N00183-09-T-0472.doc

Section A - Solicitation/Contract Form

SECTION A

Fill in blanks:

TIN: _________________

CAGE: _______________

DUNS: _______________

Vendor Point of Contact: ______________Phone:

Vendor email: _______________________

Billing/Payment in Arrears.

Naval Medical Center Contracting POC:

Danny Davis

Phone: 757-953-2910

Fax: 757-953-5739

Email: danny.davis2@med.navy.mil Product/Services for:

NHCNE Newport, RI

POC:

Phone:

Fax:

Email:

Vendor to reference RFQ number N00183-09-T-0472 on all inquires.

NOTE: Award will be made on an all or nothing best value evaluation based on price, technical capability and past performance.

PROMPT PAYMENT

For Prompt Payment Act Purposes, this contract is:

Subject to the 7-calender day constructive acceptance period.

“AVAILABILITY OF FUNDS. Pursuant to Section I, Availability of Funds (FAR 52.232-18), of the contract, funds are not presently available for this contract. The Government’s obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing to the Contracting Officer.

Section B - Supplies or Services and Prices

Equipment Maintenance

FFP

Maintenance on NHCNE Call CenterEquipment, See section C for list of equipment to be covered.

FOB: Destination

MILSTRIP: N3218510RCMD900

PURCHASE REQUEST NUMBER: N3218510RCMD900

ADDITIONAL MARKINGS: Services for NHCNE Newport, RI

NET AMT

Section C - Descriptions and Specifications

SECTION C

STATEMENT OF WORK

1. The purpose of this order is to provide operation and maintenance for the Naval Health Clinic New England, Newport, RI on the Call Center Call management System (CMS) and Intuity Audix Voice Mail System. The system is located in 43 Smith Road, Bldg. 44, Telecommunications Office.

2. These services will consist of the following:

(1) The contractor shall provide operating and maintenance services to support the Call Center Call management System (CMS) and Intuity Audix Voice Mail System as directed for a period of one year.

(2) Maintenance of the system shall include preventive and remedial maintenance on both hardware and software as required by the manufacturer.

(a) Routine Maintenance: the maximum allowable time to restore service shall be 24 consecutive hours from the time of notification or the next business day unless a longer clearing time is mutually agreed upon by both the contractor and the government system administrator. Routine service calls shall be deemed to be “reported” when the government makes a bona-fide attempt to notify the contractor that remedial Maintenance is required.

(b) Emergency Maintenance: the maximum allowable time to restore service shall be four consecutive hours. A longer clearing time is mutually agreed upon by both the contractor and the government. Response time to an emergency system failure shall be two hours during the contract period. Emergency System failures shall be deemed to have been “reported” when the government makes a bona-fide attempt to notify the contractor that emergency maintenance is required.

(3) The contractor shall provide emergency service restoration if the system were to have catastrophic failure.

3. The contractor shall provide:

(1) The contractor shall provide all labor, tools, parts and any additional test equipment as part of this contract, required to maintain the system’s equipment and software.

(2) If it becomes necessary for the contractor to ship an item of equipment to a factory or shop for repairs, through no fault of the Government, all expenses connected with such shipment and repair shall be paid by the contractor.

(3) The contractor shall provide maintenance (parts and labor) during the contract period and keep all equipment provided under this contract in acceptable operating condition. Acceptable operating condition is defined as hardware and software which consistently executes, providing the same expected results, thus fulfilling the specification set forth by the original equipment manufacturer.

(4) The contractor shall provide operating and maintenance on a preventive (scheduled) and remedial (on call, routine or emergency) basis, as required by the system manufacturer, for the contract period.

(5) The contractor shall contact the system administrator immediately when any emergency service restoration is required.

(6) The contractor shall provide a knowledgeable point of contact to receive and act upon requests for all emergency and routine services as well as programming questions. The point of contact shall be accessible Monday-Friday 0800-1600.

(7) There shall be no scheduled interruptions of service for system changes, upgrades, etc., without prior consent of the system administrator. A service interruption is defined as any discontinuance or impairment of any service and/or features assigned to a user or group of users.

(8) The system administrator shall be notified as far in advance as possible of any scheduled interruptions by the contractor, but not less than 10 working days prior to the planned interruption. Additionally, the contractor shall inform the system administrator as soon as it is known that there may be an occurrence which may result in an interruption of service.

4. Contractor Qualification Requirements

The contractor shall provide a trained and certified technicians who are experienced with the NHCNE Call Center Management System (CMS) and Intuity Audix Mail System.

The Contractor shall be fully qualified in the repair of all equipment listed within this contract. Contractor shall maintain current (within 2 years) qualifications throughout entire contract period. Qualification includes but not limited to the certification of all repair persons and repair facilities by the OEM, training by independent schools, continuous hands-on repair experience with listed equipment. The Government shall maintain the right to seek proof of qualification prior to award and anytime during contract period of performance.

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

Section F - Deliveries or Performance

DELIVERY INFORMATION

30-SEP-2010

RECEIVING OFFICER

43 SMITH ROAD

BLDG 44

NEWPORT RI 02841

401-841-7277

FOB: Destination N32185

CLAUSES INCORPORATED BY REFERENCE

Section G - Contract Administration Data

SECTION G

INVOICING INSTRUCTIONS AND PAYMENT FOR SUPPLIES/SERVICES

Invoices for supplies rendered under this Task Order shall be submitted electronically through Wide Area Work Flow – Receipt and Acceptance (WAWF):

The vendor shall self-register at the web site http://wawftraining.comhttps://wawf.eb.mil

. Vendor training is available on the internet at .

One or more separate invoices will be prepared per order. Do not combine the payment claims for supplies provided under this contract ordered through multiple orders within one invoice.

Select the Create Invoice And Receiving Report combo within WAWF as the invoice type (destination/destination). The Invoice and Receiving Report combo prepares the Material Inspection and Receiving Report, DD Form 250, and the Invoice at the same time.

Back up documentation (such as delivery receipts, etc.) can be included and attached to the invoice in WAWF. Attachments created in any Microsoft Office product are attachable to the invoice in WAWF.

The following information regarding Naval Medical Center Portsmouth is provided for completion of the invoice in WAWF:

Issuing Office DODAAC: N00183 Admin DODAAC: N00183 Acceptor DODAAC: N32185

LPO DODAAC: N32185

Pay DODAAC: HQ0248 - DFAS Rome The contractor shall submit invoices for payment per contract terms.

The Government shall process invoices for payment per contract terms.

For more information on Wide Area Workflow, please contact the Wide Area Workflow Implementation Team at WAWF@med.navy.mil.

Section H - Special Contract Requirements

CLAUSES INCORPORATED BY FULL TEXT

INFORMATION ONLY: This document has been designated for posting to the Navy Electronic Commerce Online (NECO) at http://www.neco.navy.mil

Section I - Contract Clauses

CLAUSES INCORPORATED BY REFERENCE

CLAUSES INCORPORATED BY FULL TEXT

52.232-18 AVAILABILITY OF FUNDS (APR 1984)

Funds are not presently available for this contract. The Government's obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing by the Contracting Officer.

(End of clause)

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/ (End of clause)

Section K - Representations, Certifications and Other Statements of Offerors

CLAUSES INCORPORATED BY REFERENCE

Section L - Instructions, Conditions and Notices to Bidders

CLAUSES INCORPORATED BY REFERENCE