N0024419Q0261_Zeiss_PWS.docx

Statement of Work Preventive Maintenance and Repair Services for the Zeiss Ultra 55 Field Emission Electron Microscope

1.0 SCOPE

1.1 This statement identifies the necessary services and materials to provide on-site Preventive Maintenance (PM) inspection and Repair Services (RS) of the Government owned Zeiss Ultra 55 Field Emission Electron Microscope and related ancillary components.

Equipment Service Location:

Naval Base Coronado, Fleet Readiness Center South West (FRCSW), North Island, Bldg. 469N, Materials Engineering Laboratory, San Diego, CA 92135.

1.2 The Government requests contract periods of performance (POP) consisting of a Base Year, effective the date of contract award for one year, and two subsequent one-year option periods. The exercise of Option Years is a unilateral right of the Government. The inclusion of option year contract line items in any resultant contract does not constitute any guarantee by the Government to the Contractor.

In the event that the contractor cannot provide options, they are required to furnish a statement that option pricing cannot be provided.

1.3 The Contractor is required to have full technical knowledge of the referenced equipment, must be able to perform all work in compliance with the Original Equipment Manufacturer’s (OEM) technical specifications. Factory trained service engineers are required to be furnished that have full knowledge of the equipment to be services. The contractor is required to have OEM spare parts that are immediately or reasonably available for any and all necessary maintenance and repairs compliant with current commercial practices and in accordance with this statement of work. Maintenance costs shall include all travel, labor hours, labor cost, test equipment and consumable parts.

Equipment Listing:

Zeiss Ultra 55 Field Emission Electron Microscope, Model: ULTRA 55, S/N: 2641, PEMA: 65888042331

2.0 APPLICABLE DOCUMENTS

2.1 Carl Zeiss Microscopy, LLC Service Contract Quotation; Laura D’Aquanni, dated May 15, 2019

2.2 OEM Maintenance manuals, user’s manuals, electrical diagrams, etc.

2.3 ISO 9001, section 7.6

2.4 Dept. of the Navy Local Population ID Card/Base Access Pass Registration SECNAV Form 5512/1 and Visitor Access Request FRCSW 5512/5

3.0 GENERAL REQUIREMENTS

3.1 Telephone/Email Technical Support:

The Government requires the contractor to provide telephone/email technical support to be available to the FRCSW end user of the equipment with four (4) hours of notification, during weekdays during the hours of Monday through Friday, 0700-1600.

The FRCSW end user is authorized to obtain telephone/email assistance. The date and time will be noted in a trouble call log reflecting all maintenance calls, and any exceptions as stipulated therein by the DGR.

When FRCSW determines that the equipment is not functioning properly or has failed to operate, FRCSW will contract the contractor to obtain telephone/email support.

If the issue(s) cannot be resolved via telephone/email, the Contractor is required to have a technical representative on-site to effect repairs within seventy-two (72) hours.

3.2 Preventative Maintenance (PM):

The Contractor is required to perform one (1) PM and provide one emitter tip change for each twelve (12) month contract period. The Contractor is required to provide all necessary equipment to perform the PM including, but not limited to:

Emitter tip, tools, diagnostic and alignment devices, meters, hardware, reference standards, and software. The PM scheduling will be determined by mutual agreement between the Designated Government Representative (DGR) and the Contractor.

PM services are to be performed in accordance with the OEM’s technical specifications.

PM and Cathode Change labor material and services are to include all labor and travel costs associated with the PM service.

In the event that the DGR does not call to set up the PM, the Contractor is required to contact the end user to ensure the PM is accomplished within the last four months of the contract period.

The DGR and the end user are the only Government representatives authorized to place service calls for PM’s.

The resultant purchase order will contain Contract Line Items (CLIN) for the PM and emitter change out services.

3.3Repair Services (RS):

If operation of the equipment cannot be restored as a result of the telephone/email assist, a contractor field technician is required to be “On-site” within seventy-two (72) hours following the initial call after the failure of the telephone assist.

Repair services labor and travel related charges associated with any repair service visit are to be included in the cost.

Parts: The resultant contract will contain a CLIN for parts in the event that they are required as a result of an approved repair service.

Zeiss “Protect Advanced Service Agreement” is the level of service agreement required to support the FRCSW requirement.

3.4 Maintenance Service Report (MSR):

Following each PM inspection or Emergency Repair visit the Contractor is required to provide the Government with a detailed Maintenance Service Report (MSR). The report shall include, but is not limited to, Date and Time notified of required service, Date and Time of arrival, Technician Name, Type/Model/Serial number of equipment serviced, time spent on service/repair, description and cause of any malfunction, parts replacement list, time required to acquire necessary parts, general procedure to attain functionality, Date and Time of system/equipment returned to full operational functionality. Any discrepancies should be noted along with a list of parts and/or services suggested to return or keep the equipment fully operational. Additionally, the Contractor is required to affix a tag on equipment upon completion of a PM inspection. The tag may either be a “sticker” or “hang tag.” At a minimum, the tag shall contain the name of the contractor, technician performing inspection, and date of inspection legibly printed.

3.5 Periodic Maintenance Checklist (PMC):

Upon completion of a PM inspection or ER service the Contractor is required to provide a “checklist” detailing verification of system operability. The checklist verifies condition & operation of the system. Relevant performance measurements shall be noted in the Checklist and discussed with the end user.

3.6 Electronic Reports:

Electronic copies of the MSR and PMC reports are required to be provided to the DGR via email within seven (7) days of completion of the service. The DGR will fully inspect these reports and if there are no discrepancies or issues for discussion the DGR will accept the reports and submit for invoice and payment processing.

4.0 OTHER REQUIREMENTS

4.1 This will be a Firm-Fixed-Price order. There shall be no additional charges, other than those specified per the contract line items, regardless of when the maintenance is performed, the time spent by maintenance personnel after arrival at the site (or lodging while awaiting the arrival of additional maintenance personnel, equipment or delivery of parts), or for transportation to, or from, other sites. Overtime work, or work performed outside of normal business hours, are not authorized under the contract. The Contractor is cautioned to not exceed the amount specified herein, without a contract modification or verbal authorization from the Fleet Logistics Center San Diego (FLCSD) Contracting Officer only.

4.2 Services are to be performed Monday through Friday (excluding federal holidays), during the hours of 7:00AM to 5:00 PM Local Time.

4.3 The Contractor shall have full knowledge of the referenced equipment, and must be able to perform all work in compliance with the manufacturer’s (OEM) technical specifications, current commercial practices, and in accordance with this statement of work.

4.4 The Contractor shall ensure that all personnel involved with the scope of this work order are aware of monetary limitations of the FFP order. In the event the Contractor is confronted with uncertainty related to performance, or this procurement, they are instructed to immediately notify the Contracting Officer and DGR, who shall contact the end user.

4.5 In the event the Contractor is confronted with uncertainty related to performance, or has knowledge of necessity that has not been previously identified within the limitations of the contractual agreement, they are instructed to immediately notify the DGR.

4.6 FRCSW personnel are “not authorized” to direct contractor personnel to perform any additional labor services or furnish parts above and beyond the scope of this work order or other contract. This course of action may constitute an “Unauthorized Commitment” (UAC). In the event of uncertainty, the Contractor is required to contact the FLCSD Contracting Officer specified in the contract for guidance.

4.7 All Repair Parts not considered “consumable” during the performance of a PM inspection or ER service, but is necessary to restore operation of the equipment, may be sourced as specified in the contract. All replacement parts must be certified or approved by the OEM.

5.0 SPECIAL REQUIREMENTS

5.1 Base Access:

The FRCSW DGR will forward a SECNAV 5512/1 Base Access Pass Registration and FRCSW 5512/5 Visitor Access Request forms to the Contractor within five days after contract award. The Contractor is required to review these forms and provide all applicable data as required by the 5512/1 and 5512/5. The information to be furnished includes, but not limited to: Full name (first, middle, and last), date of birth, place of birth, citizenship, and full Social Security Number of each person requiring base access. The completed forms are to be returned to the FRCSW Security Department, with a copy to the DGR, a minimum of twenty (20) business days in advance of the scheduled site visit to facilitate the mandatory vetting process to be performed by Security Office personnel.

Fleet Readiness Center Southwest P.O. Box 357058 Bldg. 94 NAS North Island San Diego, CA 92135-7058 Attn: Security Department, Code 7.4

Upon arrival, all contractor personnel are required to check-in at the Visitor Control Center, Bldg. 680, which is located adjacent to the Main Gate of Naval Base Coronado (NBC), NAS North Island, San Diego, CA 92135.

Following receipt of clearance contractor personnel are required to coordinate with the DGR and obtain visitor badges through the FRCSW Quarterdeck, located in Building 94.

Marginal to unsatisfactory performance rating if requirements met less than 80% of the time

met 95% of the time.

Marginal to unsatisfactory performance rating if requirements met 85% of the time

Addresses government concerns.

Marginal to unsatisfactory rating for a large number of complaints and/or unresolved complaints