Attachment 8 Quality Assurance Surveillance Plan.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Purpose:

To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS.

The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion. This QASP explains the following:

o What will be monitored o How monitoring will take place o How monitoring efforts and results will be documented

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

2. Performance Standards:

The COR will perform surveillance to determine if the contactor meets the standards from:

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract.

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, and deliverable aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods:

The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic inspection, and validated customer complaints.

4. Performance Measurement:

Performance will be measured in accordance with the following matrix table:

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Overtime reports Submit schedule bi-weekly Overtime estimates

Provided by Port Ops director

PNSY.

Submitted to COR via contractor Government liaison.

Bi-monthly 100% reports on time

Weekly Report Provide condition of barrier and note any discrepancies for Port ops to place trouble calls for repairs

Reviewed by Port Ops Director PNSY and Reviewed by

COR

Weekley 100% reports on time.

Barrier/Equipment and manning status

Crew Roster, Fuel usage, Boat Maintenance completed, Boat maintenance scheduled, PSB inspections completed, PSB inspections Scheduled GFE inventory and Barrier moves

Delivered to the

COR.

Monthly 100% reports on time.

Overall Contract Performance

Inspection by

COR.

COR

observation documented

NLT 30 after completion of contract period

>90% of all performance elements rated Satisfactory (or higher) 100% accuracy

Regulatory Compliance

Report labor hours pursuant to SCR;

comply with FAR Clause 52.222-50 (human Trafficking)

COR

observation, documented performance

Annually 100% compliance

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

5. Incentives/Disincentives:

The COR makes an annual report on Contractor Performance via CPARS or other annual report that may be required. The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.