N0018924RZ060.pdf

SEE A DDENDUM

(No Collect Call s)

N0018924RZ060 27-Mar-2024

b. TELEPHONE NUMBER

215-697-9584

8. OFF ER DUE DAT E/LOCAL T IME

05:00 PM 22 Apr 2024

5. SOLICIT ATION NUM BER 6. SOLICITAT ION ISSUE DAT E

A UTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STA NDARD FORM 1449 (REV . 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR P RINT)

(SIGNAT URE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Us e Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTA NCE IS DIFFERENT A ND PUT

BELOW IS CHECKED

TELEPHONE NO.

N001899. ISSUED BY

18b. SUBMIT INVOICES TO A DDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORM AT ION CALL:

a. NAME

DANIELLE UDINSON

2. CONTRACT NO. 3. AWARD/EFF ECTIVE DATE 4. ORDER NUM BER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNA TURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISIT ION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. Y OUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NAVSUP FLC NORFOLK PHILADELPHIA OFFICE

ATTN: DANIELLE UDINSON

700 ROBBINS AVENUE, BLDG. 2B

PHILADELPHIA PA 19111-5083

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE N00052 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

COM M ANDER NAVY INSTALLATIONS

RECEIVING OF FICER

716 SICARD ST REET , SE,

WASHINGTON NAVY YARD DC 20374-5140

T EL: FAX:

FAX:

TEL: 215-697-9584 SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$24,500,000

NAICS:

541611

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUA NTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOM EN-OWNED SM ALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SM ALL BUSINESS P ROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF88

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

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41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAY MENT

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42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

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STANDA RD FORM 1449 (REV. 2/2012) BA CK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCA L REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUA NTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

Section SF 30 - BLOCK 14 CONTINUATION PAGE

A. Quotes are due on or before close of business on 22 April 2024.

B. Quotes shall be sent in accordance with the instructions provided in Section L and M of this solicitation.

C. The point of contact for this solicitation is:

Danielle Udinson Email: danielle.r.udinson.civ@us.navy.mil

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months Family Housing Labor

FFP

Support to be provided in accordance with the PWS FOB: Destination

PSC CD: R422

NET AMT

0002 12 Months PPV Family Housing Labor

FFP

Support to be provided in accordance with the PWS

0003 12 Months Unaccompanied Housing Labor

FFP

Support to be provided in accordance with the PWS

0004 Lot Family House Travel

COST

NTE $5,000

ESTIMATED COST

0005 Lot PPV Family House Travel

COST

NTE $0

0006 Lot Unaccompanied Housing Travel

COST

NTE $2,000

0007 12 Lot Family Housing ODCs

FFP

Monthly Price: $741

0008 12 Lot PPV Family Housing ODCs

FFP

Monthly Price: $1550

0009 12 Lot Unaccompanied Housing ODCs

FFP

Monthly Price: $3700

0010 1 Lot Technical Data for Base Year

FFP

Technical Data for Base Year - CLINs 0001, 0002, and 0003 - NSP

0011 12 Months OPTION Opt 1- Family Housing Labor

FFP

Support to be provided in accordance with the PWS

0012 12 Months OPTION Opt 1- PPV Family Housing Labor

FFP

Support to be provided in accordance with the PWS

0013 12 Months OPTION Opt 1- Unaccompanied Housing Labor

FFP

Support to be provided in accordance with the PWS

0014 Lot OPTION Opt 1- Family House Travel

COST

NTE $5,000

0015 Lot OPTION Opt 1 - PPV Family House Travel

COST

NTE $0

0016 Lot OPTION Opt 1 - Unaccompanied Housing Travel

COST

NTE $2,000

0017 12 Lot OPTION Opt 1- Family Housing ODCs

FFP

Monthly Price: $741

0018 12 Lot OPTION Opt 1 - PPV Family Housing ODCs

FFP

Monthly Price: $1550

0019 12 Lot OPTION Opt 1- Unaccompanied Housing ODCs

FFP

Monthly Price: $3700

0020 1 Lot OPTION Technical Data for Opt 1

FFP

Technical Data for Opt 1 Year - CLINs 0011, 0012, and 0013 - NSP

CLAUSES INCORPORATED BY FULL TEXT

PERFORMANCE WORK STATEMENT

1.0 Introduction: Commander, Navy Installations Command (CNIC) has the core responsibility to provide oversight of level of facility conditions, housing services and customer services provided to Sailors and their families. The primary tools used is the Tenant Satisfaction Surveys (TSS), The data generated and the resulting analysis from conducting the survey is integral to the continuing evaluation of CNIC processes and provides performance improvement actions by transforming customer feedback into business process changes and improvements.

2.0 History: The Navy Housing Program (N93) of CNIC provides life cycle program management support for all family, unaccompanied, and privatized housing requirements worldwide. Continuing efforts are required to support the necessary planning and decision processes to make the best possible use of scarce resources and provide the best possible service to military members and their families. These support services are provided by the Housing Program, N93 at CNIC, Installation Housing Offices, Base Commanders, Regional Commanders, and other CNIC functional representatives, and public private sector service providers engaged to support the Housing Mission. In order to provide continuous evaluation and improvements, CNIC requires updated data analysis on facility conditions, housing and customer services through this survey of each housing neighborhood and building/complex. CNIC HQ Housing Program N93 TSS and Referral Functional Manager(s) will be the Task Manager(s) for this contract.

3.0 Specific Task Explanation:

3.1 The First Task is to provide continuing technical and project management support for the mission-critical Navy TSS by providing contractor technical support representatives that enable the Navy Housing Program to continue managing its business processes. This objective should be accomplished by providing analysts who have Family (FH), Unaccompanied (UH) and Public Private Venture (PPV) Housing (both FH and UH) and Property management experience; capable of supporting data collection and analysis effort using a web based survey tool and process which allows the Navy to maintain the continuity of the data and analysis from previous surveys used by the Navy by allowing a direct comparison, benchmarking capabilities and trending analysis against its neighborhoods and buildings/complexes, other military services, PPV Housing Partners, and private sector firms from current and prior year surveys for at least 5 years.

3.2 The Second Task is to identify best practices, as well as deficiencies, to improve the effectiveness of Navy housing management and the suitability of Navy housing facilities from the survey analysis. This objective will be accomplished by providing a data collection tool and analysis effort through a survey tool and process that allows a direct correlation of core questions and question coding/mapping (Enclosure 1) that has been historically used by the Navy for the past several years. Additionally this tool and analysis must allow correlation with data from other military services, PPV partners, and public sector to ensure a direct comparison of the questions. This data collection analysis tool will include results that fall into an overall, property, service, and Performance Indicator categories. All categories must be mapped to specific questions to maintain consistency and trending from prior years.

4.0 Requirements: Data collection and analysis using the TSS for all Navy Housing FH consisting of a total of 10 Regions worldwide with government owned and leased (15 FH Installation, 63 UH Installations), as well as PPV housing (approximately 49 Installations). The contractor will survey housing tenant’s satisfaction, analyze the statistical data, and provide over 1500 reports summarizing survey results by comparing and contrasting housing, and benchmarking against various housing industry standards that will be conducted using web-based (or electronic) delivery method to email surveys, with online instructions and link using appropriate controls to ensure quality and consistency, and assure resident autonomy. The contractor will be provide a website for CNIC HQ, Region and Installation Staff. Also, a limited view of the website to PPV partners for viewing the status of on-going surveys, results and action plan templates.

1) Inventory Reconciliation

(1) Contractor is responsible to verify:

(a) All neighborhoods and buildings/complexes are associated with correct Installation, Region, Year

Built, Active/Inactive Status.

(b) Resident populations.

(c) Email addresses against historical information to ensure consistency in naming conventions and accurate reporting. Any inconsistencies would require working with Navy for resolution.

(2) The Navy housing inventory changes frequently due to neighborhoods and buildings/complexes reconfigurations, demolition, deployment and new construction or errors in initial inventory collection.

These changes can occur anytime during project set-up, while a survey is open, or outside the survey cycle. Contractor must adapt to changes as needed. Tasks include but are not limited to:

(a) Adding or deleting neighborhoods and buildings/complexes.

(b) Changing neighborhoods and buildings/complexes names and/or combining neighborhoods and buildings/complexes.

(c) Changing Installation or Region names and configurations.

(d) Correlating prior scores based on previous neighborhoods and buildings/complexes names to new neighborhoods and buildings/complexes names.

(e) Creating scores using past data to be used as prior scores on reports for modified entities.

(f) Using scores from one neighborhood and building/complex as prior scores for multiple new neighborhoods and buildings/complexes.

(g) The contractor must verify housing inventory through the CNIC HQ Task Manager. Inventory results will be generated from enterprise Military Housing (eMH).

(3) The contractor shall implement a process to identify and eliminate duplicate surveys from the same customer. Process shall be shared with Navy.

2) Survey Methodology: At the start of every survey project, the Navy determined that the preferred method is online survey, surveying each segment of the housing population.

(1) Survey Methodologies:

(a) A printed survey letter

(b) A web-based survey tool provided via a URL link issued by a Navy system.

(c) Printed information letters with online link: letters to include link and online survey instructions.

(d) Online survey accessed via email invitations that include link and online survey instructions.

(e) Other methodologies as required by the Navy at the start of any survey project.

(2) All survey methods must include appropriate controls to ensure quality of information, consistency within and between surveys, prohibit participants from completing more than one survey and assure resident confidentiality.

(3) Contractor must describe process for identifying and quarantining suspicious survey results or patterns.

Contractor must discuss with Navy any non-conforming information received and provide Navy with results from such materials as requested.

(4) All survey methods must provide for the display of a Navy approved Privacy statement and appropriate Navy Housing branding.

(5) Online/web based surveys:

(a) Must contain accurate identifying information to identify neighborhood and building/complex

(b) Must show a progress bar of user’s status while answering survey questions.

(c) Must contain images and themed backgrounds that align with the questions and groups of respondents.

(d) Must be grouped in a way that allows for data logic to reduce the total amount of survey questions asked when a respondent does not satisfy a required answer for additional questions in a group.

Questions only appear if they apply to that respondent’s situation.

(e) Must be accessible from any desktop, laptop, portable devices and cell phones

(f) Must render visually on all operating systems, portable devices and cell phone operating systems.

(g) Must be accessible by a Uniform Resource Locator (URL), shortened URL, Quick Response (QR) codes and any other means that is available for respondent to utilize.

(6) Contractor must have all online surveys tested and functional by agreed upon start date.

(7) All images, themes, and grouping of questions must be reviewed and accepted by the Task Manager(s).

Changes to any of these items may occur anytime throughout the survey process based on current events or any other possible conflicts.

3) Survey Population will include all of the following groups:

(1) Estimated number of residents to be surveyed:

CONUS OCONUS

FH 35,441 5,946

UH 27,284 10,247

(2) Estimated on-site Property Managers to be surveyed:

CONUS OCONUS

asFH 257 88

UH 438 216

(3) Any or all of these groups may be divided into smaller populations based on resident type (Family or

Unaccompanied), management or any other criteria the Navy specifies at the start of the survey project.

4) Required Surveys with Comments. Surveys are required for two distinct populations, as follows:

(1) On-site Property Manager –Survey each property manager per neighborhood and building/complex through online surveys.

(2) Resident – Survey each resident per Installation, neighborhood and building/complex.

(a) Family Housing surveys: Only online surveys via survey link and instructions sent by for both

CONUS and OCONUS. No printed survey will be used unless warranted.

(b) Unaccompanied Housing survey: Only online surveys via survey link and instructions sent by email to all UH Residents and building/complex managers for both CONUS and OCONUS. No printed survey will be used unless warranted.

5) Survey Questions:

(1) Each survey population will have a number of survey question sets based on the makeup of that group (Resident, On-site Property Manager).

(2) The Navy will provide the questions for each survey population. The questions contain essential elements regarding Resident and On-site Property Manager satisfaction including:

(a) Service provided by management and staff

(b) Service provided by maintenance staff

(c) Satisfaction with interior housing features

(d) Satisfaction with community, including amenities

(e) Likelihood of renewal

(f) Whether resident would recommend housing

(g) Satisfaction with Navy-specific functions, amenities or processes

(h) Population demographic questions

(i) Other evaluations as required by the Navy at the start of any survey project

(3) Other information regarding survey questions:

(a) All questions other than comments have a defined set of answer choices, as defined by the Navy.

(b) Survey may contain up to 100 questions.

(c) Navy will require contractor assistance in developing additional questions. Survey questions must conform to accepted principles for reliable questions. No leading or biased questions may be used.

(d) Survey questions must be grouped to allow respondents to answer questions if they apply and allow for them to skip if questions do not apply to that respondent’s situation.

(e) Survey process must provide for the collection of resident comments.

(f) Contractor will provide new supply of materials and updated items in 1, 2 and 3 below. Those items will be supplied each annual cycle to support the Housing Installations delivery of Survey(s) and marketing of the Survey(s). These items must contain information to support the Surveys with who, what, where and when.

(g) Other Survey-Related items:

1. Digital files that are required to be included for the survey process:

a. Resident information survey and link letter or text

b. 2’x3’ poster/board for all installation Housing Offices

c. Flyers

2. Materials such as but not limited to:

a. Printed survey, as needed

b. Comment document

c. Printed letter with survey link and instructions as needed

3. Promotional Items:

a. Advertisement video clip for both surveys to be compliant with base POAs format, duration is to be no longer than 30 seconds. To be aired on American Forces Network (AFN)/American Forces Radio and Television Service (AFRTS) and/or local base television networks

b. An info video clip to be aired on Housing Website, must be in compliance with network requirements

c. A narrated scripted segment to be delivered on the base radio stations

d. An article to be provided for the base newspaper

e. A scripted sentence to be displayed on the Installations entrance LED reader board signs

f. A scripted and designed page for Installation Bulletin Boards and at single

Sailor facilities

g. A memo to be circulated in the Installation's central mailboxes

(4) Other items as required by the Navy at the start of any survey and will be provided by the Navy at the kick-off meeting.

6) Survey distribution methods & Implementation: Survey distribution and implementation will vary depending on the location of the residents being surveyed.

(1) Contractor must supply all materials and information required for distribution via email. Contractor must organize and distribute all materials and information necessary to all survey groups. Distribution dates may vary for each methodology used within a project. Contractor is responsible for assisting Navy in determining distribution timing that conforms to Navy’s desired delivery date ranges.

(2) Any or all of the following distribution methodologies may be used: Online survey distribution is preferred.

(a) Contractor will work with Navy to develop process for distribution of survey, letters that include link and online survey instructions, and any other related items necessary.

(b) Send email to designated recipients with each email containing a link to the survey. Contractor is responsible for tracking returned email and determining response with Navy. Contractor must send designated number of reminders via same method for incomplete surveys.

(c) After initial email distribution, Contractor must provide methodology for Navy to request additional emails in the event of incomplete transition, returned emails, loss, incorrect counts or other circumstances requiring additional emails.

(d) Direct link to the web-based survey or a QR code to access the web-based survey

7) Survey Reporting:

(1) Weekly Response Count Update. This report will be sent via email to the Task Manager during data collection process. The report shall be in excel format and must contain the number of survey link letters distributed, surveys received and percent received of the Neighborhoods and buildings/complexes, Installation, Regional and Overall levels.

(2) Website to access survey data and reports. Contractor shall develop and maintain a website specifically dedicated for the Navy. A separate website to access PPV survey data and reports shall be developed and maintained by the contractor in addition to the government owned FH and UH survey data and reports.

(3) Contractor shall post, on this website, all data and analysis information as it occurs for the benefit of review by users designated by the Navy. Website must be secured, allow for varying levels of access and accessible during and after the survey process. Additionally, a dashboard will be created based on specific user rights to identify counts of their perspective area of responsibility.

(a) Contractor is responsible for assigning and maintaining user level access. However, access authorization must be approved by the Task Manager and/or TPOC.

Levels of access are:

1. Family, PPV, or Unaccompanied Total Project

2. Region

3. Installation

4. Neighborhood/Building/Complex

5. Parent Companies

6. PPV Company Reports

(b) Users should be able to easily navigate among levels within government owned and leased or PPV as permissions allow. Data shown should correlate to level selected.

(c) Minimum requirements for data to be provided online are:

1. Response rate for selected level

2. Response rates for levels immediately below selected level

3. Comments

4. Upon completion of data collection, all finalized data and reports must remain on this website for duration of the contract.

(d) Users may have multiple levels of access, and varying levels of access for different group survey.

(Resident, On-site Property Manager & Regional Manager).

(e) Users should see data for their designated level and any levels, which roll up to their level of access.

(f) Authorized users and their permissions change frequently and contractor must make changes in a timely manner. These changes may occur during project set-up, during the data collection period, during the reporting phase, or outside of the survey cycle.

(g) Contractor shall accept, utilize, and document information regarding these users provided in whatever format Navy provides.

(h) Frequency and methodology for updating this information is as follows:

1. Government-owned/leased Family Housing and PPV updated daily

2. Government-owned/leased Unaccompanied Housing and PPV updated daily

3. Frequency may be adjusted with Navy approval.

(4) Consolidated and Individual Survey Result report. These reports will be posted on the website for download. Each report shall be in pdf and available in excel upon request.

(a) This report is required for:

1. Overall Navy

2. Region

3. Installation

4. Neighborhood and Building/Complex

5. Parent Companies

6. PPV Company Reports

(b) Data elements required on each report include:

1. Listing of all survey questions, with a count & percent of response shown for each answer choice.

2. A score for each question using a defined and consistent methodology approved by the Navy.

3. Additional scores or performance indicators based on groups of like questions which indicate drivers of resident satisfaction (topic scores).

4. A score or performance indicator based on Service levels.

5. A score or performance indicator for Property Satisfaction.

6. A score or performance indicator for Overall Satisfaction.

7. Trending data with up to 4 years of prior score data for the Overall, Service, Topic scores.

8. Comparison with prior survey scores at the Question level.

9. Number of surveys distributed, number of surveys received and calculated response rate.

(5) Comparative Benchmark Report – Compares Navy Overall, Property, and Service and Topic scores with similarly calculated scores of private sector multifamily housing firms.

(6) Score Spreadsheets – Excel Spreadsheets summarizing report score data. Four types are required:

(a) List of current survey distribution numbers, Overall, Property, Service and Topic scores by Neighborhoods and buildings/complexes;

(b) List of current and prior Response Rate, Overall, Property Service and Topic scores by Neighborhoods and buildings/complexes, with differences calculated;

(c) List of current survey distribution numbers, Overall, Property Service and Topic scores for Rollup reports;

(d) List of current and prior Response Rate, Overall, Property, Service and Topic scores for Rollup Reports, with differences calculated.

(7) Comment Reports by Neighborhoods and buildings/complexes: Reports of all comments received for each Neighborhoods and buildings/complexes.

(8) Comment Analysis FH, PPV, and UH: Analysis: Contractor must review comments and assign to a category and subcategory using a list developed in conjunction with CNIC. Word-search based automated analysis does not meet this requirement. One comment can require multiple category/subcategory assignments.

(a) Reporting: Prepare spreadsheets that summarize comment category and subcategory frequency by activity and by neighborhood. Contractor must develop format which will be approved by CNIC

(9) Action Plans: provide and populate template for creation of Action Plan documents for each neighborhood and building/complex.

(a) Template should show current & prior scores and questions results, and provide for action items to be itemized.

(10) Comments from online Optical surveys received on paper must be converted to electronic format to be displayed online and combined with comments from online optional surveys.

(11) Comments will not be written in Optical Character Recognition (OCR) capable handwriting.

(12) Exception Reports: Short, easy to read report highlighting score issues and major areas of concern.

Must address Overall, Property, Service and Topic scores, as well as comment analysis. This report is designed to quickly and accurately identify areas of concern, and provide analyst perspective on how to address them - not provide an overall summary.

(a) Reports must be created for:

1. Overall Navy FH

2. Overall Navy PPV FH

3. Overall Navy PPV UH

4. Overall Navy UH

5. Each Navy FH Region

6. Each Navy PPV Region

7. Each Navy UH Region

8. Each Navy PPV Project Company

(13) UH Scores Report by Building. Prepare a separate report applying the Satisfaction Index Scores to each Building within a Property Group by Building Number and Real Property Unique Identification (RPUID) number. Data and format provided by Navy to include Installation name, Building Number/Name and Building Real Property Unique Identification Number.

(14) Other reports as required by the Navy during the survey project.

8) Report Format Criteria:

(1) Contractor may use any graphic or text methodologies it deems important to illustrate areas of strengths and weakness. Reporting format must include extractable charts and graphs.

(2) Reports should be easily interpreted by on-site staff as well as senior personnel.

(3) Reporting should be geared toward performance improvement and provide summary analysis for the reporting entity.

(a) Reporting entities for survey response reporting must include all of the following:

1. Reports by Neighborhoods and buildings/complexes

2. Reports by Installation

3. Reports by Region

4. Reports by PPV Project Company

5. Reports for Overall Navy

6. Reports for other combinations of properties as necessary based on the survey population and summary needs of the Navy.

7. Reports at levels which combine various neighborhoods and buildings/complexes need to contain data showing information from the component neighborhoods and buildings/complexes; at a minimum, Overall, Property, Service and Topic scores.

9) Other Tasks Within the Survey Period

(1) Email management: Contractor to provide email address for residents to contact contractor for any survey with an online component challenge. Contractor to respond to resident emails in a timely manner and work to resolve issues without involving Navy.

(2) Resend link/codes: Contractor to respond to email requests from residents for information required to complete online survey.

(3) Distribution changes: Contractor to provide methodology for Navy to indicate actual number of survey distributed used in all report preparation.

(4) Contractor to randomly select survey respondents and provide addresses to Navy. Task Manager will provide frequency and quantity.

(5) Awards: Contractor will assist Navy in developing a recognition program that recognizes

Neighborhoods and buildings/complexes and Installations that achieve Service Score and Response Rate thresholds agreed upon by the Navy. Contractor to review list of Installations with Navy for each survey project to determine eligible Installations. The contractor will provide, and mail crystal awards for any properties that have earned an outstanding consolidated score for an entire Installation or company

10) Tasks Outside of the Survey Period: Contractor must be available to the Navy at any time during the year as needs arise. Tasks include, but are not limited to the following:

(1) Ad-Hoc Reporting. Navy may request data analysis and reporting on any topic covered by the TSS.

Analysis may include current year, prior years housing data and comparisons to private sector data.

Analyses may be simple data gathering or complex. Such requests typically have a short turnaround time.

(2) Training: Develop and present a training program, initially targeted at higher command representatives (Headquarters, Regions, and Installations) that will enhance their understanding of the TSS, interpreting survey results, understanding reporting, and enable the participants to successfully develop Action Plans that focuses on improving resident satisfaction as requested.

(3) Create and perform performance improvement training as requested.

(4) Review prior year survey results, identify lessons learned, and recommend process improvements for the next annual survey cycle.

(5) Participate in briefings or conference calls with CNIC staff members and others as requested by Navy.

11) The contractor will coordinate with other Government contractors who are working on related tasks, as directed by the Task Manager(s).

12) Risk Management. The Contractor will maintain a Risk Management Program and will notify the Task

Manager(s) of any identified contract cost, performance, or schedule risks. The Contractor will meet with the task managers to establish acceptable risk mitigation for any identified risks. The Contractor will track all identified risks monthly until resolution within the Progress, Status and Management Report. Mitigate technical by including the task manager(s) in all aspects of the risk mitigation process.

4.2 Additional Tasks:

1) Contractor must communicate daily through emails and phone calls with Navy as needed and interact with Navy assigned Task Manager(s) and/or Senior Navy personnel. Communication may include required changes, status reports, appropriate responses for questions from sites, and advice and guidance based on Contractor’s housing experience and expertise.

2) Contractor may be required to assist Housing Directors with action planning to achieve performance improvement by adapting multifamily private sector practices for Navy Housing as needed. The contractor must have ability to make recommendations based on limited funding, base restrictions, hierarchy, and operating practices, as well as other known limitations. Proposal should assume two consultation days per Region over a year.

3) The contractor shall meet with the Task Managers at a minimum of three occurrences per year. Initial kickoff meeting will be held at CNIC HQ after contract award. Subsequent meetings will be held at various locations identified by the Task Managers. Proposal should assume all meeting will be held at CNIC HQ for cost estimates associated with travel expenses and two contract personnel for two days per meeting. All travel is subject to FTR. A virtual meeting is preferred for this option year

5.0 Deliverables:

Contractor shall provide outputs associated with the taskings listed below to include, but not limited to, MS PowerPoint briefings, MS Word documents and reports, MS Excel spreadsheets, emails, talking points, briefs and other tasks as identified in this SOW.

Description Family

Unaccompanied Standard Performance Threshold

Method of Surveillance

Inventory & Data

UID

Reconciliation

Ongoing Ongoing Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

Distribute TSS (all methods)

Ongoing Ongoing Accurate and timely in accordance with

SOW

3% deviation from standard

100% Inspection by the Task Manager(s)

Receive surveys with comments

Ongoing Ongoing Accurate and timely in accordance with

SOW

3% deviation from standard

100% Inspection by the Task Manager(s)

Compile Surveys and comments

Ongoing Ongoing Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

Provide weekly response rates

Ongoing Ongoing Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

Analyze Reports Quarterly & Annually

Quarterly & Annually

Accurate and timely in accordance with

Zero Deficiencies

100% Inspection by the Task Manager(s)

SOW

Quarterly Reports Quarterly Quarterly Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

Custom Reports As needed As needed Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

Award/recognition TBD based on award of contract following the end of survey

TBD based on award of contract following the end of survey

Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

Action Plans Ongoing Ongoing Accurate and timely in accordance with

SOW

3% deviation from standard

100% Inspection by the Task Manager(s)

Training and coaching as required

Ongoing Ongoing Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

Make changes to survey types as needed, to include questions, themes, images

Ongoing Ongoing Accurate and timely in accordance with

SOW

Zero Deficiencies

100% Inspection by the Task Manager(s)

6.0 Personnel Security Requirements:

Contractor personnel performing under this task order will be U.S. Citizens.

Work under this task order is classified:

UNCLASSIFIED

CONFIDENTIAL

SECRET

7.0 Government Furnished Property, Material, and Services:

Specific locations and inventory counts for Family Housing, PPV, and Unaccompanied Housing details and shipping/mailing information will be released upon award from the COR or TPOC,.

8.0 Place of Performance:

Work shall be performed at the contractor’s site and at CNIC as required by the task manager.

9.0 Travel:

The Contractor may be required to travel within CONUS or OCONUS. The contractor is required to travel up to 3 times during each period of performance if needed. It is estimated it may require staffing of no more than two contractors to complete this requirement. Contractor travel shall be consistent with the amounts and limitations specified in the Joint Travel Regulations (JTR), as they are amended from time to time and the limitation of funds specified in this contract. A pre-approval by the task manager is required for all survey related travel. No Travel planned for this option year

10.0 Period of Performance:

The period of performance shall be for one (1) Base Year of 12 months and Four (4) 12-month option years.

Performance will start on 15 January 2024 or the date of award, whichever is later.

11.0 Other Requirements:

No data provided to, or produced by, the contractor shall be used for any purpose other than this delivery order. All information (data files and hard copy) becomes the property of the government; Data, reports and all survey related results will be exported to a portable storage device and provided to the COR yearly.

REPORTING

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for vehicle monitoring devices via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs).

The excluded PCS’s are:

(1) W, Leased/Rental of Equipment;

(2) X, Leased/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address:

https://doncmra.nmci.navy.mil

Reporting units will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported at any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

REIMBURSEMENT OF TRAVEL COST

(a) Travel

(1) Area of Travel. Performance under this contract may require travel by contractor personnel. If travel, domestic or overseas, is required, the contractor is responsible for making all needed arrangements for his personnel. This includes but is not limited to the following:

Medical Examinations Immunization Passports, visas, etc.

Security Clearances

All contractor personnel required to perform work on any U.S. Navy vessel will have to obtain boarding authorization from the Commanding Officer of the vessel prior to boarding.

(2) Travel Policy. The Government will reimburse the contractor for allowable travel costs incurred by the contractor in performance of the contract and determined to be in accordance with FAR subpart 31.2, subject to the following provisions:

Travel required for tasks assigned under this contract shall be governed in accordance with rules set forth for temporary duty travel in FAR 31.205-46.

(3) Travel. Travel, subsistence, and associated labor charges for travel time are authorized, whenever a task assignment requires work to be accomplished at a temporary alternate worksite.

Travel performed for personal convenience and daily travel to and from work at contractor’s facility will not be reimbursed.

(4) Per Diem. Per diem for travel on work assigned under this contract will be reimbursed to employees consistent with company policy, but not to exceed the amount authorized in the Department of Defense Joint Travel Regulations.

(5) Shipboard Stays. Whenever work assignments require temporary duty aboard a Government ship, the contractor will be reimbursed at the per diem rates identified in paragraphs C8101.2C or C81181.3B(6) of the DOD Joint Travel Regulations, Volume 2.

(6) Air/Rail Travel. In rendering the services, the contractor shall be reimbursed for the actual costs of transportation incurred by its personnel not to exceed the cost of tourist class rail, or plane fare, to the extent that such transportation is necessary for the performance of the services hereunder and is authorized by the Ordering Officer.

Such authorization by the Ordering Officer shall be indicated in the order or in some other suitable written form.

NOTE: To the maximum extent practicable without the impairment of the effectiveness of the mission, transportation shall be tourist class. In the event that only first class travel is available, it will be allowed, provided justification therefore is fully documented and warranted.

(7) Private Automobile. The use of privately owned conveyance within the continental United States by the traveler will be reimbursed to the contractor at the mileage rate allowed by Joint Travel Regulations. Authorization for the use of privately owned conveyance shall be indicated on the order. Distances traveled between points shall be shown in standard highway mileage guides. Any deviations from distance shown in such standard mileage guides shall be explained by the traveler on his expense sheet.

(8) Car Rental. The contractor shall be entitled to reimbursement for car rental, exclusive of mileage charges, as authorized by each order, when the services are required to be performed outside the normal commuting distance from the contractor’s facilities. Car rental for TDY teams will be limited to a rate of one car for every four (4) persons on TDY at one site.

N0018924RZ060

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY

0001 N/A N/A N/A Government 0002 N/A N/A N/A Government 0003 N/A N/A N/A Government 0004 N/A N/A N/A Government 0005 N/A N/A N/A Government 0006 N/A N/A N/A Government 0007 N/A N/A N/A Government 0008 N/A N/A N/A Government 0009 N/A N/A N/A Government 0010 N/A N/A N/A Government 0011 N/A N/A N/A Government 0012 N/A N/A N/A Government 0013 N/A N/A N/A Government 0014 N/A N/A N/A Government 0015 N/A N/A N/A Government 0016 N/A N/A N/A Government 0017 N/A N/A N/A Government 0018 N/A N/A N/A Government 0019 N/A N/A N/A Government 0020 N/A N/A N/A Government

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 01-AUG-2024 TO

31-JUL-2025

N/A COMMANDER NAVY INSTALLATIONS

RECEIVING OFFICER

716 SICARD STREET, SE,

WASHINGTON NAVY YARD DC 20374-

N00052

0002 POP 01-AUG-2024 TO

31-JUL-2025

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0005 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0006 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0007 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0008 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0009 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0010 POP 01-AUG-2024 TO

N/A (SAME AS PREVIOUS LOCATION)

0011 POP 01-AUG-2025 TO

31-JUL-2026

N/A (SAME AS PREVIOUS LOCATION)

0012 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0013 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0014 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0015 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0016 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0017 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0018 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0019 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

0020 POP 01-AUG-2025 TO

N/A (SAME AS PREVIOUS LOCATION)

CLAUSES INCORPORATED BY REFERENCE

52.203-3 Gratuities APR 1984 52.203-6 Alt I Restrictions On Subcontractor Sales To The Government

(JUN 2020) -- Alternate I

NOV 2021

52.203-12 Limitation On Payments To Influence Certain Federal Transactions

JUN 2020

52.203-18 Prohibition on Contracting With Entities That Require Certain Internal Confidentiality Agreements or Statements-- Representation

JAN 2017

52.203-19 Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements

JAN 2017

52.204-7 System for Award Management OCT 2018 52.204-10 Reporting Executive Compensation and First-Tier

Subcontract Awards

JUN 2020

52.204-13 System for Award Management Maintenance OCT 2018 52.204-16 Commercial and Government Entity Code Reporting AUG 2020 52.204-18 Commercial and Government Entity Code Maintenance AUG 2020 52.204-22 Alternative Line Item Proposal JAN 2017 52.204-23 Prohibition on Contracting for Hardware, Software, and

Services Developed or Provided by Kaspersky Lab Covered Entities

DEC 2023

52.204-25 Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment

NOV 2021

52.204-27 Prohibition on a ByteDance Covered Application JUN 2023 52.209-6 Protecting the Government's Interest When Subcontracting

With Contractors Debarred, Suspended, or Proposed for Debarment

NOV 2021

52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters

OCT 2018

52.212-1 Instructions to Offerors--Commercial Products and Commercial Services

SEP 2023

52.217-5 Evaluation Of Options JUL 1990 52.219-6 Notice Of Total Small Business Set-Aside NOV 2020 52.219-8 Utilization of Small Business Concerns SEP 2023 52.219-28 Post-Award Small Business Program Rerepresentation SEP 2023 52.219-28 Post-Award Small Business Program Rerepresentation SEP 2023 52.222-3 Convict Labor JUN 2003 52.222-21 Prohibition Of Segregated Facilities APR 2015 52.222-26 Equal Opportunity SEP 2016 52.222-35 Equal Opportunity for Veterans JUN 2020 52.222-36 Equal Opportunity for Workers with Disabilities JUN 2020 52.222-37 Employment Reports on Veterans JUN 2020 52.222-40 Notification of Employee Rights Under the National Labor

Relations Act

DEC 2010

52.222-50 Combating Trafficking in Persons NOV 2021 52.222-54 Employment Eligibility Verification MAY 2022 52.224-3 Privacy Training JAN 2017 52.225-13 Restrictions on Certain Foreign Purchases FEB 2021 52.232-18 Availability Of Funds APR 1984 52.232-33 Payment by Electronic Funds Transfer--System for Award

Management

OCT 2018

52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.232-40 Providing Accelerated Payments to Small Business

Subcontractors

MAR 2023

52.233-3 Protest After Award AUG 1996 52.242-5 Payments to Small Business Subcontractors JAN 2017 52.245-1 Government Property SEP 2021 52.245-9 Use And Charges APR 2012 52.252-1 Solicitation Provisions Incorporated By Reference FEB 1998 52.252-2 Clauses Incorporated By Reference FEB 1998 252.201-7000 Contracting Officer's Representative DEC 1991 252.203-7000 Requirements Relating to Compensation of Former DoD

Officials

SEP 2011

252.203-7002 Requirement to Inform Employees of Whistleblower Rights DEC 2022 252.203-7003 Agency Office of the Inspector General AUG 2019 252.203-7005 Representation Relating to Compensation of Former DoD

Officials

SEP 2022

252.204-7003 Control Of Government Personnel Work Product APR 1992 252.204-7008 Compliance With Safeguarding Covered Defense Information

Controls

OCT 2016

252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting

JAN 2023

252.204-7015 Notice of Authorized Disclosure of Information for Litigation Support

JAN 2023

252.204-7018 Prohibition on the Acquisition of Covered Defense Telecommunications Equipment or Services

JAN 2023

252.204-7023 Reporting Requirements for Contracted Services. JUL 2021 252.204-7024 Notice on the Use of the Supplier Performance Risk System MAR 2023 252.205-7000 Provision Of Information To Cooperative Agreement Holders JUN 2023 252.209-7004 Subcontracting With Firms That Are Owned or Controlled By

The Government of a Country that is a State Sponsor of Terrorism

MAY 2019

252.219-7003 Small Business Subcontracting Plan (DOD Contracts) DEC 2019 252.225-7012 Preference For Certain Domestic Commodities APR 2022 252.225-7048 Export-Controlled Items JUN 2013 252.232-7003 Electronic Submission of Payment Requests and Receiving

Reports

DEC 2018

252.232-7010 Levies on Contract Payments DEC 2006 252.237-7010 Prohibition on Interrogation of Detainees by Contractor

Personnel

JAN 2023

252.243-7002 Requests for Equitable Adjustment DEC 2022 252.244-7000 Subcontracts for Commercial Products or Commercial

Services

NOV 2023

252.245-7003 Contractor Property Management System Administration APR 2012 252.245-7004 (Dev) Reporting, Reutilization, and Disposal (DEVIATION 2022-

O0006)

NOV 2021

CLAUSES INCORPORATED BY FULL TEXT

SUPTXT204-9400(4-22) CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED

FACILITIES, SENSITIVE INFORMATION, INFORMATION TECHNOLOGY SYSTEMS OR PROTECTED

HEALTH INFORMATION

The following shall be inserted in full text in all solicitations and contracts (including commercial acquisitions) which require contractor unclassified access to federally controlled facilities, sensitive information, Information

Technology (IT) systems or protected health information. For commercial acquisitions, this text shall be incorporated into either the SOW or PWS.

The security text does not apply in cases where the contractor/vendor does not have access to Navy Marine Corps Intranet (NMCI) computers, is not issued a Common Access Card (CAC) and is involved in training or other short term duties of less than 30 days duration that allow for the use of a visitor request. In these cases, the government employee must submit a Visitor Access Request (VAR) to the main gate or applicable processing entity for your facility and assume responsibility to escort those without CAC Credentials.

This local text does not apply to non-United States (U.S.) Nationals (foreign nationals) who are contactor employees performing work overseas. The local text is applicable to the U.S. Nationals living in the U.S. or overseas who are performing work on a Navy contract.

The investigation of a non-U.S. national at a foreign location must be consistent with a National Agency Check with Written Inquiries (NACI), to the extent possible and include a fingerprint check against the Federal Bureau of Investigation (FBI) criminal history database, an FBI investigations file (name check) search and a name check against the terrorist screening database. Also, the above cited reference notes that Foreign Nationals may not be granted CAC credentials until completion of their investigation and not in the interim.

Per Department of Defense Memorandum (DoDM) 5200.2, Department of Defense (DoD) components must initiate and ensure completion of a background investigation before applying the credentialing standards to a non-U.S.

national at a foreign location. The background investigation must be favorably adjudicated before a CAC can be issued to a non-U.S. national at a foreign location. The type of background investigation may vary based on standing reciprocity treaties concerning identity assurance and information exchanges that exist between the U.S. and its allies or agency agreements with the host country.

CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED FACILITIES, SENSITIVE

INFORMATION, IT SYSTEMS OR PROTECTED HEALTH INFORMATION

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor…