J-01_ITSS_DRAFT_Labor_Category_Info_Seaport_N00024-16-R-3125.pdf

J-01: Labor Categories and Qualifications 1

1. CONTRACTOR PERSONNEL REQUIREMENTS 3

1.1 Responsibilities 5

The Contractor shall be responsible for the employment of trained and technically qualified 7 personnel to perform the tasks outlined in the performance work statement (PWS). In addition, 8 the Contractor is responsible for organizational and administrative controls necessary to ensure 9 that performance meets or exceeds all contract requirements set forth in the task order. 10

a. The Government reserves the right, during the life of this contract, to request work 12 histories and substantiating documentation [for any Contractor employee] to verify 13 compliance with this requirement. Personnel utilized by the contractor in the 14 performance of this contract shall meet the experience, educational and/or background 15 requirements set forth herein; and must be fully capable of performing the functions of 16 the respective labor categories in an efficient, reliable, and professional manner. If the 17

Contracting Officer (KO) questions the qualifications or competence of any person 18 performing under the contract, the burden of proof shall be upon the contractor. 19

b. Contractor personnel are required to comply with Government computer security 21 requirements. When a contractor employee will no longer need access to a Government 22 computer system (due to dismissal, reassignment, or resignation), it is the responsibility 23 of the contractor to immediately notify the Contracting Officer’s Representative (COR). 24

c. The appropriate level of clearance will be required in order to access specific 26

Government facilities, compartments and information. Except as otherwise specified 27 below (for Top Secret personnel), all personnel providing services under this TO must 28 possess and maintain a Secret Clearance. 29

1.2 Key Personnel 31

The following describes the minimum educational and technical experience required for Key 33

Personnel labor categories required to support the requirements and objectives outlined in the 34

PWS. The specialized experience included as part of the qualification should have been 35 obtained in the fields of endeavor indicated by the applicable labor categories listed below and 36 may have been gained concurrently unless otherwise specified. 37

On a case-by-case basis, the Government may accept substitutions of experience for 39 education. In general, the Government will use a substitution rate of 1.5 years of relevant 40 experience for each year of education specified. 41

a. Program Manager (1 Resume) 43

Education: The Program Manager shall have a bachelor’s degree in computer science, 45 information technology, communications systems management or an equivalent technical 46 degree from an accredited college / university. 47

Work Experience: The Program Manager should have fifteen (15) years of general 49 management experience, ten (10) years of which is desired in project management in support 50 of network management projects. Work experience should also include/demonstrate: 51

- Planning and directing tasks; 53

- Determining resource requirement and costs; 54

- Preparing schedules; 55

- Assigning work to subordinates; 56

- Monitoring progress of task and preparing progress reports; 57

- Reviewing products before they are delivered; and 58

- Communicating with all levels of management orally and in writing. 59

b. Project Manager / Senior Operations Engineer (1 Resume) 61

Education: The Project Manager / Senior Operations Engineer shall have a bachelor’s degree 63 in computer science, information technology, electrical engineering, communications 64 management, or an equivalent technical degree from an accredited college / university. The 65

Project Manager / Senior Operations Engineer shall possess a current MCITP-EA, MCSE 66

CE/OS or CCNP certification. 67

Work Experience: The Project Manager / Senior Operations Engineer should have at least 69 eight (8) years of combined experience in computer and networking project management to 70 support Local Area Networks and systems which include network switches and routers, 71

Ethernet (10BaseT and Gigabit), Fiber Optics, wireless networking, firewalls, client/host 72 configurations, and Windows/Linux servers trouble shooting, testing and repair. Work 73 experience should also include/demonstrate: 74

- Planning and directing tasks; 76

- Determining resource requirement and costs; 77

- Preparing schedules; 78

- Assigning work to subordinates; 79

- Monitoring progress of task and preparing progress reports; 80

- Reviewing products before they are delivered; 81

- Communicating with all levels of management orally and in writing; 82

- Management of network designs, installations, implementation of standards, and 83 conversion and migration methodologies to enhance network technologies; 84

- Resolving complex problems that impact system availability; and 85

- Monitoring network performance and recommending improvements. 86

This position is an IAT Level III. 88

c. Senior Microsoft Systems Engineer (1 Resume) 90

Education: The Senior Microsoft Systems Engineer shall have a bachelor’s degree in computer 92 science, information technology, electrical engineering, communications management, or an 93 equivalent technical degree from an accredited college / university. The Senior Systems Engineer 94 shall possess a current MCITP-EA or MCSE CE/OS certification. 95

Work Experience: The Senior Microsoft Systems Engineer shall have at least five (5) years 97 of experience operating a Microsoft Windows domain. Work experience shall also 98 include/demonstrate: 99

-All aspects of hardware and software pertaining to Microsoft server products; in particular in 101

Public Key Infrastructure, Active Directory, System Center, SharePoint, and SQL server 102 experience with Microsoft Active Directory in a multiple-site architecture. 103

-Strong organizational, communication, and managerial skills. 104

-Ability to initiate and manage a project; from inception to completion. 105

-Ability to troubleshoot problems, conduct research, learn and propose new technology 106 solutions. 107

This position is an IAT Level II. 109

d. Senior Network Engineer (1 Resume) 111

Education: The Senior Network Engineer shall have a bachelor’s degree in electrical 113 engineering, information technology, computer science, or an equivalent technical degree from 114 an accredited college / university. The Senior Network Engineer shall possess a CCNP 115 certification. 116

Work Experience: The Senior Network Engineer shall have at least five (5) years of networking 118 experience, three (3) of which should include experience with Cisco products in an Ethernet 119 environment. Work experience shall also include/demonstrate: 120

-Extensive knowledge of, and experience with, hardware and software products; in particular 122

Cisco routers, Cisco switches, Cisco Adaptive Security Appliance (ASA) firewalls, and 123

COMSEC equipment. 124

-Strong organizational, communication, and managerial skills. 125

-Ability to initiate and manage a project; from inception to completion. 126

-Ability to troubleshoot problems, conduct research, learn and propose new technology 127 solutions. 128

The Sr. network engineer must possess and maintain a Driver’s License for potential operation 130 of low-speed Government furnished equipment (utility cart). 131

Either the Senior Network Engineer OR the Network Engineer shall possess and maintain a Top 133

Secret Clearance. 134

This position is an IAT Level III. 136

1.3 Non-Key Personnel 138

The following represents the Government's minimum education and technical experience 140 required for non-key personnel. The specialized experience included as part of the qualification 141 should have been obtained in the fields of endeavor indicated by the applicable labor categories 142 listed below and may have been gained concurrently unless otherwise specified. 143

On a case-by-case basis, the Government may accept substitutions of experience for 145 education. In general, the Government will use a substitution rate of 1.5 years of relevant 146 experience for each year of education specified. 147

a. Network Engineer 149

Education: The Network Engineer shall have an associate degree in electrical engineering, 151 computer science, communications management, or an equivalent technical degree from an 152 accredited college / university. The Network Engineer shall possess a CCNA certification. 153

Work Experience: The Network Engineer shall have at least three (3) years of networking 155 experience, two (2) of which should include experience with Cisco products in an Ethernet 156 environment. Work experience shall also include/demonstrate: 157

-Knowledge of, and experience with, hardware and software products; in particular Cisco routers, 159

Cisco switches and COMSEC equipment. 160

-Customer service skills as well as oral and written communication skills. 161

-Ability to troubleshoot problems, conduct research, learn and propose new technology 162 solutions. 163

The network engineer must possess and maintain a Driver’s License for potential operation of 165 low-speed Government furnished equipment (utility cart). 166

Either the Senior Network Engineer OR the Network Engineer shall possess and maintain a Top 168

Secret Clearance. 169

This position is an IAT Level II. 171

b. Microsoft System Analyst/Administrator 173

Education: The Microsoft System Analyst/Administrator shall have an Associate degree in 175 electrical engineering, computer science, communications management, or an equivalent 176 technical degree from an accredited college / university. The Microsoft System 177

Analyst/Administrator shall possess a current MCITP-SA or MCSA CE/OS certification. 178

Work Experience: The Microsoft System Analyst/Administrator shall have at least three (3) 180 years of experience administering a Microsoft Active Directory, group policy, and users and 181 groups. Work experience shall also include/demonstrate: 182

- Extensive knowledge of, and experience with, the installation and configuration of server OS 184 and server applications, file permissions; and system backups. 185

-Customer service skills as well as oral and written communication skills. 186

-Ability to troubleshoot hardware and software problems. 187

The Microsoft Systems Analyst / Administrator must possess and maintain a Driver’s License for 189 potential operation of low-speed Government furnished equipment (utility cart). 190

This position is an IAT Level II. 192

c. Help Desk Representative 194

Education: The Help Desk Representative shall have a high school diploma or equivalent as 196 well as a Windows 7 [or greater] CE/OS certification. 197

Work Experience: The Help Desk Representative shall have at least two (2) years of 199 experience in providing helpdesk support of networks, web applications, software and 200 hardware in a Windows operating system environment while interfacing with users, system 201 administrators, network administrators and programmers to resolve issues. The Help Desk 202

Representative shall have the ability to learn, use, and understand the operation of the 203

Customer Support Help Desk software and have acceptable customer service skills as well as 204 oral and written communication skills. 205

The Help Desk Representative must possess and maintain a Driver’s License for potential 207 operation of low-speed Government furnished equipment (utility cart). 208

This position is an IAT Level I. 210

d. Software Engineer 212

Education: The Software Engineer shall have a bachelor’s degree in electrical engineering, 214 computer science, communications management, or an equivalent technical degree from an 215 accredited college / university. 216

Work Experience: The Software Engineer shall have at least three (3) years of experience in 218 software design using object-oriented methodologies. The Software Engineer shall be 219 proficient in .NET, C++, Java, and/or Perl; shall have demonstrated expertise in development 220 of Web applications; shall be proficient in HTML, CSS, JavaScript, Ajax and shall have 221 expertise in database design with a proficiency in Oracle 11g. 222

This position is an IAT Level II. 224

e. Linux Engineer 226

Education: The Linux Engineer shall have a bachelor’s degree in computer science, 228 information technology, or equivalent technical degree from an accredited college / university. 229

The Linux Engineer shall have a Linux + or RHCE CE/OS certification. 230

Work Experience: The Linux Engineer shall have at least five (5) years of Linux system 232 administration experience. Work experience shall also include/demonstrate the following: 233

-Expertise in LDAP, NSF, DNS, and SSH. 235

-Ability to write and maintain Linux and Perl shell scripts. 236

-Understanding of security and network/distributed computing concepts. 237

-Strong technical problem solving skills, communication, teamwork, and customer service 238 skills. 239

At least one Linux Engineer FTE shall possess and maintain a Top Secret Clearance. 241

This position is an IAT Level II. 243

f. Workstation Technician 245

Education: The Workstation Technician shall have a high school diploma or equivalent. The 247

Workstation Technician shall have a Windows 7 [or greater] CE/OS certification. 248

Work Experience: The Workstation Technician shall have at least three (3) years of 250 experience in computer support and be knowledgeable in patching Windows workstations 251 using products such as Microsoft SCCM and possess a general understanding of using Group 252

Policy Objects to implement security requirements on Windows workstations. Work 253 experience shall also include/demonstrate the following: 254

-Ability to apply standard system OS images, trouble-shoot workstations and resolve 256 networking issues. 257

-Experience with commercial IA scanning tools for patching and accessing security posture of 258 machines such as the ACAS security scanner. 259

-Knowledge of, and experience with, antivirus products. 260

-Familiarity with DoD STIGs (Security Technical Implementation Guides); or equivalent 261 guides/instructions/directives. 262

-Customer service skills as well as oral and written communication skills. 263

This position is an IAT Level I. 265

g. Senior Installer 267

Education Qualification: The Senior Installer shall have an Associate degree in electrical 269 engineering, information technology, computer science, or an equivalent technical degree from an 270 accredited college / university. A BICSI certification is desired. 271

Work Experience: The Senior Installer shall have at least four (4) years of experience installing 273

Ethernet and fiber optic networks, network components and network interface devices. 274

Experience shall include running, connecting, and terminating 100BaseT and 1000Base-T (STP 275 and UTP), multi and single mode fiber optic cable, voice, and installing network interface 276 devices. Experience shall include two (2) years of supervising network installations and testing; 277 planning and directing installation tasks; determining resource requirements; documenting 278 installations and schedules; assigning, monitoring and evaluating work of subordinates; 279 monitoring progress of work and reporting of potential problems; and communicating with all 280 levels of management (oral and written). 281

The Senior Installer must possess and maintain a Driver’s License for potential operation of low-283 speed Government furnished equipment (utility cart). 284

h. Installer 286

Education: The Installer shall have a high school diploma or equivalent. 288

Work Experience: The Installer shall have at least two (2) years of experience in installing 290

Ethernet and fiber optic networks, network components and network interface devices. This 291 experience shall include running, connecting, and terminating 100BaseT and 1000Base-T 292

(STP and UTP), multi and single mode fiber optic cable, voice, and installing network 293 interface devices. The Installer shall have acceptable customer service skills as well as oral 294 and written communication skills. 295

The Installer must possess and maintain a Driver’s License for potential operation of low-speed 297

Government furnished equipment (utility cart). 298

i. Senior Customer Service Representative 300

Education: The Senior Customer Service Representative shall have an associate degree from 302 an accredited college / university. 303

Work Experience: The Senior Customer Service Representative shall have at least five (5) years 305 of experience working with NMCI (or equivalent) systems (Hewlett Packard Service Manager 306

(HPSM), NMCI Navy Enterprise Tool (NET) and Seat Resource Management (SRM)), 307 supporting the NMCI contract (or equivalent); including documenting and tracking seat order 308 and delivery status; promulgating changes and information to users; validating services are 309 delivered; customer support; financial reporting to divisional management; account creation; and 310 oversight of the Move/Add/Change(MAC) process. 311

The Senior Customer Service Representative shall have strong organizational, communication, 313 and managerial skills. He/She shall have the ability to initiate a project, follow up and follow 314 through from project initiation to completion. He/She shall have the ability to troubleshoot 315 problems, and conduct research. 316

This individual shall also have the ability to professionally interface with personnel on 318 deployment and support issues. At the start of performance, the Senior Customer Service 319

Representative shall be familiar with NMCI policies and managing NMCI data. The Senior 320

Customer Service Representative shall have experience with Microsoft Office tools to manage 321

NMCI data. The Senior Customer Service Representative shall have acceptable customer 322 service skills as well as oral and written communication skills to develop documentation and 323 procedures 324

j. Customer Service Representative 326

Education: The Customer Service Representative shall have an associate degree from an 328 accredited institution. 329

Work Experience: The Customer Service Representative shall have at least two (2) years of 331 experience working with NMCI (or equivalent) systems (Hewlett Packard Service Manager 332

(HPSM), NMCI Navy Enterprise Tool (NET) and Seat Resource Management (SRM)), 333 supporting the NMCI (or equivalent) contract; including documenting and tracking seat order 334 and delivery status; promulgating changes and information to users; customer support; financial 335 reporting to division management; account creation; and oversight of the 336

Move/Add/Change(MAC) process. 337

He/She shall have the ability to understand the NMCI contract. The Customer Service 339

Representative also shall have ability to manage data using Navy web and database tools such as 340

Microsoft Excel. The Customer Service Representative shall have acceptable customer service 341 skills as well as oral and written communication skills to provide customer support and 342 articulate NMCI policies and issues to customers 343

k. Senior VTC Technician 345

Education: The Senior VTC Technician shall have a high school diploma or equivalent. 347

Work Experience: The Senior VTC Technician shall have at least five (5) years of experience 349 in each of the following: VTC and A/V equipment operation from multiple manufactures; VTC 350 and A/V industry standards; WAN technologies as they apply to VTC operations; developing 351 and implementing communication tools for use between remote sites; Microsoft Office (Word, 352

Power Point, Excel, Access, and Outlook); PC operations and technology; employee 353 management and supervisory skills. The Senior VTC Technician shall have acceptable 354 customer service skills as well as oral and written communication skills. 355

l. VTC Technician 357

Education: The VTC Technician shall have a high school diploma or equivalent. 359

Work Experience: The VCT Technician shall have at least two (2) years of experience in each 361 of the following: VTC and A/V equipment operation from multiple manufactures; VTC and 362

A/V industry standards; WAN technologies, as they apply to VTC operations; Microsoft Office 363

(Word, Power Point, Excel, Access, and Outlook); PC operations and technology. The VCT 364

Technician shall have acceptable customer service skills as well as oral and written 365 communication skills. 366

m. Program Analyst 368

Education: The Program Analyst shall have an associate degree from an accredited institution. 370

Work Experience: The Program Analyst shall have at least five (5) years of IT office support 372 experience and a working knowledge of management support for classified high performance 373 computing systems and facilities. The Program Analyst shall have a working knowledge of 374

DoD and DoN personnel, physical, and information security policy and requirements. The 375

Program Analyst shall be proficient in Microsoft Office (Word, Excel, and PowerPoint). The 376

Program Analyst shall have the ability to utilize standard information systems (e.g. 377

Vulnerability Remediation Asset Manager (VRAM) and Enterprise Mission Assurance Support 378

Service (eMASS)). The Program Analyst shall have acceptable customer service skills as well 379 as oral and written communication skills. 380