N0018918Q0409_Performance_Work_Statement.pdf

STATEMENT OF WORK

Preventative Maintenance for Pitney Bowes Inc. (PBI) MailCode Sorters at NAVSUP FLCN SMD NDW Postal Division 415.74 located in JBAB

1. Background: NAVSUP Fleet Logistics Center Norfolk (FLCN), Naval District Washington (NDW), Postal

Division at Joint Base Anacostia Bolling (JBAB), Washington, DC. NAVSUP FLCN NDW Postal Division currently occupies an estimated total of 22,000 square feet in building 94. Maintenance support services may/may not include consumables or daily use items including ink/toner and other similar items.

2. Scope of Work. The contractor shall provide manpower/personnel and oversight required to perform the on-site maintenance support services identified within this PWS and for the extended parts warranty and licensing renewals for one (1) Pitney Bowes mail sorter machine located at the Regional Navy Consolidated Mail Facility operated by

Naval Supply Systems Command (NAVSUP) Fleet Logistics Center Norfolk (FLCN) Postal Division.

2.1 Location: Consolidated Mail Facility

POC:

NAVSUP FLCN SMD NDW Postal Division 415.74

2822 Doherty Drive SW Ste 1000 Bldg 94

Joint Base Anacostia Bolling, DC 20373-5899

2.2. Schedule of Work: The period of performance for the one base year.

2.3. Specific Tasks to be maintained by the vendor:

a. The following information applies:

Must be trained on the maintenance and technical support of the PBI Vantage / RPM Inbound/Outbound

Barcode Sorter through a Pitney Bowes certification course.

Manage the internal mail local area network and review/formulate recommendations for all mail automation equipment for NAVSUP FLCN NDW Postal Division in the Washington DC region

Analyze and monitor the integration of all mail applications and automated equipment.

Provide all mailing applications and computer infrastructure support for the NAVSUP FLCN NDW Postal

Division.

o Support services include: Installation of software and hardware, troubleshooting, and providing technical support for all aspects of network computer environment postal support.

b. The Contractor shall provide the following preventative maintenance and technical support as follows:

Required to interface with PBI Technicians and Online Technical Support.

Provide the Internet Service Provider (ISP) 100Mbps/20Mbps w/Static IP and technical management for the internal mail local area network.

One PBI Vantage / RPM Inbound/Outbound Barcode Sorter at JBAB

All computer maintenance support for all peripherals, printers, scanners, and equipment associated with the

Vantage / RPM Inbound/Outbound Barcode Sorter

Install PBI vendor monthly updates onto the PBI Vantage RMM Barcode Sorters and assist with all USPS barcode sorter requirement changes.

If any technical issues cannot be resolved within two hours, the Contractor shall notify Government personnel, and contact first echelon support for further assistance (PBI sorters, PBI software applications, equipment and customize databases).

The NAVSUP FLCN NDW Postal Division will supply the Contractor with PBI vendor Technical Support and/or Replacement Parts Warrantee Program which is delivered via next day commercial carrier on PBI

Prioritize peripherals and Vantage Barcode Sorter.

Maintain Windows working environment security updates on all non-network computer workstations.

Understanding of United States Postal Service (USPS) rates and regulations for automated mail, utilizing USPS

Intelligent Mail Package Barcode (IMPB) and USPS National Change of Address (NCOA) database.

3 Year mail experience, plus basic computer skill using Microsoft Office; Basic MS Excel that shall include formulas and calculations

3 Year PC and/or network technical support experience

c. Extended Parts warranty

d. Help Desk

e. OCR licenses

f. AddressLink License\UMove Interface

g. Full Service IMB Annual Software License Fee

h. Full Service IMB Hardware

i. SIEMENS – Umove

3. Description of Services: The contractor shall provide all defective parts/material, necessary for the onsite third party technician to perform the daily barcode sorter maintenance support. The MailCode barcode sorter requires all annual licensing services as listed in section 2.3 and must be the most current. Daily help desk support is required whenever there in an issue in parts replacement or software.

4. Work Requirements: Third party contractor employees that will be utilized to perform the services required under the PWS shall be trained in all applicable areas of barcode sorter maintenance/repairs. Contractor employees shall be courteous, professional, present a neat appearance and be easily recognized displaying proper Government

Identification at all times. This shall include wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges that display the company’s name and the employee’s name.

5. Personal Requirements

a. Ability to communicate with users of varying levels of technical expertise

6. Contract Requirements

a. May require flexible work schedules including early mornings, evenings, and weekends.

b. The contractor shall perform all the tasks mentioned previously and shall be familiar with the operation of mail sorters, mail-metering machines, computer hardware, software (i.e. Microsoft Office, Crystal Reports), and networking basics.

5. ECRMA - CONTRACT MGMT REPORTING

“The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Navy via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil."

Security

Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information

Technology (IT) Systems or Protected Health Information

(July 2013)

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement

Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type

Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-

12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This clause applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected

Health Information, provide support associated with fiduciary duties, or perform duties that have been identified by

DON as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a

Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy

Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI).

All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information

Assurance Manager. Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) which is a higher level investigation than the

National Agency Check with Law and Credit (NACLC) described below. Due to the privileged system access, a

SSBI suitable for High Risk public trusts positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N;

therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Navy Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or

DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the

Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security

Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the

Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE

DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Navy recognizes contractor employees under this contract as Non-

Critical Sensitive [ADP/IT-II] when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health

Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by

DON as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The NACLC consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The

Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Navy

Command’s Security Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a

System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy

Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual

Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Navy Command

Security Manager. The Navy Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy may render the contractor employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Navy Command’s Security

Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DON Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy

VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT

Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the

United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

SF-85 Questionnaire for Non-Sensitive Positions

Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III

(non-sensitive) access is required for non-US citizens outside the United States.

(End of Text)

Pursuant to FAR clause 52.232-18, funds are not presently available for this contract. The Government's obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract. The notice of availability of funds can be found at the following: https://www.navsup.navy.mil/public/navsup/flcn/contracting/

(End of Text) https://www.navsup.navy.mil/public/navsup/flcn/contracting/