N0024419R0032_CATS_PERFORMANCE_WORK_STATEMENT_DRAFT_COPY.pdf

PERFORMANCE WORK STATEMENT

Maintenance for the Consolidated Area Telephone System (CATS)

Naval Computer and Telecommunications Station (NCTS) San Diego, CA

Part 1

General Information

1. GENERAL: This is a non-personnel services contract to provide maintenance for the Consolidated Area Telephone System (CATS) and Base Telephone Systems (BTS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform maintenance for the CATS network and BTS as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Naval Supply Systems Command (NAVSUP) Fleet Logistics Center (FLC) San Diego proposes to enter into a combined Time and Materials (T&M) and Firm Fixed Price (FFP) Hybrid contract for maintenance of the CATS network and BTS located at 24 locations throughout the San Diego area and Southern California. In general terms the services encompass maintenance and operational support for switch maintenance, maintenance of Navy-owned cable and infrastructure, installation of new cable, move, add and change (MAC) requirements for PBX and LEC dial tone services, extensions of LEC circuits and installation of on-base circuits. Maintenance serves to ensure critical telecommunications services are continuously available for approximately 120,000 users, 40,000 circuits, and 606 activities, including Commander Navy Region Southwest (CNRSW). Maintenance for CATS and BTS is a mission critical component in maintaining continuity of a stable and consistent telephonic communications service for all official and all Government-sponsored activities. Services are required for a one-year base period and

(4) one-year option periods. Contractor shall begin performance on March 01, 2020.

1.2.1 This contract requires services and capabilities that include but are not limited to: Enterprise wide switch maintenance for (18) switches, (12) voice mail systems, (2) conference bridges; software, hardware and technical support; 24/7/365 continuous remote monitoring from contractor NOC site; Avaya certified technicians; voice and data service installations; disconnects; inside wiring; distribution cable; outside plant (OSP) cable maintenance; OSP engineering services; MACs; a Government Facilities Clearance and sufficient original equipment manufacturer (OEM) certified technicians with Secret Clearances. The requirement is to provide maintenance, operations, and installation of the Navy owned equipment and operational support at the following locations:

TABLE 1: LOCATIONS

Location Number

Description of Location Attachment A Complex (CX) Number

1 Naval Auxiliary Landing Field San Clemente Island (NALF SCI), CA 90731 03 2 Naval Base San Diego/Naval Station (NAVSTA) 32nd Street, CA 92136 01 3 Broadway Complex (BDWY), CA 92132 06 4 Anti-Submarine Warfare (ASW)/Marine Corps Recruit Depot (MCRD), CA

92147

5 Naval Base Point Loma (PT LOMA), CA 92106 07 6 Naval Amphibious Base (NAB), CA 92155 00 7 Naval Medical Center San Diego (NMCSD), CA 92134 05

8 Naval Air Station North Island (NASNI), CA 92135 08 9 Naval Outlying Landing Field Imperial Beach (NOLF), CA 91932 22 10 Silver Strand Training Complex (SSTC), formerly known as the Naval Radio

Receiving Facility (NNRF), CA 91932

Operational Support/ No Switch Support

11 Naval and Marine Corps Reserve Center San Diego (NMCRC), CA 92131 14 12 Old Town Complex (OTC), CA 92110 24 13 Naval Hospital Clinic (Chula Vista) located at 644 Maple St., Chula Vista, CA

91910

14 Naval Hospital Clinic (Kearny Mesa) located at 8808 Balboa Ave., San Diego, CA 92123

15 Naval Hospital Clinic (Eastlake) located at 2300 Boswell Road, Suite 190, Chula Vista, CA 91914

16 Naval Air Station Lemoore (NAS Lemoore), CA 93246 LM 17 Naval Base Ventura County (NBVC) Port Hueneme, CA 93043 VC 18 Naval Base Ventura County (NBVC) Point Mugu, CA 93042 VC 19 Naval Base Ventura County (NBVC) San Nicholas Island, CA VC 20 Naval Weapons Station Seal Beach (NWS Seal Beach), CA 90740 SB 21 Naval Weapons Station Seal Beach DET Fallbrook, CA 92028 FB 22 Fleet Numerical Meteorology and Oceanography Center (FNMOC) and Naval

Research Laboratory (NRL), 7 Grace Hopper Ave, Monterey, CA 93943 Operational Support/ No Switch Support

Naval Air Facility El Centro (NAF El Centro), CA 92243 Operational

Switch

Remote Training Site, 34567 HWY 79 S, Warner Spring, CA 92086 Operational

Switch

1.2.2 Maintenance shall be provided 7 days a week, 24 hours a day, 365 days per year (7/24/365) for locations listed above on a Fixed Price (FP) or Time and Material (T&M) basis. All locations except for #10, #22, #23 and #24 requires 7/24/365 monitoring via contractor NOC, including severity alarm codes (level of severity) and communication of the alarm severity to Naval Computer and Telecommunications Station (NCTS) San Diego Base Communications Office (BCO). This level of work requires Platinum level Avaya certifications, technical personnel with a minimum security clearance level of SECRET (required for 30% of buildings), and a Facility Clearance with a minimum clearance level of SECRET.

1.2.3 Services include Monthly Maintenance Services (MMS) (fixed price by the month for all weeks and all months of the years) and other work. Other work is requested via Technical Direction Letters (TDLs). Other work consists of maintenance and repair services by task as well as work consisting of equipment, labor and material. Other work is all work other than the MMS. Although some of the tasks covered under MMS and other work may be the same type work, other work is distinguishable because it is performed at locations not covered under MMS. The systems included in MMS are identified in the Exhibit Line Item Numbers (ELINs) spreadsheet under ELINs 0001, 0004, 0007, 0010, and 0013. (See Attachment B for description of ELINs)

1.2.4 NCTS BCO manages voice and data services for the enterprise wide Navy-owned equipment associated with San Diego CATS network and BTS. NCTS BCO San Diego is responsible for the day-to-day management, administration, operations and maintenance of base telecommunications facilities and services for the entire enterprise, which consists of the above listed locations.

1.2.5 The CATS network enterprise and BTS provide connectivity to the Defense Switched Network (DSN) and the Networx contract long distance services. Local dial tone is provided by AT&T, the Local Exchange Carrier (LEC), for San Diego, NWS Seal Beach Detachment Fallbrook, NAF El Centro, Monterey, Warner Springs and NAS Lemoore. Local dial tone is provided by Verizon, the LEC, for NWS Seal Beach, Naval Base Ventura County (NBVC) Port Hueneme, Point Mugu and San Nicholas Island.

1.2.6 MMS consists of preventive and remedial maintenance for locations shown in ELINs 0001, 0004, 0007, 0010, and 0013. MMS is fixed price by the month and includes all labor, supplies, equipment, material, etc., necessary for preventive and remedial maintenance. Other work (not MMS) consists of Standard Maintenance Tasks (SMT), fixed price by the task; Standard Commercial Material and Equipment (SCME), fixed price by the hour; Standard Commercial Services (Labor Hours [SCSS]), fixed price by the fully burdened hour, and material in support of Standard Commercial Services (SCSM) paid at cost. The ELIN schedule provides unit prices priced per month, priced per task, and priced per hour. Materials ordered/provided under a material ELIN shall be invoiced in accordance with FAR 52.212-4 ALT I, Payments as set forth herein. The Government has set forth quantities and not-to-exceed (NTE) amounts in the ELIN schedule (Attachment B).

1.3 Objectives: Maintain the entire CATS network and BTS up and running with very little down time.

1.4 Scope:

1.4.1 The scope of this contract includes maintenance and operational support for the San Diego CATS network, the BTS at NAS Lemoore, BTS at NWS Seal Beach, BTS at NWS Seal Beach Det. Fallbrook, and the BTS at NBVC Port Hueneme, BTS at NBVC Point Mugu and BTS at NBVC San Nicholas Island. 7/24 maintenance will be required for Naval Medical Center San Diego (NMCSD) switch and remote EPNs, NMCSD patient switch, Point Loma voice mail system, and NMCSD modular messaging system. Maintenance shall be provided to all others locations as requested by the Government via Job Statement of Work (JSOW), and/or written or oral TDLs.

Maintenance includes all switches; installations; disconnects; call detail recording; inside wiring; OSP and T1engineering services; distribution cable; and all MACs. The contractor shall respond accordingly, as requested by the Navy either via TDL or oral Technical Direction (in an emergency). Only the Contracting Officer’s Representative (COR) or Alternate COR (ACOR) is authorized to issue both written and oral TDLs. All oral TDLs shall be followed up in writing within 2 working days in accordance with NMCARS 5252.242-9402. Government will issue TDLs to the contactor’s local San Diego office.

1.4.2 Maintenance and operational support shall be provided at the following locations: Naval Auxiliary Landing Field San Clemente Island (NALF SCI); Naval Station (NAVSTA) 32nd Street Complex; Broadway Complex;

Anti-Submarine Warfare / Marine Corps Recruit Depot Complex (ASW / MCRD); Pt. Loma Complex; Naval Amphibious Base (NAB); Naval Medical Center San Diego (NMCSD); Naval Air Station North Island (NASNI);

Naval Outlying Landing Field (NOLF) Imperial Beach; Silver Strand Training Complex (SSTC), formerly known as the Naval Radio Receiving Facility (NNRF); Naval and Marine Corps Reserve Center (NMCRC) San Diego; Old Town Complex (OTC); the Naval Hospital Clinics at 644 Maple St., Chula Vista, CA; 8808 Balboa Ave., San Diego, CA; 2300 Boswell Road, Suite 190, Chula Vista (Eastlake); Remote Training Site; Warner Springs, CA;

NAS Lemoore, CA; NBVC Port Hueneme, Point Mugu and San Nicholas Island, CA; NWS Seal Beach; NWS Seal Beach Det. Fallbrook; Naval Air Facility El Centro; and Fleet Numerical Meteorology and Oceanography Center/Naval Research Laboratory, Monterey, CA.

1.4.3 Maintenance on the OSP is included in this contract. Coverage will extend from Main Distributing Frame (MDF) binding post to the terminal binding post, up to the proctor. This includes aerial and underground drop wire, as well the service wire used for the CATS, BTS and Government’s residential service. The contractor shall provide qualified Outside Plant Technicians for OSP maintenance. Attachment C lists facilities covered under this contract with the exception of drop wires. The Navy does not maintain records for drop wires.

1.4.5 The contractor shall be knowledgeable in current communications technology and shall possess expertise sufficient to test and maintain equipment throughout the network enterprise, including but not limited to: all PBX, trunking, Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI), ISDN Primary Rate Interface (PRI), digital signals, Ethernet, voice mail, cable (copper, fiber optic, coaxial cable…), and transmission equipment

(T1 repeater, CSU/DSU, Positron, Actelis, TelLabs, Adtran, and/or other equipment required to extend high capacity circuits) problems. Expertise shall extend to testing test tone and attenuation loss on individual cable pairs.

1.4.6 The Navy will issue TDLs for all services other than the monthly firm-fixed priced preventive maintenance, repair services, and/or monitoring services, as set forth in the ELINs and elsewhere in this Request for Proposal

(RFP).

1.4.7 The contractor shall respond within 15 minutes during normal working hours and within 60 minutes outside of normal working hours to oral requests for emergency service if requested by the COR or ACOR.

1.4.8 The contractor shall not make any changes to any TDL without approval from the COR or ACOR.

1.4.9 The contractor shall maintain work areas in a safe condition at all times and properly protect work areas from accidents by workers or other personnel in the space and post warnings of hazards caused by the work. The contractor shall cleanup after each day’s work, remove and properly dispose of all debris associated with any maintenance, MACs or any other service performed for the Government under this contract.

1.5 Period of Performance: The period of performance shall be for one-year base period and (4) one-year option periods. The Period of Performance reads as follows:

Base Year - March 01, 2020 through February 28, 2021 Option Year 1 - March 01, 2021 through February 28, 2022 Option Year 2 - March 01, 2022 through February 28, 2023 Option Year 3 - March 01, 2023 through February 29, 2024 Option Year 4 - March 01, 2024 through February 28, 2025

1.6 General Information

1.6.1 This PWS identifies the requirements for the maintenance, operations, installation of the Navy owned equipment and OSP maintenance associated with the CATS network and BTS. Maintenance of these systems is critical in providing telephonic communications services to all Navy users on the network and covered under this contract. OSP is defined as all communication cables used for CATS network and BTS, which are attached to and leave from a MDF and terminate at a building, pole, or manhole terminal. Coverage will extend from MDF binding post to the terminal binding post, and up to the proctor. This includes aerial and underground drop wire, as well the service wire used for the CATS network, BTS and the Government’s residential service. The contractor shall provide qualified technicians for OSP maintenance. Attachment C, Facilities List (see below for list of attachments) lists facilities covered under this contract, however it does not list covered drop wires as they are too numerous to list. The Navy does not maintain records for drop wires.

1.6.2 Exhibit Line Items (ELINs): The ELIN schedule separately lists both the MMS and other services required under this contract. The ELIN schedule, Attachment B, clearly shows ELINs, Units, Unit prices, and Government provided quantities for both fixed price and time & materials items. ELINs for materials identify a not-to-exceed amount provided by the Government. Material items are those items necessary to support the CATS network and BTS but not included in other ELINs. Spec Items provide a description of the work in Tables 2 and 3.

1.6.3 Recognized Holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:00 A.M.

and 3:30 P.M. Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price MMS, the contractor will not be reimbursed when the Government facility is closed for the above reasons unless specified otherwise on TDLs or in the PWS, for example services are required 24/7 or 24/7/365. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at locations specified in Table 1.

1.6.6 Type of Contract: The Government will award a Commercial Services hybrid Firm Fixed Price and Time and Materials contract.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a Secret Level Facilities Clearance and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254 (Attachment G).

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan (QCP). Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer (KO), COR or ACOR.

1.6.7.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.7.3 Lock Combinations: Where applicable, the Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

1.6.7.4 No Disclosure: The contractor shall not disclose, or allow any employee, subcontractor or vendor to disclose, data or information relating to the Government’s CATS network (include all locations list in Table 1) to any other party. Billing or information associated with the CATS network covered under this contract (for all locations list in Table 1) is intended solely for the use of parties who provide maintenance and operational support to NCTS San Diego. Contractor shall follow Secret level security regulations, precautions and procedures. Proprietary information may not be used, reported, or disclosed to any other parties without the expressed written permission of NCTS San Diego.

1.6.8 Special Qualifications: Avaya and other OEM Certifications are required, e.g. see Spec Item Table 3

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO, COR, ACOR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the Government.

1.6.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 7:00 A.M. and 3:30 P.M. Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings and working in other situations where their contractor status is not obvious to third parties are required to wear identification and to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government employees. Contractor shall ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Point of Contact (POC): The contractor shall provide the COR with a list of contractor POCs to include contact information (including the required 7/24 contact information, cell number, office number, office address, fax number, email address, clearance level, and OEM certifications) for this contract team representatives.

This shall be on an excel spreadsheet by location. The contractor shall identify the contractor personnel who shall regularly interface with the Government for day-to-day operations. The contractor shall provide a 7/24-hour telephone number for out-of-hours repair or emergency service requests.

1.6.14 Transition or Phase-In /Phase-Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on services, the Contractor shall have personnel on board, meeting all the requirements of this PWS by day one of the performance period. The contractor shall also prepare Transition Plan which will be reviewed and approved by the KO and COR. The Transition Plan shall address the phase-in period. The Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date and the Transition Plan shall address the phase-out period.

1.7 Quality Control Plan (QCP): The contractor shall develop and maintain an effective quality control plan to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which he assures himself that his work complies with the requirement of the contract. The contractor’s QCP shall include specifics by location. Within 10 days of award, the comprehensive written QCP shall be submitted to the KO and the COR; thereafter, changes to the QCP shall be submitted within 5 days of the change or planned change. After acceptance of the quality control plan the contractor shall receive the KO’s acceptance in writing of any proposed change to his QCP system.

1.8 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (Attachment E). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards.

It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

PART 2

DEFINITIONS & ACRONYMS

2.0 DEFINITIONS AND ACRONYMS

2.1 Definitions:

ADD (INSTALL): Installation of dial tone service on the customer’s premises. The work shall include all functions necessary to make the subscriber’s telephone equipment operational with the system features and capabilities ordered by the Government.

CONTRACTOR: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER: A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR): An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

DADMIN: The login for use by Avaya Business Partners performing administration or maintenance on the customer site, either from the console or from another computer on the customer's LAN.

DEFECTIVE SERVICE: A service output that does not meet the standard of performance associated with the PWS.

DELIVERABLE: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

DISCONNECT: The removal of service. This includes all cross-connects between the service jack and the PBX or LEC F1 and applies to dial tone services and circuits.

ELIN: Exhibit Line Item Number. ELINS consist of a 4-digit number plus two letters. ELINs used in this contract for pricing and identifying tasks on TDLs for all periods of performance.

INSTALLATION: Installation is the initial setting in place and connecting of telecommunications equipment, cabling, or cable cross connects between the PBX or the LEC F1 and the customer jack.

LABOR HOUR: See FAR 52.212-4 fully burdened labor hour by labor category

MATERIAL: The contractor shall provide a staging area for all materials ordered. The Navy has provided an itemized deliverable for ordering infrastructure material.

MONTHLY MAINTENANCE SERVICES (MMS): Services, by location and systems, that are paid monthly on a fixed-price basis. The services include, but are not limited to: monitoring, preventive maintenance, right-to-use licenses, technician services and administration, and comprehensive repairs/replacement parts. See Table 2 for Spec Item Numbers.

MOVE: A transfer of dial tone service from one connecting block to another within the same building, including re-termination of the connecting cable or rearrangement of the associated wiring in the equipment cabinet.

NORMAL HOURS: 7:00 AM TO 3:30 PM, Monday through Friday

NORMAL OPERATING CONDITIONS: Not under major disaster

OPERATIONAL SUPPORT: The term “operational support” does not define any specific service but rather refers to the services other than MMS.

OTHER DIRECT COSTS (ODCs): ODCS include (for example) incidental services for which there is not a labor category specified in the contract, travel, computer usage charges, etc.

** Commercial air travel is authorized for contractor personnel traveling between their normal work location and the location of Government directed meetings and conferences or an emergency service call. The contractor is not authorized first –class airfare; rather he/she shall use economy/discount airfares.

** Cost incurred for lodging, meals, and incidental expenses will be reimbursed to the extent allowable under the Joint Travel Regulation. The contractor is not authorized deluxe accommodations.

** The contractor is authorized rental fees and associated costs for not more than one midsize sedan per two employees per location during each cost-reimbursable travel period. The contractor shall take advantage of reduced weekly rates to the maximum extent possible.

** The Contractor shall provide supporting documentations finding Government the best deal on airfare, rental car, and lodging.

** No profit or fee shall be applied to Travel and Per Diem expenses.

** No G&A shall be applied to Meals and Incidental expenses.

**Note, reimbursement for ODCs will not be provided under this contract. “None” is written in the contract clause FAR 52.212-4, Alternate I, (i) (1) (ii) (D) (1), (2) Commercial T&M/LH Contracts.

OUTSIDE PLANT (OSP) CABLE: All communication cables used for telecommunications service that are attached to and leave from a MDF and terminate at a building, pole or manhole terminal. Coverage shall extend from MDF Binding Post to Terminal Binding Post. Also included are Aerial and Underground Drop Wire and Service Wire that are used for telecommunications service.

PHYSICAL SECURITY: Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL PLAN (QCP): All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

PREVENTIVE MAINTENANCE: Providing inspections, detection, and correction of incipient failures either before they occur or before they develop into major outages.

RECORDS: The contractor shall keep a copy of all TDLs and scheduled maintenance performed during the duration of this contract and shall provide copies when requested by the Navy.

REMEDIAL MAINTENANCE: Maintenance and repair performed as required following equipment failure to bring service or equipment back to full functionality. The care and servicing for the purpose of maintaining equipment and facilities in satisfactory operating condition by providing for systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects.

REMOTE MONITORING: 24-hour monitoring and management of major and minor system alarms. Maintenance that is performed after a fault, in hardware or software, has been found, in order to correct that fault.

REUSE WIRE: The installation of service from the PBX or LEC F1 to the customer jack utilizing existing wire and jack. This includes all cross-connects required to provide service.

SPEC ITEM: Spec Items provide a description of the work requirements that correlate to ELINs regardless of performance period. See Spec Item Table for the relationship between ELINs and Spec Item numbers.

STANDARDS: All work on this CONTRACT shall be in compliance with OSHA, NEC, and Contractor’s standards.

“SOLD-TO NUMBER”: Sold-to numbers are shown on Attachment A for all switches. Sold-to numbers are used to request related information, parts, maintenance schedules, etc. A "Sold To" or Functional Location, refers to an Avaya account number for a specific customer location.

SUBCONTRACTOR: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

TECHNICAL DIRECTION LETTERS (TDLs): Technical direction or clarification concerning the details of specific tasks set forth in the contract are given through issuance of TDLs from the COR or ACOR. See Clause 5252.242-9402.

TECHNICAL DIRECTION (Jan 1992) 24/7/365: 24 hours a day, 7 days a week and 365 days per year.

WIRE RUN: The installation of service from the PBX or LEC F1 to the customer jack. This includes all cross connects required to provide service, wire and jack.

2.2 ACRONYMS

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense ELIN Exhibit Line Item FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 JPROP Job Proposal

JSOW Job Statement of Work JRFP Request for Job Proposal KO Contracting Officer MAC Moves, Adds and Changes MDF Main Distributing Frame MMS Monthly Maintenance Service NOC Contractor Network Operations Center OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase-In/Phase-Out POC Point of Contact PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QCP Quality Control Plan SCME Standard Commercial Material and Equipment SCSM Standard Commercial Services SCSS Standard Commercial Services (Labor Hours) SMT Standard Maintenance Tasks TDL Technical Direction Letter

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

Not applicable

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, tools, equipment, vehicles, facilities and services required to perform MMS work under this contract.

4.2 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office. The DD254 is provided as Attachment G.

4.3. Materials: The Contractor shall provide all materials, equipment, supplies, etc. for the MMS. Other than MMS, Materials will be identified on JSOW, Job Proposals (JPROPs), and TDLs.

PART 5

SPECIFIC TASKS

5.1 The contractor shall provide services in accordance with this contract include, but are not limited to: switch maintenance; maintenance of Navy-owned cable and infrastructure; installation of new cable; MAC requirements for PBX and LEC dial tone services; and extensions of LEC circuits and installation of on-base circuits.

5.2 In addition to maintaining the cable infrastructure, the contractor shall provide new cable installations, including necessary engineering, outside plant work, CAD drawings etc. Specifications will be described via detailed JSOW.

The contractor shall respond to JSOWs (given in writing or orally) with a detailed Job proposal (JPROP) including the statement of work and price breakdown – which shall include pricing showing labor categories and hours (as defined in the ELINs) and material costs. Any replacement parts for the switching systems (not covered under maintenance covered elsewhere under this contract) shall be included in the JSOW and JPROP. JSOW/JPROP process will result in the issuance of a TDL which will provide a final description of the work required.

5.2.1 All work identified and quantified via priced task [spec items 201 through 207, (e.g. MACs)] may be ordered by the Government via TDL without first issuing a JSOW.

5.2.2 In an emergency or in urgent situations, the COR or ACOR may request work orally via JSOW or TDL and shall follow up in writing within 2 days.

5.2.3 When required in JSOW or TDL, Government approved final CAD drawings shall be submitted upon completion of all cable installations.

5.3 The Government will not furnish any office space/facilities, outside storage area/lay down for outside plant tooling and material, or provide any local travel vehicles for use by the contractor. The contractor shall provide all vehicles, tools, and test equipment required in performance of this contract and shall be responsible to obtain the proper licensure, documentation and insurance necessary for Government, State, and local requirements for work on a Government Installation (including transportation to/from Government location) for all vehicles, equipment, materials, hot work, etc.

5.4 The contractor shall maintain a crash kit in San Diego, NAS Lemoore, NBVC, NWS Seal Beach, and NWS Seal Beach Det. Fallbrook for critical switch components. The contractor shall provide crash kits; ensure the crash kits are operational at all times; and ensure the crash kits are in continuing compliance with current standards throughout the life of the contract.

5.5 Remote alarm monitoring from contractor NOC, testing and diagnostics shall be performed for all systems shown in Attachment A. Spec item 102.

5.6 Spec Items provide a description of the work requirements that correlate to ELINs regardless of performance period. Services provided on a monthly basis, MMS, correlate to Spec items 100 through 199, and are performed by contractor in accordance with the contract without further direction from the COR. Services for SMT correlate to Spec items 200-299, and are requested via written JSOW or oral TDL. JSOWs and resulting TDLs will specify material and equipment for use in switch maintenance; maintenance of Navy-owned cable and infrastructure;

installation of new cable; MAC requirements for PBX and LEC dial tone services; extension of LEC circuits;

installation of on-base circuits, etc. Material will be specified to the extent known. Contractor shall identify different or additional material to the COR or ACOR as soon as it is identified (via JPROP or orally if TDL already issued). The contractor shall ensure the COR or ACOR are apprised of the amount of work (labor hours and subcontracts) and specific material as soon as known if different from that identified in the TDL. The COR or ACOR will then modify the TDL to reflect approved changes.

5.6.1 The contractor shall not cancel any TDL without notifying the Navy. The contractor shall not charge the Navy for any cancelled TDLs. The contractor shall provide the Navy with a list of all closed TDLs on a weekly basis.

5.7 All completed TDLs shall be billed on a monthly basis following reconciliation with the Navy. The contractor shall provide an excel spreadsheet (Attachment F) listing all completed work with ELINs, quantities, TDL number, completion dates and work totals to the Navy prior to invoicing. The Navy shall have 2 weeks to validate and verify all charges prior to invoicing via Wide Area Work Flow (WAWF).

TABLE 2: ELIN/SPEC ITEM Correlation

ELIN

NUMBERs

ELIN CATEGORY

See ELIN Schedule, Exhibit 1

SPEC ITEM

NUMBERs See Table 3

MONTHLY MAINTENANCE SERVICES

(MMS)

100-199

STANDARD COMMERCIAL SERVICES (SCS) AND STANDARD

COMMERCIAL MAINTENANCE TASKS (SMT) FOR

TELEPHONIC SYSTEM MAINTENANCE

200-299

MATERIAL IN SUPPORT OF STANDARD COMMERCIAL

EQUIPMENT AND SERVICES FOR TELEPHONIC SYSTEM

MAINTENANCE -- [T&M MATERIAL (SCSM)]

300-399

** NOTE: ELIN numbers consist of a 4-digit number plus two letters. ELINs are used for pricing and identifying tasks on TDLs. See DEFINITIONS and Table 3, SPEC ITEMs.

5.8 Contractor shall provide full-time on-site qualified, certified, dedicated technicians. Dedicated technicians shall be OEM trained/certified to support digital switching systems requirements. Dedicated certified technicians shall have demonstrated experience in the operation, installation, maintenance, and repair of enterprise level telecommunications network systems and equipment. Dedicated technicians shall independently perform difficult and complex installation of software and hardware, conduct site surveys, maintenance, diagnoses, and repair of a variety of telecommunications equipment. The dedicated technician shall perform Monday through Friday 7 AM to 3:30 PM as detailed in this PWS and in TDLs. A Secret Clearance is required. Spec items 108-112.

5.9 Contractor shall provide two full-time on-site qualified network administrators/engineers with Cyber Security Work Force (CSWF) IAT Level II certification, CompTIA Security+ certification, and a Computing Environment (CE) certificate, such as a Microsoft OS MCSE/MCSA or a LINUX certification, Microsoft Server 2003/2008, SQL server 2005 and CISCO Routers experience required. Proof of certification shall be provided to the government upon request. Secret clearance required. Spec item 112.

5.10 The contractor is required to install Product Correction Notices, software and firmware updates required to maintain system operation. The contractor’s obligation is limited to those Product Correction Notices, software updates that have been approved through the Government’s Joint Interoperability Test Center certification process.

5.11 Maintenance is not authorized for existing telephone sets; the Government will obtain replacement sets.

5.12 The contractor shall not provide refurbished products unless contractor identifies specific products (e.g. in the JPROP) as being no longer supported and/or manufactured by the original OEM.

5.13 The contractor shall provide and maintain Avaya’s Maintenance Software Permissions (MSPs) and Avaya’s proprietary Right-to-Use (RTU) maintenance software for the entire duration of the contract, where required.

Maintenance Software Permissions (MSPs) are the intellectual property of the Avaya OEM. MSPs are required in the day-to-day operation and support of the systems included in this solicitation. Therefore, the contractor shall provide legal access to the MSPs (Partner Support Services (PSS) or Support Advantage (SA)) for the systems included in this solicitation and resultant contract for the contractor and for the Government, where required.

5.14 MAINTENANCE

5.14.1 MONTHLY MAINTENANCE SERVICE (MMS) includes RTU licenses (Spec Item 101), NOC monitoring (Spec Item 102) and preventive and remedial maintenance for systems identified CLINs 0001, 0004, 0007, 0010, and 0013.

5.14.2 The contractor shall provide maintenance service that includes preventive maintenance and remedial maintenance required by products when under normal operating conditions. Replacement components shall be included in this coverage. The contractor shall maintain a crash kit in San Diego, NAS Lemoore, NBVC, NWS Seal Beach, NWS Seal Beach DET Fallbrook for critical switch components. All other components shall be available via overnight delivery. See Part 2 (2.1 Definitions) herein for definitions of preventive and remedial maintenance.

5.14.3 SCHEDULEING OF MAINTENANCE:

5.14.3.1 The contractor shall perform normal demand maintenance work between 7:00 a.m. and 3:30 p.m. (Pacific Time Zone), Monday through Friday, excluding Federal holidays. If the Government requires the contractor to perform work outside of the indicated hours, and the work is not a major outage, the hourly incremental overtime rates of one and one-half times shall apply and when approved by COR shall be billed separately under the Premium

ELIN.

5.14.3.2 Emergency maintenance shall be performed twenty-four hours a day, seven days a week.

5.14.4 The contractor shall back-up system data for all the switching systems covered under maintenance to a removable storage device and stored at an offsite location.

5.14.5 A list of all switch configurations is included in Attachment D.

5.14 TECHNICAL DIRECTION LETTERS (TDLs): The Government will issue TDLs to the contractor’s local San Diego office via fax or email, or in an emergency, via telephone. The Government will provide the contractor with a list of personnel authorized to report trouble repair requests to the contractor. The contractor shall repair all reported troubles within 2 business days unless requested, by the Government, to do so earlier. The contractor shall identify any charges for expedited repairs. Upon resolution of the trouble repair, the contractor shall submit an itemized report to the Government POC detailing the actions taken to resolve the trouble. The contractor shall provide the COR with a list of all closed Trouble Repairs on a daily basis.

5.15 The contractor shall replace and repair wires, circuits, equipment, or other Government property when pulled down, lost, or damaged by the contractor, at no additional cost to the Government.

5.16 OUTSIDE PLANT (OSP) CABLE –

5.16.1 Building outages: The contractor shall allow one Trouble Repair Ticket per building. The contractor shall receive, analyze, and dispatch cable trouble for repair. The contractor shall dispatch maintenance technicians on all legitimate trouble reports. Upon receipt of a TDL, the contractor shall advise the Government POC within 4 business hours, of their estimated onsite time. In no case shall the onsite time be greater than 2 business days. Once on site, the contractor shall provide the COR or ACOR with an estimated cost to restore service within 8 hours.

5.16.2 Cable Jobs: Upon receipt of a TDL from the Navy for a cable job, the material shall be ordered. The contractor shall notify the Navy of the expected Material on Job (MOJ) date and the anticipated start of cable job.

5.16.3 In the event the contractor identifies that a section of cable is required to be replaced, the contractor shall provide the COR a list of the working services in the cable and estimated down time to complete the replacement.

The contractor shall coordinate replacement activities with the Government POC.

5.17 The contractor shall notify the Navy within three (3) days if circumstances preclude them from meeting the completion date identified in the JPROP or TDL (e.g. extensive engineering involved, environmental impact).

Where the stated date cannot be met, the contractor shall provide within three (3) days, a 30% Rough Order of Magnitude (ROM) quote and commit to a firm quote date which is mutually agreeable to both the Government and the contractor. Where field surveys or manhole details are needed, a contractor detailer shall be dispatched. The contractor shall provide the COR with one copy of the Redline Drawing and a quote on completing the project.

When trenching or boring is required for cable installation/replacement, the contractor shall be responsible for underground location detection of existing utilities, including coordination with base facilities personnel. When the project is completed, the contractor shall post it on a permanent cable record.

5.18 MOVES, ADDS, AND CHANGES (MAC)

5.18.1 The COR or ACOR will schedule MACs between 7:30 a.m. and 3.30 p.m., Monday through Friday, excluding Government holidays. However, the Government may also require contractor to perform MACs outside of the normal working hours.

5.18.2 In the event wires, circuits, equipment, or other Government property is pulled down or damaged by the contractor, the contractor shall be responsible for repairs or replacements at no additional cost to the Government.

5.18.3 The contract shall ensure that the Navy has direct contact with all technicians during performance of work.

The contractor shall provide a list of telephone numbers where technicians can be contacted. Technicians shall contact the Navy for any software changes that need to be implemented. Technicians are not to make any changes in the switch. The contractor shall provide the Navy with all cable changes made on all TDLs on a weekly basis.

5.19 The contractor shall provide administrative support. The Navy shall have 7/24/365 access via cell phone to a locally based Dedicated Field Service Manager here in San Diego. The Navy will need this person to be able to be on site within the hour to ascertain any situation that may arise immediately. This person shall be there to support any planning, systems installs, additions, moves, upgrades and preventative maintenance that may be needed. This person will also be in daily contact with the Navy to confirm all jobs are being met.

5.20 INSTALLATION: Implementations of these activities are scheduled between 7:00 a.m. and 3:30 p.m., Monday through Friday, excluding Government holidays. Spec items 201-207. The following required time-frames apply for installations:

Number of Stations Ordered on TDL Completion time requirement 1 – 2 Stations 5 Days 3 – 5 Stations 8 Days 6 – 10 Stations 10 Days 1 Circuit 5 Days Trouble Repair within 2 business days Quote for general request 5-7 business days

** For installation of more than 10 Stations, delivery/completion time requirements will be negotiated per request.

5.20.1 The above required time frames are based on NORMAL workloads and subject to change based on load conditions. Requests for service in less than the above stated timeframes may carry a premium charge if overtime is required to meet the requested service date.

5.20.2 Installation activities outside the normal business hours at the Navy’s request may be subject to premium charges if overtime is required to comply with the request only as…