N0018919QZ353_DRAFT_SOW_Fort-Worth_2019.pdf

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PERFORMANCE WORK STATEMENT

LOCAL EXCHANGE CARRIER COMMERCIAL DIAL TONE

JOINT RESERVE BASE FORT WORTH TEXAS

1.0 Scope.

This Site Specific Statement of Work (SS- SOW) provides the requirements for lease local exchange access commercial network service, path/interface to the Public Switch Telephone Network (PSTN) supporting simultaneous access, transmission and switching of voice, data and image services. Trunking service shall terminate on the Navy’s Avaya CS1000M Telephone switching platform. The switching platform is located in Building 1730. All other exchange services shall terminate/interface at locations listed in attached appendix 10. This SS-SOW defines the specific requirements and terms for NAS/JRB Fort Worth Texas. Paragraph 3, of this SS-SOW, provides applicable service clarification and is supplemented by Appendix 10. All installation and cutover service requirements are identified in Appendix 10.

a. The local exchange access services at NAS/JRB Fort Worth TX are currently being provided by AT&T.

b. Main Telephone Switching Systems: NAS/JRB Fort Worth Texas is serviced by an AVAYA

NETWORKS digital switching system, located in the BCO Building 1730 room 102.

c. The primary long distance carrier serving NAS/JRB Fort Worth Texas is FTS (Networx) under the GSA contract.

d. Monthly call volumes for the two-way trunks on an estimated basis are 100% saturated during peak hours.

e. Average call duration time is 3-5 minutes.

f. Industry Standard Common Channel Signaling (CCS).

g. Peak calling hours are 0800-1000 and 1300-1500 Monday – Friday

2.0 Documents. All documents in the SS-SOW, and all supplemental paragraphs apply.

3.0 Requirements.

a. All terms of the SS-SOW, Paragraph 3.0, and all supplemental paragraphs apply.

b. The Base Communications Office (BCO) at the Government installations is responsible for telecommunications activities that will be identified in the SS-SOW. The Contractor shall coordinate with the TCO or Alternate TCO prior to the installation, removal, expansion, and/or change out of equipment.

c. In the event the Contractor must install a Point-Of-Presence (POP) at NAS/JRB Fort Worth Texas demarc(s), the Contractor shall assume all responsibility and cost for implementing network presence at NAS/JRB. The Government will provide unconditioned copper pairs to these buildings as required.

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The Government will provide rack space for the installation of the Contractor’s provided transmission equipment at each site. The rack space shall be limited to accommodate one or two relay racks, 19 to 23 inches wide by 7 to 9 feet tall, as ceiling height permits at each designated demarcation The government will provide electrical power and room environment for the installation of the Contractor equipment. The Contractor shall be responsible for extending all required facility services to on-site network equipment (i.e. – 120VAC and grounds from available existing facilities or upgrade facilities to support the additional requirements. When additional rack space is required to support Government requirements, the Contractor shall coordinate with the TCO.

d. The Contractors equipment shall be upgradeable or expandable to support additional transmission service requirements. To meet expansion requirements, the Contractor’s equipment shall be modularly expandable or reducible to permit growth or to migrate to higher or lower order services without requiring forklift upgrades.

e. The Navy will be able to modify the quantity and type of connectivity services provided by the

Contractor at any time during the contract period without associated penalties. The initial contract period will be from 01 October 2019 through 30 September 2020 with options to extend contract period for four (4) additional years (total contract will cover FY21 through FY24, 1 base and 4 option years with no associated penalties for early termination). Present inventory counts on all schedules are not all inclusive.

f. Integrated Services Digital Network Primary Rate Interface (ISDN PRI) Integrated Trunk Facility

Setup/Configuration.

(a) The ISDN trunks shall be setup to support two-way service selection on a per call basis in a descending sequential hunt pattern.

(b) All trunks shall be configured for 64 kilobits per second (64Kbps), D-channel for signaling (DS0) clear channel signaling per ISDN specifications and provide ANI (caller ID).

(c) The dedicated digital (T1/DS1) transport circuits shall be configured for Extended Super Frame (ESF) using Binary 8-Zero substitution (B8ZS) line coding and terminated by Digital Signal Interconnect (DSX) smart jack (RJ-45 connector) in Bldg 1730.

(d) The ISDN PRI trunks shall provide a stratum-1 timing reference, which will act as the primary synchronization reference to the Telephone switching platform.

(e) All call set-up and teardown signaling shall be done over the D-channel per ISDN specifications.

(f) The long distance service shall be Federal Technology Service (FTS) (NETWORX)).

(g) The service includes access to the Defense Switched Network (DSN), FTS (NETWORX), and Government Emergency Telephone (GETS) service.

(h) BLOCK - Prevent the addition of unauthorized third party, non-regulated, non-toll, miscellaneous category recurring charges to customer’s accounts.

3.1 Local Commercial Communications Services.

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a. Local Exchange and Access Trunks arrangement for NAS/JRB Fort Worth Texas is comprised of seven T-1’S.

b. Two-way Local Exchange Digital (ISDN PRI) Direct Inward Dialing (DID) Direct Outward Dialing (DOD) Trunks. (DIOD)

Number of ISDN PRI Trunks: 7 (See attachment labeled Schedule A)

c. ISDN-PRI Trunking DIOD Number Assignments for NAS/JRB Fort Worth Texas.

The DIOD number ranges from:

(a) 817-782-1200 through 817-782-1399

(b) 817-782-1500 through 817-782-1999

(c) 817-782-2700 through 817-782-2999

(d) 817-782-3000 through 817-782-3999

(e) 817-782-5000 through 817-782-5999

(f) 817-782-6000 through 817-782-6999

(g) 817-782 -7000 through 817-782-7999

In addition, they shall be activated/pointed over the ISDN-PRI trunks and operational.

DIOD Directory Numbers: [REMOVED] Number of DID/DOD Lines: 5,000

d. Exchange and Access Lines

(a) The long distance service shall be FTS (Networx)

e. Transport Channels

Number of Transport Channels: 142 (See Appendix 10) Number of ISDN’S: 24

f. Commercial Subscriber Lines

Number of commercial (METRO) lines: 8 Number of WATS/1-800 Lines: 0

3.1.1 Installation and Cutover. All terms of the SS-SOW, Paragraph 3.1.1 applies. Installation, circuit assignments, all possible/applicable testing, records’ management, and Government acceptance shall be completed no later than (NLT) 150 calendar days. Cutover of the system shall be scheduled NLT 180 calendar days after award of the contract.

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3.1.2 Commercial Subscriber Lines & Exchange Access Trunks. All terms of the SS-SOW, Paragraph 3.1.2, and all supplemental paragraphs apply. Local exchange access as applicable shall include commercial subscriber lines and off premise extensions.

3.1.2.2. Commercial Subscriber Line Basic Services. All terms of the B-SOW, Paragraph 3.1.2.2 apply with the following additions:

dial tone direct inward dialing direct outward dialing Dual Tone Multi-Frequency (DTMF) capability for voice services Local exchange and long distance accesses Equal access Call blocking for Numbering Area Plan (NPA) 900 and NPA-976 Block Operator Assistance (0+& 00+) Block Directory Assistance 911 services and 311 services Provide local directory assistance via access to NPA-555-1212 Non-published directory number Service disconnect with referral service (the referral service shall be at least three (3) months after a customer has been moved, changed or disconnected) Block Directory Assistance Call Completion (DACC) Block Third Party Billing Block Collect Calls Provide caller ID identification Block Automatic Call Return Feature Block “1010” Dialing Capability Block all calls from Telemarketers to DID numbers

3.1.2.3 Subscriber Line Relocation. The local calling area shall remain unchanged from the present area boundaries.

3.1.2.4 Specific General Requirements.

a. The term Contractor used herein will refer to both the prime Contractor and any subcontractors.

The prime Contractor shall ensure that his subcontractors comply with the provisions of this contract.

b. Specific Dialing Capabilities

(a) Emergency 911 (E911) Services - The Contractor shall provide access to 911 network services provided by the local city emergency services organization. Emergency service assistance shall be provided for the deaf.

(b) The Contractor shall provide access to existing 800 #’s and maintain all existing and established DIOD hunt groups.

(c) The Contractor shall provide local exchange, long distance and international operator access/assistance.

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(d) The Contractor shall provide local directory assistance via access to 411 and long distance directory service to NPA-555-1212. The local calling area shall remain unchanged from the present area boundaries.

c. Support Services

(a) The Contractor shall provide 24 hours, 7 days a week network assistance and support

(operation and maintenance). The contractor shall identify a single point-of-contact for technical support. The Contractor shall describe in writing their trouble reporting and escalation procedure, including telephone numbers to be used in reporting troubles 24/7 and a single point-of-contact to serve as the trouble management coordinator. The Contractor shall provide to the Government a list of management personnel contacts to be used by the Government POC in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame, reference paragraph 3.1.2.4d. The trouble management coordinator shall provide progress reports to the Government POC throughout problem resolution efforts. Government POC will determine the number of progress reports required.

(1) Minor - A minor outage is defined as loss of service affecting 1 or 2 lines per trunk. In response to a minor problem, a technician shall be dispatched and on-site no later than 1200 hours the next business day.

(2) Major – A major outage is defined to be a service affecting outage or trouble, (50% of service), but not a complete loss of service. In response to a major problem, a technician shall be dispatched and on-site within two (2) hours or less.

(3) Critical – A critical outage is defined as a complete loss of service, (100% of service) or catastrophic failure or vital emergency systems failure. In response to a critical problem, a technician shall be dispatched and on-site within (2) two hours or less.

d. Support Levels

(a) First Level Support. The Contractor’s first level support personnel shall respond to outages in accordance with paragraph 3.1.2.4c. After two (2) hours working on a problem(s) without successfully completing the diagnosis and repairs, the first level personnel will contact the Contractor second level support personnel for assistance.

(b) Second Level Support. The Second level support personnel are specialists with additional training and experience in diagnostics assistance and repairs. Second level support personnel shall respond to a call for assistance no later than two (2) hours after receipt of a call for assistance. After two (2) hours working on a problem(s) without successfully completing the diagnosis and repairs, the second level personnel will contact the Contractor third level support personnel for assistance.

(c) Third Level Support. Third level support personnel shall be specialists with an extensive background in service restoration support including advanced training in diagnostics and repairs. Third level support personnel shall respond to calls for assistance no later than two

(2) hours after receipt of a call for assistance. When third level support personnel are unsuccessful in completing diagnostics and repairs within two (2) hours of working on a problem, the Contractor shall contact the Government POC immediately with a complete progress status report.

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(d) If there will be an initial re-sale of existing service, the service support shall be supplied consistent with the existing providers’ normal procedures until such time that services are directly supplied from (transitioned to) the resellers network. When services are transitioned to the new contract provider, all service requests shall be acted upon within the response time frame in paragraph 3.1.2.4c.

(e) The Contractor will provide traffic studies, minimum one per year, on all trunks at no additional cost to the Government.

(f) The fees for support services are to be included in the monthly recurring charges, determined by the contract, for the Telephone Exchange Access Services, with no additional cost to the Government. Connectivity services shall adhere to International Telecommunications Union (ITU) and American National Standards Institute (ANSI) standards.

3.1.3 Contractor Standards.

a. The Contractor shall conform to, and be compliant with, established International Telecommunications Union (ITU) and American National Standards Institute (ANSI) Standards.

b. When performing work for the Government, the Contractor shall employ only qualified

Telecommunications Technicians with no less than five (5) years’ experience in the telecommunications field for the specified work task.

c. The Contractor is responsible for maintaining personnel, who are fully qualified, certified, versatile, and competent to perform the specified telecommunications services both on an emergency and routine basis during the established contract period.

d. The Contractor shall keep areas in a clean, neat and safe condition at all times.

e. Contractor equipment approved by the Government for connection to the Base

Telecommunications network(s), including all wiring and connectors, shall be tested using approved telecommunications, International Telecommunication Union (ITU) and/or American National Standards Institute (ANSI) standards.

f. Materials provided under this contract, including additional features, optional equipment and basic software, shall be commercially available as an off the shelf item (standardized) requiring no further development and shall have been fully tested, approved or demonstrated in the commercial or Government marketplace to meet the intended usage.

g. The Contractor shall staff, provide, and maintain, at its own expense, during the entire performance of the contract, the appropriate insurance coverage in accordance with “Insurance-Work on a Government Installation” clause Federal Acquisition Regulation (FAR) Reference 52.228-5.

h. The Contractor shall provide all necessary material, supervision, management communications, and administrative support services (printing, reproduction, and miscellaneous support) as necessary to support this contract.

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i. All personnel, vehicles, labor, tools, materials, supplies, test equipment, diagnostics, manuals, schematic drawings, facilities, and major/minor components required to provide the BCO with telephone exchange access services and support under the terms of this contract shall be furnished by the Contractor.

j. All Contractor personnel are required to conform to base regulations and concerns, (i.e.):

(1). Designated routes (2). Parking regulations (3). Base vehicle speed limits (4). Automotive liability insurance (5). Excavation permit

k. Invoices shall be submitted utilizing the Wide Area Work Flow system. (WAWF is in accordance with the 2001 National Defense Authorization Act (DFARS 252.232- 7003/252.232.7003 Electronic Submission of Payment Requests - January 2004) which requires claims for payment under a Department of Defense Contract to be submitted in electronic form)

3.1.4 Contractor Special Access Requirements

a. Some work areas are controlled access areas that require an escort of all Contractor personnel.

Access will be approved and controlled by station NAS/JRB Fort Worth Security Officer.

Prior contact will be required before access will be granted to contractor personnel. A list of any and all contractor personnel needed on each job will be submitted to station BCO prior to start of work in a controlled access area.

b. All contractor personnel will require a picture I.D. to gain access to the NAS/JRB Fort Worth

Texas Complex. Contract personnel will be required to have a company I.D card with picture in plain view at all times when onboard the NAS/JRB Fort Worth Texas.

c. All Contractor owned or private transportation modes to and from the NAS/JRB Fort Worth

Texas may be subject to search each and every day to gain access to the NAS/JRB Fort Worth Texas Complex.

d. All Contract personnel will be required to sign in and out of any BCO location in the logbook provided by the Government.

3.1.5 Circuit Termination.

a. The Contractor will correctly label all demarcation points/cables with a clearly defined and readable tag to include but not limited to circuit ID and number.

b. Any moves, adds or changes (MAC’s) in Contractor demarcation points/cables will be logged with a copy of the log available for BCO review when requested.

3.1.6 Local Exchange Access and Service Areas.

a. The Contractor shall provide the local message rate access services for NAS/JRB Fort Worth Texas. The local access service areas shall, as a minimum, include the areas/zones coverage as currently defined by AT&T for NAS/JRB Fort Worth Texas and shall be applied under the scope of this contract.

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b. The local access service areas shall be as a minimum, bounded by geographic city areas/zones and/or surrounding areas. The access areas shall not be limited by prefixes as defined, that may change, be deleted, or added due to the growth of a city or an area.

c. The local service areas/zones/boundaries shall not be reduced regardless of who, when and how local communications services are provided. If it is determined by the contractor that the local exchange access service areas are different than defined, the contractor shall coordinate with the BCO and the Contracting Officer for approval.

3.1.7 Demarcation.

a. The primary demarcation point is:

NAS/JRB Fort Worth Texas 1730 Tuskegee Airmen Drive Building 1730 Room 102 Fort Worth, Texas 76127

3.1.8 – Left Blank Intentionally

3.1.9 – Left Blank Intentionally

3.1.10 – Left Blank Intentionally

3.1.11 Operator Assistance. Block both incoming and outgoing operator assistance calls.

3.1.12 Directory Assistance. Local Telephone Directories are to be delivered to Base Communications

Office (BCO) at NAS/JRB Fort Worth Texas, Building 1730, in the following format and quantities: Hard Copies: 0. CD ROM: 5 copies.

3.1.13 911 Emergency Services. The contractor shall provide 911 access service and functions for all contractor provided commercial subscriber lines, including ALI/ANI information.

3.1.13 Public Listings:

(UNITED; STATES GOVERNMENT--)

(1)(NAVY DEPT OF--)

(2)FLEET AND FAMILY SUPPORT CENTER/LA (OAD)/TN 817 782-5287

3.2.2 Traffic Analysis. Provide a traffic analysis report every 6 months that describes the statistics of traffic demands, monitor usage, outages and a traffic patterns information summary.

3.3 Telecommunications Coordination Officer (TCO)/Alternate TCO –

A. Name: [REMOVED] Telephone Number: [REMOVED] EMAIL Address: [REMOVED]

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B. Name: [REMOVED] Telephone Number: [REMOVED] EMAIL Address: [REMOVED]

4.0 Site Specific Special Requirements. See Appendix 10

APPENDIX 10

REQUIRED LOCAL COMMERCIAL COMMUNICATIONS SERVICES AT CUTOVER

Local services, required from the Contractor, are initial installation and cutover service requirements for the Government under the scope of this contract. The Contractor shall provide the following baseline of local commercial communications services for NAS Fort Worth TX at cutover. The quantity of these initial service requirements is incorporated below. Additional services can be added at any time.

10.1 Local Exchange Digital (ISDN PRI) Direct Inward/Outward Dialing T-1 Trunks. NAS/JRB

Fort Worth TX (Total 7)

[CHARTS REMOVED]

10.2 Direct-In-Dial Directory Numbers. NAS/JRB Fort Worth TX (Total: 5,000)

10.3 Local Exchange Business Access Lines (B-1). NAS Fort Worth TX (Total: 8 )

10.4 Wide Area Telephone Service (WATS). NAS Fort Worth TX (Total: 0 )

10.5 JRB FORT WORTH TX CONFIGURATION (FIGURE 1)

[REMOVED]