Draft Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

Service and Materials for Klein K5900 Systems

1 GENERAL: The Naval Oceanographic Office (NAVOCEANO plans to enter into a non-personnel services, IDIQ contract to provide both materials and services on an as-needed basis for the Naval Oceanographic Office’s Klein Marine Systems K5900 tow fish and related topside equipment such as the Topside Interface Unit, High Voltage Power Supply and Sonar Processing

Unit.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to fulfill this contract as defined in this

Performance Work Statement (PWS). The contractor will provide full system and single component evaluations on equipment.

The evaluations will specify the amount of service materials and service engineering work units needed to bring the equipment back to full working order. Additionally, the contractor will provide new replacement components for the Klein Marine Systems

K5900 tow fish and related topside equipment. The contractor shall perform this work to the standards in this Contract.

1.2 Background: The Naval Oceanographic Office (NAVOCEANO) has a fleet of 10 Klein Marine Systems K5900 tow fish systems that are utilized to collect physical oceanographic data. Each system is comprised of the K5900 tow fish, Topside

Interface Unit (TIU), Sonar Processing Unit (SPU), High Voltage Power Supply (HVPS), Winch, Tow Cable and other related equipment. The side scan equipment requires occasional repair or replacement components on an as needed basis to maintain system operation.

1.3 Objectives: NAVOCEANO desires a contract mechanism to send faulty or damaged Klein Marine Systems equipment to the contractor for evaluation with the option to proceed on repairs.

1.4 Evaluations

1.4.1 At NAVOCEANO’s discretion, the NAVOCEANO Contracting Officer Representative (COR) will contact the contractor to arrange for the reception of the GFE in need of evaluation. During this process, the contractor will determine if a full system evaluation or a single component evaluation is appropriate.

1.4.2 NAVOCEANO will package and ship the equipment to the contractor at NAVOCEANO’s expense.

1.4.3 Upon receiving the equipment, the contractor will report reception to the COR noting any shipping issues within 14 days.

1.4.4 The contractor will perform the evaluation and create a written evaluation report. An evaluation report will be transmitted to

NAVOCEANO COR within 45 days of receiving the equipment.

1.4.4.1 The evaluation report must include the amount of service material units and/or service engineer work units necessary to either fix or replace the equipment.

1.4.4.2 The evaluation report must also include the proposed work to be performed.

1.4.4.3 The evaluation report must also include expected number of days to complete the service if it will be more than 100 days.

1.4.5 If NAVOCEANO COR does not wish to proceed, the contractor will not affect the repairs. The contractor will then package and ship the equipment to NAVOCEANO’s at the contractor’s expense. The contractor will provide billing for the evaluation only.

1.4.6 If NAVOCEANO COR agrees to proceed, the contractor will affect the repairs or provide replacement components as appropriate. The contractor will then package and ship the equipment to NAVOCEANO at the contractor’s expense. The contractor will provide billing for the evaluation and repairs.

1.4.7 The contractor will not exceed the number of service material units and/or service engineer work units agreed to via the evaluation report.

1.4.8 If the contractor finds new issues that require additional materials and/or service hours during a repair service, the contractor will provide an updated evaluation report to the COR.

1.5 Materials

1.5.1 NAVOCEANO may choose to purchase materials separately from the materials CLIN list by issuing the contractor a task order.

1.5.2 Within 175 days, the contractor will fill the task order and then package and ship the equipment to NAVOCEANO at the contractor’s expense.

1.6 Period of Performance: The period of performance shall be for a one (1) base year ordering period with four (4) options to continue the contract for additional 1-year periods.

1.7 General Information

1.7.1 Place of Performance: The work to be performed under this contract will be performed at contractor facility.

1.7.2 Security Requirements:

1.7.3 The overall classification of this contract is CUI (Controlled Unclassified Information). Contractor does not require access to classification information in the performance of this contract. All contract personnel shall comply with the directives and policies established in 2 CFR Part 117 “National Industrial Security Program Operating Manual”, DoD Instruction 5200.48

(Controlled Unclassified Information) and SECNAVINST 5510.36B “Department of the Navy (DoN) Information Security

Program The contractor does not require access to U.S. Government Information Technology (IT) systems.

1.7.4 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI.

The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the

Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the Prime Contractor.

2.1.2 CONTRACTING OFFICER. A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the

Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance

Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6 QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of end product or service shall meet contract requirements.

2.2. ACRONYMS:

COR Contracting Officer Representative

FAR Federal Acquisition Regulation

GFE Government Furnished Equipment

IDIQ Indefinite Delivery, Indefinite Quantity

NAVOCEANO Naval Oceanographic Office

OCI Organizational Conflict of Interest

OEM Original Equipment Manufacture

PWS Performance Work Statement

QA Quality Assurance

QC Quality Control

TE Technical Exhibit

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government shall be responsible for shipping all equipment (GFE) for evaluation to the Contractor’s facility.

Note: The Contractor shall be responsible for the return shipment of all GFE back to the Government’s facility.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract.

4.2 Services:

4.2.1 The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items as required to service, calibrate, and repair each unit.

4.2.2 Upon GFE arrival at contractor’s facility, the Contractor shall return all GFE back to the Government within 100 days. The shipment tracking number will be used to determine the exact date in which the equipment arrived at the contractor’s facility.

This requirement does not include GFE that has been determined to need more than 100 days via the Evaluation Report and agreed to by the COR.

4.2.3 The contractor must ensure that the shipper has access to Stennis Space Center. The contractor may contact NAVOCEANO

COR for assistance with visitor badges for shipping personal.

4.2.4 The Contractor shall be responsible for the return shipment for all GFE that is sent to the Contractor’s facility via this

Contract, including all shipping charges, fees, etc... All equipment shall be shipped from the Contractor in its original re-useable transportation container that has been provided by the Government. Return shipments shall be made FOB Destination to the following address:

Naval Oceanographic Office

MSAAP Bldg. 9134 Code N112

Stennis Space Center, MS 39529

Attn: N712 Sonar & Electronics Systems

5. PERFORMANCE REQUIREMENTS SUMMARY AND QUALITY CONTROL:

5.1 Performance Requirements Summary

5.1.1 This PWS not only discusses work to be performed, but also contains performance standards and acceptable performance levels (APL). Performance standards are "tools" the Government uses to measure level of performance. A standard is an optimum performance level against which actual performance can be measured or evaluated. For example, in the statement "complete a service call in 24 hours" the standard is 24 hours. The number of days taken to finish this task is the performance indicator, which determines if the work performed was below, met, or exceeded the standard. Developing accurate performance standards is crucial to ensuring that the actual performance received, regardless of the service provider, meets the requirements of the Statement of Work.

This PWS includes performance standards for each of the Functional Areas of the PWS. The performance standards provided with this PWS seek to state the characteristics of properly completed outputs. Each performance standard contains standards for both quality and timeliness

5.1.2 Quality Assurance. The COR will inspect for compliance with Contract terms throughout the Contract period.

Evaluation will be based on the Contractor’s compliance with the requirements set forth in the Performance

Requirements Summary (PRS). The Government will monitor the Contractor's performance under this Contract by performing surveillance using the PRS. The PRS is used primarily to determine if the Contractor is performing all required outputs. The PRS also indicates for contractors the importance of each required service.

5.2 Quality Control

5.2.1 The Government shall rely on the contractors’ existing quality assurance systems as per customary industry practices for the commercial item being acquired. The quality control plan shall ensure configuration, maintenance and repair services are performed in accordance with manufacturer’s recommendations and generally accepted commercial practices. The plan shall identify procedures to identify and prevent defective services from recurring.

5.2.2 The contractor shall provide a copy of their quality control program to the Government within 30 days of award.

Performance Objective

(The Service required— usually a shall statement)

Standard Performance Threshold

(This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of

Surveillance

Incentives/

Disincentives for Meeting or Not

Meeting the

Acceptable

Quality Level

PRS # 1.

The Contractor shall provide evaluations of equipment.

The Contractor provided evaluations are timely.

Equipment must be evaluated by 45 days.

100%

Inspection by

Engineering

Division

Validated

Customer

Complaint(s) received by

COR and

Satisfactory or above ratings on past performance.

Unsatisfactory or below ratings on past performance

Negotiated

Consideration for deficiencies or delays

PRS # 2

provide repairs of

The Contractor provides repaired equipment within allotted time

Equipment repaired or replaced within 100 days or within the time frame agreed to via the evaluation report.

Validated

Customer

Complaint(s) received by

COR and above ratings on past below

Negotiated

Consideration for deficiencies or

PRS # 3

provide delivery of

GFE equipment free from damage upon return to

Government.

equipment shall be delivered by the established delivery date.

Delivered equipment shall not have any new damages upon arrival to

Government.

Upon arrival at contractor’s facility, GFE shall be returned to the

Government within the expected time frame.

above below

Negotiated

Consideration for deficiencies or