N0018919Q0037_SOLICITATION.docx.pdf

SEE ADDENDUM

(No Collect Calls)

N0018919Q0037 21-Nov-2018

b. TELEPHONE NUMBER

757-443-1371

8. OFFER DUE DATE/LOCAL TIME

11:00 AM 05 Dec 2018

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

N001899. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

CATHERINE M. FOSTER

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

N5572219RCB02FS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

NAVSUP FLC NORFOLK CONTRACTING

NORFOLK OFFICE

ATTN: C. FOSTER

1968 GILBERT STREET, SUITE 600

NORFOLK VA 23511-3392

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE N55722 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

NAVY INFORMATION OPERATIONS COMMAND

ERIC ERDMAN

1247 WEST C STREET

BLDG U132

NORFOLK VA 23511

TEL: 757-417-4100 FAX:

757-443-1424FAX:

TEL: 757-443-1371

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$15,000,000

NAICS:

238210

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF68

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

N0018919Q0037

Section SF 1449 - CONTINUATION SHEET

PERFORMANCE WORK STATEMENT

UNINTERRUPTIBLE POWER SUPPLY (UPS) MAINTENANCE SERVICES

Performance Work Statement (PWS)

1.0 Introduction

This PWS defines the requirements for the contractor to provide maintenance services for the Uninterruptible Power

Supply (UPS) equipment at the Naval Information Warfare Training Group (IWTG), Naval Station Norfolk, Virginia.

2.0 Background and General Information

2.1 IWTG was previously known as Navy Information Operations Command (NIOC), and directly reports to Naval

Information Forces, Suffolk VA and US Fleet Forces Command, Norfolk VA. The IWTG’s mission is to advance the Fleet’s Information Warfare (IW) warfighting readiness through operational based training, highly experienced

IW deployers and IW mission data management in support of afloat and ashore commands delivering decisive advantages in the maritime domain.

2.2 IWTG Norfolk provides Fleet carrier strike groups and amphibious readiness groups unsurpassed beginner and intermediate training in cyber, electronic warfare, cryptology, intelligence, communications, meteorology and oceanography, and space disciplines.

3.0 Scope

IWTG requires preventative and urgent maintenance on the normal and back-up uninterruptible power supplies. This maintenance is required to ensure consistent delivery of training and operational support across time zones and geographic boundaries, “24/7/365.” For all preventive and urgent maintenance under this agreement the Government will provide access to the Liebert brand UPS equipment as required. The contractor shall provide all labor, equipment, materials, hardware, and software to perform the on-site services specified herein, for specified equipment located at 1247 West C Street, Building U132, Naval Base Norfolk, Norfolk VA 23511 (see 3.5

Equipment, below). Both preventative and urgent coverage (after normal business hours, and on weekends and holidays) will be required to ensure uninterrupted power supply and delivery. Technical phone assistance is required. Remote diagnostic services are not permitted. Services will be required to be performed on-site only.

3.1 The contractor shall provide all services and benefits under the Essential Service Plan for all Liebert brand UPS equipment as specified herein and according to the Performance Work Statement, to include the following:

100% parts coverage and replacement with genuine OEM parts (excluding circuit breakers, batteries, air filters, and proactive full bank capacitor replacement).

Access to Customer Resolution Center and the Vertiv Customer Services Network Online Internet portal.

100% labor and travel coverage 24/7.

All services to be performed by Liebert factory-trained, certified and authorized technicians.

3.2 When notified of an urgent requirement, the Contractor shall ensure that authorized technicians are on-site within four (4) hours of report, including on weekends and holidays, to provide emergency service.

3.3 The Contractor shall provide, for all services, authorized technician(s) with acceptable credentials to access the government facility and work site.

3.4 The Contractor shall perform within each period of performance, full preventive maintenance service events for each item in 3.5, below during normal business hours (Monday – Friday, between 8am – 5pm, excluding federal holidays). Each event shall include the following actions:

Complete visual inspection of equipment to include internal sub-assemblies, wiring harnesses, contactors, cables, and major components.

Infrared (IR) scan and verification of transformer, terminal block, and ground/neutral bus bar connections, and all circuit breakers including panel board branch circuits, high and low voltage junction box terminals, and all option wiring for tightness.

Verification of system control power fuses, grounding electrode conductor and isolated grounds, ensure

Emergency Power Off lamps are illuminated.

Perform operational test of the local EPO.

Record electrical data via local display and ensure all valves are within specifications.

Verify specified restart capabilities and install or perform engineering field change notices as necessary.

3.5 Equipment

A. The following items shall be maintained by this agreement for preventative maintenance:

DESCRIPTION

MODEL

TAG NUMBER

COVERAGE

ANNUAL PM's

FPC 150-300

FPA20C412PS1730

Serial# M11E7U0051

1559695

Essential

Serial# M11E7U0052

1559696

Serial# M11E7U0053

1559697

Serial# M11E7U0054

1559698

NX 160-200

(UPS #1)

38SB200A0A01

Serial#

21012003252113030002

1559699

NX 160-200

(UPS #2)

38SB200A0A01

Serial#

2101200325211302000F

1559700

SEALED

BATTERY #1

38SBPZ00XWX1BNS

Serial# M11E4D0003

*Contains 40 batteries

1559701

SEALED

BATTERY #2

38SBPZ00XWX1BNS

Serial# M11E4D0006

*Contains 40 batteries

1559702

DS AIR

(UPS Room)

DS070ADA0EI174B

Serial# C11E8E0066

1559703

(#1 COMMS

Center)

Serial# C11E8E0087

1559705 Essential 4

(#2 COMMS

Center)

DS105AUA0EI925B

Serial# C11E8E0085

1559704

DS AIR DS105AUA0EI925B 1559706 Essential 4

(#3 COMMS

Center

Serial# C11E8E0086

4.0 Normal Working Hours

Normal working hours for preventative maintenance and evaluation are Monday – Friday, 0800 – 1700. All Federal holidays will be observed.

4.1 Warranty Work: The contractor shall warranty all labor for 30 days and parts for one year. In the event that the original installation is unsuccessful, any corrective actions shall be completed at no additional cost to the

Government.

5.0 Deliverables

A. Liebert Brand Power Conditioning Power Center System

Annual Full Preventative Maintenance:

- Complete visual inspection of equipment to include internal sub-assemblies, wiring harnesses, contactors, cables, and major components

- Infrared scan and verification of transformer, terminal block, and ground/neutral bus bar connections, and all circuit breakers including panel board branch circuits, high and low voltage junction box terminals, and all option wiring for tightness

- Verification of system control power fuses, grounding electrode conductor and isolated grounds, EPO lamps are illuminated

- Perform operational test of the local EPO

- Record electrical data via local display and ensure all valves are within specifications

- Verify specified restart capabilities and install or perform engineering field change notices as necessary

B. Liebert Brand UPS System

Annual Full Preventative Maintenance

- Perform temperature check on all breakers, connections and associated controls. Repair and/or report all high temp areas

- Perform complete visual inspection of equipment including subassemblies, wiring harnesses, contacts, cables and major components

- Check air filters for cleanliness; rectifier and inverter snubber boards for discoloration; power capacitors for swelling or leaking oil; DC capacitor vent caps that have extruded more than 1/8”

- Record all voltage and current meter readings on the module or system control cabinet

- Measure and record harmonic trap filter currents

- Check the inverter and rectifier snubbers for burned or broken wires

- Check all nuts, bolts, screws, and connectors for tightness and heat discoloration

- Check fuses on the DC capacitor deck for continuity

- Perform operational test of the system including unit transfer and battery discharge

- Calibrate and record all electronics to system specifications

- Measure and record all low-voltage power supply levels

- Measure and record phase to phase input voltage and currents

- Review system performance with IWTG Norfolk and address questions and schedule repairs

C. Sealed Battery Inspection Service

- Performed during Annual PM Service

- Check integrity of battery cabinet

- Inspect battery cabinet for o No XO grease or oil on all connections o Check battery jars for proper liquid level o Check for corrosion to all terminals and cables o Examine physical cleanliness of the battery cabinet/room and jars

- Measure and record DC bus ripple voltage

- Measure and record total battery float voltage

D. Liebert Brand Sealed Batteries – Quarterly Service

- Each event shall include the following actions:

o Inspect appearance and cleanliness of batteries and battery room. Clean normal jar top of dirt accumulation o Measure and record total battery float voltage and charging current; overall AC ripple voltage and current; ambient temp; 100% of jar temperatures; float voltage of all jars; internal ohmic readings o Visually inspect jars and covers for cracks, leakage, and corrosion o Verify integrity of the battery rack/cabinet o Contractor shall provide a detailed report in digital format noting found deficiencies and corrective action needed, taken or planned

- First quarterly event shall include the following additional actions:

Re-tighten all connections to manufacturers specifications

Measure and record all battery connection resistances

Refurbish cell connections as necessary

E. Liebert Brand Precision Cooling System o Includes 4 PM inspections scheduled quarterly by IWTG Norfolk during normal business hours for items listed below;

o Contractor shall provide a detailed report in digital format noting found deficiencies and corrective action needed, taken or planned.

- Filters o Check for restricted airflow o Replace air filters as needed o Examine filter switch o Wipe entire section clean

- Blower Section o Verify impellers are free of debris and move freely o Check belt for condition and proper tension; replace as needed o Verify bearings are in good condition o Check fan safety switch for proper operation o Check pulleys and motor mounts for tightness and proper alignment

- Air Cooled Condenser o Verify condenser coil cleanliness o Bruch clean and spray with water o Examine motor mounts for tightness and tighten if necessary o Verify bearings are in good working order o Confirm refrigerant lines are properly supported

- Refrigerant Cycle/Section o Examine lines for leaks and/or damage o Check lines for moisture via sight glass o Monitor suction, head, and discharge pressure o Check superheat

- Electric Panel, Controls, and Ancillary items o Check fuses, electrical connections, and contractors for pitting o Using microprocessor controls, ensure proper operation of the unit components o Inspect leak detection cabling

- Chilled Water Units o Inspect chilled water valve and actuator for proper operation o Adjust/tighten linkage if necessary o Inspect internal chilled water piping and coil for leaks

6.0 Government Furnished Equipment:

All hardware and software that make-up the Liebert UPS system, and replacement parts thereof, shall remain property of the Government.

7.0 Government Representative

The government representative and point of contact for this requirement is Mr. Eric Erdman, (757) 417-4100, Facilities Manager, IWTG Norfolk, Virginia.

8.0 Security Requirements

All work identified by this PWS is unclassified in nature and a security clearance is not required. However, any contract employee assigned to this contract must be a U.S. citizen. The Contractor shall comply with all applicable

DOD and DON physical security regulations and procedures during the performance of this contract. Contractors shall not disclose and must safeguard procurement sensitive information, computer systems, privacy act data, ship movement schedules, and Government personnel work products that are obtained or generated in the performance of this contract.

9.0 Personnel Compliance

The Contractor shall ensure that contractor personnel observe and comply with all local and higher authority policies, regulations, and procedures concerning fire, safety, environmental protection, sanitation, security, traffic, parking, energy conservation, flag courtesy, “off limits” areas, and possession of firearms or other lethal weapons.

When two or more directives or instructions apply, the contractor shall comply with the more stringent of the policies.

10.0 Contractor Responsibility

The Contractor shall comply with all security requirements in accordance with the directives and site specific regulations. The Government reserves the right to grant and revoke access for particular individual(s) to its facilities.

This will not constitute a breach or change to the PWS. For the purposes of this PWS, the term “Contractor

Employee” applies to all contractor employees and subcontractor employees performing work under this PWS and resultant contract.

11.0 Enterprise Contractor Manpower Reporting Application (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications Transmission

(D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address:

https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

12.0 Ability One Program

NAVSUP FLC NORFOLK may utilize contractor support through the AbilityOne Program, as needed, to perform contract closeout functions for this acquisition. Information, including business sensitive/confidential or proprietary data, that the offeror provides to the Government or information already in the possession of the Government may be viewed and utilized by the AbilityOne Program support contractor personnel during the course of its contract performance. The information that may be made available to the support contractor may include, for example, pricing and technical proposals, historical contract, pricing and performance information, Commercial Asset

Visibility (CAV) reporting information and similar data/information.

By submission of a proposal in response to this solicitation, the offeror and its subcontractors consent to a release of their business sensitive/confidential or proprietary data to the Government's AbilityOne Program support contractor personnel in order to perform close out services. Prior to the release of any such information to the support contractor, the support contractor will have in place with the Government a Non-Disclosure/Non-Use Agreement in accordance with the terms of the AbilityOne Program support contract.

Offerors may execute their own Non-Disclosure Agreement with the AbilityOne Program (AbilityOne contact information available from the contracting point of contact). The support contractor must provide copies of the executed agreements to the Contracting Officer and the Contracting Officer's Representative (COR) for the support contract; and the offeror/contractor for this acquisition must provide copies of the executed Agreement to the

Contracting Officer for this acquisition. If the offeror/contractor seeks such a Non-Disclosure Agreement with the

AbilityOne Program support contractor, the Agreement must be executed no later than the date of final delivery under the resulting NAVSUP FLC NORFOLK contract.

13.0 Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information

Technology (IT) Systems or Protected Health Information

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement

Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type

Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-

12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This text applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health

Information, provide support associated with fiduciary duties, or perform duties that have been identified as National

Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a

Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

https://doncmra.nmci.navy.mil/

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI).

All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information

Assurance Manager.

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation, which is a higher level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N;

therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the

Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security

Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the

Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE

DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-

Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected

Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The

Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the

Command’s Security Manager upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System

Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information

Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual

Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security

Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-

86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central

Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy

VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT

Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United

States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

SF-85 Questionnaire for Non-Sensitive Positions

Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III

(non-sensitive) access is required for non-US citizens outside the United States.

QUALITY ASSURANCE SURVEILLANCE

QUALITY ASSURANCE SURVEILLANCE PLAN - N0018919Q0037

INTRODUCTION

1.1. Purpose. The Quality Assurance Surveillance Plan (QASP) is designed to assist the Government in monitoring the quality and quantity of services performed by the contractor. The plan complies with the requirements of the Performance Work Statement (PWS). The QASP consists of the following parts:

1.1.1. Quality Assurance Requirements - contains an overview and general description of the elements relating to the quantity and quality of the services required by the PWS. It references functional and performance requirements for all areas of the contract.

1.1.2. Quality Assurance Methods - provides an assessment of the risks and benefits associated with choosing a particular surveillance method for a given performance requirement. It also identifies any critical logistics, protocol, mission sensitive or similar considerations that, if not dealt with appropriately, may adversely impact the successful performance of PWS requirements. The

Contracting Officer (KO) will use information from this section to decide on the level of quality assurance (QA) resources which can be supported and the amount of risk which can be assumed.

1.1.3. Contract Administration Organization - provides guidance on appropriate staffing for the contract administration team.

1.1.4. Quality Assurance Surveillance Schedule - guides the Technical Point of Contact (TPOC) through scheduling and documenting the performance of the Contractor that is performing the work described in the PWS.

1.1.5. Sampling Plans, provide systematic methodologies to be used by the TPOC in evaluating the performance of PWS requirements.

2. OVERVIEW

2.1. Development. This QASP has been developed to provide the TPOC an effective and systematic surveillance method for the functions described in the PWS.

2.2. Methodology. This QASP provides a systematic method to evaluate the services the Contractor is required to furnish, e.g., quality, quantity, timeliness, etc., and not the details of how the Contractor accomplishes the work. This QASP identifies the various surveillance methods that assure the

Government of satisfactory Contractor performance.

2.3. Contractor Responsibility. This QASP is based on the premise that the Contractor, and not the

Government, is responsible for management and Quality Control (QC) actions to meet the terms of the contract. The performance requirements and measures outlined in the PWS recognize Contractor performance will not be perfect, and unforeseen and uncontrollable problems do occur. However, good management and the use of an adequate QC plan will allow the Contractor to operate within specified performance requirements.

2.3.1. The Contractor is the owner of the QC process and will institute changes as necessary to ensure the desired outcomes specified in the PWS are met. The Contractor is responsible for developing, implementing, and modifying the quality control process.

2.4. Government Responsibility. The Government's intention is to minimize the level of the Government’s involvement and level of inspections and allow the Contractor to responsibly perform to, or exceed, the

PWS standards. If the Contractor's performance is not satisfactory, and it appears that the Contractor's QC process has not produced the desired result, the TPOC has the option to increase quality assurance surveillance in order to protect the Government's best interest.

2.5. Non-conformance. Any non-conformance with contract requirements is a “defect.” The terms

“defective” and “discrepancy” are used interchangeably and reference a service output that does not meet the associated standard as defined in the PWS. If any Government action or lack of action causes unacceptable performance, which results in a defect, then these defects shall not be counted against the

Contractor. All costs associated with rework due to Contractor defects are the responsibility of the

Contractor. The Contracting Officer can use the “Inspection of Services” (FAR 52.212-4) clause in the contract to address non-performance, defective performance and performance that does not meet the standards required by the PWS.

3. CRITICAL CONTRACT REQUIREMENTS

3.1 Service by Authorized Technicians. All services shall be provided in accordance with the PWS, by factory-trained and authorized technicians (“Customer Engineers”). (PWS paragraph 3.1)

3.2 Dedicated Service. The contractor shall perform four (4) Preventive Maintenance actions per item, per period of performance. (PWS paragraph 3.4)

3.3 On-Call Service. When notified of the need for emergency service, the contractor shall ensure that qualified technical representatives are on-site at the government location within four (4) hours of report.

(PWS paragraph 3.2)

3.4 Warranty Work. The contractor shall warranty all labor and parts work for 30 days. In the event that the original installation is unsuccessful, any corrective actions shall be completed at no additional cost to the

Government. (PWS paragraph 4.1)

3.5 Deliverables. The Contractor shall provide, within 30 days of action, a detailed report of the event in digital format. (PWS paragraph 5.0)

3.6 Combating Trafficking in Persons. The contractor's implementation of the clause at FAR 52.222-50, Combating Trafficking in Persons, will be a surveillance item. Non-compliance with the trafficking in persons requirements will be brought to the immediate attention of the contracting officer (see DFARS PGI

222.1703).

4. SURVEILLANCE METHODS

4.1 Overview. This section discusses the risks and benefits of acceptable quality assurance surveillance methods.

4.2 One Hundred (100) Percent Surveillance. With this method, performance is inspected/evaluated at each service occurrence. The results of the Contractor’s overall performance are then evaluated to determine acceptability of the lot.

4.3 Customer Feedback. Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer feedback. Customer complaints, to be considered valid, must explain clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the Contractor. The Contractor shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file.

4.3.1 The Contracting Officer will determine what action, in compliance with the contract, to take if the

Contractor continuously receives customer complaints for the same services. The TPOC should provide relevant documentation to the Contracting Officer to aid in remedial action.

4.4 Combining Methods of Surveillance. These various methods of surveillance are not mutually exclusive. If more than one factor is pertinent to a specific function or individual task, all should be considered in the selection of the surveillance method(s).

5. INCENTIVES/DISINCENTIVES.

5.1. Contract Deficiency Report. For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

6. QASP Matrix

Procedures to be

Deliverable or

Service

Requirement

Performance Requirement Method of

Surveillance

Acceptable

Quality Level taken when performance standards are not met

QASP CR 3.1

Authorized

Technicians

All Preventive Maintenance and

Emergency Services shall be performed by authorized technicians. (PWS paragraph 3.1)

100%

Surveillance and Customer

Feedback

100% IAW 52.212-4

QASP CR 3.2

Dedicated

Service

The contractor shall perform four

Preventive Maintenance actions per item, per period of performance. (PWS paragraph 3.4)

100%

Surveillance and Customer

Feedback

100% IAW 52.212-4

QASP CR 3.3

On-Call Service

The contractor shall provide 24/7 emergency service by authorized technician(s) on-site within 4 hours of report.

(PWS paragraph 3.2)

100%

Surveillance and Customer

Feedback

95% IAW 52.212-4

QASP CR 3.4

Warranty Work

The contractor shall warranty all labor and parts work for 30 days and one year, respectively. In the event that the original installation is unsuccessful, any corrective actions shall be completed at no additional cost to the Government.

(PWS paragraph 4.1)

100%

Surveillance and Customer

Feedback

100% IAW 52.212-4

QASP CR 3.5

Deliverables

The contractor shall provide digital report within 30 days of event.

(PWS paragraph 5.0)

100%

Surveillance and Customer

Feedback

95% IAW 52.212-4

QASP CR 3.6

Combating

Trafficking in

Persons

The contractor's implementation of the clause at FAR 52.222-50, Combating Trafficking in Persons, will be a surveillance item. Non-compliance with the trafficking in persons requirements will be brought to the immediate attention of the contracting officer (see

DFARS PGI 222.1703).

100%

Surveillance and

Customer

Feedback

100% IAW DFARS PGI

222.1703

INCENTIVES/DISINCENTIVES:

The contractor’s failure to achieve satisfactory performance under the contract, reflected in the TPOC’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts and/or task and delivery orders. The contractor’s failure to achieve satisfactory performance under the contract and/or task or delivery orders may result in the non-exercise of available options.

For firm fixed price task or delivery orders, in accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

For each item that does not meet acceptable levels, the Government may issue a Contractor Discrepancy Report

(CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

CONTRACT ADMINISTRATION PLAN

CONTRACT ADMINISTRATION PLAN (CAP) FOR FIXED PRICE CONTRACTS

In order to expedite the administration of this contract, the following delineation of duties is provided. The names, addresses and phone numbers for these offices or individuals are included elsewhere in the contract award document. The office or individual designated as having responsibility should be contacted for any questions, clarifications, or information regarding the administration function assigned.

1. The Procuring Contract Office (PCO) is responsible for:

a. All pre-award duties such as solicitation, negotiation and award of contracts.

b. Any information or questions during the pre-award stage of the procurement.

c. Freedom of Information inquiries.

d. Changes in contract terms and/or conditions.

e. Post award conference.

2. The Contract Administration Office (CAO) is responsible for matters specified in the FAR 42.302 and DFARS

42.302 except those areas otherwise designated as the responsibility of the Technical Point of Contact (TPOC) or someone else herein.

3. The paying office is responsible for making payment of proper invoices after acceptance is documented.

4. The Technical Point of Contact (TPOC) is responsible for interface with the contractor and performance of duties such as those set forth below. It is emphasized that only the PCO/CAO has the authority to modify the terms of the contract. In no event will any understanding, agreement, modification, change order, or other matter deviating from the terms of the basic contract between the contractor and any other person be effective or binding on the Government. If in the opinion of the contractor an effort outside the scope of the contract is requested, the contractor shall promptly notify the PCO in writing. No action may be taken by the contractor unless the PCO or

CAO has issued a contractual change. The TPOC duties are as follows:

a. Technical Interface

(1) The TPOC is responsible for all Government technical interface concerning the contractor and furnishing technical instructions to the contractor. These instructions may include: technical advice/recommendations/clarifications of specific details relating to technical aspects of contract requirements;

milestones to be met within the general terms of the contract or specific subtasks of the contract; or, any other interface of a technical nature necessary for the contractor to perform the work specified in the contract. The TPOC is the point of contact through whom the contractor can relay questions and problems of a technical nature to the

PCO.

(2) The TPOC is prohibited from issuing any instruction which would constitute a contractual change.

The TPOC shall not instruct the contractor how to perform. If there is any doubt whether technical instructions contemplated fall within the scope of work, contact the PCO for guidance before transmitting the instructions to the contractor.

b. Contract Surveillance

(1) The TPOC shall monitor the contractor's performance and progress under the contract. In performing contract surveillance duties, the TPOC should exercise extreme care to ensure that he/she does not cross the line of personal services. The TPOC must be able to distinguish between surveillance (which is proper and necessary) and supervision (which is not permitted). Surveillance becomes supervision when you go beyond enforcing the terms of the contract. If the contractor is directed to perform the contract services in a specific manner, the line is being crossed. In such a situation, the TPOC's actions would be equivalent to using the contractor's personnel as if they were government employees and would constitute transforming the contract into one for personal services.

(2) The TPOC shall monitor contractor performance to see that inefficient or wasteful methods are not being used. If such practices are observed, the TPOC is responsible for taking reasonable and timely action to alert the contractor and the PCO to the situation.

(3) The TPOC will take timely action to alert the PCO to any potential performance problems. If performance schedule slippage is detected, the TPOC should determine the factors causing the delay and report them to the PCO, along with the contractor's proposed actions to eliminate or overcome these factors and recover the slippage. Once a recovery plan has been put in place, the TPOC is responsible for monitoring the recovery and keeping the PCO advised of progress.

(4) If the Contractor Performance Assessment Reporting System (CPARS) is applicable to the contract you are responsible for completing a Contractor Performance Assessment Report (CPAR) in the CPARS Automated

Information System (AIS). The initial CPAR, under an eligible contract, must reflect evaluation of at least 180 days of contractor performance. The completed CPAR, including contractor comments if any, (NOTE: contractors are allowed 30 days to input their comments) should be available in the CPARS AIS for reviewing official (PCO) review no later than 270 days after start of contract performance. Subsequent CPARs covering any contract option periods should be ready at 1-year intervals thereafter.

c. Invoice Review and Approval/Inspection and Acceptance

(1) The TPOC is responsible for quality assurance of services performed and acceptance of the services or deliverables. The TPOC shall expeditiously review copies of the contractor's invoices or vouchers, certificate of performance and all other supporting documentation to determine the reasonableness of the billing. In making this determination, the TPOC must take into consideration all documentary information available and any information developed from personal observations.

(2) The TPOC must indicate either complete or partial concurrence with the contractor's invoice/voucher by executing the applicable certificate of performance furnished by the contractor. The TPOC must be cognizant of the invoicing procedures and prompt payment due dates detailed elsewhere in the contract.

(3) The TPOC will provide the PCO and the CAO with copies of acceptance documents such as

Certificates of Performance.

(4) The TPOC shall work with the Contractor to obtain and execute a final invoice no more than 60 days after completion of contract performance. The TPOC shall ensure that the invoice is clearly marked as a “Final

Invoice.”

d. Contract Modifications. The TPOC is responsible for developing the statement of work for change orders or modifications and for preparing an independent government cost estimate of the effort described in the proposed statement of work.

e. Administrative Duties

(1) The TPOC shall take appropriate action on technical correspondence pertaining to the contract and for maintaining files on each contract. This includes all modifications, government cost estimates, contractor invoices/vouchers, certificates of performance, DD 250 forms and contractor's status reports.

(2) The TPOC shall maintain files on all correspondence…