N0024419R0012_SOURCES_SOUGHT-PWS_Berthing_Messing_Support.doc
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- BERTHING AND MESSING BARGE OPERATIONAL MAINTENANCE SERVICES Federal contract opportunity
- Solicitation number
- N0024419R0012
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This sources sought notice requests capabilities statements from potential 8(a) small disadvantaged business vendors to provide organizational maintenance, repairs, and operational support services for the Commander, Pacific Fleet Berthing and Messing Barge Program. Work will be performed in six locations and involves maintaining 36 barges and other watercraft. The government intends to make a single award as a hybrid contract for an estimated five-year period of performance beginning in November 2019. Interested vendors must demonstrate the technical capability to perform requirements described in the attached performance work statement, including services such as barge operations, maintenance, repairs, system familiarization, and port husbandry. Capabilities statements are due by January 14, 2019 and shall include business information, technical capabilities, and locations supported.
N0024419R0012_SOURCES_SOUGHT-PWS_Berthing_Messing_Support.doc
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| N0024419R0012_Amendment01_Sources_Sought_Notice.docx | DOCX document | |
| N0024419R0012_Performance_Work_Statement_(PWS)_for_COMPACFLT_Berthing_and_Messing_Prog_SWRMC_01-03-2019.doc | DOC document | |
| N0024419R0012_Sources_Sought_Notice.docx | DOCX document |
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Performance Work Statement (PWS) for COMPACFLT Berthing and Messing Program Operational Support 12/12/2018
Performance Work Statement (PWS) for COMPACFLT Berthing and Messing Program Operational Support 1 Introduction
Commander, U.S. Pacific Fleet (COMPACFLT) Berthing and Messing Program requires operational level (O-Level) maintenance, service call work, system/equipment familiarization and port husbandry services.
1.1 Mission
The COMPACFLT Berthing and Messing Program mission is to maintain the Quality of Life (QOL) Standards for the berthing and messing of crews on ships or submarines undergoing Chief of Naval Operations (CNO) scheduled maintenance.
1.2 Background
The COMPACFLT Berthing and Messing Program maintains and operates Duty Crew Berthing Barges that are used by the Fleet when ships become uninhabitable during CNO scheduled overhaul and repair periods. The barges perform a vital function in that they provide office, berthing and messing facilities in close proximity to the ships. Many of the barges are over 60 years old and require regular preventive maintenance to support present day fleet requirements.
1.3 Scope
1.3.1. Barge Operations. The contractor will provide unclassified operational support for assigned program Duty Crew Berthing Barges to include organizational level maintenance, service call work, system/equipment familiarization, and port husbandry requirements, to include customer delivery and receipt. The following is a list of COMPACFLT Berthing and Messing Program Duty Crew Berthing Barges and other Service Craft (Non-Self Propelled) covered under this contract:
| HULL # |
| TYPE OF SERVICE CRAFT |
| BASE/PORT LOCATION |
| COUNT |
| YR 94 |
| Repair Barge |
| Pearl Harbor, HI |
| 1 |
| YRBM 32 |
| Repair, Berthing and Messing Barge |
| Pearl Harbor, HI |
| 1 |
| YRBM 37 |
| Repair, Berthing and Messing Barge |
| Pearl Harbor, HI |
| 1 |
| YRBM 48 |
| Repair, Berthing and Messing Barge |
| Pearl Harbor, HI |
| 1 |
| YRBM 49 |
| Repair, Berthing and Messing Barge |
| Pearl Harbor, HI |
| 1 |
| YRBM 52 |
| Repair, Berthing and Messing Barge |
| Pearl Harbor, HI |
| 1 |
| YRBM 53 |
| Repair, Berthing and Messing Barge |
| Pearl Harbor, HI |
| 1 |
| YRBM 54 |
| Repair, Berthing and Messing Barge |
| Pearl Harbor, HI |
| 1 |
| SUBTOTAL NUMBER OF CRAFT |
| Pearl Harbor, HI |
| APL 04 |
| Barracks Craft |
| Puget Sound, WA |
| 1 |
| APL 62 |
| Barracks Craft |
| Puget Sound, WA |
| 1 |
| YR 97 |
| Repair Barge |
| Puget Sound, WA |
| 1 |
| YRB 33 |
| Repair and Berthing Barge |
| Puget Sound, WA |
| 1 |
| YRB 34 |
| Repair and Berthing Barge |
| Puget Sound, WA |
| 1 |
| YRBM 30 |
| Repair, Berthing and Messing Barge |
| Puget Sound, WA |
| 1 |
| YRBM 31 |
| Repair, Berthing and Messing Barge |
| Puget Sound, WA |
| 1 |
| YRBM 50 |
| Repair, Berthing and Messing Barge |
| Puget Sound, WA |
| 1 |
| SUBTOTAL NUMBER OF CRAFT |
| Puget Sound, WA |
| 8 |
| APL 02 |
| Barracks Craft |
| San Diego, CA |
| 1 |
| APL 05 |
| Barracks Craft |
| San Diego, CA |
| 1 |
| APL 15 |
| Barracks Craft |
| San Diego, CA |
| 1 |
| APL 18 |
| Barracks Craft |
| San Diego, CA |
| 1 |
| APL 65 |
| Barracks Craft |
| San Diego, CA |
| 1 |
| YR 93 |
| Floating Workshop |
| San Diego, CA |
| 1 |
| YRBM 20 |
| Repair Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 26 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 29 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 38 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 39 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 44 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 51 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 55 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| YRBM 56 |
| Repair, Berthing and Messing Barge |
| San Diego, CA |
| 1 |
| SUBTOTAL NUMBER OF CRAFT |
| San Diego, CA |
| 16 |
| YRB 36 |
| Repair and Berthing Barge |
| Guam |
| 1 |
| YRBM 25 |
| Repair, Berthing and Messing Barge |
| Guam |
| 1 |
| SUBTOTAL NUMBER OF CRAFT |
| Guam |
| 2 |
| APL 40 |
| Barracks Craft |
| Yokosuka, Japan |
| 1 |
| YRB 30 |
| Repair and Berthing Barge |
| Yokosuka, Japan |
| 1 |
| SUBTOTAL NUMBER OF CRAFT |
| Yokosuka, Japan |
| 2 |
| APL 39 |
| Barracks Craft |
| Sasebo, Japan |
| 1 |
| SUBTOTAL NUMBER OF CRAFT |
| Sasebo, Japan |
| 1 |
TOTAL NUMBER OF CRAFT
1.3.2. Barge Organizational Level (O-Level) Maintenance. With no permanent ships force assigned, organizational maintenance (O-Level) shall be conducted by the Contractor. Organizational maintenance is the day-to-day work performed on installed equipment in support of Barge operations. The purpose of O-level maintenance is to maintain all installed equipment in a full-mission capable status while improving the local maintenance process. Maintenance at this level includes inspections, servicing, handling, and periodic preventive maintenance of equipment with associated checks and tests as provided by the installed preventive 3M maintenance system. O-level maintenance also includes repairs and minor adjustments that do not require shop facilities as well as the removal and installation of components. All O-level repairs and maintenance unable to be accomplished are annotated in the individual barge Current Ship Maintenance Project (CSMP) to provide a baseline for future barge Depot level repair packages. The requirements of this contract cover Organizational Level only.
1.3.3 The contractor shall provide labor, tools and materials necessary to accomplish inspection, testing, diagnostics for preventative maintenance, servicing, minor repair and equipment installation support for all installed systems and equipment systems onboard Duty Crew Berthing and Messing Barges.
When the complete replacement of a piece of installed equipment is required (e.g. the replacement of a complete air conditioning unit, or a complete ice maker unit, etc.), the provisioning of that item is not permissible under this contract. The replacement item will be procured by the Government and be provided to the contractor as Government Furnished Property (GFP). The contractor will be responsible for the installation of that replacement piece of equipment and the preventive maintenance and servicing of it thereafter. Installation may require removal of the old equipment and re-configuration of the installation location to accept equipment of a different design. Alteration and design drawings if required will be provided by the designated planning yard, PSNS & IMF.
2 General Requirements
2.1 Non-Personal Services
The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.
2.2 Business Relations
The Contractor shall successfully integrate and coordinate all activity needed with the Barge Area Manager to execute the requirement. The Contractor shall manage the timeliness, completeness and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues and effective management of subcontractors. All contractor personnel shall conduct business in a professional and ethical manner.
2.3 Contract Administration and Management
2.3.1 Contract Management
a) The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor must maintain continuity between the support operations as detailed in paragraph 1.0 of this SOW and the Contractor's offices. The Contractor shall arrange and schedule completion of work requirements to ensure there is no disruption with normal government business and mission.
b) The Contractor shall notify and obtain permission from the COR of any work to be performed that could potentially disrupt normal government business operations.
c) If work poses as a potential disruption, the Contractor shall notify the Government at least two working days in advance of work to be performed. Notification shall include the type of work to be performed and the estimated completion date. The contractor shall not start the proposed work without approval from the COR. The Contractor shall reschedule any work that the COR deems necessary in order to avoid unacceptable disruptions to government business.
d) The Contractor shall maintain management, operation and service records and prepare management, operation, and service reports.
e) All related data specifically designed to track the work performed under this contract will be considered government owned property and proprietary information.
f) Any and all records, and reports shall be turned over to the Contracting Officer or COR within five calendar days after an individual request or contract completion.
g) The Contractor shall maintain maintenance history records on the equipment preventive/corrective maintenance.
h) Any and all records, data, and reports shall be turned over to the Government within five calendar days after an individual request or contract completion (Maintenance history records and material inspections data, etc.)
2.3.2 Contract Administration
The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.
2.3.3 Contractor Personnel, Disciplines, and Specialties
The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure the appropriate labor categories as defined in the contract document, labor rates, and man-hours utilized in the performance of each task will be the minimum necessary to accomplish the task.
The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.
2.3.4 Location and Hours of Work
Accomplishment of the results contained in this PWS requires work in the Pacific Northwest (Bremerton, Tacoma, Seattle and Everett) Washington, (Portland) Oregon; the Pacific Mid-West (San Francisco) California, the Pacific Southwest (San Diego) California; the Middle Pacific (Pearl Harbor) Hawaii; the Western Pacific (Yokosuka and Sasebo) Japan; and (Apra Harbor) Guam.
| Required Labor Categories |
| Number of Hours Required |
| SCA Code |
| Wage Category -- Job Title |
| Gov’t Equal |
| San Diego CA |
| Puget Sound WA |
| Pearl Harbor |
HI
| Sasebo JA |
| Yokosuka JA |
| Apra Harbor |
GU
| ** |
| 3M COORDINATOR/SHIP BUILDING SPECIALIST |
| GS-12 |
| 0 |
| 0 |
| 2080 |
| 0 |
| 0 |
| 0 |
| ** |
| 1st FORE PERSON / SUPERVISOR |
| WS-10 |
| 2080 |
| 2080 |
| 2080 |
| 2080 |
| 2080 |
| 2080 |
| ** |
| 1st LEAD PERSON / ASSISTANT SUPERVISOR |
| WL-10 |
| 2080 |
| 2080 |
| 2080 |
| 0 |
| 0 |
| 0 |
| 01020 |
| ADMINISTRATIVE ASSISTANT |
| GS-10 |
| 2080 |
| 2080 |
| 2080 |
| 0 |
| 0 |
| 0 |
| 01020 |
| ADMINISTRATIVE ASSISTANT |
| GS-11 |
| 2080 |
| 0 |
| 2080 |
| 0 |
| 0 |
| 0 |
| 01313 |
| SECRETARY LS-2/LR-2 |
| GS-6 |
| 0 |
| 2080 |
| 0 |
| 0 |
| 0 |
| 0 |
14045
| COMPUTER OPERATOR IV |
| WG-9 |
| 2080 |
| 0 |
| 2080 |
| 0 |
| 2080 |
| 0 |
| 14045 |
| COMPUTER OPERATOR V |
| WG-11 |
| 2080 |
| 0 |
| 2080 |
| 0 |
| 0 |
| 0 |
| 21400 |
| WAREHOUSE SPECIALIST |
| WG-5 |
| 2080 |
| 6240 |
| 0 |
| 0 |
| 0 |
| 0 |
| 23160 |
| ELECTRICIAN, MAINTENANCE |
| WG-10 |
| 14560 |
| 6240 |
| 4160 |
| 4160 |
| 2080 |
| 2080 |
| 23410 |
| HEATING, REFRIGERATION, AND AIR CONDITIONING MECHANIC |
| WG-10 |
| 4160 |
| 4160 |
| 4160 |
| 2080 |
| 2080 |
| 4160 |
| 23760 |
| PAINTER, MAINTENANCE |
| WG-9 |
| 2080 |
| 6240 |
| 0 |
| 0 |
| 0 |
| 0 |
| 23790 |
| PIPEFITTER, MAINTENANCE |
| WG-10 |
| 6240 |
| 6240 |
| 2080 |
| 0 |
| 2080 |
| 0 |
| 23810 |
| PLUMBER, MAINTENANCE |
| WG-9 |
| 6240 |
| 2080 |
| 4160 |
| 0 |
| 2080 |
| 0 |
| 23850 |
| RIGGER (Crane Operator) |
| WG-10 |
| 0 |
| 0 |
| 2080 |
| 0 |
| 0 |
| 0 |
| 23890 |
| SHEET-METAL WORKER, MAINTENANCE |
| WG-10 |
| 4160 |
| 4160 |
| 2080 |
| 0 |
| 0 |
| 0 |
| 23932 |
| TELECOMMUNICATIONS MECHANIC II |
| WG-10 |
| 6240 |
| 4160 |
| 0 |
| 0 |
| 0 |
| 2080 |
| 23960 |
| WELDER, COMBINATION, MAINTENANCE |
| WG-10 |
| 4160 |
| 2080 |
| 4160 |
| 2080 |
| 2080 |
| 2080 |
| MINIMUM LEVEL OF EFFORT FOR ON-SITE WORK FORCE: |
| 62400 |
| 52,000 |
| 35280 |
| 8320 |
| 14560 |
| 12480 |
| 30 |
| 24 |
| 18 |
| 5 |
| 7 |
| 6 |
| ** SCA exempt positions |
| 90 Full-time On-Site Employees |
Regular Working Hours: The Contractor's regular working hours under the terms of this contract are from 0700 hours to 1530 hours, Monday through Friday except for Federal Holidays. Contractor personnel shall conform to these hours, working eight hour days, 40 hour weeks. Elective alternate schedules and shifts are not permitted without prior approval from the Government.
Work Outside Regular Working Hours: Except as specified, all work will be performed during regular working hours. Overtime work, to include weekends and federal holidays, may be required. Some situations may require short notice, and the Contractor may need to keep workers past normal working hours.
2.3.5 Mandatory Training and Certifications/Qualifications/Licenses
The Contractor shall accomplish/verify accomplishment and track all training requirements as mandated by the Department of Defense (DoD) and Department of the Navy (DoN). Contractor personnel shall accomplish mandatory training requirements regardless of whether or not they possess a Common Access Card (CAC) or have access to the Navy/Marine Corps Intranet (NMCI) network/Navy computer-based training modules. The Contractor shall comply with changes and updates to training requirements by keeping support contractor personnel in compliance with the most current instructions. Technical Authority Training is required for all support contractor personnel. This training is currently required every two years. The Contractor shall ensure all support contractor personnel possess current valid certifications, qualifications and licenses as required by the specific area of support.
2.3.6 Report Delays
In the event the Contractor anticipates or encounters difficulty in meeting requirements or complying with the contract schedule dates, the Contractor must immediately contact the COR, Alternate Contracting Officer Representative (ACOR) and Contracting Officer by verbal means, followed on the next work day by a written notification citing the pertinent details (an E-mail is acceptable). Receipt of this notification by the Government is not to be construed as a waiver of the requirements or delivery schedule nor does it waive the Government's rights or remedies provided by this contract as it pertains to timely contract performance. If delays are justifiable and will not harm the Government's ability to conduct its berthing and messing business, the COR or Contracting Officer will negotiate a new performance schedule for the specific job and notify the Contractor in writing that the one-time delay is acceptable and state the new completion date for the job. If the delay is not justifiable, the Contractor shall immediately take action to complete work within the original time frame; or the matter shall be referred to the Contracting Officer for remedial action. In a case where a dispute arises between the Contractor and the COR or ACOR, the matter shall be immediately referred in writing to the Contracting Officer for resolution.
2.4 Travel / Temporary Duty (TDY)
Temporary Duty (TDY) is not normally authorized for this contract. TDY reserved to AOR(s) with no Regional Maintenance Center (RMC) technical support (Guam) or management of 3M/PMS Program. Travel/TDY will be authorized on a case by case basis to be approved by the Contracting Officer’s Representative (COR) and the COMPACFLT Program Administrator.
3 Performance Requirements
The Contractor shall furnish daily management, supervision, and labor necessary to ensure satisfactory habitability, minor installation and repairs, service call work, system/equipment, familiarization and port husbandry requirements for the COMPACFLT Berthing and Messing Program barges in accordance with the performance based requirements stated herein.
3.1 Program Management
The Contractor, in conjunction with the Government, shall perform the total work effort associated with maintenance and operations of all Berthing Barges required herein, to assure adequate and timely completion of these services.
3.1.1 The Contractor shall ensure and track timely accomplishment for work requirements and work in progress.
The Contractor shall perform the total work effort associated with the maintenance and repair of all barges required herein, to assure adequate and timely completion of these services.
a) Work Control. Due to the fact that most of the effort is expected to be accomplished on berthing and messing barges which are in a "ready to occupy" status, scheduling can be volatile and planning, estimating and resource acquisition could be immediate and intensive. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. The Contractor shall provide Verbal scheduling and status when requested by the COR or ACOR. The Contractor shall be able to verbally provide the status of any work item within two regular working hours.
b) Records and Reports. The Contractor shall maintain management, operation and service records and prepare management, operation and service reports as described herein. All related data specifically designed to track the work performed under this contract will be considered Government owned property and proprietary information. Any and all records and reports shall be turned over to the Government within five calendar days after an individual request or contract completion.
1) A work file Current Ship’s Maintenance Program (CSMP) for each barge (identified by hull number) shall be maintained by the Contractor. Each file shall contain at a minimum:
(a) Listing of all equipment on the barge by nomenclature and manufacturer's model number, as well as all manufacturer's literature, brochures, and pamphlets; maintenance, operator, and parts list manuals; warranty information; and
(b) Records of all inspections, service calls, maintenance, and repair work or jobs. The Contractor shall maintain major maintenance history records (last overhaul, dry-docking, underwater hull inspections, material inspections data) on all COMPACFLT berthing and messing barge. The Government will provide a work file CSMP for each barge to the Contractor upon contract award.
2) Inspection, service call, maintenance and repair work or job records shall include at least:
a) The dates on and area in which the work was performed
b) Listing of each category and number of hours used (e.g., straight time, overtime, etc.)
c) Total number of hours expended
d) Listing of equipment, materials, parts and components used (other than pre-expended bin materials and supplies).
3) The Contractor shall turn over all files and corresponding electronic data to the Government within five working days after the completion or termination of this contract.
4) At the oral or written request of the Government, the Contractor shall provide oral and written reports on any barge or contract-related work records within two working days, unless a different time frame is stipulated elsewhere in the contract. The Contractor shall research and prepare an annual validation and update of the berthing barge inventory report on all berthing and messing barges listed herein. The Contractor shall prepare general maintenance recommendations and corresponding reports for the COR.
c) Staffing. The Contractor shall continuously maintain an adequate staff with suitable supervisory, clerical and administrative expertise to assure work is scheduled, completed, recorded and reported in accordance with these specifications. The Contractor also shall continuously maintain an adequate on-site work for of laborers, mechanics and tradesman to complete all day-to-day work in accordance with the time and quality standards specified in the contract.
d) Coordination with COR. Within ten calendar days of commencing work under the contract, the Contractor shall provide the Contractor's management, supervisory, scheduling and dispatching representatives along with a brief description of their delegated authorities to the Government. The Contractor will ensure that these listings are constantly updated (with copies sent to the Government) throughout the life of the contract. The Contractor shall coordinate with, obtain permissions from, and notify the COR or ACOR of any work that may disrupt the conduct of normal government business. The Contractor shall notify the COR or ACOR at least two working days in advance of any such work that is prescheduled. Notification shall include the type of work to be performed and the estimated completion date. The Contractor shall reschedule any work that the COR or ACOR deems necessary in order to avoid unacceptable disruptions to the Government's business.
e) Continuity of Services. Support of Naval Crew Members displaced from their ships during scheduled availabilities onboard berthing and messing barges is the primary mission of the COMPACFLT Berthing and Messing Program. To ensure continuity of essential services, the Contractor shall be prepared to fully commence work on the start date of this contract and should not assume that government or previous contractor employees will be available to guide, direct or specifically orient each contractor personnel. It is imperative that there are no disruption of services to naval crews currently embarked onboard the barges. As part of being fully ready to commence work, the Contractor shall be prepared to accept backlogged service calls and in-progress general work jobs in the COMPACFLT Berthing and Messing Program on the contract start date. The Contractor must complete all backlogged and in-progress jobs within ten working days after the contract start date.
3.1.2 The Contractor shall implement all necessary work control procedures for timely accomplishment of work requirements and permit tracking of work in progress.
The Contractor shall conduct ship checks on Duty Crew Berthing and Messing Barges as designated by the Regional Technical Advisor (TA) to prepare an integrated, prioritized listing of the work items to be accomplished.
a) Contractor shall identify needed work by conducting analysis and technical evaluations of spaces, equipment, components, furnishings, assemblies, and subassemblies; Participate in arrival and departure walk-through inspections and, as appropriate other condition assessment inspections and then reporting its findings to the Contracting Officer's Representative or Regional TA. This will be accomplished using the CSMP, and a copy of the CSMP will be emailed to Program Administrator, COR and regional TA upon completion of updates.
3.1.3 The Contractor shall arrange and schedule completion of work requirements for no interference with normal Government business and mission.
a) The Contractor shall coordinate with, obtain permissions from, and notify the Contracting Officer's Representative or Regional TA of any work to be performed on a barge under his/her control that would tend to disrupt the conduct of normal Government business
b) The Contractor shall notify the cognizant individual at least two working days in advance of work to be performed on a barge under his/her control that would tend to disrupt the conduct of normal Government business work when it is prescheduled. Notification shall include the type of work to be performed and the estimated completion date. The Contractor shall reschedule any work that the Contracting Officer's Representative or Regional TA deems necessary in order to avoid unacceptable disruptions to the Government's business.
3.2 Provide Service Calls
Service calls are defined as maintenance, minor repair, and other miscellaneous work requirements which are called into a work reception center by barge occupants or generated by the Contracting Officer Representative (COR) and Alternate Contracting Officer Representatives (ACOR)s. Generally speaking, service calls are brief in scope; require no more than eight total working hours per worker to accomplish; and do not usually require detailed job planning. Multiple maintenance, minor repair requirements received for the same trade on the same barge at the same time will be combined into one service call. For example, "commode handle sticks" and "sink faucets leak" on the same barge would be one service call, as would "broken door closer" and "floor tile broken".
3.2.1 The Contractor shall receive, classify, and document Service Call Requests for service call receipt records.
3.2.1.1The Government's work reception center, which shall be manned by suitable Contractor personnel. A description of the problem or requested work, date and time received, location, and other appropriate information will be logged and transmitted to the Contractor in a format mutually agreed upon following contract award. If the call is classified as emergency or urgent, the work receptionist, Contracting Officer Representative (COR), or Alternate Contracting Officer Representative (ACOR) shall notify the Contractor that a call has been received and the Contractor shall dispatch workers to the site where the work is to be performed. Service Call Classification definitions to be used are:
3.2.1.2 Emergency Calls. Service calls will be classified as emergency at the discretion of the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR). Generally, emergency calls will consist of correcting failures that constitute an immediate danger to personnel, threaten to damage property, or threaten to disrupt activity operational or training missions. Examples include outages in utility (including phones), ventilation, security, fire, or other systems; clogged drains; broken water or steam pipes; gas leaks; inoperable pumps; leaks in systems or components which must be watertight; electrical defects which may cause fire or shock; unlocking of locks or safes; etc. Historically, no more than 5% of the service calls issued to the Contractor have been classified as emergency. The Contractor shall price in emergency calls into their proposal
3.2.1.3 Urgent Calls. Service calls will be classified as urgent at the discretion of the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR). Generally, urgent calls will consist of providing services or correcting failures which do not immediately threaten personnel, property, or activity missions; but which will soon inconvenience or affect the health and well-being of personnel, lead to property damage, or lead to disruptions in operational and training missions. Calls will also be classified as urgent when the service or failure has upper level management (i.e., the Commander, Pacific Fleet, Commanding Officer and Executive Officer) attention. Historically, no more than 5% of service calls issued to the Contractor have been classified as urgent. The Contractor shall price in urgent calls into their proposal.
3.1.2.4 Routine Calls. Service calls will be classified as routine when the work does not qualify as an emergency or urgent call as determined by the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR). Examples of routine calls include (but are not limited to): inoperative electrical switches or outlets, dripping faucets, broken floor tile, repairs to mechanical, galley, food service, or laundry equipment, broken trimmings, broken non-electrical or unplumbed fixtures, countertop, cabinet, and locker repairs, interior door repairs in non-critical areas, suspended ceilings, replacement of light bulbs, and key making, etc.
The contractor will provide adequate procedures for receiving and responding to routine, emergency and urgent service calls during regular working hours, provide a single local or toll free telephone number for receipt of all service calls or the service calls, and provide an individual fully familiar with the Contractor's work control procedures and the terms and conditions of this contract to answer and respond to all telephone calls and voice messages.
3.2.2 The Contractor shall respond, arrive, and initiate repair for Service Calls.
3.2.2 The Contractor shall respond, arrive, and initiate repairs for service calls.
a) Emergency Calls. The Contractor shall be on the job site and working within three hours after receipt of an emergency call. Emergency calls will be considered received by the Contractor at the time and date the telephone call is placed by the government work reception center or other authorized Government representative. The Contractor shall work continuously without interruption and arrest the emergency condition before departing the job site (e.g., shut off water, close gas valve, temporarily patch, etc.). If further labor and material (follow up work) are required to complete the repair, the COR or ACOR will reclassify the call as either urgent or routine, as appropriate, and the corresponding completion time will then apply. Such follow up work will be considered part of the original service call.
b) Urgent Calls. The Contractor shall be on the job site and working within eight hours after receipt of an urgent call. Urgent calls will be considered received by the Contractor at the time and date the telephone call is placed by the government work reception center or other Authorized Government Representative. The Contractor shall execute work during regular working hours, unless the COR or ACOR requires Contractor personnel to work after hours. In such cases, after hours’ work will be followed up upon completion by the COR or ACOR the following business day. After the Contractor responds to an urgent call and believes that the work required is beyond the scope of an urgent service call, as defined above, the COR or ACOR must be contacted within one hour for adjudication to determine if reclassification of the work is appropriate.
c) Routine Calls. All routine calls will be completed within two working days of receipt. Routine calls will be considered as received by the Contractor at the time and date an Authorized Government Representative makes a work authorization form available for pick-up or electronically transmits the work authorization information to the Contractor. Work will be accomplished during regular working hours, Monday through Friday.
d) If the Contractor responds to service calls and believes that the work required is beyond the scope of emergent or urgent service call, as defined above, the Contractor must contact the COR or ACOR within one hour of discovering the facts leading to this belief.
If the COR or ACOR disagrees with Contractor’s classification of service call, he/she may confer with the ACO to reclassify the work as a routine service call, a planned job, or a job which is over and above the normal work performed under this contract. Once reclassified, the Contractor shall proceed with the job following the procedures of the new work classification.
3.3 Provide General Interior Work
Interior work shall be performed in areas such as (but not limited to) berthing compartments, passage ways, messing areas, heads, laundry rooms, wardrooms, recreation rooms, lounges and store rooms.
a) Applies to all Interior Repairs: Prior to the installation of any item therein, the surface will be prepared in accordance with the manufacturer's instructions and the Steel Structures Painting Council (SSPC) Surface Preparation Standards. The Contractor shall adhere to the most recent versions of SSPC-SP-1, Solvent Cleaning, and SSPC-SP-2, Hand Tool Cleaning.
3.3.1 The Contractor shall repair, replace (if needed), and restore original condition for damaged or deteriorated flooring and subflooring.
Original condition is defined as a structurally sound, uniform, and aesthetic surface which is free of cracks, breaks, chips, tears, gouges, stains, and buckling. Flooring replacement shall include removal and disposal of old tiles; subfloor surface preparation; and installation and finishing of flooring.
a) Resilient Tiles: Damaged or deteriorated tiles shall be replaced with tiles of the same material, style, size, and color. provided by the Government. Damaged tiles or tiles to be replaced shall be removed without affecting adjacent tiles. If tile is replaced adjacent to a bulkhead, any existing vinyl baseboard/coving shall also be replaced. Installation shall be in accordance with manufacturer's instructions and the surface preparation standards as listed above.
b) Carpet: Carpeting shall be patched or repaired as required to match existing carpeting.
c) Ceramic Tile. Ceramic tile floors that are broken, missing, cracked or discolored shall be repaired as required with tiles of the same material, style, size, and color. Floor tiles shall be grouted, as required, to provide a waterproof seal. In those cases, where replacement tiles of an exact match cannot be found, the Contractor may be required to remove and replace non-defective tiles to create a pattern and minimize the visual effect of the mismatch.
3.3.2 The Contractor shall replace (if needed) and repair to original condition for damaged and deteriorated bulkheads, overheads and related trim.
Trim items and fixtures shall be removed as necessary to provide access to the damaged area. Upon completion of the repair work, fixtures and trim items shall be reinstalled, repainted, or refinished to restore them to their original condition.
a) When removing bulkhead or overhead sheathing or coverings, the Contractor shall inspect the supporting structural system and notify the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR) immediately of any need for additional repairs before proceeding. Additional repairs shall be approved by the COR or ACOR prior to commencement of work.
b) Vinyl Bulkhead Covering: Bulkhead covering, which has been ripped, scarred, stained, or otherwise damaged, shall be repaired or replaced as necessary to original condition. Bulkhead covering shall be repaired if the damaged area can be patched and not noticeable. Bulkhead covering which is extensively damaged, or for which a matching bulkhead covering is not available, shall be repaired by replacing the bulkhead covering on the entire bulkhead. If matching bulkhead covering is not available, the Contractor shall find a comparable substitute. The Contracting Officer will approve all replacement bulkhead coverings which do not match the existing bulkhead covering. Replacement bulkhead covering shall be hung according to the manufacturer's recommendations.
c) Ceramic Tile: Ceramic tile surfaces that are broken, missing, cracked or discolored shall be replaced with like or similar tiles of matching existing tile, as required. Tiles shall be grouted as required to provide a waterproof seal. In those cases, where replacement tiles of an exact match cannot be found, the Contractor may be required to remove and replace non-defective tiles to create a pattern and minimize the visual effect of the mismatch.
d) Suspended Ceilings/Overhead: Broken, stained, and missing ceiling/overhead tiles shall be replaced with tiles of the same material, style, size, and color. Damaged and broken suspended grid system shall be repaired or replaced as necessary to provide a suspended overhead system as designed. Tasks for suspended ceiling replacement shall include the removal, disposal, and installation of any and all suspended overhead components. Overhead components may include t-shaped main runners, crosspieces, wall angles, ceiling panels, louvered ventilation system registers, and sandwich or egg crate panels that cover registers. The Contractor shall provide and use stainless steel blind-type pop rivets secure or connect components to ceiling and walls. The Contractor shall ensure proper fit so no ceiling component bows or ripples and no panels hang out or drop out of the grid work.
3.3.3 The Contractor shall replace (if needed), maintain, and repair original operational doors for all contract covered barges.
a) Replaced Doors: The replaced doors shall be the same type and have the same finish as the original doors. All replacement doors shall be installed with the hardware from the damaged door unless the hardware is not repairable. Small holes in door faces shall be filled and finished to match surrounding door surface.
b) Repaired Doors: Door repairs shall match color, texture and hardware of existing door.
3.3.4 The Contractor shall secure, repair, maintain, replace, and refinish original operational ladders and handrails for loose treads, risers, stingers, handrails, brackets, and other components.
a) Repair or replace to match original components. Damaged finish shall be repaired. Trim items susceptible to damage during the repair activity shall be removed and reinstalled upon completion of the repair activity. Handrails and ladder rungs or treads shall be fabricated, connected, welded, brazed, and fired into craft structure. Welds shall be ground smooth and fasteners, if applicable, shall be smoothly seated to prevent personnel safety hazards. Flanged or coupled joints shall not be used.
3.3.5 The Contractor shall repair and replace (if needed) to an operating condition for sagging and non-functional traverse or curtain rods.
a) Loose brackets shall be secured. Broken cords shall be replaced. Broken or missing drapery slides shall be replaced. Rods shall be level and parallel with the overhead. Additional support brackets shall be installed to support sagging rods. Curtains shall be hung.
b) Economical Replacement: If beyond economical repair, as determined by the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR), rods shall be replaced.
3.3.6 The Contractor shall repair and alter to an original fabric condition for cushions, seats, exterior awnings, furniture, and other fabric articles.
Fabrics may include (but not limited to) vinyl, leatherette, and canvas.
a) The Contractor shall take measurements and make patterns and layouts. The Contractor shall mark, cut, fit, and sew parts together, using hand- or power tools and equipment and knowledge of fabrics and construction methods. Workmanship shall be of good quality and to industry standards using top sticking on all seems, tucked corners and seams, non-ferrous fasteners and, where applicable, heavy duty zippers. When necessary, new gliders shall be installed, fire retardant marine plywood shall be used and all previously installed staples will be removed and replaced.
3.3.7 The Contractor shall repair damaged metal furniture and fixtures (such as bunks).
a) File scrapes, or sand parts to remove dirt, paint, or rust,
b) Melt solder into holes and cracks,
c) Grind solder until smooth and flush with surrounding metal,
d) Bend or hammer dented or twisted parts to original shape,
e) Tighten or replace loose screws, nuts and bolts,
f) Replace missing or broken parts (e.g., hinges, door and drawer handles, latches, and furniture arms and legs).
3.3.8 The Contractor shall repair and replace (if needed) to original condition for cabinets, lockers, shelving, countertops, and tabletops.
Damaged or deteriorated cabinets, lockers, shelving, countertops (including stainless steel) and tabletops.
a) Countertops and tabletops shall be repaired; free of warped, chipped, burned, cut, or otherwise marred areas. Replacement of laminated countertops/tabletops shall conform to the requirements of American National Standards Institute publication A161.1. When painting or finishing of repaired or replaced cabinets or lockers is required, all cabinets and lockers in the compartment shall be painted or finished, if required, to match original cabinets or lockers.
3.3.9 The Contractor shall repair and replace (if needed) to original condition for interior accessories.
a) Damaged, inoperative, or missing interior accessories including, but not limited to, paper holders, soap trays, dispensers, towel bars, shower curtain rods, medicine cabinets, mirrors, smoke detectors, and door stops.
b) Loose accessories shall be secured by tightening or replacing pop rivets. Deviations shall be approved prior to installation. Installation shall be accomplished using nonferrous fasteners or stainless steel blind pop rivets. Fixtures shall not be installed utilizing pressure tape, expansion friction or welding. Damaged or missing items shall be replaced with items matching the original. Replacement hardware shall conform to the Building Hardware Manufacturer's Association Product Standard (BHMA.) Hardware items requiring lubrication shall be lubricated and restored to original condition.
3.4 Provide Exterior Work
Exterior work shall be performed in areas such as (but not limited to) seams, metal flashing, exterior trim. downspouts and drain pipes, exterior accessories, ladders and stairs, doors, hatches, covers and windows
3.4.1 The Contractor shall repair and replace (if needed) to a watertight condition for seams between ports, windows, door frames, and exterior bulkheads.
a) Old joints shall be scraped and cleaned with a solvent recommended by the caulking manufacturer. The caulking shall be applied according to the manufacturer's directions.
3.4.2 The Contractor shall repair and replace (if needed) to match existing for metal flashing and trim.
3.4.3 The Contractor shall repair and replace to match existing for exterior trim.
a) Exterior trim includes all exterior moldings and millwork.
Surfaces to receive trim shall be thoroughly cleaned of sealant and paint build-up prior to installation of trim. Damaged or deteriorated underlayment shall be replaced with material of the same type, thickness, and quality. Screens and vents shall be intact and free of corrosion and missing pieces.
3.4.4 The Contractor shall repair, replace (if needed), and clean to original condition for downspouts and drain pipes.
a) Loose hangers and fasteners shall be tightened. Missing guards, hangers, fasteners and splash blocks shall be replaced. Splash blocks shall be properly positioned to receive the impact of drainage water.
3.4.5 The Contractor shall repair and replace (if needed) to original condition for exterior accessories.
a) Exterior accessories include (but not limited) to exhaust fan, vent, stack, or chimney caps. Accessories must be repaired with material of the same type, or replaced, as required, with similar.
3.4.6 The Contractor shall repair and replace (if needed) to original condition for ladders and stairs.
a) Ladders and stairs include (but not limited) to stair treads, risers, nosings, stringers, brackets, balustrades, handrails, and other components. Ladders and stairs must be replaced with material used of the same type or replaced with same or similar item.
3.4.7 The Contractor shall repair and replace (if needed) to original condition for doors, hatches, covers, windows, and associated hardware.
a) Applies to Doors, Hatches, Covers and Windows: Caulking, glazing, and weather-stripping shall be fully intact to maintain a fully watertight seal. Replacement glass shall be of the same size, type, and quality as the existing glass.
b) For Doors: Damaged, deteriorated, warped, and sagged doors shall be repaired to original condition or replaced with doors the same type and size. Exterior doors shall be removed and replaced the same workday. All replaced doors shall be installed with hardware from existing doors of similar or like material of what is being replaced. Cracked and broken glass in doors shall be replaced with the same quality, type, and size.
c) For Hardware: Damaged, inoperable, or missing hardware such as hinges, locks, striker plates, latches, keepers, window operating mechanisms, door closures, springs, etc. shall be repaired to original condition, or replaced as required. Replacement hardware shall match existing hardware in type, size, quality and finish and meet the Building Hardware Manufacturer's Association (BHMA) Product Standards. Hardware shall be installed in accordance with the manufacturer's recommendations.
3.5 Provide General Electrical Work
3.5.1 The Contractor shall maintain, repair, and replace (if needed) in order to operate as originally intended and designed for all electrical equipment.
a) Electrical equipment includes, service connections, distribution panels, connections, grounds, outlets, switches, wiring, branch circuits, ground fault circuits, lighting fixtures, photo cells, and power cords.
b) Cracked, broken, or missing receptacle and switch faceplates shall be replaced with new plates of the same or original color and size. All workmanship and materials shall conform to the National Fire Protection Association (NFPA) 70 National Electrical Code.
3.5.2 The Contractor shall install, troubleshoot, program, maintain, modify, repair, and replace (if needed) to original condition for voice and non-voice communication systems.
a) Voice and non-voice communication systems includes (but not limited) to switching equipment, consoles, relay racks, miscellaneous radio, intercom and public address systems; alarm systems; and telephone key systems; computer data circuits, etc. Contractor shall run cables or wire to telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and terminating equipment for non-voice circuits.
b) Damaged or deteriorated telephone or other telecommunication wiring shall be repaired to original condition or replaced from the pier side connection point to the craft including telephone jacks. Cracked, missing, or inoperative plug-in or screw connected telephone jacks shall be replaced.
3.5.3 The Contractor shall repair and replace (if needed) to original condition for all lighting fixtures.
a) Lighting fixtures include (but not limited to) florescent light fixture tube bulbs, starters, ballasts, and translucent diffuser panels on fluorescent light fixtures. Install similar or like material.
b) Provide and replace batteries, perform testing unit after completion of repairs to ensure proper operation.
3.6 Provide Security, Flooding, and Fire Protection Alarm System Repairs
a) Security, Flooding and Fire Alarm systems include various electrical systems including (but not limited to) intrusion panel alarm systems, watertight door position indicator systems, video surveillance systems (including cameras, multiplexers and monitors) and interior communication system (general announcing systems).
3.6.1 The Contractor shall inspect, test, repair, and replace (if needed) to original operational condition for Craft's central security, flooding and fire alarm systems.
a) Repairs may be limited to the resetting and reprogramming of power supply, alarms and indication panel and logic system. Repairs shall include, but will not be limited to, the cleaning, adjusting, lubricating, repairing or replacing of defective components of the control and indication portions of the systems. Replacement parts may include, but will not be limited to, wiring, detectors, sensors, circuits, fuses, and relays. All work must be IAW OEM and National Fire Prevention Association standards for the system being repaired. An example, of a standard that will commonly be used aboard crafts is NFPA 25, Inspection, Testing and Maintenance of Water-Based Fire Protection Systems.
3.7 Provide Internal Communication (IC) System Services
a) Internal communication (IC) systems includes telephone, communications, 1MC, CATV, fire/flooding system and barge security system.
3.7.1 The Contractor shall maintain, repair, and replace (if needed) to operate as originally intended and designed for all internal communication systems.
a) Service includes repair or replace speakers, microphones, GEMS sensors, remote heat detectors, wiring. perform wiring fieldwork on power supply and amplifier system, reprogram power supply, alarm, indication panel, and logic system. Electrical and minor mechanical repairs may also include (but not limited to) testing of circuits for continuity and grounds, fusing, indicator lights, visual inspection, set-points and controls.
b) Telephone services to include but not limited to: programming, telephone system maintenance, new installations and training for onboard crews utilizing the Berthing and Messing Barges. New installations shall include removal and disposal of old telephone systems, installation, configuration, and maintenance of new systems.
3.8 Provide Maintenance and Repair of Firefighting Equipment
3.8.1 The Contractor shall inspect, test, repair, replace (if needed), recharge, and certify and record to operate as originally intended and designed for all firefighting equipment.
a) Inspect, test, repair, replace, recharge, certify and record IAW National Fire Protection Association (NFPA) guidelines and regulations. On-line or printed subscription to NFPA Standards is available at http://www.nfpa.org/.
b) Fire hoses shall be inspected, tested, and certified (stenciled) utilizing the current year's version of NFPA 1962, Standard for the Care, Use, Service and Testing of Fire Hose, Including Couplings and Nozzles.
c) Fire extinguishers shall be inspected, tested, recharged and certified (labeled) utilizing the current year's version of NFPA 10, Standard for Portable Fire Extinguishers.
d) Repair Standard: Provide an electronic report to the Alternate Contracting Officer Representative (ACOR), Contracting Officer Representative (COR), and Contracting Officer within two working days following the inspection and test, indicating the following:
-- Problems, component failures, or area of unsatisfactory operation;
-- Recommended corrective action and, if applicable, the NFPA Standard to be used during repairs;
-- A list of required material including manufacturer's name, part numbers, and quantities;
-- Proposed number of labor hours; and
-- Total firm fixed price required to accomplish the repair.
3.9 Provide Lock and Latch Installation Services
a) Lock work shall include, but not be limited to the repair of key locksets; the fabrication and replication of…
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