02-QASP.pdf

Quality Assurance Surveillance Plan

(QASP)

US-UK SUPPORT CONTRACT

(FMS CASE: UK-P-FDI)

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor’s performance meets the performance standards contained in the Performance Work Statement (PWS) for the US-UK Support Contract (FMS CASE: UK-P-FDI). The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored

How monitoring will take place

Who will conduct the monitoring

How monitoring efforts and results will be documented

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. It provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards in support of the United States Fleet Forces Command (USFFC), the 2/3-star Joint Executive Committee (JEC), and the 3-star Executive Oversight Council (EOC).

2. Authority

Authority for issuance of this QASP is provided under FAR 42.1501 and Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance, and documentation of the service called for in the contract or order.

3. Roles and Responsibilities

The following personnel shall oversee and coordinate surveillance activities:

3.1 Contracting Officer (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and safeguard the interests of the United States. The KO ensures the contractor receives impartial, fair, and equitable treatment and makes final determinations on contractor performance.

3.2 Contracting Officer’s Representative (COR)

The USFF COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR uses the QASP to conduct the oversight process and keeps a Quality Assurance file that accurately documents the contractor’s actual performance.

3.3 Other Key Government Personnel

Alternate Contracting Officer Representative (ACOR): Serves as support to the COR and is authorized to act with the same authority in the COR’s absence.

Technical Assistant (TA): Acts as the authorized representative to assist in administering the contract, providing detailed oversight of the contractor’s performance and reporting findings to the COR.

Quality Assurance Surveillance Plan (QASP) | US-UK Support Contract

4. Performance Requirements and Method of Surveillance

4.1 Contract Surveillance

The foundation of the relationship between the Government and the contractor is built upon objective, fair, and consistent COR evaluations of contractor performance against PWS requirements. The following surveillance methods will be used:

4.1.1 Customer Feedback

Customer feedback relies on information received from those receiving services from the contractor, including USFF N75 SOI Support Cell leadership, the JEC, the EOC, and UK MOD partners. The COR will investigate customer complaints and validate accuracy before taking action.

4.1.2 Direct Monitoring and Evaluation

The COR and TAs will directly monitor contractor performance, specifically the execution of tasks by the Senior Support Contractor (Bilateral Operational Integrator) and the Administrative Support Contractor (Bilateral Administrative Integrator). This includes observing facilitation of working groups, coordination of visits, and strategic planning support.

4.1.3 Deliverable Assessments

The COR, with support from the ACOR and TAs, will monitor and review all scheduled and ad-hoc deliverables (e.g., Working Group Schedules, Meeting Minutes, Briefs, Monthly Case Reports) to ensure conformance to PWS requirements, accurate information, and timely delivery.

5. Surveillance Matrix

Performance Element

Performance Requirement

Method of Surveillance

Acceptable Quality Level

(AQL)

Procedures when standards are not met

SOW

Compliance / Program Integration

Tasks identified in the PWS (Governance Integration, Cross- Working Group Operational Integration, Brief Preparation, Recordkeeping) are performed accurately, proactively, and on time.

Customer Feedback, Direct Monitoring

98% Compliance

Request corrective action plan; Contractor Deficiency Report (CDR); Document in CPARS.

Deliverables & Reporting

Deliverables (Meeting Agendas, Schedules, Action Items, Briefs, Minutes, Trip Reports, Case Reports) are provided as required, containing accurate

Deliverable Assessment

(COR/TA

review)

> 99% completion and on time

Request corrective action plan; Re-submission of deliverable; Document in

CPARS.

Performance Element

Performance Requirement

Method of Surveillance

Acceptable Quality Level

(AQL)

Procedures when standards are not met information and high quality.

Security & Clearance Compliance

Contractor personnel maintain required clearances (TS/SCI and SAP for Senior Integrator; Secret for Admin Integrator) and handle UK/US data accurately (NDP-1, CUI, FOIA exemptions).

Direct Monitoring, Security Office Review

100% Compliance

Immediate removal of unqualified personnel;

CDR; Security violation protocols.

Staffing & Personnel

Provides qualified personnel. Provides timely replacement and adjusts workforce to address gaps without disrupting

JEC/EOC/WG

operations.

Direct Monitoring

100% Compliance

Request corrective action;

Document in CPARS.

Data Repository Management

Manage and maintain a secure bilateral data repository ensuring compliant access for USG and UK MOD representatives.

Direct Monitoring, Deliverable Assessment

98% Compliance

Request corrective action;

CDR.

Invoicing Submission of invoices per contract procedures are timely and accurate.

Direct Monitoring

98% Compliance

Request submission of invoices.

Combating Trafficking in Person (CTIP)

The contractor shall NOT engage in trafficking in persons during the period of performance of the contract.

Direct Monitoring

100% Compliance

Contractor metrics, spot checks

6. Deficiency Notification

When contractor performance is not meeting the performance standards, the COR will coordinate with the Contracting Officer to issue a Customer Comment Form or a Contractor Deficiency Report (CDR). The contractor will have one (1) business day to acknowledge receipt and two (2) business days to provide a written reply detailing a corrective action timeline.

Appendices typically attached to this QASP include the Customer Comment Form, Customer Comment Log, Contractor Deficiency Report (CDR), and the Performance Assessment Report.