QASP_and_QASP_Matrix_Re-entry_Program_Specialist_20181012_(Final).doc

ATTACHMENT II

Quality Assurance Surveillance Plan (QASP)

For Re-Entry Program Specialist

1. Purpose This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued thereunder. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. Authority Authority for issuance of this QASP is provided under the Federal Acquisition Regulation (FAR) 52.212-4 “CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT 2003), paragraph (a), which provides for inspections and acceptance of the articles, services, and documentation called for in task orders to be accomplished by the Contracting Officer or his duly authorized representative.

3. Scope The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not intended to duplicate the Contractor’s Management Plan.

4. Government Resources The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5.

Responsibilities The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the project and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

5. Methods of Quality Assurance Surveillance The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from students’ critique. The COR shall maintain a summary log of all formally received critiques as well as a copy of each critique in a documentation file.

Routine Inspection - The COR will inspect the documentation that is received from the instructor after every convening of the course. The COR will also monitor that the contractor is in compliance with all terms of the contract.

7.

Identified Quality Assurance Surveillance Items

a. End of the Course Instruction Evaluation (REF: Performance Work Statement, Paragraph 3.3.): Contractor shall provide the evaluation to the NAVCONBRIG Point of Contact at the end of the course.

b. End of the Course Certification (REF: Performance Work Statement, Paragraph 3.3.): Contractor shall provide the certification of the competence level achieved to the NAVCONBRIG Point of Contact at the end of the course.

8.

Documentation The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance File. All such records will be retained for the life of this contract.

6. Attachments QASP Matrix (Attachment II)

ATTACHMENT II

Re-Entry Program Specialist QASP Matrix

Standard

Surveillance Procedures to be taken when performance standards are not met

Timeliness

1% Routine inspection & customer feedback

Routine inspection & customer feedback Upon a lapse in adherence to the requirement, immediate resolution will be sought between the COR and the vendor. The vendor shall notify the COR immediately. Discrepancies (missed training, misinformation, changes in policy requirements, etc.) shall be corrected prior to release of the prisoner to ensure compliance with statutory directives and instructions.

Timeliness

1% Routine inspection & customer feedback

Routine inspection & customer feedback Upon a lapse in adherence to the requirement, immediate resolution will be sought between the COR and vendor. The vendor shall notify the COR immediately. Discrepancies (missed training, misinformation, changes in policy requirements, etc.) shall be corrected prior to release of the prisoner to ensure compliance with statutory directives and instructions.

Each Prisoner is provided Re-Entry Training

Each Prisoner is provided Pre-Release training and counseling.

Accuracy

Timeliness

Accuracy

Timeliness Vendor must cover all required topics to accurately meet this standard.

Vendor must cover all required topics to accurately meet this standard.

1%

1%

1%

1% Routine inspection & customer feedback

Routine inspection & customer feedback

Routine inspection & customer feedback

Routine inspection & customer feedback Upon a lapse in adherence to instructions, immediate resolution will be sought between the COR and vendor. The vendor shall notify the COR immediately. Discrepancies (missed training, misinformation, changes in policy requirements, etc.) shall be corrected prior to release of the prisoner to ensure compliance with statutory directives and instructions.

Upon a lapse in adherence to instructions, immediate resolution will be sought between the COR and vendor. The vendor shall notify the COR immediately. Discrepancies (missed training, misinformation, changes in policy requirements, etc.) shall be corrected prior to release of the prisoner to ensure compliance with statutory directives and instructions.

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