N0024418Q0141_Amendment_1.docx

N0024418Q0141

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 06-Jul-2018 03:00 PM to 11-Jul-2018 03:00 PM.

The following have been added by full text:

QUESTIONS AND ANSWERS

QUESTIONS RECEIVED BY THE GOVERNMENT

PRICING:

1. How do we propose pricing for labor to cover project support such as purchasing, administrative functions, QA, project management, etc.? And what about pricing for travel (local mileage) and material purchases? There are no specific CLINs for these components. Can we add these as separate line items to the pricing spreadsheet or does the Government want pricing for these incorporated into the existing line items?

Answer: The contract type will be Firm Fixed Price. It is the contactor’s responsibility to price out its proposal and to account for all the components in question. There will be no separate CLINs because this is a Firm Fixed Price contract type.

2. At 6.6.2 it is stated that “…. there will be no special compensation for emergent services.” Can the Government please provide any details on how many instances, historically, emergent situations arose?

Answer: Emergent services were required 0 times in the past five years. The actual requirement for emergent services is expected to be very low. The historicals information for 5 years will be provided by Amendment 1.

TECHNICAL:

1. At 6.6.2 Transport and Delivery - The requirement is for 2-hour pick up for emergent and op tempo. Then it says a 3-hour response is required only during normal working hours. “Contractor shall be able to transport and deliver equipment within two hours of being informed by EODESU ONE to facilitate emergent repairs and meet operational requirements. For non-emergent servicing and repairs, the Contractor shall transport and deliver equipment within three calendar days of being informed by EODESU ONE. Pick-up delivery of equipment is on an as needed basis and will be conducted by the contractor. The Delivery Schedule is listed in the table in Section 3.0 Specific Requirements of the table in the PWS. Requirements for the pick-up of deliverables are dictated by urgency of required equipment as a result of operational requirements. The COR will determine level of urgency as routine or emergent. A three-hour response is required only during normal working hours.” Please provide a more distinct explanation of when each of these timeframes (2-hour, 3-hour, 3 days) will be in effect.

Answer: 3 days is standard for routine repairs. The three-hour response will be changed to two-hour response, and is referencing the urgent repairs mentioned earlier in the paragraph. Amendment 1 is forthcoming. The wording in the PWS was changed to read:

For emergent servicing and repairs, Contractor shall be able to transport and deliver equipment within two hours of being informed by EODESU ONE to meet operational requirements. For routine servicing and repairs, Contractor shall transport and deliver equipment within three calendar days of being informed by EODESU ONE. Pick-up delivery of equipment is on an as needed basis and will be conducted by the contractor. The Delivery Schedule is listed in the table in Section 3.0 Specific Requirements of the table in the PWS. Requirements for the pick-up of deliverables are dictated by urgency of required equipment as a result of operational requirements. The COR will determine level of urgency as routine or emergent.

2. PWS 2.0 “Objective” lists maintenance of Haskel oxygen booster pumps but none are listed in the Table under Section 3.1.7.

Q1: Is there any maintenance of Haskel oxygen booster pumps that needs to be quoted?

Answer: Yes. Section 3.1.7 of PWS was revised by Amendment 1.

Q2: If so, how many Haskel oxygen booster pumps are there?

Answer: 20. PWS was revised by Amendment 1.

Q3: If so, what maintenance checks need to be quoted under current MIP 5921/065?

Answer: The actual MIP is 5921/507. Checks 24M-1, 24M-2, 24M-3, 36M-1, 36M-3, and 72M-1 apply. PWS was revised by Amendment 1.

3. PWS 3.0 “Specific Requirements” states all work must be accomplished in accordance with the instructions and directives listed in Section 4.0 of the PWS. There are no instructions or directives listed in Section 4.0 of the PWS.

Q: Did you mean Section 5.0 of the PWS?

Answer: Yes. PWS was revised by Amendment 1.

4. Questions regarding Table under Section 3.1.7:

4.a. Several maintenance checks listed in the Table under 3.1.7 do not exist.

Q: Can the assumption be made that all maintenance will be conducted IAW the current Navy PMS Force Revision?

Answer: Yes. PWS was revised by Amendment 1.

4.b. “Overhaul of Gas Transfer Pump Assemblies (MK-23 Mod 0 and Mod 1) (A- 1,18M, 60M).” A-1, 18M, and 60M do not exist under current MIP 5921/507; 72M-1 is the Overhaul.

Q: What maintenance checks need to be quoted under current MIP 5921/507?

Answer: 24M-1, 24M-2, 24M-3, 36M-1, 36M-3. PWS was revised by Amendment 1.

4.c. “Services to be provided for the O-26D Compressors are as follows IAW Navy PMS.” A-5, 18M-4, 18M-5 do not exist under current MIP 5921/063 and 18M-6 (is for Mako).

Q: What replacement maintenance checks (if any) need to be quoted under current MIP 5921/063?

Answer: S-1, S-2,A6R, 18M-2, 18M-3, 18M-4R, 18M-8, 18M-9R, 24M-1, 24M-6, 36M-4. PWS was revised by Amendment 1.

4.d. “Services to be provided for the Bauer C-D/DV/NAVY are as follows IAW Navy PMS.” A-3R and 18M-4R do not exist under current MIP 5921/035.

Q1: What replacement maintenance checks (if any) need to be quoted under current MIP 5921/035?

Answer: 24M. PWS was revised by Amendment 1.

Q2: Is quantity (60) the correct number of Bauer C-D/DV/Navy compressors?

Answer: Yes

4.e. “Services to be provided for the Transportable Recompression Chamber are as follows IAW the Navy's Planned Maintenance System.” 36M-1 is for Acrylic Viewports not Composite Air Flasks and 36M-2 does not exist under current MIP 5921/177.

Q1: What replacement maintenance checks (if any) need to be quoted under current MIP 5921/177?

Answer: 120M-1. PWS was revised by Amendment 1.

Q2: Are the new composite flasks being supplied by the Government for maintenance check 180M-1?

Answer: The new composite flasks will be supplied by the Emergency Ship Salvage Material (ESSM). PWS was revised by Amendment 1.

Q3: Are new viewports being supplied by the Government for maintenance check 240M-1?

Answer: Will be ordered by the ESSM.

4.f. “Services to be provided for the MK 3MOD 0 Light Weight Dive System are as follows IAW the Navy's Planned Maintenance System.” 36M-10 does not exist under current MIP 5912/171.

Q1: What replacement maintenance check (if any) needs to be quoted under current MIP 5921/171?

Answer: None. PWS was revised by Amendment 1.

Q2: Are the new composite flasks being supplied by the Government for maintenance check 180M-1?

Answer: ESSM.

4.g. “Services to be provided for the Fly Away Dive System III are as follows IAW the Navy's Planned Maintenance System.” 36M-7 and 36M-9 do not exist under current MIP 5921/181.

Q1: What replacement maintenance checks (if any) need to be quoted under current MIP 5921/181?

Answer: No longer applicable. PWS was revised by Amendment 1.

Q2: Are the new composite flasks being supplied by the Government for maintenance check 180M-1?

Answer: No longer applicable. PWS was revised by Amendment 1.

4.h. “Services to be provided for Divers Life Support System Gauges are as follows IAW the Navy's Planned Maintenance System.” 18M-2 does not exist under current MIP 5921/034.

Answer: 18M-2 is a submersible pressure gage check and is covered under MIP 5921/019.

4.i. “Services to be provided for Diving Equipment Flexible Hoses are as follows IAW the Navy's Planned Maintenance System.” U-1 does not exist under current MIP 5921/033.

Q: What replacement maintenance checks (if any) need to be quoted under current MIP 5921/033?

Answer: U-2. PWS was revised by Amendment 1.

4.j. “Services to be provided for Diving Hose and Hose Leaders are as follows IAW the Navy's Planned Maintenance System.” 72M-1 does not exist under current MIP 5921/039.

Q: What replacement maintenance checks (if any) need to be quoted under current MIP 5921/039?

Answer: MIP should be 5921/033. Maintenance check is U-2. PWS was revised by Amendment 1.

5. (page 28) Attachment 1 under 6.0 “Notification of Deficient Performance.” DLSS routine maintenance services, Acceptance Criteria Standard states hydrostatic testing is completed within 25 days after contractor receipt of gas flask/bottle. Equipment is transported/delivered within two hours for emergent repairs.

Q: Does this mean that emergent hydrostatic testing is required to be completed and returned within Two Hours?

Answer: Yes.

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT

EXPLOSIVE ORDNANCE DISPOSAL EXPEDITIONARY SUPPORT UNIT ONE

(EODESU ONE) DIVE LOCKER

Divers Life Support System (DLSS) Routine Maintenance Service

1.0 BACKGROUND

This requirement is for routine and depot level maintenance of Explosive Ordnance Disposal Expeditionary Support Unit One Divers Life Support System.

2.0 OBJECTIVE

The objective of the Performance Work Statement (PWS) is to acquire Divers Life Support System (DLSS) Routine Maintenance Services. These services include maintenance, hydro testing, re-filling, and cleaning of high and low pressure piping, valves, flexible hoses, filters, moisture separators, volume tanks, compressed gas cylinders (Air, 02, and Mixed Gas), compressed gas flasks (Air, 02, and Mixed Gas); maintenance of Haskell oxygen booster pumps; maintenance of oxygen transfer pump assembly; maintenance of all compressors (Bauer models MVT-26, O-26 and C-D/DV/NAVY); and maintenance of Transportable Recompression Chamber to ensure that EODESU ONE diver life support equipment is safe and operational to support EODESU ONE and Navy Expeditionary Combat Command (NECC) missions.

3.0 SPECIFIC REQUIREMENTS

The following are the tasks that the Contractor is directly responsible to fully complete. Any maintenance (excluding work on non-transportable compressors and air systems) shall be completed at a NAVSEA certified facility and all work must be accomplished in accordance with the instructions and directives listed in Section 5.0 of this PWS. Any equipment that fails testing must be returned to the customer with documentation stating all reasons for failure. EODESU ONE will make a determination on whether to repair or replace any equipment that fails testing or is otherwise unable to be repaired.

3.1 Hydrostatic testing shall be accomplished by D.O.T. certified technicians capable of testing all types and sizes of cylinders using the water jacket method.

3.1.2 All hydrostatic testing will have a 25 calendar day turnaround time upon contractor’s receipt of gas flask or bottle.

3.1.3 Scheduled maintenance of Bauer compressors shall be accomplished by a factory authorized Bauer Sales and Service Center factory certified to perform Depot Level Repairs on Bauer models O-26 and C-D/DV/NAVY.

3.1.4 Scheduled maintenance of the Haskel oxygen booster pumps manifold and the oxygen transfer pump assemblies shall be accomplished by a certified Haskel technician qualified on the MK-23 MOD-0 and MOD-1 models.

3.1.5 Scheduled maintenance of the Transportable Recompression Chamber shall be accomplished by a certified technician knowledgeable of Navy Divers Life Support and ASME Pressure Vessels for Human Occupancy requirements.

3.1.6 Oxygen cleaning shall be performed in a Class 100,000 clean room with daily particle counting in accordance with MIL-STD-1330D.

3.1.7 Evidence of NAVSEA QA Audit relative to US Navy Diving Systems.

The below table provides a breakdown of the total estimated quantities to be utilized per year for the base year and each of the four successive option years. NOTE: All Maintenance shall be conducted IAW the current Navy PMS Force Protection.

S-1 S-2R: Clean and inspect battery cables.

A-1: Replace compressor automatic drain device air filter element.

A-5: Replace compressor automatic condensate drain filters.

A-6R: Inspect drive belt tension.

18M-2: Preform compressor capacity test.

18M-3: Clean and inspect air pre-filter and intake filter.

18M-4R: Perform internal and external visual inspection of moisture separator.

18M-5: Perform internal and external visual inspection of filter housings.

18M-6: Clean oil and water separator sintered filter.

18M-8: Clean Bauer oil and water separator.

18M-9R: Replace air purifier and drying filter.

24M-1R: Change oil and replace oil tube/filter assembly.

24M-6: Calibrate diving equipment life support gages.

36M-4: Test relief valves removed from system.

R-1: Clean and inspect suction and discharge valves.

R-2: Inspect oil pump drive belt.

R-3: Inspect cooling fan, tubing, and crankcase fins.

30 Days

S-2: Inspect drive belt and cooling fan.

A-1R: Change engine oil and clean lube oil filter.

A-2R: Change Engine air filter element.

A-3R: Change purification filter and CO/moisture indicator element.

A-4R: Clean and inspect fuel filter element.

A-5R: Change compressor oil.

A-8R: Clean and inspect compressor air intake filter element.

A-9: Clean Bauer oil and water separator.

18M-2: Preform compressor capacity test.

18M-4R: Replace Bauer P1/P31 air purifier/dryer element.

24M-6: Calibrate diving life support gages.

36M-4: Test relief valves removed from system.

R-3: Inspect cooling fan, tubing, and crankcase fins.

R-6: Clean compressor intermediate filter.

U-2: Perform internal and external visual inspection of purification filter housing.

U-3: Perform internal and external visual inspection of moisture separator housing.

14 Days

A-1: Inspect installed thermoplastic or Rubber flexible hose assemblies. Inspect installed metal or PTFE flexible hose assemblies.

A-7R: Weigh, refill, and charge chamber fire extinguisher.

24M-6: Calibrate air diving equipment life support gages.

36M-1: Inspect internal surfaces of composite air flasks Acrylic Viewports.

36M-2: Inspect internal surfaces of composite oxygen flasks.

36M-4: Test relief valves removed from system.

36M-8: Inspect TRC T-Filter housings.

36M-9: Inspect TL T-Filter housings.

36M-10: Clean and inspect TRC supply and exhaust silencers.

36M-11: Clean and inspect TL supply and exhaust silencers.

60M-3: Deliver DOT .935 carbon fiber flasks to certified repair facility for external and internal inspection, hydrostatic testing, and rupture disc replacement.

60M-4: Hydrostatically test fire extinguisher.

120M-1: Remove and inspect acrylic viewports.

180M-1: Replace composite flasks. (Composite flasks will be provided by ESSM) 240M-1: Replace viewports.

R-1: Inspect TRC door gasket, medical lock door gaskets, TL door gaskets, CO2 scrubber gasket, and NATO lip seal gasket.

R-7: Calibrate and inspect CO2 analyzer, analox CO2.

R-13: Calibrate and inspect oxygen analyzer, analox mini O2DII U-2: Hydrostatically test hoses.

U-3: Clean and inspect interlock and NATO flange bearings.

30 Days

A-1: Inspect installed thermoplastic or rubber flexible hose assemblies. Inspect installed metal or PTFE flexible hose assemblies.

24M-6: Calibrate diving life support gages.

36M-2: Clean and inspect MK3 LWDS HP In-line filter element.

36M-4: Test relief valves removed from system.

36M-5: Perform internal external visual inspection of volume tank assembly.

36M-9: Clean and inspect volume tank filter housing assemblies.

36M-10: Perform internal and external visual inspection of filter housings.

60M-3: Deliver DOT .935 carbon fiber flasks to certified repair facility for external and internal visual inspection, hydrostatic testing, and rupture disc replacement.

72M-1: Inspect control console assembly pneumofathometer in-line filter and housing.

180M-1: Replace DOT composite air flasks. (Composite flasks will be provided by ESSM)

U-2: Hydrostatically test hoses.

14 Days

A-1: Inspect installed thermoplastic or rubber flexible hose assemblies. Inspect installed metal or PTFE flexible hose assemblies.

24M-6: Calibrate diving life support gages.

36M-1: Inspect CCA filter elements.

36M-4: Test relief valves removed from system.

36M-7: Perform internal and external visual inspection of filter housing in accordance with NAVSEA 00C3-PI-005.

36M-9: Inspect ASRA and SCUBA charge port filter elements.

60M-2: Deliver DOT 3.15 carbon fiber flasks to certified repair facility for external and internal visual inspection, hydrostatic testing, and rupture disc replacement.

180M-1: Replace DOT composite air flasks. (Composite flasks will be provided by ESSM)

U-2: Hydrostatically test hoses.

7 days

24M-6: Calibrate diving life support gages.

36M-4: Test relief valves removed from system.

36M-9: Clean and inspect ORCA inline filter elements.

U-2: Hydrostatically test hoses.

7 days

60M-1: Deliver SCUBA compressed air cylinders to repair activity for hydrostatic testing.

7 days

18M-2: Conduct comparative accuracy test on submersible pressure gages. (Covered under MIP 5921/19) 24M-6: Calibrate diving equipment life support gages.

7 days

U-2: Hydrostatically test hoses.

7 days

36M-1: Hydrostatically test rubber diving hose.

36M-2: Hydrostatically test thermo-plastic diving hose.

72M-1: Conduct coupling pull-out test. (MIP 5921/033) U-2: Maintenance Check 7 days

Notes:

1 – All work must be in accordance with NAVSEA/NAVFAC engineering requirements.

2 - Due to the variety of models and types of equipment, maintained pressure rating, working pressure, and connection type, end connection material type and cleaning requirements will be on a case by case basis. Cleaning requirements can be found under PWS Section 5.0 References. Engineering requirements fall under Section 5.0 Requirements of the PWS. Technical drawings will be included in the respective technical manual for the piece of equipment being repaired.

4. 0 GOVERNMENT EQUIPMENT TO BE MAINTAINED

The equipment to be maintained is listed in the table above. The contractor shall perform maintenance services at contractor facilities and return to EODESU ONE facility.

5.0 REFERENCES

During performance, the Contractor shall comply with or exceed all applicable Navy, NAVSEA, and EOD certifications, Instruction Manuals, and other industry standards to ensure proper safety and operational maintenance is performed. Contractor must have copies of and comply with all applicable instructions, which will be verified by the COR. These publications include, but are not limited to, those as follows:

(a.) NAVSEA SS521-AA-MAN-010 Navy Diving and Manned Hyperbaric Safety Certification Manual (b.)OPNAV1NST 4790.8B Ships Maintenance and Material Management (3M) Manual (c). US Navy Planned Maintenance System MIP 5921/507 MK23 MOD 0 and Mod 1 (d.)US Navy Planned Maintenance System MIP 5921/019 Open Circuit SCUBA Diving Outfit

(e.)US Navy Planned Maintenance System MIP 5921/032 Diving Life Support System (DLSS) Gauges

(f.)US Navy Planned Maintenance System MIP 5921/033 Diving Equipment Flexible Hoses

(g.)US Navy Planned Maintenance System MIP 5921/034 Divers Life Support System

(h.) US Navy Planned Maintenance System MIP 5921/035 Dive Air Compressor

(i.)US Navy Planned Maintenance System MIP 5921/063 Divers Compressor

(j.)US Navy Planned Maintenance System MIP 5921/065 Gas Transfer Pump

(k.) US Navy Planned Maintenance System MIP 5921/177 Transportable Recompression Chamber System

(l.) US Navy Planned Maintenance System MIP 6521/582 Medical Oxygen Cylinders

(m.) US Navy Planned Maintenance System MIP 5921/046-66 Oxygen Regulating Console Assembly (ORCA I & II) (n.) US Navy Planned Maintenance System MIP 5921/039-45 Diving Hose and Hose Leaders

(o.) US Navy Planned Maintenance Systems MIP 5921/171-66 MK3 MOD 0/1 Lightweight Dive System

(p.) US Navy Planned Maintenance Systems MIP 5921/181-76 Fly Away Dive System III

(q.) Naval Ships Technical Manual (NSTM) - Chapter 505 PIPING SYSTEMS 04 S9086-RK-STM-010

6.0 OTHER PERFORMANCE REQUIREMENTS

6.1 SAFETY REQUIREMENTS: The Contractor shall comply with applicable OPNAV, NETC, OSHA and command safety instructions and standards governing these requirements. The Contractor shall maintain all employee qualification and certification records as required by these instructions. Copies of these qualification and certification records shall be submitted to the COR.

6.1.1 MEDICAL Care Requirement: Emergency medical care is available in Government facilities to Contractor employees who suffer on-the-job injury or illness. The Contractor shall make care reimbursement to the appropriate Navy collection agent upon receipt of statement(s).

6.2 Security Requirements.

6.2.1 Contractor shall conform to the provisions of OPNAVINST 5510.60M (series) and Department of the Navy Information and Personnel Security Program regulations.

6.3 Unauthorized Work: Only a duly appointed Contracting Officer, and no other Government personnel, is authorized to change the specifications, terms, and conditions under this effort.

6.4 PLACE(S) OF PERFORMANCE: Contractor’s facility and/or on-base EODESU ONE work site.

6.5 PERIOD OF PERFORMANCE: 1 October 2018 – 30 September 2019 and four option years.

6.6 DELIVERABLES/DELIVERABLE SCHEDULE: In fulfillment of this effort, the Contractor shall provide the following deliverables. All deliverables shall be submitted to the COR, unless otherwise agreed upon, in an accurate and timely manner.

6.6.1 Monthly Status Report: The Contractor shall document the efforts performed in the completion of each task in a detailed Monthly Status Report, due on or before the 15th of each month, submitted via email to the COR. The report format may be at the Contractor's discretion, but the report may be modified at the COR's request. At a minimum, the monthly status report shall include:

· Progress for the Period: The Contractor shall provide a summary of work, and activities, accomplished during the reporting period.

· Problems Encountered: The Contractor shall provide a brief summary of any problems, issues or delays identified/encountered and recommendations as to their resolution, or any corrective action that was taken to correct identified problems.

Monthly status report is listed on DD1423 contract Data Requirements List (CDRL) attached to this solicitation. DD1423 requires the contractor to report completed work for that month. See column titled “Delivery Schedule (Calendar Days from pick-up to drop-off at EODESU-1 facility)” in Section 3.0 Specific Requirements of the table in the PWS.

6.6.2 Transport and Delivery: For emergent servicing and repairs, the Contractor shall be able to transport and deliver equipment within two hours of being informed by EODESU ONE to meet operational requirements. For routine sevicing and repairs, Contractor shall transport and deliver equipment within three calendar days of being informed by EODESU ONE.

Pick-up delivery of equipment is on an as needed basis and will be conducted by the contractor. The Delivery Schedule is listed in the table in Section 3.0 Specific Requirements of the table in the PWS.

This is a Firm Fixed Price contract and there will be no special compensation for emergent services.

Historical data of emergent calls within the last five years: 0 times.

6.6.3 Deliverable Table.

6.6.4 Inspection and Acceptance Criteria: Final inspection and acceptance of all work performed, reports and other deliverables will be performed at the place of delivery by the COR.

There will be only one COR and he/she will be the only individual to deem deliverables acceptable by EODESU ONE at NAB Coronado. The deliverables will then be transported by the contractor to their respective commands.

7.0 QUALITY ASSURANCE

The Contracting Officer Representative (COR) will review all documentation submitted by the Contractor for completeness, and, if necessary, will return it to the Contractor for correction. Absence of any comments by the COR will not relieve the Contractor of the responsibility for complying with the requirements of this PWS. Objective Quality Evidence (OQE) documentation will be provided by the Contractor to include quantitative and qualitative information of parts and materials used and services performed. Final approval and acceptance of documentation required herein shall be by letter of approval and acceptance by COR. The Contractor shall not construe any letter of acknowledgment of receipt material as a waiver of review, or as an acknowledgment that the material is in conformance with this PWS.

QUALITY ASSURANCE SURVEILLANCE PLAN

1. INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to monitor and evaluate contractor performance in connection with the EODESU ONE Support. The QASP establishes the methodology for measuring key performance in the stated performance work areas and establishes the standard of performance for each.

1.1 Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in the QASP and the contractor’s quality control plan (QCP), and to ensure that the Government pays only the level of services received.

1.1.2 This QASP defines the roles and responsibilities of all members associated with the QASP, identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements and describes the analysis of quality assurance monitoring results.

1.2 Performance Management Approach

1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e. results, not compliance). This QASP will define the performance management approach taken by the COR to monitor and manage the contractor’s performance to ensure the expected outcomes or performance objectives communicated in the QASP are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessments. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates whether expected outcomes for the contract are being achieved by the contractor.

1.2.2 Performance management represents a significant shift from the more traditional quality assurance (QA) concepts in several ways. Performance management focuses on assessing whether outcomes are being achieved and to what extent. This approach migrates away from scrutiny of compliance with the processes and practices used to achieve the outcome. A performance-based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints. The only exceptions to process reviews are those required by law (federal, state and local) and compelling business situations, such as safety and health. A “results” focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The contractor is responsible for the quality of the work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. The QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction and other performance requirements in the QASP. The contractor will develop and implement a performance management system with processes to assess and report its performance to the COR. This QASP enables the Government to take advantage of the contractor’s QC program.

1.3.2 The COR will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against performance objectives. The Government will notify the contractor when performance is less than satisfactory. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2. ROLES AND RESPONSIBILITIES

2.1 Contracting Officer

The Contracting Officer is responsible for monitoring contract compliance, contract administration and cost control and for resolving any differences between the observations by the COR and the contractor. The Contracting Officer has designated the COR as the Government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the Contracting Officer.

2.2 Contracting Officer’s Representative (COR)

The Contracting Officer’s Representative (COR) is designated in writing by the Contracting Officer to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the contract and ensures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms or conditions shall be referred to the Contracting Officer for action. The COR will be responsible for documenting the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

2.3 Contract Administration Office (CAO)

No Administrating Contracting Officer (ACO) is delegated. Administration will be retained by FLC San Diego.

2.4 Designated Acceptance Officials

Personnel authorized to submit or accept deliverables are designated below. While other personnel may physically deliver or receive deliverables and perform the reviews to determine acceptability, only designated personnel may authorize the submission of deliverables or approve/reject deliverables.

Government personnel authorized to submit or accept/reject deliverables are as follows:

ND1 Dennis Griffis, Contracting Officer’s Representative

3. IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included herein in the QASP, as specified in Attachment 1, “Performance Requirements Summary Tables”. The four critical areas items defined herein are also identified within the Performance Work Statement as subject to monitoring under this QASP. The critical areas that will be used to measure performance success are monthly reports. The “Performance Requirements Summary Tables” identify each of the two areas in more detail and includes the specific method of surveillance, inspection cycle, performance requirements, performance standard/AQL, sampling procedure and inspection procedure.

4. METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

· Random Monitoring - Random monitoring shall be conducted if and when specified in the contract periodically as defined by the COR. The random monitoring shall be performed by the COR.

· One Hundred Percent Inspection – This surveillance type is preferred for those tasks that occur infrequently. It is also used frequently for those tasks having very stringent performance requirements. When this type surveillance is used, the COR must inspect and evaluate the contractor’s performance each time it is performed. The results of the contractor’s overall performance are then evaluated to determine the acceptability of the lot.

· Periodic Inspection - Periodic inspections shall be conducted if and when specified in the Contract. The COR typically performs the periodic inspection on a monthly basis.

4.2 Observing Contractor Performance

The COR must inspect task performance by either watching actual task performance, physically checking an attribute of the completed task, checking a management report, or otherwise inspecting the task or its results to determine whether or not the performance meets the standards contained in the contract. The COR should become familiar with the standards and requirements of compliance documentation set forth in the contract and incorporate surveillance of such requirements onto the overall plan. It is suggested that technical experts, who are most familiar with compliance requirements, be utilized as an extension of the COR.

4.3 Customer Feedback

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant indicator of success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer-focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR, as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR. The COR will accept those customer complaints and investigate further.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

5. ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

5.1 Determining Performance

5.1.1 An individual authorized to accept/reject deliverables will need to complete a Deliverable Submission/Acceptance Form by acknowledging the acceptance of the deliverable, conditional acceptance of the deliverable, or rejecting the deliverable. All definitions as included in the Federal Acquisition Regulation (FAR) take precedence in the event of a conflict.

a. Acceptance of a deliverable means that the deliverable conforms to specifications or will satisfy the requirements for its intended use and will be considered completed by the submitting party. Accepted deliverables may become part of the baseline for subsequent work or may be work product inputs for future tasks. As important as it is to complete the review and acceptance of deliverables in a timely manner so as not to impede schedules, it is equally important that a thorough review be done so as not to overlook critical aspects that could adversely affect subsequent deliverables. Additional work on or changes to accepted deliverables will be considered to be new deliverables and may affect scope, cost, and or schedule.

b. Conditional acceptance means that the deliverable essentially conforms to specifications or will satisfy the requirements for its intended use but some non-critical changes may need to be made. The reason(s) for the conditional acceptance and actions that may be deemed necessary to make the deliverable acceptable must be detailed in the Comments block of the Deliverable Submission/Acceptance Form. This will form a basis for discussion and understanding between the two parties of the steps necessary to make the deliverable acceptable. In some instances the conditional acceptance may not require any corrective action but full acceptance may be contingent upon some future event. The actions necessary to attain acceptance should represent low risk because conditionally accepted deliverables may become part of the baseline for subsequent work or may be work product inputs for future tasks.

c. Rejection of a deliverable means that it fails to conform to specifications or will not satisfy the requirements for its intended use. The reason(s) for rejection and actions necessary that may be deemed necessary to make the deliverable acceptable must be detailed in the Comments block of the Deliverable Submission/Acceptance Form. This will form a basis for discussion and understanding between the two parties of the steps necessary to make the deliverable acceptable.

d. The Deliverable Submission/Acceptance Form will always reflect the date that the deliverable was submitted for acceptance as well as the number of business days to review and accept or reject the deliverable. A default of five business days will be used.

5.2 Reporting

The Government will use the results of the Deliverable Submission/Acceptance to demonstrate whether the contractor is meeting the stated objectives and/or performance standards/AQLs. The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’ s performance of the quality assurance function. All such records will be retained for the life of this contract. The COR shall forward these records to the Contracting Officer at termination or completion of the contract.

5.3 Reviews and Resolution

5.3.1 The COR may require the contractor’s project manager, or a designated alternate, to meet with the COR or other Government personnel as deemed necessary to discuss performance evaluation. The COR will define a frequency of in-depth reviews with the contractor, including appropriate self-assessments by the contractor. However, if the need arises, the contractor will meet with the COR as often is required or per the contractor’s request. The agenda of the reviews may include:

· Monthly performance assessment data and trend analysis.

· Issues and concerns of both parties.

· Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis.

· Recommendations for improved efficiency and/or effectiveness.

· Issues arising from the performance monitoring processes.

5.3.2 The COR must coordinate and communicate with the contractor to resolve issues and concerns regarding marginal or unacceptable performance in any critical area.

6.0 NOTIFICATION OF DEFICIENT PERFORMANCE

Contractor performance deficiencies identified during the six month evaluation periods will be brought to the immediate attention of the COR. When contractor performance in any area approaches or reaches below the performance standard or is not fully compliant with the requirements of the contract, the COR will notify the Program manager of the discrepancy in writing. The contractor will then have no more than one week to implement corrective action and to explain the corrective action in writing to the COR. If the contractor’s response resolves the problem, no further action will be taken. If the problem continues after implementation of corrective action, the COR will submit a Contract Discrepancy Report (CDR) to the contractor. Unsatisfactory contractor performance that causes significant injury or damage to personnel or equipment, which puts personnel or equipment unnecessarily at risk, or which results from gross negligence or inattention to standing procedures may result in an immediate Contract Discrepancy Report (CDR) with no advance notification by the COR. When the COR submits a CDR, the contractor is required to prepare a formal reply delineating corrective action. If the reply satisfies the COR, no further action will be taken. If replies are unsatisfactory and resolution cannot be obtained, the COR will forward the contractor’s reply along with the recommended action to the Contracting Officer to initiate formal action against the contractor for unsatisfactory contract performance.

Attachment 1

Performance Objective

Method of Surveillance

100% inspection. Government oversight of process and timeliness. Review weekly reports and hold meetings with contractors as need.

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