Att_3_QASP_and_QASP_Matrix.pdf

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

1. Critical performance processes and requirements. Critical to the performance of washer and dryer maintenance and repair for bachelor housing facilities is the timely, accurate and thorough completion of all contract/task order requirements.

2. Authority. Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.

3. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

4. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints.

5. Performance Measurement: Performance will be measured in accordance with the following table:

QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP) MATRIX

Deliverable or

Service

Requirement

Measurement

/Metric

Performance

Standard

Maximum

Error Rate

Method of

Surveillance

Procedures to be taken when performance standards are not met

Proper packing/ loading/ containerization of personal property for onward movement.

(Part 1, Paragraph

A.4, and A.7)

Quality, Accuracy

Few reports of improper packaged containerized goods.

3% Unannounced inspections conducted by the

Contracting Officer’s

Representative (COR).

Customer Feedback

Positive: Letters of Commendation and/or appreciation, favorable performance reviews.

Negative: Poor performance will be documented in CPARS.

FAR Clause 52.212-4(a) –

Inspection/Acceptance and 52.212-4(m) –

Termination for Cause

On-time pick-up/ delivery of personal property. (Part 1, Paragraph A.3)

Timeliness

Timely pick-up/delivery of goods. Few reports of late pick-ups/deliveries.

5% Customer Feedback See above.

Timely pick-up/ return, and proper preparation of documentation. (Part

1, Paragraph A.2.i, A.8.i, A.8.c, and a.8.i)

Timeliness

Timely submission of documents to

PPSO. Few reports of untimely document submission.

Timely pick-up of documents from

PPSO. Few reports of untimely document pick-up.

2%

4%

Customer Feedback See above.

Accurate invoicing

(Part 3, Paragraph 4)

Accuracy Accurate monthly invoicing. Few reports of incorrect invoice submissions.

2% Inspections conducted by the Contracting Officer’s

See above.

Maintain adequate facilities and serviceable equipment. (Part 1, Paragraph A.7.a, A.7.a.(1), A.7.e, A.7.g.(1), A.7.g.(2)

Quality Adequate facilities and equipment as outlined in Appendix E. Few reports of inadequate facilities or non-organizational equipment.

3% Inspections conducted by

Deliverable or

Service

Requirement

Measurement

/Metric

Performance

Standard

Maximum

Error Rate

Method of

Surveillance

Procedures to be taken when performance standards are not met

Protection and accountability of

Government-owned containers (GOCs).

(Part 1, Paragraph

A.7.a, A.7.a.(1), A.7.e, A.7.g.(1), A.7.g.(2))

Quality Free of defects, correct markings, and timely pick-ups of government owned containers (GOC). Few reports of defective containers, incorrect markings and failure to recoup GOCs.

2% Inspections conducted by

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR’s makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future

Government contracts/task orders. The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the

Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

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