class, of equipment requirements; and specify which equipment will be provided at the class, and which equipment each student will need to bring to successfully attend class. The contractor shall provide training motorcycles and a personal protective helmet for students to use in the Basic Rider Course, unless students prefer renting or bringing their own motorcycle and/or helmet. The following deliverables include the approved courses that the Contractor may teach under this performance work statement:

· Two-Day Level I Basic Rider Training - provides the basic mental and physical skills for riding. The training motorcycles may be operated by the contractor on the government installation. Protective equipment directed by DoN policy and the equivalent accredited curriculum are required to operate a training motorcycle. A limited amount of protective equipment and helmets may be available for student use but is not guaranteed. The contractor is not required to provide this equipment. The course completion card received may serve as documentation for riders seeking a premium discount from a motorcycle insurance carrier. The anticipated number of courses is listed by place of performance by installation on (Attachment 1).

· One-day Level II Basic Rider Course - This course is similar to the Level I except the speeds are higher and riders must be riding their own motorcycles. It is an excellent refresher course for practicing and renewing basic riding skills. The anticipated number of courses is listed by place of performance by installation (Attachment 1). Level II training is required within 60 days to one year of completing Level I training or upon changing the type of motorcycle ridden, per OPNAVINST 5100.12 (Series). Motorcycle operators who are properly licensed and have completed Level I training may immediately enroll in and complete Level II training. To meet the 5-year refresher requirement established in OPNAVINST 5100.12 (Series), for Level 1, this class may be substituted with an Advanced Rider Course (ARC). Each Level II training course shall have a maximum of six (6) students per instructor. A refresher course is recommended every five (5) years for those with previous Level II training.

· One-day Level II Advanced Rider Course (ARC) – This course includes a fast-paced classroom segment with several interactive activities to improve perception and hazard awareness. Range exercises enhance both basic skills and crash avoidance skills. Improving braking and cornering finesse is emphasized. Students must use their own motorcycles to take this class. The anticipated number of courses by place of performance is listed by place of performance by installation on (Attachment 1). As stipulated in the MSF Rider Coach ARC Guides, each ARC class requires two instructors to conduct training. A refresher course is recommended every five (5) years for those with previous ARC training.

· Dirt Bike School (DBS) Course Level I Training – This course is focused on learning to ride a dirt bike; however, this course is a good way to learn how to physically operate a motorcycle in general. Students must use their own dirt bikes to take this class. The anticipated maximum number of courses by location is listed by place of performance on (Attachment 1). Each MSF DBS training course shall have a maximum of eight (8) students per instructor. A refresher course is recommended every three (3) years, for those with previous DBS training.

· All-Terrain Vehicle (ATV) Course Level I Training. The Specialty Vehicle Institute of America (SVIA) ATV or an equivalent accredited course is focused on learning to ride an ATV effectively and safely. Students must provide their own ATVs to take this class. The anticipated maximum number of courses by location, course size, and instructor ratio are listed by place of performance on (Attachment 1). Each SVIA ATV training course shall have maximum of eight (8) students per instructor.

· Arrive Alive at 25 (A@25) Course. This course is a driver’s awareness course designed by the National Safety Council for young drivers ages 18-24 which include defensive driving, decision-making and responsibility taking competencies. The anticipated maximum number of courses by place of performance is listed in (Attachment 1). An equivalent accredited curriculum may be used.

Note 1: The student to instructor ratio is an important component to success of the program, and shall follow the following maximum requirements.

A@25

1. Reschedule if less than three (3) students enroll for a course.

4.2 ADDITIONAL REQUIREMENTS

4.2.1. Traffic Safety Courses. The Contractor shall develop a 90-day traffic course schedule in the ESAMS External Enrollment Traffic/Motorcycle Safety Program Risk Management System for all installations listed in (Attachment 1). The Contractor shall provide professional training at installations identified in (Attachment 1) within 30-days of a valid Task Order request for a Contractor-provided traffic safety course at each Navy installation identified in (Attachment 1). Course demand will be generated by students enrolling for scheduled classes in the ESAMS External Enrollment Traffic/Motorcycle Safety Program Risk Management System. All courses shall have a minimum of three (3) students enrolled. The Contractor shall execute training as prescribed in the training course curriculum and provide a tentative schedule of classes offered at each location. The Contractor shall not be responsible for managing student registration or student/supervisor reminder notifications for scheduled student enrollees. Note: Per the industry standard (not Navy), one (1) instructor is required for up to 6 students. Therefore, an additional instructor must be provided for an excess of 6 students and 12 students is the maximum capacity.

4.2.2. The Contractor shall optimize class size as specified by the curriculum owner for Navy traffic safety courses listed in Section 4.1.2 and (Attachment 1).

4.2.3. The Contractor shall schedule Navy traffic safety course offerings during government core working hours. During peak or surge demand periods, Contractor may shift schedule of course offerings until sunset or on weekends when Sailors requesting traffic safety training are most available. Peak and surge demand periods may occur during summer riding season or when forward deployed units (i.e., battle group, squadron or strike group) are returning to a homeport or base. The Contractor may also be required to perform scheduled training on weekends or beyond designated core working hours where improved weather conditions or extended daylight hours provide an advantage to the training delivered, or due to local availability of personnel of training ranges or other resources.

4.2.4. The following personnel are authorized to register and take courses provided under this Contract:

· Active duty military personnel

· DoD civilian employees (Space Available)

· Military Reservists/National Guard

· Dependents of active duty military personnel (Space Available)

· Retired military (Space Available)

· DoD Contractors only when such training is required by regulation or order (as determined by the COR)

NOTE: The Navy will focus on training active duty Navy personnel. Priority seating will be given to activity duty military first.

4.2.5. Training Motorcycles: Contractor shall provide a training motorcycle and a protective helmet for Basic Level-1 range training to an enrolled student rider when requested. Contractor shall also allow an enrolled student rider to make individual government travel arrangements for delivery and pick-up of a locally rented training motorcycle at the training range when the student chooses this option. Training motorcycles provided by the contractor may only be used for training-related purposes and may only be operated on an approved motorcycle range or training site. The Contractor shall be properly licensed and bonded to provide training motorcycles for training activities. Training motorcycles must meet the requirements designated by the MSF for the respective basic Level I courses. The Contractor shall ensure training motorcycles are properly maintained in accordance with manufacturer instructions and recommendations (e.g., all necessary motorcycle maintenance and repairs).

4.2.6. The Contractor shall provide instructional material to each student as required by the specific curriculum for each Contractor-provided course. A list of currently approved and available driver improvement training courses can be found on the NAVSAFECEN Web site (https://www.public.navy.mil/NAVSAFECEN/Pages/shore/motor_vehicle/motorvehicle.aspx) and/or will be provided to the Contractor by the COR

4.2.7. The Contractor may utilize alternative MSF certified ranges in the execution of this contract.

5.0 TYPE OF CONTRACT

5.1 The Government contemplates award of a Firm Fixed Price Indefinite Delivery/Indefinite Quantity (IDIQ) contract resulting from this solicitation. As an IDIQ contract, the authorized agency Naval Supply Fleet Logistics Center San Diego Contracting Office (NAVSUP FLC SD) will issue written Task Orders for training throughout the period of performance. Training locations will be identified via Task Order. The Contractor shall provide training in the quantities and at the locations specified by the individual Task Orders issued against the basic contract.

6.0 SECURITY / TRUSTWORTHINESS REQUIREMENTS

Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

6.1 APPLICABILITY

This clause applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

6.2 ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

6.2.1 ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information Assurance Manager. Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) which is a higher level investigation than the National Agency Check with Law and Credit (NACLC) described below. Due to the privileged system access, a SSBI suitable for High Risk public trusts positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

6.2.2 INTERIM ACCESS.

The Navy Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

6.2.3 DENIAL OR TERMINATION OF ACCESS.

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

6.3 CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

6.4 BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE DUTIES Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Navy recognizes contractor employees under this contract as Non-Critical Sensitive [ADP/IT-II] when the contract scope of work requires physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The NACLC consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

· SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

· Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. contractor employees shall accurately complete the required investigative forms prior to submission to the Navy Command Security Manager. The Navy Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy may render the contractor employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Navy Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DON Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

6.5 BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc.) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

· Must be either a US citizen or a US permanent resident with a minimum of 3 years of legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

· Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

· SF-85 Questionnaire for Non-Sensitive Positions

· Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

7.0 PERSONNEL AND SECURITY REQUIREMENTS

7.1 Only US citizen Contractor employees will access Government information technology (IT) systems directly or indirectly. Contractor personnel must receive authorization coordinated through the Navy Installation or Region Safety Officer and completed the security requirements outlined in the Security Clause above, before access to any government IT systems.

7.2 The Contractor is responsible for ensuring that each of Contract employees perform work under this PWS display the appropriate photo-identification badges at all times they are on-duty on any installation or in any Federal building. Neglect to display the photo-identification badge may result in an unsuitability determination and a security escort off the installation.

7.3 Upon contract employee termination, resignation or the end of the contract life, the Contractor is responsible for returning all Government identification, Common Access Card, building passes, keys, and other Government property that was issued to employees or the Contractor company.

7.4 The requirements are applicable to all subcontractors who will work at the Governments facilities.

8.0 PERFORMANCE LOCATIONS

8.1. The principal places of performance for this contract are onsite at respective Navy shore installations (including aboard home-ported Navy afloat units while underway when requested and funded by Afloat Unit Command) installations identified in (Attachment 1). If Navy installations identified below increase or decrease due to Base Realignment and Closure (BRAC) or relocate due to Joint Basing Initiatives, or other Government-directed action, the Contractor and the Contracting Officer shall enter into negotiations in accordance with the terms and conditions of the contract.

8.2. Subject to paragraph 4.2.3, work shall normally be performed during designated core working hours that is in conjunction with or reflects the work schedule of the Government Office (i.e., Installation Traffic Safety Office) furnishing property and material for Contractor use. Core working hours do not normally include standard holiday routine in accordance with OPM and/or the COR for Federal holidays.

8.3. Recognized Holidays: New Year’s Day, Labor Day, Martin Luther King Jr.’s Birthday, Columbus Day, President’s Day, Veteran’s Day, Memorial Day, Thanksgiving Day, Independence Day, Christmas Day.

9.0 PERIOD OF PERFORMANCE

The period of performance of this contract will include a base period for 12 months followed by four one-year options years.

Period of Performance

10.0 GOVERNMENT FURNISHED PROPERTY (GFP)

10.1. The Navy will provide office spaces, training rooms and limited government equipment for onsite personnel. The Navy will provide one on-site Navy Marine Corps Intranet (NMCI) computer with access to the Enterprise Safety Application Management System (ESAMS) record keeping system so that the Contractor having NMCI clearance may perform data management and record keeping responsibilities.

10.2. The Navy will provide the Contractor access to peripheral equipment to include facsimile machines, telephones, and reproduction equipment. Peripheral equipment will be located within or in close proximity to Contractor’s assigned working spaces. The Navy will furnish all support, maintenance, paper, toner and other consumables and office products required by the Contractor. The Navy will likewise provide desks, chairs, and storage facilities for equipment that is already being used at the training facility or is comparable to that which is being used by government employees. Equipment for presentations and production efforts, including whiteboards, overhead projectors and other audio/video equipment provided by the Navy may be utilized by the Contractor if available at the training site, otherwise the Contractor will provide. Additionally, janitorial office cleaning will be provided to working spaces.

10.3 The Contractor shall be provided access to and use of Government-provided office space, computers, peripherals, and other equipment during the working hours established in Section 7.0, including those hours when the Contractor is delivering training or other services beyond the normal working hours at the Navy installation.

10.4 The Navy shall provide the Contractor with access to motorcycle training ranges to support scheduled training. Contractor is permitted to place a storage container adjacent to each training range. Placement of Contractor storage shall be coordinated with the local Navy installation. The Contractor shall notify the local Navy installation point of contact and the COR when motorcycle training ranges are in need of maintenance or repairs. The Navy is responsible for range upkeep, including surface condition, weed/debris removal, and marking, in addition to obtaining/maintaining certifications that may be required.

11.0 CONTRACT DELIVERABLES

11.1. Record keeping and other documentation. The Contractor shall maintain all training records (including student attendance rosters and written test results) for all courses conducted in accordance with the requirements of the specific curriculum. Copies of specific student records or aggregated data shall be provided in hard copy or electronic media on request of the Navy Region Traffic Safety Program Manager/ COR. The Contractor shall use ESAMS to manage the scheduling of training, input training completion and test results, and shall use ESAMS for source data in all Contractor performance and status reports.

11.2. Daily and Weekly Reports: The Contractor shall maintain a daily work activity log (i.e., training provided as well as administrative duties). Additionally, the Contractor shall provide the Navy Region Traffic Safety Program Manager/COR a weekly status report. Format will be approved by the COR. The approved format and content shall include an overview of Contractor activities including lessons learned, number of classes instructed, audits, ESAMS records completed, and numbers and categories of students trained for that week and an accumulation of classes conducted to date to comply with Section 4 of this PWS. It shall also include recommendations for program improvement. Daily reports do not have to be submitted to the COR but must be available upon request. Weekly reports are due by on or before COB Tuesday of the following week for the weekly reports. Reports shall be electronically transmitted to the COR via e-mail. The minimal content elements of a weekly status report are:

· Activity report by Navy Region

· List/Summary of courses taught at each Navy Region

· Provide course title and number of students by category (military, civilian, military/civilian dependent) per course.

· Provide the student count for pass, fail, drop/incomplete and “no shows” per course.

11.3. Monthly Reports. The Contractor shall provide the Navy Region Traffic Safety Program Manager/ COR and the Contracting Officer a monthly cumulative status report. Format will be approved by the COR. The approved format and content shall include an overview of Contractor activities including lessons learned, audits, ESAMS records completed, and numbers and categories of students trained for that month and an accumulation of classes conducted to date to comply with Section 4 of this PWS. It shall also include recommendations for program improvement. Reports shall be submitted electronically to the COR and the Contracting Officer, and are due on or before COB on the 15th day of the following month. Minimal content elements of a monthly status report are listed in Table (3) below.

Monthly Reports

1. Itemize Labor as to: name of employee, job classification, job category, hours and location

2. Itemize Travel as to: TO/FROM, date, cost, reason for travel and employee

3. Itemize Range status to include: location, condition (Fully Operational, Operational, Not Operational), Repair need and estimated cost to make Fully Operational (FO); Contract employee hours required.

4. Itemize Sub-Contractors as to: Name, location, type of job, cost, Contractor employee hours.

5. Provide “lessons learned,” problems in contract execution, and “way ahead”.

6. Accumulated report of training since contract award date to present month.

7. End-of-course survey results report.

11.4. Trip Reports. The Contractor shall provide to the Navy COR, a trip report for travel conducted by contracted employees upon request. Reports shall be completed within (5) five working days upon return from travel.

12.0 TRAVEL REQUIREMENTS

12.1. The Contractor shall be authorized reimbursement for costs associated with travel in support of (1) surge training as needed; (2) one quarterly training afloat; (3) periodic meetings, presentations or other activities authorized by the CNIC HQ Safety Traffic Safety Program Manager/COR within the established contract estimated cost ceilings. The Contractor shall conduct all travel in accordance with the Joint Travel Regulations (JTR) applicable to civilian personnel on official travel.

12.2. Awarded Task orders will have a not-to-exceed funding limitation for travel costs. When the Contractor expects total funding expended for reimbursable travel to reach 85 percent of the total funds available on the travel CLIN, the Contractor shall notify the COR and the Contracting Officer and any other Government official identified by the Contracting Officer. The notice shall state the estimated amount of additional funds required to continue performance for the period specified in the Task Order. The Contractor shall not exceed or incur costs that exceed the amount of funding stated on the reimbursable travel CLIN.

12.3. The Government is not obligated to reimburse the Contractor for otherwise reimbursable travel in excess of the funded amount stated on the reimbursable travel CLIN. The Contractor is not obligated to continue performance of any reimbursable work under this Contract or otherwise incur costs for reimbursable travel in excess of the funded amount stated on the reimbursable travel CLIN unless the Contracting Officer notifies the Contractor in writing that the funded amount stated under the applicable reimbursable travel. CLIN has been increased. In the event notification is made orally, such notification shall be followed up in writing within two (2) working days.

12.4. No notice, communication, or representation from any person other than the Contracting Officer shall affect the Government’s obligation to reimburse the Contractor.

12.5. Change orders shall not be considered an authorization to exceed the funded amount stated under the reimbursable travel CLIN unless they contain a statement expressly increasing the funded amount of that reimbursable CLIN by a sufficient amount to cover the change order.

13.0 NON-PERSONAL SERVICES STATEMENT

13.1. Contractor employees performing services under this contract will be controlled, directed, and supervised at all times by Contractor management personnel. Contractor management shall ensure all employees comply with the performance work standards outlined in this PWS. Contractor employees shall perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in this PWS shall not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying federal policy, obligating the appropriated funds of the United States Government, overseeing the work of federal employees, providing direct personal services to any federal employee, or otherwise violating the prohibitions set forth in Subparts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will grant contractor access to the facilities and will perform the inspection and acceptance of the completed work.

14.0 QUALITY SURVEILLANCE & PERFORMANCE STANDARDS

14.1. Quality Assurance Surveillance Plan. The Government will conduct quality surveillance in accordance with the Quality Assurance Surveillance Plan (QASP) provided as (Attachment 2) to the solicitation and resultant contract award. Contractor performance will be measured against the specific standards and metrics identified in the QASP. The Navy will establish a quality assurance surveillance plan to track timeliness of training delivered and identify training backlogs.

14.2. The QASP will establish standards for evaluating the reports required by Section 4.0 and 11.0 of this PWS.

15.0 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

The Contracting Officer has designated the person named below as the authorized COR for this Contract:

NAME: (TO BE FILLED IN UPON CONTRACT AWARD)

CODE:

TELEPHONE:

EMAIL:

The COR will represent the Contracting Officer in the administration of technical details within the scope of this contract and will perform inspection and acceptance of all deliverables. The COR is not otherwise authorized to make any representations or commitments of any kind on behalf of the Contracting Officer or the Government. The COR does not have the authority to alter the Contractor's obligations or change the specifications in the contract or issue Task Orders. If, as a result of technical discussions, it is desirable to alter contract obligations or statements of work, a modification must be issued in writing and signed by the Contracting Officer. The COR is responsible for reviewing the invoices submitted by the Contractor and informing the Contracting Officer of areas where exceptions are to be taken. The COR authority is non-delegable. The COR may be personally liable for unauthorized acts.

16.0 AUTHORIZED CHANGED ONLY BY THE CONTRACTING OFFICER

Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the Contractor’s facilities or in any other manner communicates with Contractor personnel during the performance of this contract shall constitute a change under the Changes clause of this contract.

a. The Contractor shall not comply with any order, direction, or request of Government personnel unless it is issued in writing and signed by the Contracting Officer or is pursuant to specific authority otherwise included as a part of this contract.

b. The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, said authority remains solely the Contracting Officer’s. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase incurred as a result thereof.

17.0 INVOICING

All invoices including travel documentation should be coordinated with the Task Order Technical Point of Contact or Contracting Officer’s representative prior to submission. Invoices should be uploaded into the Wide Area Work Flow (WAWF) system and 2 copies provided to the Government (1 to the COR and 1 to the TPOC).

18.0 LIABILITY INSURANCE LIMITS

The Contractor shall maintain insurance coverage in accordance with FAR Clause 52.228-5, Insurance--Work on a Government Installation, to include the kinds and minimum amounts of insurance required:

General liability: bodily injury liability insurance coverage written on the comprehensive form of policy--$500,000 per occurrence.

Automobile liability insurance written on the comprehensive form of policy for bodily injury and property damage liability covering the operation of all automobiles operated in the United States and used in connection with performing the contract--$200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage.

All insurance changes shall be submitted to the COR within seven (7) business days after the changes occur.

17.0 LIST OF ATTACHMENTS

a. Place of Performance & CNIC Traffic and Motorcycle Safety Course Estimate

b. Quality Assistance Surveillance Plan (QASP)

CNIC Traffic and Motorcycle Safety Course Estimate The estimated annual course numbers are the same for the base period and all option years by place of performance.

Course Total

Course Total

Navy Total

CNIC Traffic and Motorcycle Safety Program

QUALITY ASSSURANCE SURVIELLANCE PLAN (QASP)

QUALITY ASSSURANCE SURVIELLANCE PLAN

This Quality Assurance Surveillance Plan (QASP) sets forth the procedures and guidelines that the Government will use in evaluating the technical performance of the Contract service provider.

PURPOSE

The purpose of the QASP is to describe the methods used to measure performance and to identify the reports required and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in the Performance Work Statement (PWS). This QASP is designed to define roles and responsibilities, identify the performance objectives, define the approach used to monitor and evaluate the contractor’s performance, describe quality assurance reporting, and describe the analysis of quality assurance monitoring results.

PERFORMANCE MANAGEMENT APPROACH

This QASP will define the performance management approach taken by the Government to monitor, manage, and take appropriate action on the contractor’s performance against expected outcomes communicated in the PWS. Performance management focuses on assessing whether or not outcomes are being achieved. The QASP management approach has an outcome focus to provide the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved at the desired levels of performance.

ROLES AND RESPONSIBILITIES

The Contracting Officer (CO) is responsible for monitoring contract compliance, contract administration and cost control; and resolving any differences between the observations documented by the Contracting Officer Representative (COR) and the Contractor’s performance. The COR is responsible for monitoring, assessing, and communicating the technical performance of the Contractor. The COR will document the inspection and evaluation of the contractor’s work performance.

IDENTIFICATION OF SERVICES TO BE PERFORMED

The Contractor shall provide Traffic Safety support in accordance with the PWS. Performance standards are established in Section 10.0 of the PWS.

METHODOLOGIES TO MONITOR PERFORMANCE

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate contractor performance. The primary methods of surveillance are random checks, observations, inspections, complaints and review of those records and files that are required to be maintained and delivered under this PWS. The Government will use appointed representatives, as well as reports and input from government employees and customers as sources of comments on the contractor’s performance. The Contractor is expected to establish and maintain professional communication between its employees and customers. Customer satisfaction between employees and customers is the primary objective of professional communication. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Performance management drives the contractor to be customer focused through initially addressing customer complaints and investigating the issues and/or problems. The customer, however, always has the option to communicate complaints to the COR as opposed to the Contractor. The acceptable quality levels (AQL) located in the Table below1, Required Performance Metrics (RPM), for Contractor performances are structured to allow the Contractor to manage how the work is performed.

QUALITY ASSURANCE REPORTING

The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and measured by the required performance metrics in Table 1.