MSL-100 Sustainment SOW_10Jul25.pdf

REQUEST FOR QUOTE

STATEMENT OF WORK (SOW)

1. Agency name and Title: SLD 45 SC MSL-100 Sustainment

2. Purpose: The SLD 45 SC needs to purchase MSL-100 Sustainment to support legacy equipment still needed until the ongoing VOIP replacement solution is installed and operational. See Ordering Table in Para 4.

3. Technical Requirements

3.1 Place of Performance: Patrick SFB, FL

3.1.1 Period of Performance: Start NLT One (1) month after contract award for a period of

12 Months.

3.2 This is a Tier 2 Technical Assistance Service (TAS)/Emergency Technical Assistance Service (ETAS) requirement that includes Repair and Return service for the MSL-100 located on Patrick SFB, FL.

4. Products Order Table Information Table lists service required and included options needed.

Description Quantity

One Year Extended Service Plan for MSL-100 1 Includes:

- Tier 2 Technical Assistance Service (TAS)

- Emergency Technical Assistance Service (ETAS)

- Repair and Replace Service (as applicable)

- One (1) onsite dispatch is included in this effort to replace the four (4) batteries in the NTAK75 battery box

- Forty (40) hours for system administrative functions such as Move, Add, Change, Deletion (MACD), Grade of Service (GOS), Class of Service (COS), password lockout/reset, dial plan and routing change

5. The Contractor shall provide and deliver all products listed and ensure compliance with the associated standards and/or specifications as defined in Section 3.

6. Technical Contractual Requirements

6.1 Hardware and Associated Software and Peripherals: All hardware delivered under this DO shall include associated software, documentation and associated peripherals required for operations (such as controllers, connectors, cables, drivers, adapters, etc.) as provided by the OEM. This is true only if the applicable OEM provides such items with the product itself.

6.2 Authorized Resellers: The contractor may be an authorized reseller of the equipment for OEMs proposed under this DO. The contractor may also procure directly from the OEM or utilize other legitimate distribution channels to provide the required products. Any contractor’s channel relationships with their OEM partners (gold, silver, etc.) will be represented in the best pricing offered. DOs may restrict the use of authorized resellers, specific OEMs, or identify required OEMs.

6.3 Trade Agreement Act (TAA): All proposed products must be compliant with the Trade Agreements Act of 1979 (TAA) and related clauses in Section I of this contract. In accordance with DFARS 252.225-7021, the Trade Agreements Certificate at DFARS 252.225-7020 shall be provided for each end item defined and specified in a solicitation that exceeds the TAA threshold subject to the waivers and exceptions provided in FAR 25.4, and DFARS 225.4 offered in response to any RFQ issued under this contract.

Please note that Federal Acquisition Regulation (FAR) paragraph 25.103(e) includes an exemption from the Buy American Act (BAA) for acquisition of information technology that is commercial items.

6.4 Items on Backorder: In their response to a Request for Quote (RFQ), the contractor shall provide notification, if applicable, that a particular item is on backorder, the expected lead-time to fulfill the order, etc. It shall be implicit that a response to an RFQ with no items identified on backorder is a declaration that the items are available at the time of quote submission.

6.5 Warranty: The contractor shall provide any OEM pass through warranty and standard commercial warranties applicable to the products being purchased at no cost.

6.6 Customer Support: The prime contractor shall provide live telephone support during the warranty period to assist in isolating, identifying, and repairing software and hardware failures, or to act as liaison with the manufacturer in the event that the customer requires assistance in contacting or dealing with the manufacturer.

6.7 DO Order Shipping Date

This DO requires a Routine CONUS order within 30 days of DO award IAW Figure 1.

6.8 Delivery Delays

Contractors are required to meet the timeframes as stated in section 9 unless Department of Commerce approval and/or review activities prevent the contractor from meeting these timeframes. In the event that the contractor determines they are unable to achieve the stated timeframes, the contractor shall notify the Contracting Officer within two (2) business days of such determination, or immediately upon such determination if operating under the Emergency/War Tempo timelines.

6.9 Shipping Information

All products shall be shipped to:

FB2520

SLD 45 SC

1225 Pershing Pl, Bldg 533 Patrick SFB FL 32925

6.10 Inspection/Acceptance: The following Government officials are responsible for receiving the products and performing inspection.