N0018919Q0109_PWS_Draft.DOCX

Performance Work Statement (PWS) Draft Air Passenger Baggage Screening Services For Navy Operated Air Mobility Command Air Terminal Norfolk

1.0 GENERAL INFORMATION: This is a non-personnel services contract to provide Air Passenger Terminal Baggage Screening Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: Navy Operated Air Mobility Command (AMC) Air Terminal located at Navy/AMC Air Terminal Norfolk, 8225 Patrol Road, Naval Station, Norfolk, Virginia 23511 requires Air Passenger Terminal Baggage Screening Services.

1.3 Objectives: To prevent entry of unauthorized weapons, firearms, or explosives into the Defense Transportation System (DTS). The contractor must be keenly aware of any unusual conduct of persons within the passenger terminal and be alert to the possibility of concealed explosive devices, firearms, or weapons.

1.4 Scope: The contractor shall oversee screening checkpoint(s) and/or baggage screening operations on a day-to-day basis to include equipment, personnel, and the scheduling and rotation of personnel.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year Option Year one Option Year two Option Year three Option Year four

1.6 General Information

1.6.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which they assure themselves their work complies with the requirement of the contract. As a minimum, the contractor shall develop QC procedures addressing the areas identified in AMCI 24-101, Vol 14, Appendices 22-27. After acceptance of the QC plan, the contractor shall receive the contracting officer’s (KO’s) acceptance in writing of any proposed change to their QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the quality assurance surveillance plan. This plan is primarily focused on what the government must do to ensure the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rates.

1.6.3 Recognized Holidays: The contractor will observe the following holidays noted by the Navy/AMC Air Terminal Norfolk:

1.6.4 Hours of Operation: The contractor is responsible for conducting business daily, 7 days a week, 24 hours a day, except recognized Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at the Air Passenger Terminal, Naval Station Norfolk, VA.

1.6.6 Security Requirements: Contractor personnel performing work under this contract must have a SECRET Clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the DD254, Department of Defense Contract Security Classification Specification.

1.6.6.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.9 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

2.0 GOVERNMENT-FURNISHED ITEMS AND SERVICES: The government shall provide the facilities, equipment, materials, and/or services listed below.

2.1 Facilities: The government will furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

2.2 Equipment: The government will provide: baggage x-ray machines, personnel walk-thru metal detectors, and hand-held magnetometers, small article boxes/baskets, chairs.

2.3 Utilities: All utilities in the facility will be available for the contractor’s use in performance of duties outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.0 SPECIFIC TASKS/DELIVERABLES: The contractor shall provide support daily, 24 hours a day to perform the following Air Passenger Terminal Baggage Screening tasks:

a. Operate, inspect, and maintain cleanliness of all screening equipment and duress alarm system, and screening equipment In Accordance With (IAW) Air Mobility Command Instruction (AMCI) 24-101, Volume 14, and equipment user’s manuals.

b. Implement security screening procedures in accordance with Transportation Security Administration (TSA) and Headquarters (HQ) AMC objectives and directives.

c. Perform minor maintenance and monthly test on equipment

d. Must be able to distinguish principle colors that will be a part of images displayed on automated screens: Color perception (e.g., red, green, blue, yellow, orange, purple, brown, black, white, and gray). Note: Color filters for enhancing color discrimination are prohibited;

e. Perform 100% screening of all personnel and hand carried/checked baggage entering the air passenger terminal on both X-Ray machines and walk-thru metal detectors.

f. Conduct pre-board TSA screening of persons, their carry-on and checked baggage, IAW TSA Prohibited Items List

g. Conduct additional screening with hand held wands.

h. Engage in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.

i. Must be keenly aware of any unusual conduct of persons within the passenger terminal and be alert to the possibility of concealed explosive devices, firearms, or weapons.

j. Must be able to efficiently and thoroughly manipulate and lift baggage, containers, and other objects subject to security processing;

k. Must be able to repeatedly lift and carry items weighing up to 70 pounds;

l. Must be able to maintain physical agility that would allow you to squat, bend, and lean to inspect individuals and baggage

m. Must be able to maintain the ability to walk up to two miles during a shift and stand for prolonged periods (e.g., 3-4 hours) of time;

n. Perform pat-downs if deemed necessary (Note: When circumstances warrant additional physical inspections beyond basic pat-downs, SF personnel will conduct body searches out of public view).

o. If anything suspicious noted, notify the passenger terminal/security supervisor

p. Activate the duress alarm whenever passengers and/or their respective baggage cannot be verified as being safe for onward passage; or for a passenger who poses a threat.

1) Government security personnel will then intervene and take over the situation.

q. Respond to breaches of security and emergency situations.

r. Establish and coordinate contractor personnel shift schedules with the Contracting Officer Representative (COR) and Passenger Terminal Director and Supervisors.

s. Interact with related Navy/Air Force functions, i.e., Explosive Ordnance Disposal, Security Police, (including dogs) to include participation in scheduled/unscheduled exercises and evaluations.

t. Participate in the development of reports and documents for Air Terminal Leadership.

u. Prepare various types of communications such as morning briefings, checkpoint logs, reports, and documents that are germane to the work performed.

v. Provide the COR (via email) a monthly report no later than the 5th working day of each month which includes the number of personnel passing through the personnel/baggage screening Single Point of Entry (SPE)separated into the following categories: Air Terminal employees, air crew members, and all other personnel.

w. Develop incident information and reports

x. Deliver a written incident report for situations which include but are not limited to passenger expressed dissatisfaction or unruly behavior, damaged or pilfered personal property, to the Operations Officer before the end of the shift on which the incident occurred.

y. The incident report shall include at a minimum the following: a) date and time of occurrence, b) list of personnel directly involved, c) narrative description of the incident that includes a chronological order of the circumstances, and d) recommended steps to prevent future incidents of the same nature.

z. Prepare and submit DD Form 1662 (DoD Property in the Custody of Contractors) annually, no later than 31 October.

4.0 APPLICABLE PUBLICATIONS: The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

a. FY18 Inter-Service Support Agreement (ISSA)

b. Air Mobility Command (AMC) Instruction (AMCI) 24-101, Vol 14 Military Airlift Passenger Service, Section

c. Transportation Security Administration (TSA) Prohibited Items List

d. General administrative DoD, Navy, Air Force, AMC policies, objectives and directives

e. Various OSHA, safety, security and operating instructions