N0018918Q0135_Draft_PWS_for_Oracle_and_UTES.pdf

Performance Work Statement (PWS)

Commander Operational Test & Evaluation Force

COMOPTEVFOR 7970 Diven Street

Norfolk, VA 23505-1498

Oracle/UTES Technical Support

1. Background. The mission of COMOPTEVFOR is to independently and objectively evaluate the operational effectiveness and suitability of new and improved war fighting capabilities. These evaluations must be conducted in a robust and in as near realistic operational environments as possible. In order to fully understand the conditions under which an operational test must be executed and to ensure that adequate resources are in place, a thorough analysis of the intended operational mission must be completed. The results of this analysis must also be used to evaluate performance of the tested system. COMOPTEVFOR currently uses independent processes and several Information Technology tools to analyze mission based task decomposition and evaluate system and system of systems performance.

1.1. Objective. This Performance Work Statement (PWS) is to obtain technical support for two software applications used in the Test and Evaluation (T&E) analysis process – Oracle and the Unclassified Test and Evaluation System (UTES). Oracle is used for

COMOPTEVFOR’s Knowledge Management System (KMS) and EBSuite applications at COMOPTEVFOR. UTES is the Navy-wide fleet scheduling program.

1.2. Scope. Provide technical support to COMOPTEVFOR’s Command Information Office

(CIO) with installed Oracle Applications and UTES. Specific support is required for maintenance, upgrade, and technical support for the Oracle Applications and the

Unclassified Test & Evaluation System (UTES) applications.

1.3. Oracle Technical Support: Contractor will provide technical support to the CIO to assess

Oracle Applications operational deficiencies and provide and implement recommended solutions.

1.4. Unclassified Test and Evaluation System (UTES) Technical Support: Contractor will provide technical support to the CIO to access UTES application operational deficiencies and provide and implement recommended solutions.

1.5. Period of Performance. The period of performance for this requirement will be for one (1) base year and two (2) option years.

Base year 14 May 2019 through 13 May 2020

Option Year One 14 May 2020 through 13 May 2021

Option Year Two 14 May 2021 through 13 May 2022

1.6. Place of Performance:

Unless required to support mission accomplishment, work shall primarily be performed at the government’s site. If the number of personnel exceeds onsite capabilities, unclassified work will be expected to be performed offsite. The government’s location is:

Commander, Operational Test and Evaluation Force

7970 Diven Street

Norfolk, VA 23505-1498

1.7. Hours of Operation. The Government requires full time support within the core hours of 0700 to 1530; however, the contractor should anticipate that working outside the core hours may be required on occasion. Should working outside the normal core hours be required, the

Government will allow a shift in the contractor's start and end time. Work is based on an expected 40-hour work week.

1.8. Travel. Travel is not typically required, but may be authorized as determined necessary in the performance of assigned tasking.

2. Specific Tasking.

2.1. Oracle Technical Support:

2.1.1. Liaise and provide technical support for the CIO and Comptroller departments to increase effective utilization of the Oracle l1i E-Business Suite Applications

(Federal version) - (Purchasing, iProcurement, Projects, General Ledger, Federal

Administration, Accounts Receivable, Accounts Payable, Financial Analyzer, Applications Desk Top Integrator (ADI), Workflow, and Reporting).

2.1.2. Continue research, provide recommendations, and implement potential options to integrate custom conversions, interfaces and extensions in the Oracle applications to design, create, test and implement ties to other applications. Provide technical expertise in the area of business & workflow processes that will productively assist the end users and developers in troubleshooting problems, customizing the

KMS applications, and correcting data problems. Support analyst must interface with the IT operations staff, developers, and the end-users in either technical or functional discussions.

2.1.3. Assist in the management of the day-to-day maintenance of Oracle applications, to include E-Business Suite, Business Intelligence (BI) and KMS applications.

Provide technical expertise to identify/resolve high level system issues as well as assist users/finance personnel in correcting day-to-day operational issues.

Troubleshoot workflow manager, concurrent manager, and document manager problems as they occur. Interact with other team members to determine optimal implementation techniques.

2.1.4. Design, test, and provide customized reports and/or report templates in response to user requests from Command or CIO personnel utilizing Oracle Business

Intelligence Publisher.

2.1.5. Implement, test and support new releases for Oracle l1i E-Business Suite, Business Intelligence a n d K M S applications.

2.1.6. Develop, promulgate, and provide procedures and user training for customized report generation to access data utilizing Oracle BI.

2.1.7. Create and update applicable KMS SOP's and provide user training.

2.1.8. Continue to manage and provide technical support for the E-Business Suite application located in the Navy centrally managed data center.

2.2. UTES Technical Support:

2.2.1. Liaise and provide technical support for system users to enhance their understanding of the operational capabilities of the application as well as field comments for future programmatic application enhancements.

2.2.2. Utilize existing COTF support contracts to interface with IBM and Oracle

Technical Support for information gathering, troubleshooting, and general technical support leading to problem resolution for issues encountered during security patches, software installs, upgrades, etc.

2.2.3. Upgrade core technology (Sybase Adaptive Server Enterprise and IBM WebSphere

Application Server) utilized in UTES application. Support analyst must interface with other CIO staff members, database administrator, and with the COTF end-user representatives in either technical or functional discussions.

2.2.4. Work as part of the Knowledge Management team to provide 24x7 support, when required.

2.2.5. Continue to manage and provide technical support for the UTES application located in the Navy centrally managed data center.

2.2.6. Assist in the management of the day-to-day maintenance of the UTES application to include but not limited to Active Directory management, user account management and general server management.

2.2.7. The contractor shall comply with all applicable COMOPTEVFOR instructions with special emphasis on the COMOPTEVFORINST 5239 series, specifically

COMOPTEVFORINST 5239.1H regarding the use of non-government hardware and software, and proper use of E-mail and the Internet.

3. Deliverables.

3.1. Monthly progress reports (CDRL A001)

3.2. Patch / Upgrade reports (CDRL A002)

3.3. Document Control/Change Management Reports (CDRL A003)

3.4. UTES Change Management report (CDRL A004)

3.5. Annual Summary reports (CDRL A005)

4. Quality Standards. The contractor shall adhere to all relevant instructions/standards relating to

Navy operational test and evaluation (OT&E). See CDRLS Attachment.

4.1. Monthly Progress Report (CDRL A001)

Measurement/Metric – Accuracy and timeliness Performance Standard:

- Accuracy - no rejected reports due to major discrepancy.

- Timeliness – within 5 days (defined as working days) after completion of reporting period

- Maximum Error Rate – Accuracy: 0% Timeliness: 16%

4.2. Patch/Upgrade Report (CDRL A002)

- Timeliness – within 5 days (defined as working days) after review of documentation

4.3. Document Control/Change Management reports (CDRL A003)

- Timeliness – within 5 days (defined as working days) after review of documentation

4.4. UTES Change Management report (CDRL A004)

- Timeliness – within 5 days (defined as working days) after review of documentation

- Maximum Error Rate – Accuracy: 0% Timeliness: 16%

4.5. Annual Summary Report (CDRL A005)

Measurement/Metric – Accuracy and timeliness Performance Standard:

- Accuracy - no rejected reports due to major discrepancy.

- Timeliness – within 5 days (defined as working days) after completion of reporting period

5. Experience Requirements. Offeror’s proposal shall reflect the minimum personnel experience requirements as shown below.

5.1. Certification Requirements:

5.1.1. The Contractor shall ensure that personnel accessing information systems have the proper and current cyber security certification to IT perform privileged user functions in accordance with DoD 8570.01-M, Cyber Security Workforce (CSWF)

Improvement Program. The Contractor shall meet the applicable cyber security certification requirements for an Information Assurance Technical (IAT) Level II which include:

- One DoD-approved baseline security workforce certification appropriate for each category and level as listed in the current version of DoD 8570.01-M; and

- Appropriate operating system training for cyber security technical positions as required by DoD 8570.01-M.

5.1.2. This position requires an IAT level II certification as defined in the Cyber Workforce

Management Program (DoDD 8140.01 & DoD 8570.01-M)

(http://iase.disa.mil/eta/iawip/content_pages/iabaseline.html).

5.1.3. Documentation supporting the CSWF certification and operating system training of candidates shall be included as part of contract proposals.

5.1.4. Contractor personnel who do not have proper and current CSWF certification shall be denied access to DoD information systems for the purpose of performing privileged user functions and will be dismissed from this task order.

5.2. Oracle / UTES Technical Support Experience:

5.2.1. Must possess recent (within the last two (2) years) Oracle E-Business Suite experience in a government agency environment. Must have Oracle certified training in the implementation of E-Business Suite modules.

5.2.2. Must have experience supporting Oracle E-Business Suite l1i and be functionally proficient in Purchasing, Accounts Payable, Accounts Receivable, I-Procurement, General Ledger, Federal Admin, Financial Analyzer, Applications Desktop

Integrator (ADI), Workflow, Discoverer and Reporting.

5.2.3. Must be able to understand the business and transaction flows of the following

Oracle Application modules, both from a functional and technical perspective:

Purchasing, Accounts Payable, Accounts Receivable, I-Procurement, General http://iase.disa.mil/eta/iawip/content_pages/iabaseline.html

Ledger, Federal Admin, Financial Analyzer, Applications Desktop Integrator (ADI), Workflow, Discoverer and Reporting.

5.2.4. Must be able to utilize Oracle Business Intelligence to analyze and discuss functional solution requirements to create custom report templates as needed.

5.2.5. Must have recent (within the last four (4) years) programming experience in the core technologies of Oracle SQLPlus, Oracle PL/SQL, and JAVA.

5.2.6. Must have recent experience (within the last three (3) years) with Toad for Oracle and Toad Data Point developer tools.

5.2.7. Must have recent experience (within the last two (2) years) with Sybase Adaptive Server

Enterprise and IBM WebSphere Application Server.

6. Security Clearance.

6.1. This position is designated IT-II, limited privileged access to sensitive information. IAW SECNAV

M5510.30 chapter 5, the individual assigned to this position must be eligible for a Secret security clearance. Any personnel proposed to work on this effort shall have the necessary clearances to immediately begin performance at the time of proposal submission. Delays in performance will not be permitted to allow time for necessary clearances to be obtained. Defense Security Service issued Secret clearance must be maintained during the performance of this contract.

All Contractors shall also have a current Secret Facilities clearance at the time of proposal submission.

6.2. Access badges. Permanent COMOPTEVFOR badges will be issued only to contractors whose contract specifies that the performance location will be on-site (at COMOPTEVFOR). To be issued a permanent badge, the contractor’s home office must provide their employee with a copy of their Work Authorization Memo (WAM) which identifies the authorized company employee, associated contract numbers and the contract period of performance.

6.3. Upon check-in to COTF, the contractor must present a copy of their WAM. All contractors must check in with the Contracting Officer’s Representative and Security Manager prior to being issued a badge. The permanent badge will be issued for twelve months or the duration of the contract, whichever is less.

7. Points of Contact.

7.1. Client Representatives:

7.1.1. Technical Point of Contact (TPOC): Deputy Command Information Officer (DCIO):

David Kemp (Code 20B), 757-457-6224.

7.1.2. Contracting Officer's Representative (COR): Anthony Simpson, 757-457-6398.

7.1.3. Administrative Contracting Officer (ACO): XXXXXXX.

Enterprise-wide Contractor Manpower Reporting Application (ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom Telecommunications Transmission

(D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information

Technology (IT) Systems or Protected Health Information

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type

Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-

12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This text applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health

Information, provide support associated with fiduciary duties, or perform duties that have been identified as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a

Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI).

All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information

Assurance Manager.

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation , which is a higher level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N;

therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTORS SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractors Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the

Contracting Officer, in writing, the name, title, address and phone number for the Contractors Security

Representative. The Contractors Security Representative shall be the primary point of contact on any security matter. The Contractors Security Representative shall not be replaced or removed without prior notice to the

Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE

DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-

Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected

Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

• SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the

Command’s Security Manager upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System

Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information

Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual

Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security

Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-

86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central

Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy

VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT

Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the

United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.